ServiceNow and KiSSFLOW are strong competitors in the business process automation category. While ServiceNow excels in handling complex IT operations, KiSSFLOW is more favorable for simpler, user-friendly process management.
Features: ServiceNow is known for robust workflow automation, scalability, and strong integration capabilities, making it suitable for large-scale IT operations. It streamlines processes and creates custom applications across various departments. KiSSFLOW stands out with its no-code platform, making business process management accessible to non-technical employees. Its simplicity and flexibility allow efficient workflow management. Both platforms offer integration, but ServiceNow is ideal for complex IT needs, while KiSSFLOW is better for straightforward processes.
Room for Improvement: ServiceNow users often critique its complex interface and extensive customization requirements, which can be daunting for beginners. Improvements could focus on usability and simplifying its pricing model and software license management. KiSSFLOW could enhance its integration and customization options, specifically input fields and UI design elements, to better support larger, complex ecosystems.
Ease of Deployment and Customer Service: ServiceNow provides flexible deployment options across public, private, and hybrid clouds but requires significant configuration and time to implement. Its technical support is mixed, with some users finding it satisfactory, while others report challenges with advanced issues. KiSSFLOW, being cloud-based, offers easier deployment, especially for smaller settings, and is praised for its responsive customer service, with some room to improve technical expertise and complexity handling.
Pricing and ROI: ServiceNow is generally higher priced, which can be a barrier for smaller organizations, but its features justify the cost for larger enterprises benefiting from its full suite. Users report significant ROI via process automation and efficiency improvements. KiSSFLOW offers a more affordable pricing model with cost-effective subscription options, appealing to mid-sized businesses looking for quick ROI through easy deployment and management.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
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