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Jacada Intelligent Agent Engagement vs OpenText Robotic Process Automation comparison

Jacada and OpenText are both solutions in the Robotic Process Automation (RPA) category. Jacada is ranked #47, while OpenText is ranked #37. Jacada holds a 0.1% mindshare in RPA, compared to OpenText’s 0.3% mindshare. Additionally, 100% of Jacada users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.
Jacada Intelligent Agent En...
Read 1 Jacada Intelligent Agent Engagement review
  • 118 Views
  • 72 Comparison Views
100% willing to recommend
OpenText Robotic Process Au...
Read 1 OpenText Robotic Process Automation review
  • 317 Views
  • 208 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Jacada Intelligent Agent Engagement and OpenText Robotic Process Automation based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).

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To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: November 2024).
Buyer's Guide
Robotic Process Automation (RPA)
November 2024
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Helped 823,875 peers since 2012
 

Categories and Ranking

Jacada Intelligent Agent En...
Ranking in Robotic Process Automation (RPA)
47th
Average Rating
7.0
Reviews Sentiment
5.7
Number of Reviews
1
Ranking in other categories
No ranking in other categories
OpenText Robotic Process Au...
Ranking in Robotic Process Automation (RPA)
37th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Robotic Process Automation (RPA) category, the mindshare of Jacada Intelligent Agent Engagement is 0.1%, up from 0.1% compared to the previous year. The mindshare of OpenText Robotic Process Automation is 0.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA)
 

Featured Reviews

BM
Suitable for a small-scale business but not evolved enough for a large enterprise
The best thing with that Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens. Jacada has evolved, but I'm not using the latest version. Technically we use our internal product more, which is iAutomate. We also use UiPath and Automation Anywhere…
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Hugo Almeida - PeerSpot reviewer
It lets us automate almost anything and is very easy to work with
It currently supports only on-premises deployments. They can include support for cloud deployments. It should provide us the ability to choose a robot for executing a workflow. We want to control which robot executes a certain workflow. Right now, it automatically chooses the robot that is going to execute our workflow. It should also provide the ability to get filters on the outputs of the steps. We have each workflow as a step, and each step has some output. We would like to have the functionality to execute some script or some logic on these outputs to format the tests directly on the variables.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial setup was fairly straightforward."
"It lets us automate almost anything, even with the legacy tools. It is very easy for us now to automate with legacy tools, which used to be difficult earlier. We work with a lot of other automation tools from Micro Focus, such as Operation Orchestration, but these tools can only connect to the API. So, there was a gap when we wanted to automate older and legacy tools that didn't have any API to connect to. We can now also automate without any changes in the customer environment. We don't need to change anything in the way that the customer environment works."
 

Cons

"They need to create a workflow system."
"It currently supports only on-premises deployments. They can include support for cloud deployments. It should provide us the ability to choose a robot for executing a workflow. We want to control which robot executes a certain workflow. Right now, it automatically chooses the robot that is going to execute our workflow. It should also provide the ability to get filters on the outputs of the steps. We have each workflow as a step, and each step has some output. We would like to have the functionality to execute some script or some logic on these outputs to format the tests directly on the variables."
 

Pricing and Cost Advice

Information not available
"The pricing model is very straightforward. You can have a one-year or three-year subscription. You pay for each robot that you want to use simultaneously. If you want, you can install 50 robots and get 50 licenses. If you want to use only one robot at a time, you just need one license. For each license, you pay around 10% or 15% to support. You pay for the license, and you pay a small percentage of the cost of the license for support. This is their licensing model, which is very easy to understand."
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Comparisons

Nintex RPA vs Jacada Intelligent Agent Engagement Logo
Nintex RPA vs Jacada Intelligent Agent Engagement
Compared 100% of the time
More Jacada Intelligent Agent Engagement Competitors
UiPath vs OpenText Robotic Process Automation Logo
UiPath vs OpenText Robotic Process Automation
Compared 72% of the time
Blue Prism vs OpenText Robotic Process Automation Logo
Blue Prism vs OpenText Robotic Process Automation
Compared 28% of the time
More OpenText Robotic Process Automation Competitors
 

Product Reports

Buyer's Guide
Robotic Process Automation (RPA)
November 2024
Jacada Intelligent Agent Engagement reportDownload Jacada Intelligent Agent Engagement product report
Buyer's Guide
Robotic Process Automation (RPA)
November 2024
OpenText Robotic Process Automation reportDownload OpenText Robotic Process Automation product report
 

Also Known As

No data available
Micro Focus Robotic Process Automation, Micro Focus RPA
 

Learn More

Jacada
OpenText
 

Overview

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

Robotic Process Automation (RPA) technology creates digital factories to automate and integrate any repetitive administrative task in order to take the mundane out of work. Micro Focus test automation solutions offer tools that allow companies to easily create bots to automate rule-driven business processes.

 

Sample Customers

Humana, Turk Telekom, Leumi Card
Information Not Available
Buyer's Guide
Robotic Process Automation (RPA)
November 2024
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