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IBM Rational ClearQuest vs Jira comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Rational ClearQuest
Average Rating
7.2
Number of Reviews
4
Ranking in other categories
Defect Tracking (1st), Software Configuration Management (7th)
Jira
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
274
Ranking in other categories
Application Lifecycle Management (ALM) Suites (1st), Application Requirements Management (2nd), Project Management Software (3rd)
 

Mindshare comparison

While both are Application Lifecycle Management solutions, they serve different purposes. IBM Rational ClearQuest is designed for Defect Tracking and holds a mindshare of 35.7%, up 28.6% compared to last year.
Jira, on the other hand, focuses on Application Lifecycle Management (ALM) Suites, holds 22.6% mindshare, down 23.3% since last year.
Defect Tracking
Application Lifecycle Management (ALM) Suites
 

Featured Reviews

it_user541326 - PeerSpot reviewer
Tracks change requests, problems, and physical asset management. I would like to see data type for floating point numbers.
Customer Service: Customer service has been adequate. Most of the times we've had any issues IBM has been able to provide a solution. We've dealt mostly with customer service representatives in Brazil. Technical Support: Technical support from IBM is pretty good since you can create a PMR with them and they’re very responsible.
Saroj Ekka - PeerSpot reviewer
Offers good repository integration, sprint board and easy to set up
There are some features and reports we need that are not there. For example, if I have to find out the capacity of the current sprint by user and compare it with the previous sprint, that visibility isn't there. We can know the capacity and what happened with the whole sprint, but not for an individual person to see where it's falling and how it's tracking. Report and analytics capabilities are important for a product manager. That visibility is important, so we use Jira. Some of the features are there, and I use my own Excels or other data things to compensate for that.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The combination of a highly flexible state machine together with a platform independent API enables possibilities to automate many steps that in many systems are manual."
"It can be adapted to any process flow and easily be integrated with other in-house tools using the ClearQuest API."
"The monitoring, flexibility and tracking are really good in Jira."
"The features that we find most valuable are the Workflow, Scrum workflow, and Dashboards."
"It benefits us because we have globally located teams. Our team members work in different geographies, so the product is a better way to manage progress and see the status of different tasks"
"The most valuable features are that it is good for tracking the issues and it provides for the usage of Confluence."
"The level of stability is quite good."
"Jira offers tools for managing projects using Agile methodology. I think it is good to encourage the development team to use Jira, so that the organization benefits from the proper execution of projects on time. Basically, it helps our organization to execute in a better way."
"The most valuable feature is Jira Align, which is a plugin that helps you to understand the progress that is made against each epic."
"I like that Jira allows you to customize the flow for an agile process and adapt it to your own flow."
 

Cons

"Lack of a modern web interface compared to other systems might discourage customers."
"This solution could be improved by including a different model for the overall planning perspective. There's a Jira portfolio that we aren't using. The only challenge we're facing is that we cannot see the overall planning."
"The release of a MailServer feature within Jira would be beneficial."
"If I'm comparing it to ALM Octane, the documentation is not as robust as ALM Octane's documentation. So, they can improve on the documentation side."
"Adding applications is very expensive."
"The reporting needs to be improved."
"The support could be improved."
"The user interface and views on different devices should be improved."
"Some of the customizations are definitely a little challenging."
 

Pricing and Cost Advice

Information not available
"We used to be on a perpetual license provided by our clients."
"I think the starter pack of three users, up to five users, is free. So you can try it out."
"If I compare Jira's licensing model with that of other products, I think that the other products have a much better licensing model."
"We are on an annual license and could be less expensive."
"We currently have ten users, and it is free for ten users."
"Worth the extra cost."
"The cost is about $10 per user, per month."
"The price of the solution could be less expensive. We pay annually for the solution."
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Top Industries

By visitors reading reviews
Manufacturing Company
27%
Government
11%
Computer Software Company
10%
Energy/Utilities Company
6%
Educational Organization
53%
Manufacturing Company
8%
Financial Services Firm
6%
Computer Software Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
We operate under a nonlimited license with Jira, allowing a number of users to access it with a single enterprise license.
 

Comparisons

 

Also Known As

Rational ClearQuest
Jira Software
 

Overview

 

Sample Customers

Atos SE, STM, Regence BlueCross BlueShield
Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.