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Celonis vs Software AG ARIS Process Mining comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 1, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
Celonis drives substantial ROI through cost savings, efficiency, process improvements, and business transformation, with multimillion-dollar financial impacts.
Sentiment score
6.7
Users report mixed ROI from Software AG ARIS, with some experiencing high returns due to effective mining and simulation features.
In the first couple of years, I would not expect a return on investment because the initial setup will take more than a year if the process requires significant customization.
Senior Business Intelligence Analyst at a manufacturing company with 10,001+ employees
Automated exception handling cut manual process touchpoints by approximately 30 to 40%, saving approximately 15,000 to 20,000 operational labor hours annually.
Partner & Managing Director at a financial services firm with 5,001-10,000 employees
In my opinion, there's a positive return on investment.
Head of Commercial Excellence at Sartorius AG
The mining feature allows you to identify the bottlenecks easily, and the simulation feature integrates the ROI.
Consultant 2 at Protiviti
 

Customer Service

Sentiment score
5.8
Celonis offers responsive support through various channels, though some users face delays and varying help based on contract size.
Sentiment score
8.4
Software AG ARIS Process Mining is renowned for efficient customer service, quick technical support, and reliable, responsive assistance.
It took more than two weeks to receive a response.
Senior Business Intelligence Analyst at a manufacturing company with 10,001+ employees
Celonis customer support is really good; they investigate concerns thoroughly and provide solutions or troubleshooting steps, which I find helpful.
Process Mining Consultant at a tech vendor with 10,001+ employees
Other times I do not get much clarity on the support from the team.
Data Engineer at a pharma/biotech company with 10,001+ employees
Technical support for Software AG ARIS Process Mining is good.
Consultant 2 at Protiviti
 

Scalability Issues

Sentiment score
7.1
Celonis is highly scalable, with strong integration capabilities, preferred over Tableau and Power BI for process mining.
Sentiment score
7.5
Software AG ARIS Process Mining is scalable and user-friendly, beneficial for specific use cases like simulation and optimization.
I recall that when we started using Celonis, we had a space of five terabytes and around one thousand users, and Celonis managed all of that easily.
Senior Business Intelligence Analyst at a manufacturing company with 10,001+ employees
I recommend focusing on recent data or perhaps five years of historical data along with live data for better visibility and stability in the process.
Process Mining Consultant at a tech vendor with 10,001+ employees
Consumption-based pricing models would be helpful because scaling can get costly quickly.
Partner & Managing Director at a financial services firm with 5,001-10,000 employees
For scalability, Software AG ARIS Process Mining is fine; not perfect, but it's scalable.
Consultant 2 at Protiviti
 

Stability Issues

Sentiment score
7.9
Celonis is highly stable, with minor connectivity issues resolved by upgrades, offering reliable and secure performance for users.
Sentiment score
7.6
Users find Software AG ARIS stable, with cloud versions experiencing occasional slowness and downtimes, rating stability 7-8 out of 10.
It's super stable.
Head of Commercial Excellence at Sartorius AG
Celonis is stable.
Management Data Engineer & Governance Senior Analyst at a tech vendor with 10,001+ employees
It happens sometimes that the server is down, and if the server is not working, you cannot work.
Consultant 2 at Protiviti
 

Room For Improvement

Celonis' high cost, complex setup, and integration challenges deter users, who seek improvements in usability, support, and documentation.
Software AG ARIS Process Mining excels in modeling but needs improvements in AI integration, user-friendliness, and cloud performance.
Ultimately, I need niche expertise, combining strong SAP knowledge with Celonis competency.
Head of Commercial Excellence at Sartorius AG
It is essential for the Celonis solution to have their services and solution models integrated with GenAI.
Senior Development Manager at Lutech
The most important area for improvement is the automation part.
Data Engineer at Baker Hughes
Sometimes I feel there are one or two features that IBM lacks or Signavio lacks, or other tools lack, but clients say that Software AG ARIS Process Mining has everything.
Consultant 2 at Protiviti
 

Setup Cost

Celonis pricing is high, especially for scaling enterprises, with costs rising with users and data, but free versions exist.
ARIS Process Mining's pricing is generally seen as fair, though some users find renewal negotiations necessary over time.
I think it's relatively expensive, but it's also good.
Head of Commercial Excellence at Sartorius AG
Based on client feedback, I have heard that the pricing for Celonis is considered high.
Senior Application Developer at Fujitsu
creating a data model for one process will differ in cost if you add more data models for additional processes.
Process Mining Consultant at a tech vendor with 10,001+ employees
 

