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IBM Case Foundation vs OpenText 360 for SharePoint comparison

IBM and OpenText are both solutions in the Business Process Management (BPM) category. IBM is ranked #33 with an average rating of 8.0, while OpenText is ranked #27 with an average rating of 8.5. IBM holds a 0.4% mindshare in BPM, compared to OpenText’s 0.3% mindshare. Additionally, 86% of IBM users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.
IBM Case Foundation
Read 13 IBM Case Foundation reviews
  • 315 Views
  • 225 Comparison Views
86% willing to recommend
OpenText 360 for SharePoint
Read 15 OpenText 360 for SharePoint reviews
  • 533 Views
  • 361 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

OpenText 360 for SharePoint and IBM Case Foundation compete in data management and collaboration, with OpenText excelling in collaboration and integration, whereas IBM leads in compliance and case management.

Features: OpenText 360 for SharePoint offers seamless integration with Microsoft SharePoint, advanced document management with content archiving, and workflow automation, enhancing collaboration. IBM Case Foundation delivers strong case management features with compliance tools, powerful automation capabilities, and high-level content management suitable for heavily regulated industries.

Room for Improvement: OpenText 360 for SharePoint could enhance its compliance functions, improve robustness for regulatory environments, and broaden its automation capabilities. IBM Case Foundation could simplify its deployment, expand its collaboration features, and reduce reliance on complex setup processes to improve user access and integration flexibility.

Ease of Deployment and Customer Service: OpenText 360 for SharePoint provides cloud-based deployment for quick setup and offers comprehensive customer support during implementation. IBM Case Foundation involves a more complex deployment due to its extensive features but provides tailored support services to aid intricate installations.

Pricing and ROI: OpenText 360 for SharePoint presents a lower upfront cost with faster ROI, thanks to simplified deployment and increased productivity. IBM Case Foundation requires a higher initial investment due to advanced features but promises substantial ROI with improved process efficiencies and compliance benefits, appealing to larger enterprises.

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To learn more, read our detailed IBM Case Foundation vs. OpenText 360 for SharePoint Report (Updated: April 2025).
Buyer's Guide
IBM Case Foundation vs. OpenText 360 for SharePoint
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Case Foundation
Ranking in Business Process Management (BPM)
33rd
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
13
Ranking in other categories
No ranking in other categories
OpenText 360 for SharePoint
Ranking in Business Process Management (BPM)
27th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
15
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Business Process Management (BPM) category, the mindshare of IBM Case Foundation is 0.4%, up from 0.3% compared to the previous year. The mindshare of OpenText 360 for SharePoint is 0.3%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Nouman Nawaz - PeerSpot reviewer
Mature product in terms of security and stable product
The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficult to upgrade and handle, but BAW is comparatively much better and easier to handle. The limitation is only for customization because IBM doesn't support it. In some scenarios, if you want some business processes to be customized, we have already spoken two or three times with IBM representatives that we have to customize some of the features in this business process. They would say that if you want to do this automation at your own end, then okay, fine, go ahead, but we are not supporting all this customization. The only thing is the customization because it's a complete standard application.
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Ravi Krishnan S - PeerSpot reviewer
Has a strong and easy integration with Teams but the workflows could be more intuitive
OpenText 360 for SharePoint helps us with work and document management. We have all the functions and files of private equity firms stored according to particular investment portfolios. It handles all the document workflows and logging activities The product has a strong and easy integration with…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The content management is great."
"Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great."
"The only thing is that we can easily track where the application is in the process, from manual to automation."
"It provides us the capability of producing b​​usiness processes for documents that are launched immediately when a document comes into the repository."
"The most valuable feature is the content manager part of the file as it is very stable, robust, and reliable."
"The solution is scalable."
"A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting."
"Case Foundation provides a strong security boost."
More IBM Case Foundation pros
"We have manual processes, so the workflow enables us to automate a number of these processes."
"This solution has good connection and we do not need to migrate everything in order to protect the repository."
"We concentrate on the legal industry, such as legal libraries. It's the most structured solution we have used and implemented for five years."
"It has a lot of flexibility, and Microsoft does come up with some new additions from time to time."
"The most valuable features are collaboration, traceability, retention of documents, and search."
"In terms of its most valuable features, this solution, in general, will provide all you need and it's very convenient to use. We can share our details to collaborative platforms. We can give access to users. It's pretty flexible."
"The collaborative environment for long-term archival or record management is great."
"OpenText 360 for SharePoint integrates seamlessly with Microsoft Teams, allowing me to monitor and manage projects and task issues using mobile devices."
More OpenText 360 for SharePoint pros
 

