IBM SevOne Network Performance Management and ThousandEyes compete in the network performance management category. Based on the data, IBM SevOne has an edge in agentless monitoring and scalability, while ThousandEyes provides superior cloud provider and ISP visibility.
Features: IBM SevOne Network Performance Management offers agentless monitoring, real-time data reporting, and customizable alerts. ThousandEyes provides end-to-end network visibility, performance monitoring for cloud providers, and intuitive navigation through network paths.
Room for Improvement: IBM SevOne NPM could enhance downstream suppression, improve upgrade processes, and strengthen baselining. ThousandEyes needs better integration with other Cisco products, expanded monitoring to network devices, and enhanced customization for dashboards and reports.
Ease of Deployment and Customer Service: IBM SevOne NPM allows flexible deployments including on-premises, hybrid, and private cloud solutions with generally satisfactory customer service. ThousandEyes offers hybrid cloud and on-premises deployment, receiving high ratings for its responsive and knowledgeable support teams.
Pricing and ROI: IBM SevOne NPM features pay-as-you-grow pricing, adaptable to business needs but may be costly for smaller deployments. ThousandEyes, with flexible billing, might suit larger businesses better. Both products improve network performance management efficiency and reduce operational costs, addressing different scales and organizational needs.
There has been a great ROI from using ThousandEyes, with significant time saved in troubleshooting as I can quickly pinpoint issues rather than spending time isolating them, alongside enhancing customer feedback and experience.
I have seen a return on investment by reducing troubleshooting time and having lesser user mapping error issues, in addition to engineering time saved through better observability and reduced organizational MTTR.
The technical support from IBM for SevOne Network Performance Management (NPM) is very good.
We contacted the support team, and they resolved it within a couple of hours.
The customer support for ThousandEyes is very proactive and supportive.
It is suitable for small, medium, and enterprise-level companies.
Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.
ThousandEyes's scalability is excellent; it is very scalable and grows with my organization's needs.
The stability of IBM SevOne Network Performance Management (NPM) is excellent.
From my experience, ThousandEyes has been stable up to 95%; I have not seen any stability issues.
ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.
It would be beneficial to have out-of-the-box integration with third-party vendors and improvements in correlation features.
Incidents should be alerted on and traced early, before they escalate to full outages.
Introduction of a free version for end-users and enhancements to the user interface for easier navigation.
ThousandEyes definitely has differentiators versus the peers in the space.
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
My experience with pricing, setup cost, and licensing is that it comes in cheaper than alternatives.
The most valuable features of IBM SevOne Network Performance Management (NPM) are its stability, usability, visibility, and user-friendly interface.
ThousandEyes offers the best features including global internet and cloud visibility from distributed vantage points, application and network performance monitoring, real-time outage detection and incident alerts, end-to-end path visualization for rapid troubleshooting, proactive issue demarcation, and historical data.
ThousandEyes has become critical for swift network troubleshooting as well, so anytime that there's potential issues with applications or we want to be proactive in resolving potential issues before they arise, ThousandEyes is really the platform that we're leveraging for WAN monitoring, Wi-Fi, latency, packet loss, etc.
With ThousandEyes being able to detect and monitor this, it's fantastic for me. It reduces the workload and also reduces errors in trying to figure out where there is internet downtime, low visibility, or other incidents.
| Product | Mindshare (%) |
|---|---|
| ThousandEyes | 2.0% |
| IBM SevOne Network Performance Management (NPM) | 1.0% |
| Other | 97.0% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 6 |
| Large Enterprise | 45 |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 3 |
| Large Enterprise | 16 |
The IBM® SevOne Network Performance Management (IBM SevOne NPM) solution helps you spot, address, and prevent network performance issues early with machine learning-powered analytics from a single source. Boost network performance and improve your user application experience by proactively monitoring your multivendor end-to-end network across enterprise, communication, and managed service provider networks.
Transform raw network performance data into intelligent and actionable insights. The IBM SevOne NPM solution goes beyond detection, combining industry-leading expertise and advanced technology to help your IT team plan and optimize your network and act on what matters: improving network performance to provide an exceptional customer experience.
For further information, please visit www.ibm.com/cloud/sevo...
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
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