TeamViewer and Google Hangouts compete in the remote access and communication software category. While TeamViewer shines in remote access due to its robust features, Google Hangouts leads in seamless communication and accessibility, potentially giving it an upper hand for users prioritizing integration with existing tools like Google Suite.
Features: TeamViewer offers advanced remote access capabilities with excellent cross-platform compatibility, including features like file transfer, chat, and support for complex keyboard commands. Its speed and stability are highlights, offering reliable performance across firewalls and various devices. Google Hangouts offers seamless communication through video calls, screen sharing, and integration with Google Suite, making it a go-to platform for collaborative meetings and presentations.
Room for Improvement: TeamViewer could enhance its licensing model and address user interface limitations and inconsistencies, particularly on macOS. Improving session management and mobile integration would also benefit users. Google Hangouts needs better recording options and improved stability on slow connections. Expanding screen sharing capabilities and ensuring broader compatibility with non-Gmail users could improve its competitive edge.
Ease of Deployment and Customer Service: TeamViewer supports both on-premises and cloud deployment, with customer service praised for its responsiveness. However, many users find it intuitive enough to manage without frequent support. Google Hangouts relies largely on public cloud deployment. Customer service feedback is limited, indicating a straightforward user experience with minimal support needs.
Pricing and ROI: TeamViewer offers a free version, with more features accessible via paid tiers, considered valuable by businesses for delivering quick ROI in remote support. Google Hangouts is widely available as part of Google Workspace, praised for cost-effectiveness, especially for smaller teams, with its comprehensive suite offering strong value despite its integration-based pricing model.
Hangouts Chat makes it easy for teams to be able to get their work done in one place. From direct messages to group conversations, Chat helps teams collaborate easily and efficiently.
TeamViewer is a remote access solution that allows users to connect to any PC or server around the world within a few seconds. When using it, users can remotely control a computer, transfer files, and access various services such as video conferencing and virtual meetings. The solution works on various operating systems including Windows, Mac, Linux, iOS, and Android. As a well-recognized provider of remote control and online meeting software, TeamViewer is mainly used for remote technical support, remote access, and online collaboration.
TeamViewer Features
TeamViewer has many valuable key features. Some of the most useful ones include:
TeamViewer Benefits
There are many benefits to implementing TeamViewer. Some of the biggest advantages the solution offers include:
Reviews from Real Users
TeamViewer is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user friendly, has a simple installation, and has good monitoring and remote access features.
Samuel M., IT Supervisor at a financial services firm, says, “I think TeamViewer's most valuable feature is that it is user friendly. Creating passwords is easy and so is security.”
“[The TeamViewer solution has a] good user interface, simple installation, and has a free version available,” mentions PeerSpot reviewer Alexandru V., Software Test Engineer at a tech services company.
Another reviewer, David O., Managing Director, explains why he likes the solution: “[It] is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
