Freshservice and Fugue both compete in IT service management and cloud infrastructure management. Freshservice has an edge due to its strong customer support and cost-effective pricing, while Fugue stands out with robust features justifying its higher investment.
Features: Freshservice offers incident management, change management, and asset management capabilities with seamless integration with third-party applications. Fugue provides cloud infrastructure compliance, security automation, and policy-as-code features. Freshservice prioritizes enhanced service management, whereas Fugue emphasizes governance and compliance in cloud computing.
Ease of Deployment and Customer Service: Freshservice is easy to set up with a straightforward cloud-based deployment and responsive customer service. Fugue targets enterprises with a more detailed deployment model focused on automating cloud security, requiring more initial setup. Freshservice usually achieves quicker implementation, while Fugue's comprehensive setup demands more effort.
Pricing and ROI: Freshservice is cost-effective with a flexible pricing model, offering valuable ROI through low setup costs and rapid operational improvements. Fugue, despite higher initial costs, provides significant ROI with extensive cloud compliance features. Freshservice is more budget-friendly, whereas Fugue presents greater long-term benefits in cloud governance.
IBM Turbonomic offers automation, planning, and right-sizing recommendations to streamline resource management, improve efficiencies, and optimize costs across virtualized environments and cloud platforms.
IBM Turbonomic is valued for its capability to optimize resource allocation and monitor virtual environments efficiently. It facilitates automated decision-making in VM sizing, load balancing, and cost optimization for both on-premises and cloud deployments. Users can leverage insights for workload placement, ensure peak performance assurance, and effectively right-size across VMware and Azure. The ongoing transition to HTML5 aims to improve visual and navigational ease, while expanded reporting features are anticipated. Opportunities for improved training, documentation, and integrations enhance platform usability and functionality.
What Are the Key Features?In finance, IBM Turbonomic aids in maintaining platform efficiency during market fluctuations. Healthcare organizations leverage its capability for resource optimization during high-demand periods to enhance patient care support. Retailers use it for planning in peak seasons, ensuring resources align with fluctuating demand to maintain performance continuity.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
Fugue is an infrastructure-level cloud operating system. It builds, operates, and terminates cloud infrastructure and services and automates the continuous enforcement of declared infrastructure configurations. Fugue completes the DevOps workflow by automating cloud lifecycle management via enforced and versionable infrastructure as code. Fugue is a single source of truth and trust for the cloud.
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