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Celonis Reviews

Vendor: Celonis
4.1 out of 5
Badge Leader
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What is Celonis?

Celonis empowers businesses with process mining, offering automation and AI features that visualize processes, identify bottlenecks, and optimize operations. With seamless integration and user-friendly tools, Celonis adds significant value to businesses aiming for operational efficiency.

Get the Celonis Buyer's Guide and find out what your peers are saying about Celonis, Automation Anywhere, Microsoft Power Automate and more!
Celonis is the #2 ranked solution in top Process Mining solutions and #7 ranked solution in top AI Data Analysis solutions. PeerSpot users give Celonis an average rating of 8.2 out of 10. Celonis is most commonly compared to Automation Anywhere: Celonis vs Automation Anywhere. Celonis is popular among the large enterprise segment, accounting for 63% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 16% of all views.
Buyer's Guide
Celonis
April 2026
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Helped 890,124 peers since 2012

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Celonis mindshare

As of April 2026, the mindshare of Celonis in the Process Mining category stands at 14.6%, down from 19.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Process Mining Mindshare Distribution
ProductMindshare (%)
Celonis14.6%
Microsoft Power Automate12.8%
Automation Anywhere10.4%
Other62.2%
Process Mining

PeerResearch reports based on Celonis reviews

TypeTitleDate
CategoryProcess MiningApr 28, 2026Download
ProductReviews, tips, and advice from real usersApr 28, 2026Download
ComparisonCelonis vs Automation AnywhereApr 28, 2026Download
ComparisonCelonis vs Microsoft Power AutomateApr 28, 2026Download
ComparisonCelonis vs SAP Signavio Process IntelligenceApr 28, 2026Download
Suggested products
TitleRatingMindshareRecommending
Automation Anywhere4.210.4%96%623 interviewsAdd to research
Microsoft Power Automate3.912.8%88%133 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Celonis excels in process mining, user-friendly UI, machine learning integration, and automation through Action Flows. It offers intuitive dashboards, real-time process visualization, and pre-built connectors with platforms like SAP. Features like Process Explorer, Variant Explorer, and Object-Centric Process Mining help identify bottlenecks and optimize processes efficiently. Comprehensive training materials and seamless data integration are vital for scalability and enhancement.
  • "It's definitely a wonderful tool for clients to understand their operations in real time."
  • "If you're looking for a process mining tool that comes with a lot of out-of-the-box process connectors and out-of-the-box analysis, then Celonis is definitely a good option."
  • "Celonis is one of the best solutions on the market, offering a lot of training materials and exposure to its ecosystem, and it is trying its best to prepare an ecosystem for it because, without an ecosystem, you will not be able to scale up."

Room for Improvement

Celonis users express a need for improved flexibility, integration, and automation capabilities. They seek a more user-friendly interface and better support, particularly for new users. The high cost and pricing model are major concerns. Enhancing data management, providing better training, and simplifying complexity are desired. Moreover, expanding machine learning functionalities and incorporating generative AI could benefit users. Improved task mining features and better compatibility with other systems are also requested.
  • "The cost would be a concern for a certain category of customers. Flexible cost models would help smaller players be able to adapt Celonis into their business operations."
  • "For example, we would like to see improvement of the simulation capabilities to include a BPMN-compliant modeler. That is, we would like to be able to connect the simulation to the BPMN modeler."
  • "I have noticed Celonis and Azure, as Infrastructure-as-a-service do not communicate well with each other."

ROI

Users reported positive returns from Celonis through increased process efficiency, cost optimization, and automation opportunities. Benefits included reduced order processing times, enhanced client satisfaction, and significant financial impacts such as saving 7000 hours in one scenario. Initial setup may require substantial time, yet time and cost savings become evident afterward. Organizations highlighted various successful use cases, including material movement and buy analysis, contributing substantial monetary impacts. ROI assessment varied, with time-to-value and time-for-value being crucial metrics.

