VMware Aria Operations and Freshservice compete in the IT management arena, with VMware Aria Operations excelling in infrastructure monitoring, whereas Freshservice is known for IT service management. Freshservice may hold a slight upper hand due to its ease of deployment and broader integration possibilities.
Features: VMware Aria Operations is known for dynamic thresholding, proactive issue resolution, and smooth integration with VMware products for infrastructure management. Freshservice offers an efficient ticketing system, intuitive workflow automation, and extensive third-party application integration.
Room for Improvement: VMware Aria Operations could enhance reporting capabilities, offer more flexible report customization, and improve the user interface. Freshservice should focus on advancing reporting features, expanding customization options, and refining complex workflow functionality.
Ease of Deployment and Customer Service: VMware Aria Operations primarily functions on-premises and requires more technical setup, with variable customer service experiences. Freshservice is typically deployed in public clouds, offering simpler deployments and generally positive customer service, though response to complex customizations could improve.
Pricing and ROI: VMware Aria Operations is perceived as costly but delivers good ROI through enhanced resource management. Freshservice provides competitive pricing with multiple plans, yet higher-tier plans can be unexpectedly costly despite good IT service management ROI.
However, they have improved over the period of two years.
We had a good experience with customer service, receiving a positive response from technical support.
They remain in the top 25% of vendors.
I rate the customer service and support for VMware very highly, at nine out of ten.
Freshservice is easy to use for scalability.
I consider VMware Aria Operations to be very scalable, earning a high rating of nine out of ten.
I find VMware Aria Operations to be quite scalable for my needs.
Freshservice is quite stable as they host it on AWS.
Freshservice provides a stable environment for our needs.
The solution is not very stable.
It is a stable solution, which is one of the reasons people prefer it since everyone knows how to use it.
I find the stability of VMware Aria Operations to be impressive, rated as a stable nine out of ten.
There's limited experience with the CMDB or asset management features.
Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information.
There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved.
Customers have commented on the pricing issues, noting that doubling the price is not normal.
Stability is a significant area that needs improvement as I experience frequent disconnections and interruptions in data collection.
One area that needs improvement is the solution's connectivity and integration with other products, such as IBM and Huawei servers and storage.
The solution offers flat licensing and appears to be cost-effective.
We pay a certain amount annually for the number of users, and as users increase, the cost increases.
This makes the cost complex to determine individually.
VMware Aria Operations is considered overpriced.
The pricing and cost of VMware Aria Operations increased significantly after Broadcom acquired VMware.
Incident management is very helpful, and the system is straightforward, making it easy to use for our enterprise-level company.
The most valuable features include ticket routing, automation in triage, data control, and flat licensing.
It allows me to perform deep monitoring and logging of the entire environment, providing a quick alarm and warning system through email.
The most valuable features of VMware Aria Operations are its stability, ease of use, and extensive range of features.
The valuable features of VMware Aria Operations include the single pane of glass for all my environments, which allows a deep dive into the metrics.
IBM Turbonomic offers automation, planning, and right-sizing recommendations to streamline resource management, improve efficiencies, and optimize costs across virtualized environments and cloud platforms.
IBM Turbonomic is valued for its capability to optimize resource allocation and monitor virtual environments efficiently. It facilitates automated decision-making in VM sizing, load balancing, and cost optimization for both on-premises and cloud deployments. Users can leverage insights for workload placement, ensure peak performance assurance, and effectively right-size across VMware and Azure. The ongoing transition to HTML5 aims to improve visual and navigational ease, while expanded reporting features are anticipated. Opportunities for improved training, documentation, and integrations enhance platform usability and functionality.
What Are the Key Features?In finance, IBM Turbonomic aids in maintaining platform efficiency during market fluctuations. Healthcare organizations leverage its capability for resource optimization during high-demand periods to enhance patient care support. Retailers use it for planning in peak seasons, ensuring resources align with fluctuating demand to maintain performance continuity.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
VMware Aria Operations is a high-ranking virtualization management and cloud management tool that automates and simplifies IT management to the applications it supports. It achieves this through full-stack visibility from physical, virtual, and cloud infrastructure. The product allows users to enable self-driving IT operations management across private, hybrid, and multi-cloud environments. This is conducted with the unified operations platform that delivers continuous performance, capacity and cost optimization, and integrated compliance through artificial intelligence (AI) and machine learning (ML), and predictive analytics.
VMware Aria Operations Use Cases
VMware Aria Operations has several use cases, some of which include:
VMware Aria Operations Features
The product has various features which users can utilize. Several of the features that the 2022 version of VMware Aria Operations introduced include:
VMware Aria Operations Benefits
VMware Aria Operations brings various benefits to the organizations using it. Among them are the following:
Reviews from Real Users
Mohamed N., a tech lead VMware support engineer at a tech services company, appreciates VMware Aria Operations because it is easy to use, stable, and support is always available.
Mojtaba K., a senior system administrator at a comms service provider, values VMware Aria Operations due to the fact that its dashboards give you a glimpse of what is really going on in your virtualized environment.
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