Celonis Reviews

We have done ITSM. And for Citibank, we have done some process mining. I have done it for Citibank. And for accounts payable, we have done it for one of our clients. For resolution time and DSOs, on-time deliveries, all this is what we have done.

I find Action Engine for notifying the user, and also Studio Spark, and knowledge models; all these features are useful. 

Action flows are still very useful, like for notifying the user, notifications, alerting them, updating the tables, and notifying the approvals side for ITSM so that the on-time delivery would be increased or the resolution time would decrease.

I want to see improvements in terms of machine learning. In the future, there are a lot of things to do with machine learning, so I want to do that with Celonis.

Another area of improvement is implementation. So, in future releases, I would like to see a more streamlined implementation process would be appreciated, making it less time-consuming and more efficient.

Also, there is room for improvement in technical support. 

I've been using Celonis for three and a half years now. So, we use EMS.

It is a stable solution. 

It is a scalable solution. There are ten people in our team using this solution. We are looking to expand the usage of the solution. 

Customer service and support depend on the partnership we have with them, but they respond to us quickly within a day or two. We have good support, which is compared to other tools like UiPath, and Celonis has good support. We receive good support. 

Positive

I was trying out Tableau before. I worked with it for three to four months. But Celonis is the first tool I worked with separately.

I also tested UiPath. But Celonis is better from a development perspective. Celonis is very compatible with the developer side because of the transformations that UiPath is doing; we have to download and do the necessary transformations in Visual Studio, and then we should upload it and test it in a test environment. I have seen that it's not that compatible compared to Celonis. 

In Celonis, we have a custom building of KPIs and all, but in UiPath, we have only some metrics and aggregated functions we can use. We cannot customize the metrics like we can in Celonis. 

Also, in Celonis, it's obvious how we can design our dashboard however we like, but in UiPath, we cannot do that. We can only adjust the VPN lens,  which is not as good as what I feel. When it comes to extraction, it supports only a few things. They have only a few templates I have, where the service provides a hundred plus ads, which you cannot directly inject your data. 

But in Celonis, you have the option to do that. When it comes to data science, you need a separate license for UiPath, which is another added cost. So, UiPath is, of course, is different from Celonis in various aspects.

For Celonis, the initial setup depends on what type of connection it is. Suppose it's RTSM or something like that, we can have direct connectivity, or we can go with the extractor-based. 

But when it comes to SAP or DNS integration and all, the installation of RSC modules, all these come in. So, it is a bit time-consuming if it's not a direct connection.

For me, it took three weeks for the connectivity with on-premise SAP. And for ITSM, it took eight days or something. And it also depends on the client's networking and the support we get from them, it all depends on that.

For the implementation strategy, I usually get the tables I go to the table side, look at the unique keys and the relations between the tables, and then I construct the case table. 

And then I go with the activities, what would the activities be, reporting, how can we do any transformation? Sometimes, when I was working with the Oracle database, there was a non-unique field term which is not a visible one. Then we converted it to the human-readable monthly date format on the transformation side. 

And there's a US daylight saving logic that we worked on to make it more compatible and meaningful. When it comes to the dashboard side and scheduling, it helped with daylight saving. 

And then all these installation transformation sites. I go with the data model building, trigger tables, and any simple interaction engine, we work on the table side, activity table, and case table mapping, which is managed to the end. 

After all this, I load the data model, then I build the dashboard with the basic process explorer, then I go to the transformations, and they have a meeting with the client. This is how it's going on. Then, we build the KPIs depending on the use case they're looking for. 

And also all these things, automation, action flows, action agent performance, root cause analysis, and the violations affecting the process. And then testing, we do a comparison with the source table and what we are getting before it's going to the client.

I needed three or four people for one process.

The price is reasonable. It cost around $10,000. But when you're making an investment and considering the data aspect and facing transformations, you gain valuable insights visually. In comparison, I find Celonis to be less expensive than UiPath.

I just want to learn more tools for process mining so that I can have an idea of which tool works and I can understand the limitations of this tool. If you learn too many tools. So, I just want to get a grip on process mining tools. 

Celonis is a good tool. From my experience, it offers substantial value.

I would rate the solution a nine out of ten. 

