New Relic and Honeycomb.io offer valuable features for application monitoring and troubleshooting, with New Relic providing customizable dashboards and reliable customer service, while Honeycomb.io stands out for its advanced visualization capabilities and collaborative features. New Relic is noted for its reasonable pricing and flexible licensing options, while Honeycomb.io has received praise for its competitive pricing and positive ROI. Some areas for improvement for New Relic include report generation speed and dashboard customization options, while Honeycomb.io users have called for more integrations with other tools and improved documentation and support resources.
Features: New Relic stands out for its detailed application monitoring and customizable dashboards, while Honeycomb.io excels in advanced visualization, high cardinality query support, flexible querying, and collaborative features. Both offer valuable insights but cater to different needs.
Pricing and ROI: New Relic has a minimal and straightforward setup cost, with flexible licensing options. Honeycomb.io offers competitive pricing and fair value, with a straightforward setup cost and licensing structure for easy budgeting. New Relic users saw improved efficiency, better app monitoring, and saved resources. Honeycomb.io users praised its performance insights, troubleshooting capabilities, user-friendly interface, and productivity gains.
Room for Improvement: New Relic has room for improvement in increasing report generation speed, customizing dashboards, simplifying the user interface, and enhancing integration. Honeycomb.io needs improvements in integrations, UI complexity, affordability, and documentation/support resources.
Deployment and customer support: Users have reported varying durations for establishing New Relic, ranging from several months to just a week. In contrast, feedback on Honeycomb.io indicates faster implementation, with deployment taking up to three weeks and setup requiring only a few days. Context plays a crucial role in understanding the differences in deployment and setup timelines between the two products. New Relic excels in customer service with top-notch ratings for helpfulness, responsiveness, and expertise. Users feel valued and supported. Honeycomb.io also receives praise for their helpful and responsive support, with clear communication and expert assistance noted.
The summary above is based on 31 interviews we conducted recently with New Relic and Honeycomb.io users. To access the review's full transcripts, download our report.
"The solution's initial setup process was straightforward since we were getting enough support from Honeycomb.io's team."
"The versatility of the solution is its most valuable feature."
"It is a software solution as a service, so I don't have to manage it on-premise."
"It does everything we wanted it to do."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"We detect issues using dashboards that we built on New Relic."
"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."
"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."
"The most valuable feature is application monitoring."
"The process of log scraping gets delayed on Honeycomb.io. At times, it gives false alerts to the application team."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"The deployment process could be improved."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"They should bring the pricing down to be more competitive."
"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."
"It is very difficult to award the service level cycles at an endpoint level."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."
Honeycomb.io is ranked 36th in Application Performance Monitoring (APM) and Observability with 1 review while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. Honeycomb.io is rated 8.0, while New Relic is rated 8.6. The top reviewer of Honeycomb.io writes "A valuable solution for application teams to identify downtime and SLO-related issues". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Honeycomb.io is most compared with Grafana, Sentry, Datadog, Chronosphere and Azure Monitor, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and meshIQ.
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