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Karix vs Plivo vs Twilio comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of April 2025, in the Communications Platform as a Service (CPaaS) category, the mindshare of Karix is 2.1%, up from 1.5% compared to the previous year. The mindshare of Plivo is 0.9%, down from 1.2% compared to the previous year. The mindshare of Twilio is 36.8%, down from 37.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Communications Platform as a Service (CPaaS)
 

Featured Reviews

Megha Shyam K - PeerSpot reviewer
Easy to use and provides good documentation, but the configuration of the integrations cannot be changed
I switched from Twilio six months ago because we cannot change the configuration in a few integrations. We cannot do more than what is offered natively. A few people from our organization had a wrapper class for the integration code to help us change a few configurations or add a few metadata aspects. The product must provide a developer-friendly way of changing and modifying the integrations. It must be added to the future releases.
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Top Industries

By visitors reading reviews
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Computer Software Company
19%
Financial Services Firm
14%
Manufacturing Company
9%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
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Questions from the Community

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What is your experience regarding pricing and costs for Twilio?
Twilio is the cheapest option for the quality of the product they provide. It's worth the money to integrate a soluti...
What needs improvement with Twilio?
Customer support should improve in responsiveness and receptibility. There have been issues where they could be quick...
What is your primary use case for Twilio?
We used Twilio to integrate a solution where the platform was connecting SMS with a user interface. This provided off...
 

Comparisons

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Also Known As

Karix.io
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Overview

 

Sample Customers

Facebook, Google, IBM, American Express, JP Morgan & Chase, Samsung
Accenture, Audi, Zynga, ING
Lyft, Nordstrom, Zendesk, Twitch, Coca-Cola, Airbnb, Twitter, Dell, American Red Cross