The main use cases for Celonis are twofold. Firstly, it involves the end-to-end implementation of Celonis for various business processes so that clients can monitor their business processes. Secondly, there's a secondary use case related to internal audits. Here, we analyze one to two years of data to identify process inefficiencies and other pain points.

In one of our client’s normal implementation projects, we identified different pain points using Celonis. Celonis identified a lot of rework, and we implemented some additional improvements, like RPA. This way, the rework can be minimized, reducing human involvement. This improvement was possible because of Celonis.

The product helps clients visualize potential savings by minimizing human errors and reducing manual work. These aspects can be effectively identified and implemented using Celonis. It is the goal for all the Celonis projects.

The purchase and ticketing management processes could be improved. The solution must be more user-friendly. Another room for improvement is the interface. A few different coding languages, such as Python, SQL, and YAML, are being used right now. To use the product completely, we have to know all these languages. It is a little difficult for beginners to learn so many new things together. If there are one or two languages or drag-and-drop features, it will be easier for new users.

Celonis provides many updates every month or every quarter. It is difficult for the implementation partners to stay updated with the features they are providing. The product is already adding many new features every quarter.

I have been using the solution for almost four years now. I currently use the latest version.

I rate the tool’s stability a nine out of ten.

I rate the tool’s scalability an eight out of ten because it is already a market leader. I have worked with different clients from different regions of the world. Almost all the clients prefer Celonis for process mining. Many clients are also moving from traditional reporting tools like Power BI or Tableau to Celonis.

I rate the ease of setup a seven out of ten. It is moderately easy. The solution is deployed on the cloud.

A standard deployment process takes around six to eight weeks. Initially, we set up the connection with the client's source system and Celonis. Then, we extract the data, transform it, and create the dashboard and reports as required. Finally, we analyze the visualization to identify the pain points.

I rate the product’s pricing a nine out of ten. The solution is quite expensive. It has some customized plans for different partners. Sometimes Celonis sells the licenses directly to the client, and we only implement it. So the licensing cost depends on the requirement, but it is costly.

I mostly work on cross-industry projects with multiple vendors from different industries and domains. The projects mainly revolve around processes like purchase-to-pay, order-to-cash, accounts payable, accounts receivable, ticketing, and integration management. There are a few KPIs that we track, and it depends on the process. For example, in the purchase-to-pay process, we have KPIs like reworks, automation, and segregation of duties. Based on these KPIs, we try to implement improvements and optimize the process flow wherever we see room for improvement.

I will recommend the solution to others because it will open up completely new potentials in their existing business process. They can know how their existing business processes can be optimized and improved. We can discover so many new things using Celonis, which is impossible with any other traditional reporting tool in the industry. The tool has many different capabilities, like automation. It is a complete tool. The solution has a few issues.

Overall, I rate the solution a nine out of ten.

Celonis includes some machine learning and predictive functionalities, and it helps us with real-time data processing. We use Celonis as a consultancy firm for different clients, customers, and projects, and the requirement for real-time processing varies depending on the case.

Celonis provides flexibility, which is beneficial due to our diverse use cases across different customers and projects. Although I cannot quantify the benefits due to confidentiality, it is cost-effective and time-saving.

Celonis is intuitive, powerful, and user-friendly. Machine learning and predictive functionalities are key features. The tool's ability to handle real-time data processing is also valuable.

The data modeling features could be more intuitive.

We have not faced any downtimes or technical issues with Celonis. It is reliable.

I contacted Celonis for partnership purposes, not for direct customer service support regarding the tool's operations.

Positive

We use a variety of tools for process mining, including ProM, which is more powerful and academic but less user-friendly.

I cannot quantify the benefit because the actual numbers are proprietary to the customer company.

Celonis is significantly more expensive than other tools, such as ProM, which is open-source and free.

We have used ProM for process mining, which is open-source.

I recommend Celonis. That said, it's not suitable for small or medium enterprises due to its high cost. It is best suited for large enterprises.

I'd rate the solution nine out of ten.

Our main use cases for Celonis cover finance use cases and analyzing comparable performance.

Celonis provides business process analysis and technical consulting for deployment.

The process mapping is most valuable to us. It shows the sections of the different timestamps and the statistical information on the timestamps' waiting time. So that feature helps us give feedback to businesses and identify the final root cause.