Pricing

Celonis pricing is perceived as high, especially for small and medium enterprises, with costs escalating significantly as companies scale usage. While some consider it competitively priced for high-volume data analysis, others criticize the licensing model and additional charges for users and data processing. Annual and recurring license fees are typical, with prices often deemed justified by its comprehensive functionality. Enterprise entry-level prices start at $15,000 but can exceed $200,000 depending on deployment needs.
  • "Celonis is the most expensive solution in the market"
  • "Though Celonis is a bit pricey, it is worth it."
  • "The pricing is reasonable."

Popular Use Cases

Celonis is used primarily for finance and accounting, focusing on process mining in areas like Accounts Payable, Procure-to-Pay, and Order-to-Cash. It aids in process mapping, performance tracking, and automation analysis. Users extract data, identify bottlenecks, and optimize workflows. Celonis facilitates process improvement and automation, leverages ERP applications like SAP and Oracle for insights, and supports tasks like purchase order management and invoice processing. It enhances operational efficiency through meticulous data analysis.

Service and Support

Celonis customer service and support receive praise for their responsiveness and knowledgeable consultants. Some users report quick response times, while others experience delays or inadequate assistance. The availability of documentation and partner collaborations is valued, though effectiveness varies with contract size. Technical support is generally seen as helpful, with a few mentions of challenges in problem-solving. Feedback is mixed, with satisfaction stemming from swift responses, yet occasional dissatisfaction due to unresolved issues.

Deployment

Many users found Celonis's initial setup straightforward, with quick deployment, but emphasized the importance of data quality and proper configuration. While setup duration varied, the process depended largely on data complexity and integration requirements. Some reported needing technical support, especially for customizations or complex projects, while others highlighted the cloud-based nature as simplifying setup. Deployments ranged from a few days to several months, influenced by project scope and organizational readiness.

Scalability

Celonis has proven scalable, efficiently expanding across various organizations, accommodating user bases ranging from small teams to large groups. With its seamless integration capabilities, organizations can effortlessly scale from one system to multiple, handling complex processes and large data volumes. Its cloud-based infrastructure supports flexible scalability, although costs and licensing may impact expansion. Many regard it as a leading choice for process mining, consistently rated highly for scalability despite some limitations regarding mobile device access.

Stability

Celonis is widely considered stable and reliable by users, with positive feedback about its consistent performance. Some minor issues and downtime have occurred, but they are not frequent. Ratings for stability generally range between eight to ten out of ten, highlighting its reliability. Users appreciate its performance, though some have noted dependency on the underlying database and occasional network-related hindrances. Instances of instability have been rare and manageable.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Celonis Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business9
Midsize Enterprise6
Large Enterprise39
By reviewers
By visitors reading reviews
Company SizeCount
Small Business339
Midsize Enterprise121
Large Enterprise789
By visitors reading reviews

Top industries

By visitors reading reviews
Manufacturing Company
16%
Computer Software Company
10%
Financial Services Firm
9%
Energy/Utilities Company
6%
Outsourcing Company
5%
University
5%
Retailer
5%
Healthcare Company
4%
Construction Company
3%
Educational Organization
3%
Media Company
3%
Insurance Company
3%
Pharma/Biotech Company
3%
Comms Service Provider
3%
Real Estate/Law Firm
2%
Government
2%
Non Profit
2%
Performing Arts
2%
Legal Firm
2%
Wholesaler/Distributor
2%
Consumer Goods Company
1%
Marketing Services Firm
1%
Hospitality Company
1%
Transportation Company
1%
Religious Institution
1%
Logistics Company
1%
Recreational Facilities/Services Company
1%
Mining And Metals Company
1%

Compare Celonis with alternative products

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Learn more about Celonis

Celonis is a leading tool for process mining and optimization, seamlessly connecting with SAP and Oracle systems through pre-built connectors. Its capabilities include visualizing processes, identifying inefficiencies, and optimizing workflows with comprehensive dashboards and action flows. While Celonis scores high on functionality, integration with Microsoft, Azure connectivity, and an improved pricing model are areas for improvement. Training resources and an intuitive interface are essential for users managing frequent updates and complex programming needs. With robust process analysis and automation features, Celonis enhances decision-making and resource allocation.

