KiSSFLOW vs OpenText MBPM comparison

KiSSFLOW and OpenText are both solutions in the Business Process Management (BPM) category. KiSSFLOW is ranked #11 with an average rating of 8.6, while OpenText is ranked #36. KiSSFLOW holds a 0.5% mindshare in BPM, compared to OpenText’s 0.3% mindshare. Additionally, 92% of KiSSFLOW users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

KiSSFLOW

Read 12 KiSSFLOW reviews

603 Views
342 Comparison Views

92% willing to recommend

OpenText MBPM

Read 2 OpenText MBPM reviews

343 Views
187 Comparison Views

100% willing to recommend

KiSSFLOW

OpenText MBPM

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

OpenText MBPM and KiSSFLOW compete in the Business Process Management category. OpenText MBPM has an advantage in complex enterprise environments, whereas KiSSFLOW is favored for its intuitive nature despite higher costs.

Features: OpenText MBPM offers robust capabilities for complex workflows, advanced integrations, and detailed analytical reporting. It is suitable for enterprises needing depth in functionality. KiSSFLOW provides an intuitive interface, scalability, and rapid deployment, catering to mid-sized companies aiming for straightforward process automation.

Ease of Deployment and Customer Service: OpenText MBPM deployment requires deeper technical involvement and a longer setup time, supporting extensive customization. Its customer service is efficient but resource-intensive. KiSSFLOW offers cloud-based deployment, facilitating faster setup and flexibility, with highly regarded responsive customer service.

Pricing and ROI: OpenText MBPM involves a higher setup cost, providing significant ROI for enterprises with substantial IT budgets due to its advanced capabilities. KiSSFLOW offers a more economical initial setup cost with quick returns, ideal for cost-conscious organizations valuing simplicity and speed.

To learn more, read our detailed KiSSFLOW vs. OpenText MBPM Report (Updated: April 2025).

Buyer's Guide

KiSSFLOW vs. OpenText MBPM

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

KiSSFLOW

Ranking in Business Process Management (BPM)

11th

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Business Performance Management (6th), Rapid Application Development Software (14th), Low-Code Development Platforms (10th)

OpenText MBPM

Ranking in Business Process Management (BPM)

36th

Average Rating

7.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Business Process Management (BPM) category, the mindshare of KiSSFLOW is 0.5%, down from 0.5% compared to the previous year. The mindshare of OpenText MBPM is 0.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Julius Jagdon

Business Tools at Motorola Solutions

The tool is intuitive to use and, through automation, has been a real time-saver

When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user. For example, our RSN needs to approve the ticket first before it's moved to the next person rather than having them all grouped. It would be better if we could see all the tickets grouped at the same time.

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Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

A solution offering good automation capabilities while needing to improve its support and documentation

I think the solution's support could do a better job. I rate the support somewhere around four and five out of ten. There is a hoard of people that they get in touch with while contacting them. So we've done some work with them in the past. I mean, we've been a support partner for a while. But apart from that, in terms of understanding the issues for a particular technology, I think there is a lack of people at their end. So they don't really have many people with them. And by the time we could get hold of the right person, especially for production issues, it's a little too late.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best thing is the no-code part. Even a person without experience with the coding language can easily understand and build the processes."

"Kissflow is intuitive and easy to use, and I haven't faced any errors using the solution so far."

"The flexibility and speed in modifying and creating processes are great features. If we have a process in mind, we can usually create it within ten minutes."

"The support team responds fast."

"The most valuable feature is APIs. Its integrations are very flexible, allowing developers to connect multiple applications like DocuSign, Salesforce, OpenText, and SEB."

"The user interface is very, very good."

"The most valuable feature is the performance."

"I work in HR and am fond of automation. I like the tool's email automation and integration with Outlook."

More KiSSFLOW pros

"Not just the solution's automation capabilities, but we like everything about it since we are more of a system integrator."

Cons

"They should increase their marketplace with existing tools so that connections are directly through connectors instead of API integrations."

"The integration between forms should be made easier."

"KiSSFLOW needs to improve its integration."

"In future releases, it would be interesting to have a repository or portal within KiSSFLOW where users can interact with the KiSSFLOW community."