They could provide artificial intelligence where, based on data they collect from reference cases, they could give us suggestions. For example, we see a long delay between steps, and based on the context, they could provide more suggestions on where the problem could be, and that would provide a very different value proposition for the solution. Likewise, if you can't define something as account receivable or account payable, Celonis could ask a lot of questions to fix the context to provide the right recommendation. It would be relatively easy.

It has been three years since we started using Celonis, and we are using the SaaS version.

I rate the solution's stability an eight out of ten because we have not seen performance issues so far.

I rate the solution's scalability a ten out of ten, it is very scalable. We have 200 end users using Celonis globally. Developers have multiple use cases.

Their consultants are quite knowledgeable.

Positive

We have used UiPath, they also have a process analysis tool. We did a POC and saw that it's lighter and easier to adapt, but the functionality was limited. That's why we don't use it anymore.

As a German software, Celonis' initial setup is difficult, so I rate the initial setup a five out of ten. Celonis has a learning curve. It's not very easy-to-handle software. It takes one month to negotiate and deploy the solution.

When deploying the solution, not counting the data of the consulting engagement, we have the environment discussion and the setup of the AWS environment their consultants put into the system. Then we do the rough testing, run some simple cases through the system, verify, and then go ahead. After that, we announce we can provide services to external customers. Overall, those are the general steps standard for any IT application. One or two people are enough for deployment. The solution is not a big one.

I rate Celonis' pricing a ten out of ten because it is expensive.

Celonis is now becoming the corporate standard solution. That's why we have been talking to the team at the global COE to get support for any future requirements. There's no extended collaboration with external companies anymore.

Celonis has identified the product's limitation, which is that it tells me where the problem is, but it cannot fix the problem. The tool only gives the proposal to fix it. Celonis is aware of the problem and provides transparency, and they are looking for solutions and options for businesses, but that is not in its scope. For example, when you go to a hospital and use an X-ray machine to understand what's happening, you won't expect the machine to fix your problem. You still have to get a doctor to do the operation and fix the problem. Celonis uses some of its features to solve problems, but not so successfully in all areas. Businesses are dynamic, and we are aware of our problems, and more transparency is great, but fixing that problem is much more valuable to us.

We are not considering increasing the usage at this stage because the business has just completed the first wave of deployment. Also, the license is not cheap.

Two things to keep in mind before choosing Celonis: do not think the solution can be easily adopted just because it is valuable for others. The system relies highly on the availability of data. Your company or business environment should provide the data that can fit the solution, especially since the timestamps available show the value. The second thing is that though process mining is valuable, double-check with businesses as to what they do to follow the transparency to convert the investment into business value. I rate Celonis an eight out of ten.

I use the solution for process mining. We create dashboards for auditing activities. In the insurance industry, the throughput time is essential. We ensure we deliver insurance within seven or fourteen days, depending on whether it is for personal or commercial purposes. We also use it for standardizing the processes within the organization. We try to reduce the variance within the processes by discovering the variants and standardizing and improving the processes.

Cause analyzer is a very good feature. It helps find coherence between the lagging and leading parameters. It is one of the most valuable features of the solution. The product has a very robust system.

Since the solution has a lot of features, it should improve on training. The features are sometimes overwhelming. The product must focus on training for low-code and no-code people.

I have been using the solution for two years.

The product is pretty much stable. We haven't found any technical glitches or downtime. It is a reliable product.

The tool provides very limited data. They have their own cloud system, and they provide 40 to 50 gigabytes of data. It is easy to scale the tool, but it is costly too. If we need additional 20 gigabytes, we would have to pay $30,000 to $40,000. It is the main restriction to scale the solution.

Celonis provides us with a Customer Value Architect who provides us with resources, use cases, and insights into implementations. Celonis’ customer service is pretty nice.

Positive

We use the tool as a SaaS solution. We have everything on a website. Celonis provided us with the website license and the credentials. I rate the ease of setup a ten out of ten. We did not face any difficulties with Celonis.

Our Celonis team comprises a business analyst, a developer, and a manager. To maintain the solution, we clean the databases. If we do not need a particular data, we remove it. There is no hard-core maintenance necessary.

Celonis has the highest pricing in the process mining domain. I rate the pricing a ten out of ten.

Celonis has an admin center within its website. We can use it to add and remove people. It is a cloud solution. We use AWS for most of our application deployment, scalability, and production. The product is robust, reliable, and scalable. The only downside is its pricing. Overall, I rate the tool an eight out of ten.

