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KiSSFLOW vs Software AG ARIS Process Mining comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
9.1
KiSSFLOW improved efficiency, reduced costs, enhanced transparency, and boosted productivity with easy adoption and excellent customer support.
No sentiment score available
 

Customer Service

Sentiment score
7.5
KiSSFLOW customer service is responsive, offering fast resolution, detailed documentation, and knowledgeable support through emails and scheduled meetings.
Sentiment score
9.0
Customer service and technical support are highly rated for responsiveness, efficiency, and adherence to service level agreements.
 

Scalability Issues

Sentiment score
7.3
KiSSFLOW is praised for its scalability and integration, handling large user bases and supporting operations smoothly with minimal maintenance.
Sentiment score
7.7
Software AG ARIS Process Mining is praised for scalability, usability, and adaptability in process management, supporting diverse organizational needs.
 

Stability Issues

Sentiment score
8.3
KiSSFLOW is praised for its stability, reliability, consistent performance, minimal issues, and trustworthy analytics, ensuring high user confidence.
Sentiment score
8.0
Software AG ARIS Process Mining is stable and reliable, with some performance issues depending on server resources.
 

Room For Improvement

KiSSFLOW users seek better integrations, enhanced UI, improved Google Drive syncing, real-time linking, editable PDFs, and stable mobile notifications.
Software AG ARIS Process Mining needs simplification, automation enhancement, AI integration, and improved efficiency in model creation and execution.
 

Setup Cost

KiSSFLOW provides subscription-based pricing at $15/user/month, higher than competitors, with no setup costs and free trials available.
Enterprise users find Software AG ARIS Process Mining pricing transparent, competitive yet costly, but ultimately providing fair value.
 

Valuable Features

KiSSFLOW's strengths include performance, user-friendliness, flexibility, integrations, automation, drag-and-drop system, community support, and AI-suggested fields.
Software AG ARIS Process Mining offers efficient process reconstruction, monitoring, and improvement, praised for its Conformance Engine and user-friendly interface.
 

Categories and Ranking

KiSSFLOW
Ranking in Business Performance Management
7th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
12
Ranking in other categories
Business Process Management (BPM) (11th), Rapid Application Development Software (14th), Low-Code Development Platforms (10th)
Software AG ARIS Process Mi...
Ranking in Business Performance Management
14th
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
6
Ranking in other categories
Process Mining (8th)
 

Mindshare comparison

As of December 2024, in the Business Performance Management category, the mindshare of KiSSFLOW is 0.4%, up from 0.3% compared to the previous year. The mindshare of Software AG ARIS Process Mining is 1.0%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Performance Management
 

Featured Reviews

Julius Jagdon - PeerSpot reviewer
The tool is intuitive to use and, through automation, has been a real time-saver
When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user. For example, our RSN needs to approve the ticket first before it's moved to the next person rather than having them all grouped. It would be better if we could see all the tickets grouped at the same time.
Antonios Lazanakis - PeerSpot reviewer
Reliable, beneficial analysis, and good implementation support
I have found Software AG ARIS Process Mining scalable. We have two kinds of users. One is the division that makes the engineering process, but we have limited users there, and the second is the users on the portal side that is having access from almost all the banks. We do not have plans to increase usage.
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Use our free recommendation engine to learn which Business Performance Management solutions are best for your needs.
824,053 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
10%
Manufacturing Company
9%
Government
7%
Computer Software Company
16%
Financial Services Firm
16%
Energy/Utilities Company
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about KiSSFLOW?
The best thing about Kissflow is its user-friendliness.
What is your experience regarding pricing and costs for KiSSFLOW?
The license is very expensive. However, there are no additional costs to the standard license.
What needs improvement with KiSSFLOW?
One area where Kissflow can be improved is customization, specifically, the ability to modify the input fields, UI, and design elements. Currently, it's not possible to alter the colors or make the...
What do you like most about Software AG ARIS Process Mining?
It is very easy to work on the way the ETL happens in ARIS Process Mining.
What is your experience regarding pricing and costs for Software AG ARIS Process Mining?
Looking at the value it gives, ARIS Process Mining's pricing is fair. However, if you compare the product's price to others, you might possibly find it a little expensive. The licensing fee for ARI...
What is your primary use case for Software AG ARIS Process Mining?
Process mining solutions present in the market give the process discovery perspective. ARIS Process Mining is the only product suite that goes beyond the process discovery and analysis part. After ...
 

Also Known As

No data available
ARIS Process Performance Manager
 

Overview

 

Sample Customers

KiSSFLOW has 1.3 million users and 10,000+ customers across 121 countries. The people who get the most out of KiSSFLOW are business leaders like department heads, senior managers, and process owners who want to automate repetitive processes. These people can set up and modify the application on their own. The interface is simple so that all the users in the organization can utilize it through the web application, mobile apps (iOS and Android), smart actions on Gmail, and email notifications. Notable companies are Royal Caribbean, Dominos, Motorola, Danone, The Telegraph, Michelin, and PepsiCo.
AliCorp, Dubai Municipality, Encevo, PSA Groupe - ARIS serves customers across all industries and of every size worldwide. Companies trust ARIS as being named a market leader for Process Mining with more than 30 years of experience in the business process management market, serving users worldwide, from 1 user companies to the Fortune 500.
Find out what your peers are saying about KiSSFLOW vs. Software AG ARIS Process Mining and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.