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IBM Cloud Identity Service vs SailPoint Identity Security Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

No sentiment score available
Sentiment score
7.5
SailPoint Identity Security Cloud effectively scales for large businesses, though challenges exist with virtualized platforms and high processing demands.
The solution is scalable and can be upgraded to accommodate increased user counts.
The solution scales well as long as we provide the necessary resources.
 

Valuable Features

No sentiment score available
Sentiment score
8.0
SailPoint Identity Cloud offers user-friendly, robust integration, exceptional scalability, and enhances governance with advanced automation and compliance features.
The automation of provisioning and deprovisioning, managing contractors, temporary users, and the overall automation factor is fantastic.
The most valuable features include its ability to integrate with AI and machine learning.
 

Stability Issues

No sentiment score available
Sentiment score
7.9
SailPoint Identity Security Cloud is highly stable with minor bugs, receiving high stability ratings and praised for flexibility.
IdentityIQ deserves a rating of 12 out of ten for stability.
 

Room For Improvement

No sentiment score available
Sentiment score
4.9
SailPoint struggles with high costs, technical issues, and lacks user-friendly features, requiring improvements in integration and automation.
SailPoint lacks some features like privileged account management and access management features found in products like Okta.
IdentityIQ should be more widely available on the cloud, especially in regions like the Middle East where residency issues are present.
 

Customer Service

No sentiment score available
Sentiment score
6.6
SailPoint Identity Security Cloud provides efficient support with responsive service, though some experience delays and language challenges in specific regions.
Sometimes, the support is slow, and they often suggest resorting to expert services.
 

Setup Cost

No sentiment score available
Sentiment score
5.6
SailPoint's pricing is high but offers value with flexible identity management, though setup costs may deter small businesses.
The pricing of SailPoint could be better.
The costs are slightly higher than SailPoint IQ due to included charges for maintenance.
 

Categories and Ranking

IBM Cloud Identity Service
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
27th
Average Rating
8.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
SailPoint Identity Security...
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
4th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
67
Ranking in other categories
User Provisioning Software (1st), Identity Management (IM) (2nd), SaaS Management Platforms (2nd), Cloud Infrastructure Entitlement Management (CIEM) (1st)
 

Mindshare comparison

As of November 2024, in the Identity and Access Management as a Service (IDaaS) (IAMaaS) category, the mindshare of IBM Cloud Identity Service is 0.3%, down from 0.7% compared to the previous year. The mindshare of SailPoint Identity Security Cloud is 10.5%, up from 10.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity and Access Management as a Service (IDaaS) (IAMaaS)
 

Featured Reviews

reviewer1054431 - PeerSpot reviewer
Excellent support, beneficial integration, and low maintenance
I have found IBM Cloud Identity Service to be highly scalable. It can handle thousands of users. IBM solutions are truly enterprise-grade. You don't find a lot of use cases for small businesses, or even sometimes medium businesses, the price point does not fit smaller businesses. The implementation effort, it's hard to find that cost-benefit.
RameshBhattacharjee - PeerSpot reviewer
Great features with good certification module but the cost can be prohibitive for some
The only issue I have with the product is that there are modules that need to be bought separately, and that makes the product prohibitive for some of the customers that I've worked with, particularly in the middle-tier range. The solution itself is expensive and then when you add the cost of the modules it becomes too much. They could provide something similar to what Okta offers and I believe this would give the company a lot more traction in the mid-size range of companies. I'd like to see SailPoint support for custom-based connectors.
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
18%
Computer Software Company
14%
Manufacturing Company
11%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the m...
What do you like most about SailPoint IdentityIQ?
The first valuable feature of the solution is its interface. The second feature of the solution is the level of flexibility it provides.
What is your experience regarding pricing and costs for SailPoint IdentityIQ?
The product is expensive. People need to opt for a licensing plan for one year or three years.
 

Also Known As

No data available
IdentityIQ, IdentityNow, Cloud Infrastructure Entitlement Management, Intello
 

Learn More

 

Overview

 

Sample Customers

Baxter Healthcare, 
Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL
Find out what your peers are saying about IBM Cloud Identity Service vs. SailPoint Identity Security Cloud and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.