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Instabug vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 13, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Instabug
Ranking in Mobile APM
5th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
2
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Mobile APM
3rd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
Application Performance Monitoring (APM) and Observability (5th), Network Monitoring Software (7th), IT Infrastructure Monitoring (6th), IT Operations Analytics (3rd), Cloud Monitoring Software (4th), AIOps (3rd)
 

Mindshare comparison

As of April 2025, in the Mobile APM category, the mindshare of Instabug is 0.5%, up from 0.0% compared to the previous year. The mindshare of New Relic is 26.6%, down from 28.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Mobile APM
 

Featured Reviews

Aisha Mazher - PeerSpot reviewer
A stable solution that provides visibility into user journeys and enables the filing of RCA reports
The initial setup was really easy. There were some calls that we had to integrate into our code. Instabug was easy to integrate with our app. If we needed special logs for some calls to check the response rate of some end-to-end procedures, we could also integrate them. There were some APIs we could use for end-to-end integration. The product was deployed on Bitbucket. The beta app was deployed in our local environment. The deployment process was not time-consuming. The production phase took a day. It was just a one-time effort. For the beta app, we had to do it multiple times, but it was easy to deploy.
Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product makes it very easy to reproduce issues."
"I would rate the stability a nine out of ten."
"The pricing is pretty good."
"Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user."
"It has a simple initial setup."
"We are able to drill down and see what is going on in the system."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."
"The versatility of the solution is its most valuable feature."
"It does everything we wanted it to do."
 

Cons

"The end users were not able to report bugs."
"It would be beneficial if the tool could be more precise in capturing steps, focusing only on the relevant ones. For example, there were some times when it caught some extra screenshots which were not included in the steps. Sometimes, it also happened that it got some extra steps that were not in there to reproduce the bug. We also called that screenshot and the steps there as well."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"The solution should include more detailed reports for SQL database requests."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."
"It would help customers if there were an on-premises version available."
 

Pricing and Cost Advice

Information not available
"The price was one of the reasons we chose this solution."
"The detection piece of it brings us a big return on investment."
"I think the pricing is reasonable."
"I loved this product, but we can no longer afford it, so we dropped it."
"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."
"Pricing is better with New Relic APM than Dynatrace."
"This solution required a license and it is better than some other competitors."
"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
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Top Industries

By visitors reading reviews
No data available
Educational Organization
49%
Computer Software Company
8%
Financial Services Firm
8%
Manufacturing Company
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Instabug?
The product makes it very easy to reproduce issues.
What needs improvement with Instabug?
The end users were not able to report bugs. We had to depend only upon the crash reports. For example, if an application was not crashing, but a specific functionality was not working, the QA perso...
What is your primary use case for Instabug?
I used the solution to perform RCA for my app. I used to review the crash reports every week and check which API or call was failing repeatedly. I created a debugging configuration in Jira and repo...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...
 

Comparisons

No data available
 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Information Not Available
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Instabug vs. New Relic and other solutions. Updated: April 2025.
849,600 professionals have used our research since 2012.