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Celonis Reviews

Vendor: Celonis
4.2 out of 5
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What is Celonis?

Celonis is the global leader in execution management. Powered by its process mining core, Celonis has evolved from its beginnings as a Process Mining company into an execution management pioneer, enabling companies to unlock execution capacity and perform at full potential. Celonis offers advanced technology in data execution, combining real-time process data, the intelligence to make sense of that data, and the execution capacity to take immediate, decisive action. Celonis’ Execution Management System makes data work for its customers by identifying inefficiencies and weaving interconnected processes together – thereby eliminating billions in corporate inefficiencies, empowering better business decisions and triggering the right actions automatically. Celonis is headquartered in Munich, Germany and New York City, USA and has 15 offices worldwide.

Get the Celonis Buyer's Guide and find out what your peers are saying about Celonis, Microsoft Power Automate, Automation Anywhere and more!
Celonis is the #2 ranked solution in top Process Mining solutions and #6 ranked solution in top AI Data Analysis solutions. PeerSpot users give Celonis an average rating of 8.4 out of 10. Celonis is most commonly compared to Microsoft Power Automate: Celonis vs Microsoft Power Automate. Celonis is popular among the large enterprise segment, accounting for 68% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 16% of all views.
Buyer's Guide
Celonis
January 2026
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Celonis mindshare

As of January 2026, the mindshare of Celonis in the Process Mining category stands at 16.9%, down from 18.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Process Mining Market Share Distribution
ProductMarket Share (%)
Celonis16.9%
Microsoft Power Automate16.4%
Automation Anywhere13.0%
Other53.7%
Process Mining

PeerResearch reports based on Celonis reviews

TypeTitleDate
CategoryProcess MiningJan 19, 2026Download
ProductReviews, tips, and advice from real usersJan 19, 2026Download
ComparisonCelonis vs Automation AnywhereJan 19, 2026Download
ComparisonCelonis vs UiPath Process MiningJan 19, 2026Download
ComparisonCelonis vs Microsoft Power AutomateJan 19, 2026Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Power Automate3.916.4%88%133 interviewsAdd to research
Automation Anywhere4.213.0%96%619 interviewsAdd to research
 
 
Key learnings from peers
Last updated Jan 18, 2026

Valuable Features

Celonis stands out with features like intuitive process mining, automatic mapping, comprehensive dashboards, and seamless data integration. Users value its robust machine learning capabilities, training resources, and process optimization tools. Action Flows, business analytics, and real-time visualization enhance efficiency. The user-friendly interface and powerful connectors facilitate easy automation and analysis. Process Cockpit, Variant Explorer, and PTS provide insightful analytics, streamlining workflows and decision-making. Celonis’ ecosystem and innovative tools drive process improvements and organizational benefits.
  • "I have seen a positive impact of Celonis in my organization, as I receive many testimonials from clients mentioning that process mining has genuinely helped, especially through Celonis."
  • "Celonis has positively impacted my organization as it holds a Titanium partnership with Celonis."
  • "My advice to others looking into using Celonis is to ensure before evaluating the product that your use case or process can fit into the tool."

Room for Improvement

Celonis requires improvements in flexibility, integration, and user-friendliness. Users find the interface complex and cumbersome, requiring significant expertise. The pricing and licensing model is considered expensive. Automation and machine learning features are lacking and data management presents challenges due to duplication. The process analytics need enhancement, with better training resources and documentation. Many users express a need for improved technical support, clearer communication regarding product updates, and more compatibility with existing systems and tools.
  • "I believe Celonis could provide more detailed documentation so that users do not struggle to understand the tool, as the resources are somewhat limited."
  • "There are a few things about Celonis that need improvement."
  • "I have chosen a rating of eight out of ten for Celonis because of the pricing factor, and I believe much can be improved in the visualization."

ROI

Celonis provides a return by enhancing processing efficiency and speeding up order fulfillment, increasing customer satisfaction. It plays a crucial role in process improvement, leading to significant cost and time savings. Some organizations see a 50% to 80% cost reduction. Automation opportunities recover investments within 9 to 11 months for Order-to-Cash. Users notice various savings, including operational cost optimization and time savings in processes like incident management, improving ticket cycle times from 98 hours to 38 hours.

Pricing

Celonis pricing is recognized as high, particularly for enterprise-level investments. Users express concern over the expensive subscription fees and desire for a more flexible licensing model. The cost varies based on data usage and deployment scale, often perceived as pricier compared to other process mining tools like ARIS and SAP Signavio. While the product offers significant functionalities, its initial cost and scalability expenses might concern medium and small-sized enterprises. Some users find the investment justified due to business insights gained.
  • "Celonis is the most expensive solution in the market"
  • "Though Celonis is a bit pricey, it is worth it."
  • "The pricing is reasonable."

Popular Use Cases

Organizations use Celonis primarily for process mining, focusing on procurement, finance, and supply chain operations. They analyze data to optimize procure-to-pay, order-to-cash, accounts payable, and receivable processes. Celonis helps visualize workflow inefficiencies, identify bottlenecks, and improve automation opportunities. Businesses integrate Celonis with systems like SAP and Oracle to gain insights, track process variants, and enhance cost savings through data-driven decisions, contributing to overall business process optimization and digital transformation efforts.

Service and Support

Celonis customer service is often praised for being responsive and helpful, with quick turnaround times noted by many users. While some appreciate the dedicated support and knowledgeable consultants, others experience delays or encounter difficulty with specific issues. The availability of thorough documentation and strong partnerships is appreciated. Despite some instances of slow responses, the majority find the support satisfactory, with ratings ranging from six to ten out of ten.

