Freshservice and Nutanix Cloud Clusters (NC2) compete in the IT service and hybrid cloud management sectors, respectively. Freshservice appears more user-friendly with simple deployment and mobile access, while Nutanix impresses with its hybrid cloud flexibility and infrastructure management capabilities.
Features: Freshservice includes incident management, workflow automation, and tool integration. It is praised for its mobile-friendly interface and seamless user experience. Nutanix Cloud Clusters offers data portability, replication, and cost management, enhancing hybrid cloud operations by providing comprehensive workload flexibility and management efficiency.
Room for Improvement: Freshservice needs better reporting, customizable workflows, and improved project management. Users desire better Outlook integration. Nutanix Cloud Clusters should simplify its setup process and clarify pricing. Users also request an improved interface organization and bug reduction.
Ease of Deployment and Customer Service: Freshservice uses public clouds for quick deployment and offers strong customer support with prompt responses. Nutanix supports hybrid deployments between on-premises and public clouds but faces challenges in customer service efficiency during complex setups.
Pricing and ROI: Freshservice is competitively priced with straightforward licensing, providing positive ROI through efficiency improvements. Nutanix Cloud Clusters, though feature-rich, is expensive with complex licensing; some users find value in its robust hybrid cloud management.
However, they have improved over the period of two years.
We had a good experience with customer service, receiving a positive response from technical support.
Freshservice is easy to use for scalability.
Freshservice is quite stable as they host it on AWS.
Freshservice provides a stable environment for our needs.
There's limited experience with the CMDB or asset management features.
Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information.
There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved.
The solution offers flat licensing and appears to be cost-effective.
We pay a certain amount annually for the number of users, and as users increase, the cost increases.
Incident management is very helpful, and the system is straightforward, making it easy to use for our enterprise-level company.
The most valuable features include ticket routing, automation in triage, data control, and flat licensing.
IBM Turbonomic offers automation, planning, and right-sizing recommendations to streamline resource management, improve efficiencies, and optimize costs across virtualized environments and cloud platforms.
IBM Turbonomic is valued for its capability to optimize resource allocation and monitor virtual environments efficiently. It facilitates automated decision-making in VM sizing, load balancing, and cost optimization for both on-premises and cloud deployments. Users can leverage insights for workload placement, ensure peak performance assurance, and effectively right-size across VMware and Azure. The ongoing transition to HTML5 aims to improve visual and navigational ease, while expanded reporting features are anticipated. Opportunities for improved training, documentation, and integrations enhance platform usability and functionality.
What Are the Key Features?In finance, IBM Turbonomic aids in maintaining platform efficiency during market fluctuations. Healthcare organizations leverage its capability for resource optimization during high-demand periods to enhance patient care support. Retailers use it for planning in peak seasons, ensuring resources align with fluctuating demand to maintain performance continuity.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
Nutanix Cloud Clusters (NC2) provide essential capabilities for managing cloud migration, infrastructure, disaster recovery, and data center replacement. They enable seamless application transfer between cloud and on-premises, ensuring redundancy and handling large-scale operations across multiple locations.
With NC2, users manage server virtualization, web access, and email services while implementing robust failover solutions into public cloud environments like Microsoft Azure and Amazon AWS. The service offers full cloud capability for on-premises applications, strong technical support, and effective integration with existing environments. However, pricing, interface intuitiveness, initial setup, and AI enhancements are areas for improvement. Issues like alert false positives and the cost of necessary blocks and nodes have been noted. Enhanced multi-tenant features, detailed configuration information, and better VM organization are also desired by users.
What are the key features of Nutanix Cloud Clusters (NC2)?Organizations utilize Nutanix Cloud Clusters (NC2) in industries like sports betting, where they manage web access and handle server virtualization. It is also implemented for email services, security measures, and as a failover solution into public cloud environments. The system's flexibility and strong support make it valuable across various large-scale operational needs.
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