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IBM BPM vs OpenText MBPM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM BPM
Ranking in Business Process Management (BPM)
5th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
111
Ranking in other categories
Application Infrastructure (8th), Process Automation (4th)
OpenText MBPM
Ranking in Business Process Management (BPM)
36th
Average Rating
7.0
Reviews Sentiment
7.3
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Business Process Management (BPM) category, the mindshare of IBM BPM is 7.4%, down from 7.6% compared to the previous year. The mindshare of OpenText MBPM is 0.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Muhammad Kamran - PeerSpot reviewer
Has efficient processes and intuitive workflow with many valuable features
You will have access to make any needed changes. Additionally, the review will be published on PeerSpot.com in written or audio format, available to other people. You can stay anonymous if you wish. Notifications and the use of the review are subject to PeerSpot's terms of use, which you can find at PeerSpot.com/TOS. I would give the solution an overall rating of ten out of ten points.
Jaideep MS - PeerSpot reviewer
A solution offering good automation capabilities while needing to improve its support and documentation
I think the solution's support could do a better job. I rate the support somewhere around four and five out of ten. There is a hoard of people that they get in touch with while contacting them. So we've done some work with them in the past. I mean, we've been a support partner for a while. But apart from that, in terms of understanding the issues for a particular technology, I think there is a lack of people at their end. So they don't really have many people with them. And by the time we could get hold of the right person, especially for production issues, it's a little too late.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The performance is fine."
"The possibility to add Java code as embedded .jar, that increases the flexibility of the solution."
"For me, the most important feature is the easy-to-use business process dashboard. It's simple to orchestrate business processes, and the interface is clean and intuitive. Once your workflow is designed on paper, it's easy for the business process manager to implement and follow it. Another IBM product that was good in the past is the IBM Case Manager. I haven't used it for three or four years, so I'm unsure if it's still available, but it was quite effective."
"The initial setup process is easy."
"We like that it does not require a lot of hours to train our people."
"IBM BPM is a stable solution."
"IBM's deployment box is one huge black box. We can create all the services with our own code or without a codebase, however, we have a huge amount of space with practically no limitation."
"We are receiving good assistance from the technical support."
"Not just the solution's automation capabilities, but we like everything about it since we are more of a system integrator."
 

Cons

"We had hoped that the product would provide us with plug-ins like Salesforce. Its development environment needs to improve. We expect to see elastic features like containerization. We don't just need an on-prem virtual machine."
"The price and the overall installation process could be improved."
"They could provide case studies to investigate and understand the functionality of business processes before development."
"I would like to see more inclusion of RPA technologies. If we have more manual processes, we can use robotic process automation and integrate that in with the solution."
"The debugging needs improvement. There is some confusion surrounding the debugging."
"I would like to see a lot more case studies."
"We would appreciate more user-friendly definitions of processes with a more user-friendly interface for documenting processes."
"Better integration with other products in the automation suite."
"The user interface could be better in OpenText MBPM."
"There are shortcomings in the solution's support and documentation part."
 

Pricing and Cost Advice

"It may be cheaper for organizations to pay for the Viewer licenses that are immediately up and running in the cloud, rather than paying for someone to administer publishing to an intranet."
"Its price is on the higher side, and it can be improved. Its licensing is on a yearly basis. There are no additional costs."
"It gives us a good return on investment."
"The pricing is very high."
"It should provide more flexibility to connect with external systems, and there should be in-built services that can be used to integrate with other systems quickly."
"The solution is highly-priced."
"Starting out with Express can also help reduce the cost for adopting the product."
"I already compared some solutions related to business process management, and I saw that the cost of IBM BPM is more expensive compared with that of Camunda, for example."
"On a scale of one to ten, where one is cost-efficient, and ten is expensive, I rate the pricing somewhere between nine and ten since it is a costly solution."
"There is an annual license to use OpenText MBPM."
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Top Industries

By visitors reading reviews
Financial Services Firm
31%
Computer Software Company
12%
Manufacturing Company
7%
Government
6%
Computer Software Company
19%
Financial Services Firm
19%
Government
14%
Insurance Company
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM BPM?
Once it is installed, maintaining it is not a big issue.
What is your experience regarding pricing and costs for OpenText MBPM?
On a scale of one to ten, where one is cost-efficient, and ten is expensive, I rate the pricing somewhere between nine and ten since it is a costly solution.
What needs improvement with OpenText MBPM?
There are shortcomings in the solution's support and documentation part. However, support is a major area that needs improvement. In general, the technical documentation isn't available to start wi...
What is your primary use case for OpenText MBPM?
We use OpenText MBPM for business process management and vendor invoice management. There are a lot of other variations as well. So we don't just use it for automation. Primarily, we get informatio...
 

Comparisons

 

Also Known As

WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
Metastorm BPM
 

Overview

 

Sample Customers

Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
Kommunales Rechenzentrum Minden-Ravensburg/Lippe (KRZ), Hawksford Group, Gauteng Provincial Government Department of Economic Development, Deutsche Post DHL, Sumitomo Mitsui Banking Corporation, London Underground, Great Clips, Fiat, Rompetrol, Gaston Memorial Hospital, Karolinska Institute, Bachmann, Alliance Healthcare
Find out what your peers are saying about IBM BPM vs. OpenText MBPM and other solutions. Updated: March 2025.
845,406 professionals have used our research since 2012.