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Netsurion vs i-SIEM [EOL] comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 7, 2024
 

Categories and Ranking

i-SIEM [EOL]
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Netsurion
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
24
Ranking in other categories
Managed Security Services Providers (MSSP) (5th), Security Information and Event Management (SIEM) (17th), SOC as a Service (3rd), Managed Detection and Response (MDR) (13th), Extended Detection and Response (XDR) (18th)
 

Featured Reviews

DC
The alert fatigue and false positive rates have just plummeted, which is really exciting.
empow has a few areas of improvement as with any other technology, such as continuing to drive innovation in the dashboard. While we've been extremely impressed with the dashboard's ease of use, flexibility, ability to drill down deeply, and focus very intently on an area of interest, there will always be opportunities to be more innovative and open it up to a wider audience than just the operations group, for example. With reporting, there is always a desire to have custom reporting for every client of empow. Relative to keeping up with the sheer pace of cloud-native technologies, it should provide more options for clients to deploy their technologies in unique ways. This is an area that I recommend that they maintain focus.
John-Berry - PeerSpot reviewer
The SOC center monitors, hunts, and notifies us of threats around the clock
I know they are working to resolve this issue, but Netsurion is currently unable to retrieve logs from S3 buckets. We use WP Engine for a lot of web hosting as well as AWS, and both of these platforms use S3 buckets. I would like Netsurion to be able to pull logs from Linux devices. We have some of that capability, and I believe they can do it. However, the way it works with Amazon is strange and glitchy. Therefore, working something out with Amazon would be great. Netsurion's SOC can be a bit too aggressive at times. We have asked them to adjust their playbook because I am tired of being notified about the same issue multiple times a day. I am aware of the issue, and it is not a cause for concern. Let's only take action on this issue if we see an actual problem.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"As a result of the automation, we are able to manage SIEM with a small security team. I'm in a unique position where we have been growing the security organization quite rapidly over the last three and a half years. But, as a direct result of the empow transition and legacy collection of tools towards the empow platform, we've been able to keep that head count flat. We've been able to redirect a lot of the security team's time away from the wash, rinse, repeat activities of responding to alarms where we have a high degree of confidence that they will be false positives, adjusting the rules accordingly. This can be a bit frustrating for the analyst when they have to spend hours a day dealing with these types of probable false positives. So, it has helped not only us keep our headcount flat relative to the resources necessary to provide the assurances that our executives expect of us for monitoring, but allows our analyst team to spend the majority of their time doing what they love. They are spending their time meaningfully with a higher degree of confidence and enjoying getting into the incident response type activity."
"When I looked last week, we probably averaged about 20 million log entries a day. So, we certainly can't individually manage that. Just looking at the reports, then trying to go back and find anything that was questionable, was a challenge. Therefore, the managed service has been invaluable to us in terms of being able to narrow the scope of what really needs to be looked at and bringing those things to our attention to be dealt with."
"The real-time alerting for things such as people getting dropped into a VPN group or the domain admin group — things like that which really shouldn't happen without proper change management, but we all know the reality, they do from time to time — gives me real-time visibility into what's going on."
"Netsurion's 24/7 monitoring has enhanced the overall security of the company. They have someone looking at the data 24/7 who will call us as needed. If their team spots a malicious process after hours, they notify the appropriate person by phone. We get a lot of actionable threat intelligence from Netsurion. For example, if a user clicks on a malicious link in a web page and starts an unusual process that isn't on the white-list, Netsurion's team can detect it and prevent it from executing. Afterward, they'll notify us by telephone, so we can respond and clean up whatever damage has occurred."
"I think Netsurion scales well. We've gone from a small number of agents up to thousands. So I would imagine that it would continue to scale. I don't see any issue with that."
"I like EventTracker's dashboard. I see it every time I log in because it's the first thing you get to. We have our own widgets that we use. For the sake of transparency, there are a few widgets that we look at there and then we move out from there... Among the particularly helpful widgets, the not-reporting widget is a big one. The number-of-logs-processed is also a good one."
"We don't have the eyeballs available to stare and watch for things, or even have the capability of building internal alert systems. So, the managed SOC has been huge for freeing up staff to work on other responsibilities. We are saving on at least one full-time employee."
"The most valuable feature is definitely real-time alerting, especially in situations where someone might attempt to exploit or hack into our network."
"When it comes to threat detection and response, it does a very good job detecting and blocking on its own. And the SOC is a nice added value because they're doing analysis on things that aren't as obvious, on things that you can't just detect with a signature or behavior. Also, any SIEM will come with a lot of noise, so having them do a lot of the initial analysis to find out what's critical and what issues are false alarms is very good."
 