What key features does Celonis offer?
  • Process Mining: Visualizes and analyzes business processes to identify inefficiencies.
  • Automation: Enables streamlined, automated workflows for improved productivity.
  • AI Capabilities: Enhances process optimization and decision-making with advanced AI.
  • Integration: Offers pre-built connectors for seamless integration with SAP and Oracle.
  • Dashboards: Provides comprehensive views of operations to monitor performance.
What benefits or ROI should reviewers look for?
  • Operational Efficiency: Identifies and resolves bottlenecks, improving workflows.
  • Resource Optimization: Enables better allocation and utilization of resources.
  • Informed Decisions: Data-driven insights support strategic decision-making.
  • Cost Management: Streamlines processes, reducing operational costs.

In finance, procurement, and supply chain, Celonis is utilized to monitor and optimize entire business processes, analyzing data from systems like SAP and Oracle to uncover inefficiencies. Organizations leverage its process analysis and automation triggers for improved performance and resource allocation.

Celonis customers

Anheuser-Busch InBev, AXA, Bayer, Cisco, Deloitte, Deutsche Telekom, Hitachi, Kellogg's, Lufthansa, and Whirlpool

Related questions

  • 85
Does Celonis support BPMN in Conformance Analysis?
  • 71
Is Celonis far superior to UiPath Process Mining or is the gap closing?
  • 31
What are alternatives to Celonis for process mining and BPM?
  • 27
How is Celonis compared with UiPath Process Mining?
  • 130
Which is better - Signavio Process Manager or Celonis?
  • 50
Would you recommend Celonis or UiPath Process Mining (as a Process Mining tool) for Oracle E-Business Suite?
  • 29
How would you compare Celonis vs Automation Anywhere?
  • 144
What is the difference between Online Analytical Processing (OLAP) and Data Mining?
  • 71
Is Celonis far superior to UiPath Process Mining or is the gap closing?
  • 26
When evaluating Process Mining, what aspect do you think is the most important to look for?

Product Categories

Product Categories
Process Mining
AI Data Analysis

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Celonis Reviews Summary
Author infoRatingReview Summary
Data Engineer at Baker Hughes4.0I've used Celonis primarily for process mining with impactful results, but it’s expensive, needs better automation and ERP collaboration, and support could improve; despite this, it's a solid tool with strong potential when fully utilized.
Management Data Engineer & Governance Senior Analyst at a tech vendor with 10,001+ employees4.0I have 4.5 years of experience using Celonis for process mining, especially in business processes like Order-to-Cash and Purchase-to-Pay. Its strong features outweigh some limitations, and overall, I find it stable, valuable, and worth the investment.
Senior Business Intelligence Analyst at a manufacturing company with 10,001+ employees4.5I've used Celonis for over four years, building impactful use cases in AP and AR. While powerful and customizable, it has technical complexities and support delays. ROI comes with time, and knowing your processes is key to success.
Data Engineer at a pharma/biotech company with 10,001+ employees3.5I've used Celonis for over 2.5 years to optimize business processes and identify inefficiencies, finding its process explorer and automation tools valuable, though I see room for improvement in data handling, visualization features, and overall user experience.
Associate Manager at Adani Enterprises Ltd4.0I found Celonis easy to use with advanced AI capabilities that streamline process modeling. However, it's incompatible with India's cybersecurity policies, posing a major challenge. Its pricing is similar to SAP Signavio but offers superior capabilities.
Process Mining Consultant at a tech vendor with 10,001+ employees4.0I've used Celonis for over three years to optimize client processes, automate workflows, and reduce cycle times, though clearer documentation would help; overall, the tool is effective, stable, and delivers measurable improvements across various use cases.
Head of Commercial Excellence at Sartorius AG4.0I use Celonis for order processing, leveraging its process visualization for performance insights and improvements. While it offers a positive ROI by enhancing customer satisfaction and reducing costs, it requires niche expertise and could benefit from better pricing.
Senior Enterprise Architect at a real estate/law firm with 10,001+ employees4.0I rated Celonis 8 out of 10 due to its pricing and visualization limitations. I recommend ensuring your use case fits the tool by breaking down complex processes for better end-to-end execution and understanding.