IBM Tivoli Business Service Manager vs IBM Tivoli NetCool OMNIbus comparison

IBM Tivoli Business Service Manager and IBM Tivoli NetCool OMNIbus are both solutions in the Event Monitoring category. IBM Tivoli Business Service Manager is ranked #15, while IBM Tivoli NetCool OMNIbus is ranked #3 with an average rating of 7.7. IBM Tivoli Business Service Manager holds a 1.1% mindshare in EM, compared to IBM Tivoli NetCool OMNIbus’s 9.5% mindshare. Additionally, 100% of IBM Tivoli Business Service Manager users are willing to recommend the solution, compared to 78% of IBM Tivoli NetCool OMNIbus users who would recommend it.

IBM Tivoli Business Service...

Read 2 IBM Tivoli Business Service Manager reviews

107 Views
47 Comparison Views

100% willing to recommend

IBM Tivoli NetCool OMNIbus

Read 14 IBM Tivoli NetCool OMNIbus reviews

1,167 Views
528 Comparison Views

78% willing to recommend

IBM Tivoli Business Service...

IBM Tivoli NetCool OMNIbus

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 23, 2025

IBM Tivoli Business Service Manager and IBM Tivoli NetCool OMNIbus are IT management solutions. NetCool OMNIbus has the upper hand due to its advanced features and quick ROI.

Features: IBM Tivoli Business Service Manager provides comprehensive business dashboards, alert management, and real-time business service management. IBM Tivoli NetCool OMNIbus offers advanced event management capabilities, scalable architecture, and sophisticated automation features.

Ease of Deployment and Customer Service: IBM Tivoli Business Service Manager requires a complex deployment and fine-tuning but offers prompt customer support. IBM Tivoli NetCool OMNIbus features a more intuitive deployment process and robust customer support infrastructure.

Pricing and ROI: IBM Tivoli Business Service Manager has a moderate setup cost with a gradual ROI due to its challenging integration phase. IBM Tivoli NetCool OMNIbus involves higher upfront costs rewarded with a quicker ROI due to its efficient features and rapid deployment.

To learn more, read our detailed IBM Tivoli Business Service Manager vs. IBM Tivoli NetCool OMNIbus Report (Updated: April 2025).

Buyer's Guide

IBM Tivoli Business Service Manager vs. IBM Tivoli NetCool OMNIbus

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Tivoli Business Service...

Ranking in Event Monitoring

15th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

IBM Tivoli NetCool OMNIbus

Ranking in Event Monitoring

3rd

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Event Monitoring category, the mindshare of IBM Tivoli Business Service Manager is 1.1%, up from 0.7% compared to the previous year. The mindshare of IBM Tivoli NetCool OMNIbus is 9.5%, up from 8.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring

Featured Reviews

Randall Hinds

Program Manager - Enterprise Command Center at a financial services firm with 10,001+ employees

The most valuable feature for my team is the ability to taken event feeds from all/any source tool and put them in a single pane of glass. It's being replaced for our work by another Tivoli tool.

TBSM is being replaced for our work by another Tivoli tool - DASH. This replacement will address the biggest area of improvement. We need the most commonly leveraged real-time metric trends from the source tools in the same pane of glass as the event stream is presenting, and DASH gives a way to do that with logical grouping by type & app.

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Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

Aids in network performance monitoring and management

I am working as a customer, mainly using IntelliQ and another product, IBM NetCool, Watson AI. These products are used for monitoring network performance and management. The primary use case involves network performance monitoring, and it is compatible only with IBM DB2 IBM Tivoli NetCool…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of this solution is the efficiency."

"The most valuable feature is the event management capability."

"It's good for managed systems. The end query on the user interface is good. You can view lots of charts and graphs."

"It is customer-centric. Customers can access the event list from their location or desktop and view the event. There is no need to go and connect to any other server and run events to have a view of all the events happening in the environment. We get a good response from customers about this feature and the main architecture of NetCool. Its processing is very good. Deduplication and correlation functionalities are good in this solution as compared to other solutions. A big advantage of NetCool is that it also supports multi-layered protocols. We can receive multiple events from different protocols like UDP, HTTP, and those events can be captured in NetCool."

