IBM SevOne Network Performance Management and ThousandEyes compete in the network performance management category. Based on the data, IBM SevOne has an edge in agentless monitoring and scalability, while ThousandEyes provides superior cloud provider and ISP visibility.
Features: IBM SevOne Network Performance Management offers agentless monitoring, real-time data reporting, and customizable alerts. ThousandEyes provides end-to-end network visibility, performance monitoring for cloud providers, and intuitive navigation through network paths.
Room for Improvement: IBM SevOne NPM could enhance downstream suppression, improve upgrade processes, and strengthen baselining. ThousandEyes needs better integration with other Cisco products, expanded monitoring to network devices, and enhanced customization for dashboards and reports.
Ease of Deployment and Customer Service: IBM SevOne NPM allows flexible deployments including on-premises, hybrid, and private cloud solutions with generally satisfactory customer service. ThousandEyes offers hybrid cloud and on-premises deployment, receiving high ratings for its responsive and knowledgeable support teams.
Pricing and ROI: IBM SevOne NPM features pay-as-you-grow pricing, adaptable to business needs but may be costly for smaller deployments. ThousandEyes, with flexible billing, might suit larger businesses better. Both products improve network performance management efficiency and reduce operational costs, addressing different scales and organizational needs.
There has been a great ROI from using ThousandEyes, with significant time saved in troubleshooting as I can quickly pinpoint issues rather than spending time isolating them, alongside enhancing customer feedback and experience.
The technical support from IBM for SevOne Network Performance Management (NPM) is very good.
We contacted the support team, and they resolved it within a couple of hours.
It is suitable for small, medium, and enterprise-level companies.
Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.
The stability of IBM SevOne Network Performance Management (NPM) is excellent.
From my experience, ThousandEyes has been stable up to 95%; I have not seen any stability issues.
ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.
It would be beneficial to have out-of-the-box integration with third-party vendors and improvements in correlation features.
Introduction of a free version for end-users and enhancements to the user interface for easier navigation.
An area where ThousandEyes can be improved is in providing more in-depth packet analysis; we've found instances where ThousandEyes indicates everything is okay, but it's actually not.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
The most valuable features of IBM SevOne Network Performance Management (NPM) are its stability, usability, visibility, and user-friendly interface.
I measure the 70% improvement in customer experience through customer tickets and feedback after resolving issues, where previously, users faced problems and limited time on the platform, and after using ThousandEyes, the user time reached up to five to six hours a day, even for teams possibly totaling 30 hours a day.
The best features ThousandEyes offers include monitoring page load times, assessing how long it takes for an application to load, checking for packet loss and jitter, and monitoring the routing path from the user to the server hosted in the cloud or on-premises.
ThousandEyes provides the exact error from the client, making troubleshooting more efficient.
| Product | Market Share (%) |
|---|---|
| ThousandEyes | 2.4% |
| IBM SevOne Network Performance Management (NPM) | 1.0% |
| Other | 96.6% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 6 |
| Large Enterprise | 45 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 3 |
| Large Enterprise | 12 |
The IBM® SevOne Network Performance Management (IBM SevOne NPM) solution helps you spot, address, and prevent network performance issues early with machine learning-powered analytics from a single source. Boost network performance and improve your user application experience by proactively monitoring your multivendor end-to-end network across enterprise, communication, and managed service provider networks.
Transform raw network performance data into intelligent and actionable insights. The IBM SevOne NPM solution goes beyond detection, combining industry-leading expertise and advanced technology to help your IT team plan and optimize your network and act on what matters: improving network performance to provide an exceptional customer experience.
For further information, please visit www.ibm.com/cloud/sevo...
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
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