Cons

"Relative to keeping up with the sheer pace of cloud-native technologies, it should provide more options for clients to deploy their technologies in unique ways. This is an area that I recommend that they maintain focus."
"Netsurion's threat detection and response aren't quite mature. I would expect a little more."
"The agents on the endpoints seem to fail quite a bit, requiring manual involvement from the local administrators. I would like to see their product be much more ad hoc and update automatically."
"Where there is an opportunity for improvement is in the interface used for performing the searches. You have to understand Elasticsearch search too well for the security team to be able to take really full advantage of that part of the product. It's not as intuitive as I would like it to be for new staff coming in. The general query capability is a little bit challenging."
"I would like to see a faster response when we see things like 15,000 lockouts. I really wished that I had known that on Friday afternoon rather than waiting until I got the weekly report today. By the same token, they are looking at it from the point of view that this is a system or software malfunction. This is not a bad actor repeating the exact same password three times a second. Therefore, they can tell that this is not a bad thing. However, it's not a security event but it is an operational event for me. Knowing this sort of thing would help my team and me out more because then we would be able to clear out a lot of network traffic that we didn't know was going on. So, we would like quicker updates on non-high security events."
"The weekly reporting could use some improvement. For example, when we handed them our landscape document, it took longer than I would have liked for those details to become noticeable within the reports."
"There are some issues with searches taking a long period of time, but they assured me that they have implemented a new search function that's available in version 9, but which requires a solid-state hard drive... Depending on how many logs you have it could take a long time to return the results if you're looking back prior to the last 30 days."
"Probably the biggest thing is just: Can I search for this and what's the best way to do it? If I'm looking for two events versus a singular event, I just throw it back at them. They're the experts on it."
"It would be great if they had a client for phones by which they could push a notification to us, as opposed to via email."
 

Pricing and Cost Advice

"I don't have to put up with any longer with these hypercomplex licensing agreements. Every time I want to add some additional reporting as a compliance centric or regulatory specific, e.g., GDPR, PCI, or Sarbanes-Oxley, many providers would have an additional license for this, which felt a bit ridiculous to me. With the simplified licensing architecture, there were no hidden "gotchas" down the road with empow. Something I have experienced with other providers that I've worked with in the past."
"With a higher degree of fidelity in the alarms, we were able to avoid adding additional resources to our teams. We take into account the cost of security resources in the market and the significantly higher fidelity from the alarms that are being generated. This drove down our costs with our MSSP. It drove down my cost for human capital internally. It drove down our need to have multiple resources supporting the underlying infrastructure and health and maintenance of empow as a platform from several resources down to one. Therefore, human capital costs were significantly reduced. Our operating expenses were significantly reduced. Our capital costs were significantly reduced while tripling our capacity and our run rate reduced. It was almost a "too good to be true" situation. Fortunately, for us, it worked out very nicely."
"The upfront costs have increased, and we have been locked into this contract. The cost of changing over from it is way too high."
"The pricing and licensing seem very reasonable. The managed service part of it feels like it gives me the equivalent of a full-time engineer for a lot less money. So, I feel it's a good value."
"We put together the package of what we needed. It was based pretty much on the number of agents that we were deploying. If we needed to manage logging from certain specific applications, like Active Directory and SQL Server, there has been no additional cost for that. We had agents deployed for those specific servers and the applications were included, then there was just an additional installation that they had to do for us."
"In the security space, it's hard to quantify your return on investment. So, I don't. We spend about $40,000 a year and so. It's hard to say if the SIEM saved that much money."
"I don't know if the pricing is by the seat but we're paying about $20,000 to 25,000 a year. On top of that, we pay for the managed support services. That runs us about another $35,000 or $40,000 a year."
"Netsurion's pricing is extremely fair and flexible. The price of their SIEM product is reasonable, and you can pay for those services you want on top of that. It wasn't cheap, but it's competitive, and we intend to renew our contract."
"You are paying for different levels, especially as far as the monitoring goes and how often you review it with the team. The other factor that figures in is how many nodes are on your network, such as clients, network equipment, servers, etc. There are some additional pieces on top of that, but it's laid out pretty simply, as far as how much you're going to pay for a node."
"We have seen time and cost savings. It prevents us from having to hire specialized people for this type of work. We would need to hire six staff members to accommodate the same service."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
13%
Real Estate/Law Firm
12%
Healthcare Company
12%
Computer Software Company
26%
Government
10%
Manufacturing Company
8%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
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What is your experience regarding pricing and costs for Netsurion Managed Threat Protection?
Their pricing is high. I don't know if it's a barrier. The quality speaks to the price. The price is the price. They provide what they promise. From a purchasing perspective, I just have to come ba...
What needs improvement with Netsurion Managed Threat Protection?
There is one area that needs improvement and that is with the agents and the server that's on-site. The system requirements are very, very high. So I need a pretty powerful server to run. If they c...
 

Also Known As

No data available
Netsurion Managed Threat Protection, Netsurion EventTracker
 

Learn More

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Overview

 

Sample Customers

University of Oklahoma, Donnelley
The Salvation Army, The FRESH Market, Pacific Western Bank, NASA, American Academy of Orthopaedic Surgeons (AAOS), and Talbot’s Stores
Find out what your peers are saying about Splunk, Wazuh, Microsoft and others in Security Information and Event Management (SIEM). Updated: December 2024.
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