"OMNIbus is valuable for its compatibility and performance, as I haven't encountered any performance issues."

"The monitoring is the solution's most valuable feature."

"Offers very good event/alert drill-down and statistical reporting capabilities."

"The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform."

"It is an easy-to-use solution."

More IBM Tivoli NetCool OMNIbus pros

Cons

"This application should be made easier to use because it usually needs training and it is not easy to operate."

"The solution has limitations in database integration as it cannot integrate with databases other than IBM DB2."

"The cost of the product is quite high. They should work to adjust their pricing models."

"The web portal and typical event controls are a little outdated."

"Its technical support team takes longer to reply."

"The solution needs to invest in the development of a knowledge base and use of AI services for providing event resolution and intervention directions."

"They could enhance the visibility to give us a unified view of our entire IT infrastructure."

"Areas that could be better include the fact that the solution is only on-premises, lacks AI capabilities, and support response times could be quicker."

"Its integration could be better. They should provide an easier integration for all the monitoring stuff, and it will make things easier for us. Currently, there is a complexity in integrating it with a vendor application, and we have to use another tool to integrate it with a vendor application. To integrate some applications with NetCool, I need to install an IBM tool on top of it. It would be good if they can provide an API or any kind of interface that we can leverage while developing a new protocol interface or application. We should be able to use an API or interface with NetCool. Its GUI can also be better. As compared to other tools, it is not user friendly, and it is not easy to do stuff through GUI. Whenever we do anything on the GUI, it takes time. They need to focus on the GUI part, especially the dashboard. They should focus on how users can effectively drill down from one box to another. The visual appeal of the dashboard is as important as the data and functionality."

More IBM Tivoli NetCool OMNIbus cons

Pricing and Cost Advice

Information not available

"It is a costly solution."

"You have to have the right level of budget to afford this solution."

"Its license cost is a little bit more than other solutions. Our customers expect a standard market price that is comparative to other products. For each and every NetCool OMNIbus component, we have to purchase a separate license. These components are not free with the product."

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

25%

Computer Software Company

18%

Energy/Utilities Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about IBM Tivoli NetCool OMNIbus?

The biggest plus points for me are the configurability and scalability of the solution, as well as the multi-tenancy of the platform.

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What is your experience regarding pricing and costs for IBM Tivoli NetCool OMNIbus?

If the various HW elements are from the same vendor, a monitoring solution provided by that vendor or its partners will potentially result in lower licensing and operational costs. Moreover, for ve...

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What needs improvement with IBM Tivoli NetCool OMNIbus?

IBM is working on converting NetCool to NetCool Operations Insight, which runs on Watson AI. There were areas needing improvement in terms of AI, however, they have migrated the entire NetCool suit...

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Comparisons

No data available

ServiceNow IT Operations Management vs IBM Tivoli NetCool OMNIbus

Compared 31% of the time

IBM Tivoli NetCool Impact vs IBM Tivoli NetCool OMNIbus

Compared 17% of the time

PagerDuty Operations Cloud vs IBM Tivoli NetCool OMNIbus

Compared 15% of the time

ScienceLogic vs IBM Tivoli NetCool OMNIbus

Compared 13% of the time

SCOM vs IBM Tivoli NetCool OMNIbus

Compared 9% of the time

More IBM Tivoli NetCool OMNIbus Competitors

Product Reports

Buyer's Guide

Event Monitoring

April 2025

IBM Tivoli Business Service Manager report

Download IBM Tivoli Business Service Manager product report

Buyer's Guide

IBM Tivoli NetCool OMNIbus

April 2025

Download IBM Tivoli NetCool OMNIbus product report

Also Known As

Tivoli Business Service Manager, BSM

Tivoli NetCool OMNIbus

Overview

IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.

IBM

Tivoli Netcool OMNIbus provides near real-time service assurance for business infrastructure, applications, servers, network devices and protocols, Internet protocols, storage and security devices.

IBM

Sample Customers

SSGC

Consolidated Communications, €sterreichische Bundesbahnen (€BB), Capgemini

Buyer's Guide

IBM Tivoli Business Service Manager vs. IBM Tivoli NetCool OMNIbus

April 2025

Free Report: IBM Tivoli Business Service Manager vs. IBM Tivoli NetCool OMNIbus

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