Cons

"The interface needs to be more user-friendly."
"Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow."
"​The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's the struggle at the moment, it's having multiple installations and disparate workflow applications.​"
"The cloud version could use more stability."
"There are some features that could be enhanced like the document viewer"
"IBM needs to update the user interfaces of all its products to make them more intuitive and accessible to beginners. Compared to Microsoft products, IBM solutions are less user-friendly. IBM programs are hard to master. It's a problem in my region because it's hard to find IT staff who can work with IBM."
"There is a need for more open and flexible integration capabilities, allowing seamless collaboration with a broader spectrum of business process management solutions, beyond the confines of IBM's document management offerings."
"90% of the feedback we receive states that the UI is not very user-friendly."
More IBM Case Foundation cons
"They are not going for any add-ons right now. It's the same version we are still using and there is no plan of upgrading and/or creating any add-ons at all."
"In the future, I would like to see new features in SharePoint for improved project tracking processes."
"Integration is an area where the solution lacks."
"We have a very good time to market tool, and the development platform should be made user-friendly. Mostly, it's just support."
"The graphical user interface had to be more user-friendly. It's not as intuitive."
"OpenText 360 is generally stable, though there are sometimes issues with document size or format."
"They need to come with more out of the box solutions, rather than depending on customers to develop them."
"An area for improvement would be how the platform handles large volumes of documents. It also doesn't provide a very good, robust backup and restore capacity. In the next release, I would like the search technology to be improved."
More OpenText 360 for SharePoint cons
 

Pricing and Cost Advice

"This is not an expensive solution and we are using the standard license."
"Pricing is in the mid-range, it is not cheap, but it's not expensive."
"The price falls in the middle range—not overly expensive but not extremely affordable either."
"IBM Case Foundation is a little expensive."
"The solution has a very complex pricing model."
"SharePoint uses a subscription model."
"It has a reasonable price."
"OpenText 360's price varies depending on how long you've been a customer, how many licenses you have, and which products you use."
"On-premises version is expensive"
"Its price is reasonable, but its licensing is very complex. This platform contains a number of pieces, and you have to be an expert in reading all the conditions in the license. They should simplify its licensing."
"Pricing is a part of the enterprise agreement that we have."
"There is a license needed to use OpenText 360 for SharePoint and we pay annually. The price of the solution could be less expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Insurance Company
12%
University
10%
Government
10%
Financial Services Firm
23%
Government
11%
Legal Firm
10%
Energy/Utilities Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IBM Case Foundation?
A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting.
See all answers
What is your experience regarding pricing and costs for IBM Case Foundation?
It was affordable, but right now, ten years later, the cost of the product is extremely high. That's why we are looking for another product.
See all answers
What needs improvement with IBM Case Foundation?
The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficul...
See all answers
What do you like most about OpenText 360 for SharePoint?
We concentrate on the legal industry, such as legal libraries. It's the most structured solution we have used and implemented for five years.
See all answers
What is your experience regarding pricing and costs for OpenText 360 for SharePoint?
Pricing is very affordable as it is part of the Office 365 ( /products/office-365-reviews ) suite, costing around five dollars per user. I am satisfied with the pricing.
See all answers
What needs improvement with OpenText 360 for SharePoint?
The GUI should be improved for better user experience. Additionally, while there are standard connectors for automation and approvals in Power Platform, some tasks still need to be handled with API...
See all answers
 

Comparisons

IBM Business Automation Workflow vs IBM Case Foundation Logo
IBM Business Automation Workflow vs IBM Case Foundation
Compared 100% of the time
More IBM Case Foundation Competitors
No data available
 

Product Reports

Buyer's Guide
IBM Case Foundation
April 2025
IBM Case Foundation reportDownload IBM Case Foundation product report
Buyer's Guide
OpenText 360 for SharePoint
March 2025
OpenText 360 for SharePoint reportDownload OpenText 360 for SharePoint product report
 

Also Known As

Case Foundation, FileNet Business Process Manager
Process 360, Global 360, OpenText Process 360
 

Overview

IBM Case Foundation is for organizations that need to harness unstructured information and integrate it with business processes to drive critical business decisions. It enables organizations to create, manage and optimize case-based processes and is designed to decrease development costs while significantly improving process performance. Case Foundation links specific pieces of content with a structured workflow. It's an on ramp for organizations that choose to move from document-centric workflow solutions to the advanced capabilities of IBM Case Manager.
IBM
With Process360, businesses can take advantage of enterprise process applications delivered on top of SharePoint that also leverage other Microsoft technologies for content management, collaboration, user interface design, and integrated communications.
OpenText
 

Sample Customers

Suncorp Group Limited
iTAC Software, AG Alcatel-Lucent, Pacific Life, Deutsche Verbindungsstelle Krankenversicherung Ausland (DVKA)
Buyer's Guide
IBM Case Foundation vs. OpenText 360 for SharePoint
April 2025
Free Report: IBM Case Foundation vs. OpenText 360 for SharePoint
Find out what your peers are saying about IBM Case Foundation vs. OpenText 360 for SharePoint and other solutions. Updated: April 2025.
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