Deployment

Celonis's initial setup varies in complexity based on data integration requirements. Many found the process straightforward, especially for cloud deployments. The installation duration ranged from days to several months, depending on the project's parameters. Data preparation and cleansing are crucial for a smooth setup. Some users praised its simplicity, particularly when configuration permissions were in place. Others noted the need for expert assistance due to complex integrations with systems like SAP.

Scalability

Celonis is highly scalable, efficiently handling multiple systems and users with minimal issues. Many companies expanded usage without difficulty, citing prebuilt extractors and cloud capabilities. It supports various roles across enterprises and is considered superior to competitors like Tableau and Power BI. Users appreciate its ease of scale and seamless integration with ERP systems and other tools. Some concerns regarding data costs and integration complexities were noted, but the platform is generally well-regarded for its scalability.

Stability

Celonis is widely regarded as stable, with many noting its reliability and lack of crashes or glitches. While occasional minor issues or downtime have been reported, they were typically resolved quickly. Users rate its stability highly, often around eight or nine out of ten, reflecting an overall positive experience. Some organizations mention that stability depends on factors like database integration or network conditions, yet still consider it dependable and effective for their needs.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Celonis Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business9
Midsize Enterprise6
Large Enterprise37
By reviewers
By visitors reading reviews
Company SizeCount
Small Business308
Midsize Enterprise108
Large Enterprise895
By visitors reading reviews

Top industries

By visitors reading reviews
Manufacturing Company
16%
Computer Software Company
11%
Financial Services Firm
10%
Energy/Utilities Company
6%
University
5%
Retailer
4%
Educational Organization
4%
Outsourcing Company
4%
Healthcare Company
4%
Insurance Company
3%
Pharma/Biotech Company
3%
Media Company
3%
Government
3%
Real Estate/Law Firm
2%
Comms Service Provider
2%
Construction Company
2%
Wholesaler/Distributor
2%
Consumer Goods Company
2%
Performing Arts
2%
Non Profit
2%
Legal Firm
2%
Hospitality Company
1%
Transportation Company
1%
Non Tech Company
1%
Marketing Services Firm
1%
Recreational Facilities/Services Company
1%
Logistics Company
1%
Mining And Metals Company
1%

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Celonis customers

Anheuser-Busch InBev, AXA, Bayer, Cisco, Deloitte, Deutsche Telekom, Hitachi, Kellogg's, Lufthansa, and Whirlpool

Related questions

  • 76
Does Celonis support BPMN in Conformance Analysis?
  • 46
Is Celonis far superior to UiPath Process Mining or is the gap closing?
  • 15
What are alternatives to Celonis for process mining and BPM?
  • 13
How is Celonis compared with UiPath Process Mining?
  • 117
Which is better - Signavio Process Manager or Celonis?
  • 38
Would you recommend Celonis or UiPath Process Mining (as a Process Mining tool) for Oracle E-Business Suite?
  • 17
How would you compare Celonis vs Automation Anywhere?
  • 102
What is the difference between Online Analytical Processing (OLAP) and Data Mining?
  • 46
Is Celonis far superior to UiPath Process Mining or is the gap closing?
  • 8
When evaluating Process Mining, what aspect do you think is the most important to look for?

Product Categories

Product Categories
Process Mining
AI Data Analysis

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Celonis Reviews Summary
Author infoRatingReview Summary
Management Data Engineer & Governance Senior Analyst at a tech vendor with 10,001+ employees4.0I have 4.5 years of experience using Celonis for process mining, especially in business processes like Order-to-Cash and Purchase-to-Pay. Its strong features outweigh some limitations, and overall, I find it stable, valuable, and worth the investment.
Senior Business Intelligence Analyst at a manufacturing company with 10,001+ employees4.5I've used Celonis for over four years, building impactful use cases in AP and AR. While powerful and customizable, it has technical complexities and support delays. ROI comes with time, and knowing your processes is key to success.
Senior Development Manager at Lutech4.0I benefit from Celonis by improving cost optimization and customer satisfaction through streamlining processes. The tool combines business and technical capabilities but needs more generative AI integration. My primary return on investment comes from cost savings.
Associate Manager at Adani Enterprises Ltd4.0I found Celonis easy to use with advanced AI capabilities that streamline process modeling. However, it's incompatible with India's cybersecurity policies, posing a major challenge. Its pricing is similar to SAP Signavio but offers superior capabilities.
Senior Application Developer at Fujitsu3.5I use Celonis primarily for process analysis, which helps visualize and optimize processes while identifying automation opportunities. The tool is valuable for its process visualization and built-in apps, though improvements in version control and deployment would enhance its development capabilities.
Process Mining Consultant at a tech vendor with 10,001+ employees4.0I've used Celonis for over three years to optimize client processes, automate workflows, and reduce cycle times, though clearer documentation would help; overall, the tool is effective, stable, and delivers measurable improvements across various use cases.
Head of Commercial Excellence at Sartorius AG4.0I use Celonis for order processing, leveraging its process visualization for performance insights and improvements. While it offers a positive ROI by enhancing customer satisfaction and reducing costs, it requires niche expertise and could benefit from better pricing.
Senior Enterprise Architect at a real estate/law firm with 10,001+ employees4.0I rated Celonis 8 out of 10 due to its pricing and visualization limitations. I recommend ensuring your use case fits the tool by breaking down complex processes for better end-to-end execution and understanding.