We optimize banking processes with Celonis. 

Celonis, especially for high-risk finance-related processes, helped us make precise decisions and uncover hidden values within our architecture. It was one of the most significant values our business identified. Additionally, it helped us during the migration process. 

As an evaluator, I found the user interface easy to use. However, for business-oriented individuals who may not be as familiar with such tools, their focus was more on how it facilitated the review and analysis of processes rather than the user interface itself. From my perspective, I found the UI for process monitoring, process intelligence, and other functionalities to be good.

The UI could be improved.

I have been working with the product for more than 2 years. 

A couple of times, I encountered hindrances, possibly due to network issues or other factors. However, overall, the tool remained stable and usable.

The primary focus was automating some of the banking sector's processes. Finding multiple processes that could be merged or streamlined to create smoother processes helped us decide to move forward with the technology. My decision was primarily based on targeting processes for optimization.

Implementing Celonis within our organization was one of the most straightforward processes. Even when we began introducing it to our customers, I recall it being a straightforward experience. Connecting it to our existing processes and initiating the necessary approaches was relatively simple. Business-oriented individuals were particularly eager to see the identified value and realize the benefits of using Celonis.

I rate the overall solution a seven out of ten. We previously had a similar product called UiPath, which could handle most of the processes we aimed to optimize. However, Celonis provided additional features that UiPath lacked. Additionally, other features are available, such as those utilizing artificial intelligence for various operations and system integration and management.

We use the tool for supply chain transformation. The tool has helped us find the bottlenecks in the supply chain like where the delay occurred in delivery, payment, etc. We had to extract two years' of data from the SAP system and an internal tool. We fed the data into Celonis and it created a process map for us with hundreds of variations. It has helped us see where exactly the bottleneck was. The tool has also helped us generate a lot of reviews and KPIs. It has helped us to find the problem and the remedy through process optimization.

They are killing the customers with high licensing prices. The tool’s pricing could be cheaper. Small enterprises wouldn’t be able to afford the tool.

I have been using the solution for two years. I use the tool’s latest version.

Celonis is stable. You need to have an Extractor server on the same cloud account. There have been minor issues where the Extractor server had gone down or was not able to connect. I would call them roadblocks.

The tool is scalable. Our company has 30 users for the solution. You can grant access to supply chain transformation group users. Once you have got what you wanted, you can remove users. You can also onboard new users when there is a new project or program. The number of users is always under your control. The number of users is also based on licensing costs. If you need more users, then you will have to pay for a license for them.

The tool’s tech support has been good so far.

The solution’s setup is of medium complexity. It is a SaaS-based product. The solution’s deployment took around six to eight months to complete. The setting up of the deployment environment took about three months.

The tool’s deployment was done by Celonis’ partner. They handled all aspects of it including the governance, operating model, etc.

 The solution’s pricing is based on APC. It charges you based on the amount of GV that you use.

I would rate Celonis an eight-point five out of ten for process mining. I would recommend this solution to anyone looking for process mining. The solution helps you monitor your business’ performance so that you can know the things happening with your business. It will help you to know why things are not moving, items are getting stuck, payments are not on time, etc.

We're using this solution for process mapping, analysis, and data mining. Right now, we're mapping customer journeys in retail space and product onboarding journeys.

We are focused on the merchandising space. For example, in merchandising, there will be a lot of processes. There's product onboarding and pricing promotions, etc. We map the journey and then try to understand what are the hiccups in the current processes and then identify them and then automate those strategies.

Celonis gives us our consulting licenses separately. We use those licenses for a quick study for the customer place and then recommend it. If the customer is willing to go ahead and implement Celonis, then we'll go for the corporate license model.

I'm a consultant and we primarily work with retailers.

The cost could be improved.

I've been using Celonis for about two years.

The stability is good.

The scalability is good as long as you have the cloud space.

Technical support is really good. For me, the sales support matters more. When I'm in a sales cycle, the Celonis sales teams are very helpful. They reach out to me from day zero.

Installation is straightforward.

The cost would be a concern for a certain category of customers. Flexible cost models would help smaller players be able to adapt Celonis into their business operations.

I would rate this solution 9 out of 10.

It's definitely a wonderful tool for clients to understand their operations in real time. Rather than reacting to a problem, you practically know the problems and then fix those problems.