Valuable Features

Celonis offers user-friendly process mining, integration, real-time analytics, and automation tools for optimizing efficiency and identifying savings opportunities.
Software AG ARIS Process Mining offers comprehensive process analysis, user-friendly interface, and powerful features for enhanced collaboration and discovery.
Celonis is also beneficial for its built-in apps that streamline tasks from legacy applications, facilitating daily operations and improving efficiency.
Senior Application Developer at Fujitsu
The standout feature of Celonis is definitely the Process Intelligence Graph, which creates a living digital twin across multiple systems and provides the operational context needed for effective AI and automation.
Partner & Managing Director at a financial services firm with 5,001-10,000 employees
It provides a visualization of the process itself, giving a very good synthesis of performance and helping me find improvements.
Head of Commercial Excellence at Sartorius AG
The collaborative features of Software AG ARIS Process Mining help with cross-department synergy because users don't need to download files and send them over email, waiting for replies to accommodate changes.
Consultant 2 at Protiviti
 

Categories and Ranking

Celonis
Ranking in Process Mining
2nd
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
60
Ranking in other categories
AI Data Analysis (9th)
Software AG ARIS Process Mi...
Ranking in Process Mining
8th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
7
Ranking in other categories
Business Performance Management (15th)
 

Mindshare comparison

As of September 2026, in the Process Mining category, the mindshare of Celonis is 12.9%, down from 22.6% compared to the previous year. The mindshare of Software AG ARIS Process Mining is 3.4%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Mining Mindshare Distribution
ProductMindshare (%)
Celonis12.9%
Software AG ARIS Process Mining3.4%
Other83.7%
Process Mining
 

Featured Reviews

Prateek Rao - PeerSpot reviewer
Partner & Managing Director at a financial services firm with 5,001-10,000 employees
Process intelligence has transformed procurement and order cycles and delivers measurable savings
Celonis can improve in several areas. The initial data modeling and continuous real-time ingestion, especially from non-standard legacy systems, can still be complex and quite resource-intensive, requiring a steep PQL learning curve for non-technical users. Simplifying the interface for business stakeholders would significantly accelerate the process. I think introducing a natural language to query interface would allow business users to query data without writing long PQL. Streamlining guided onboarding flows and offering modular plug-and-play dashboard templates tailored to specific roles would shorten ramp-up time for daily users. I think more transparent and predictable consumption-based pricing models would be helpful as data volume scaling can get costly quickly. I would also love to see native, real-time streaming connectors for unstructured data such as emails and support tickets. The learning curve for new users of Celonis is one of the pain points I raised earlier, and I find it to be quite steep.
Nupur Wadhwa - PeerSpot reviewer
Consultant 2 at Protiviti
Features build trust despite occasional server challenges
I tried using the cloud version of Software AG ARIS Process Mining multiple times, and when I connect to the client server and log in to their Software AG ARIS Process Mining, it becomes too slow. I'm not sure if it's a server issue or a Software AG ARIS Process Mining issue. The cloud version becomes quite slow when connecting through tools such as Citrix, which is not the case with IBM. Sometimes I feel there are one or two features that IBM lacks or Signavio lacks, or other tools lack, but clients say that Software AG ARIS Process Mining has everything.
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Top Industries

By visitors reading reviews
Manufacturing Company
18%
Financial Services Firm
8%
Computer Software Company
8%
Outsourcing Company
7%
Outsourcing Company
17%
Construction Company
10%
Energy/Utilities Company
9%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise6
Large Enterprise47
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise2
Large Enterprise4
 

Questions from the Community

Which is better - Signavio Process Manager or Celonis?
SAP Signavio Process Manager is a very robust industrial-grade business process modeling tool. It is easy to use and does not require too much technological involvement. This solution has a collabo...
What is your experience regarding pricing and costs for Celonis?
I am not heavily involved in that particular aspect, but I have heard that Celonis is somewhat expensive.
What needs improvement with Celonis?
Collaboration with ERPs should be improved. Compared to SAP Signavio, Celonis is less competitive for BPMN modeling. Deployment flexibility needs enhancement, as on-premises support is not as stron...
What is your primary use case for Software AG ARIS Process Mining?
I am using Software AG ARIS Process Mining. I've been working with Software AG ARIS Process Mining for almost three years, but specifically in mining, I would say for the last six to seven months, ...
What advice do you have for others considering Software AG ARIS Process Mining?
I work with process mining for Software AG ARIS Process Mining, though not extensively, but I know the features that it has. I've tried importing Visio flowcharts into both IBM and Software AG ARIS...
What needs improvement with Software AG ARIS Process Mining?
I tried using the cloud version of Software AG ARIS Process Mining multiple times, and when I connect to the client server and log in to their Software AG ARIS Process Mining, it becomes too slow. ...
 

Also Known As

No data available
ARIS Process Performance Manager
 

Overview

 

Sample Customers

Anheuser-Busch InBev, AXA, Bayer, Cisco, Deloitte, Deutsche Telekom, Hitachi, Kellogg's, Lufthansa, and Whirlpool
AliCorp, Dubai Municipality, Encevo, PSA Groupe - ARIS serves customers across all industries and of every size worldwide. Companies trust ARIS as being named a market leader for Process Mining with more than 30 years of experience in the business process management market, serving users worldwide, from 1 user companies to the Fortune 500.
Find out what your peers are saying about Celonis vs. Software AG ARIS Process Mining and other solutions. Updated: August 2026.
911,952 professionals have used our research since 2012.