"There is room for improvement in terms of stability."

"There is a lag in the delay between API calls."

"The UI, though is pretty friendly and easy to use, can be improved in some aspects."

"Some of the tool's fields only accept certain types of text. The input fields are inflexible."

More KiSSFLOW cons

"There are shortcomings in the solution's support and documentation part."

"The user interface could be better in OpenText MBPM."

Pricing and Cost Advice

"Your company must subscribe to the solution if you create a business account."

"Kissflow's licensing cost is lower than other products. However, the contract has changed with the second version they have given us, which is the low-code one."

"This is an affordable product and everything is included in the subscription."

"The license is very expensive."

"The product costs $15 per user per month."

"There is an annual license to use OpenText MBPM."

"On a scale of one to ten, where one is cost-efficient, and ten is expensive, I rate the pricing somewhere between nine and ten since it is a costly solution."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

11%

Government

Wholesaler/Distributor

Computer Software Company

20%

Financial Services Firm

15%

Government

15%

Insurance Company

12%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about KiSSFLOW?

The best thing about Kissflow is its user-friendliness.

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What is your experience regarding pricing and costs for KiSSFLOW?

The license is very expensive. However, there are no additional costs to the standard license.

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What needs improvement with KiSSFLOW?

One area where Kissflow can be improved is customization, specifically, the ability to modify the input fields, UI, and design elements. Currently, it's not possible to alter the colors or make the...

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What is your experience regarding pricing and costs for OpenText MBPM?

On a scale of one to ten, where one is cost-efficient, and ten is expensive, I rate the pricing somewhere between nine and ten since it is a costly solution.

See all answers

What needs improvement with OpenText MBPM?

There are shortcomings in the solution's support and documentation part. However, support is a major area that needs improvement. In general, the technical documentation isn't available to start wi...

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What is your primary use case for OpenText MBPM?

We use OpenText MBPM for business process management and vendor invoice management. There are a lot of other variations as well. So we don't just use it for automation. Primarily, we get informatio...

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Compared 16% of the time

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Compared 16% of the time

Oracle Application Express (APEX) vs KiSSFLOW

Compared 11% of the time

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Appian vs OpenText MBPM

Compared 52% of the time

BizTalk Server vs OpenText MBPM

Compared 48% of the time

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Product Reports

Buyer's Guide

KiSSFLOW

April 2025

Download KiSSFLOW product report

Buyer's Guide

Business Process Management (BPM)

April 2025

Download OpenText MBPM product report

Also Known As

No data available

Metastorm BPM

Overview

KiSSFLOW understands that you know how to solve your office chaos problems better than anyone else. That’s why they created a cloud-based platform to help business leaders create, modify, and use automated business applications. You can make each application with beautiful, easy-to-use, and modern technology. You get the functionality of high-end BPM software with no coding or complicated mapping required, so you don’t have be a programmer to create amazing applications.

KiSSFLOW

OpenText's MBPM (formerly Metastorm BPM) delivers the insight, power and agility you need to make your vision for business improvement a reality.

OpenText

Sample Customers

KiSSFLOW has 1.3 million users and 10,000+ customers across 121 countries. The people who get the most out of KiSSFLOW are business leaders like department heads, senior managers, and process owners who want to automate repetitive processes. These people can set up and modify the application on their own. The interface is simple so that all the users in the organization can utilize it through the web application, mobile apps (iOS and Android), smart actions on Gmail, and email notifications. Notable companies are Royal Caribbean, Dominos, Motorola, Danone, The Telegraph, Michelin, and PepsiCo.

Kommunales Rechenzentrum Minden-Ravensburg/Lippe (KRZ), Hawksford Group, Gauteng Provincial Government Department of Economic Development, Deutsche Post DHL, Sumitomo Mitsui Banking Corporation, London Underground, Great Clips, Fiat, Rompetrol, Gaston Memorial Hospital, Karolinska Institute, Bachmann, Alliance Healthcare

Buyer's Guide

KiSSFLOW vs. OpenText MBPM

April 2025

Free Report: KiSSFLOW vs. OpenText MBPM

Find out what your peers are saying about KiSSFLOW vs. OpenText MBPM and other solutions. Updated: April 2025.

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