Celonis Reviews

I use it to understand the process to see whether we have the bottlenecks. To map the quotas. And to see if that way, which is the information flowing immediately. Hoping how bad this thing is in the process. 

We're currently visualizing data in the tools. We're setting up a proxy to pay some NetSuite and PTP. We're also analyzing data and visualizing QPI. So, we've been reviewing work, gathering data, putting everything together, and visualizing it in Celonis. It's been helpful in that way.

We're not even using Celonis to its maximum capability. There's still much to discover about how this tool is developing.

One of the best aspects is the ability to match documents for intercompany transactions. We use this a lot, and it's very helpful.

Because we need to understand what's happening within the company when we have internal transactions and charges between business units, this used to be done manually. Now, with Celonis, we can match them automatically and in real time. That's been helpful.

It could be less expensive.

I have been using this solution for a year. I work with the latest version. 

I would rate the stability a ten out of ten. It's very good. It offers good data consistently. It's somehow standardizing the way how the information is provided, and all those dashboards are very useful. So, it's a very good tool. We like it here.

I would rate the scalability a ten out of ten. It is very easy to scale. It works globally. I can analyze data globally. I can go see the process end-to-end for various streams. It's a very good tool.

We have high-profile managers and directors using Celonis for the outcome. They are not working with Celonis per se, but they are using the outcomes and the results of the website.

There are around 50 end users using this solution in my company. 

It's used every single day. The data is uploaded daily automatically from SAP. So, all the data is gathered, and the functionality gives value.

We plan to increase the further usage. We want to extend it to another team, but it's about budget and cost. So, we will see how we will do that.

We have an internal team. The team who works with the product, addressed the technical support. The result was satisfactory.

Positive

I did not have direct experience with the deployment process. But from what I saw, it was not so hard. What was pretty pretty straightforward. It's working very, very well with SAP.

I would rate the initial setup an eight out of ten, with ten being easy. I believe it took a couple of months to deploy. 

The deployment process was handled in-house. We have a team that takes care of the maintenance and updates. There were five to ten people involved. 

They work in continuous improvement as Celonis implementation, execution, or whatever.  

We have seen an ROI. We are spending less time gathering and analyzing the data, actually, not just analyzing or putting together any contracting dashboards and tables whatsoever. So, calculating the KPI. It's very useful in this research.

I would rate this return on investment seventy percent, where one is zero percent, and ten is a hundred percent return on investment.

It's pretty expensive. I would rate the pricing an eight out of ten, with ten being expensive. 

It works very well if you have money. It is working very well on a single version of Celonis, meaning if you have one ERP globally, all are already implemented. If you have many, it's a bit more difficult. But if you have only one ERP across all these teammates in the group,  this is a nice tool to use.

Overall, I would rate the solution a nine out of ten because it is expensive. 

Celonis includes some machine learning and predictive functionalities, and it helps us with real-time data processing. We use Celonis as a consultancy firm for different clients, customers, and projects, and the requirement for real-time processing varies depending on the case.

Celonis provides flexibility, which is beneficial due to our diverse use cases across different customers and projects. Although I cannot quantify the benefits due to confidentiality, it is cost-effective and time-saving.

Celonis is intuitive, powerful, and user-friendly. Machine learning and predictive functionalities are key features. The tool's ability to handle real-time data processing is also valuable.

The data modeling features could be more intuitive.

We have not faced any downtimes or technical issues with Celonis. It is reliable.

I contacted Celonis for partnership purposes, not for direct customer service support regarding the tool's operations.

Positive

We use a variety of tools for process mining, including ProM, which is more powerful and academic but less user-friendly.

I cannot quantify the benefit because the actual numbers are proprietary to the customer company.

Celonis is significantly more expensive than other tools, such as ProM, which is open-source and free.

We have used ProM for process mining, which is open-source.

I recommend Celonis. That said, it's not suitable for small or medium enterprises due to its high cost. It is best suited for large enterprises.

I'd rate the solution nine out of ten.

We are using it for core business processes such as order-to-cash, accounts receivable, and accounts payable. We also use it for our mobile application and up-to-sales services.

We are actually using Celonis to understand our processes, bottlenecks, and problems, and especially to identify automation opportunities. We like process mining.

The most helpful features are understanding our processes, bottlenecks, and automation opportunities. We like the process mining capabilities.

We don't need any new features to be added. Celonis is like a Ferrari compared to others. However, the only problem is the price; it is a little bit expensive when we compare it to others.

We have been using Celonis for about four years.

We don't have any technical issues. Stability is not a concern.

The support is perfect. We are getting free consultancy from Celonis itself, and they are providing us with a value engineer. We also have a great e-learning platform available.

Positive

It's up to the company. If you follow Celonis's advice and use their ready-to-use application dashboards, implementation is straightforward.

The price is a little bit expensive when compared to others. That said, it offers features that other competitors don't have.

We researched other tools like open source tools and process mining tools from IBM and SAP.

Celonis provides a lot of unique features and has a very supportive technical support team.

I'd rate the solution nine out of ten.

We use the solution for procure to pay, order to cash, and warehouse management. Essentially, we utilized OCPM model, which facilitated the connection of three distinct processes. By linking these processes, we were able to identify inefficiencies across the entire workflow, spanning from warehousing to account payable and order to cash. The process of connecting these three processes took approximately three months. Subsequently, we achieved a value realization of around 15 million dollars in monetary terms.

Celonis has robust process mining capabilities, conducted thousands of successful implementations across various clients. Currently, Celonis offers not only process mining but also process modeling within its suite of tools. Their approach has evolved from case-centric process mining to OCPM, which represents a different paradigm in the field. This shift to OCPM has been successful for Celonis, allowing for more effective analysis and optimization of processes.

The solution is stable.

Celonis is known for its stability and scalability. It seamlessly integrates with various tools, including RPA tools, and offers a user-friendly interface, making it easier to use compared to some other products. However, the claim that SAP products have less ability to integrate heterogeneous systems compared to SolarWinds is inaccurate. Both Celonis and SolarWinds have the capability to integrate with a variety of systems, including SAP, Oracle, JD Edwards, and Salesforce. Additionally, both companies provide technical documentation to guide users through the integration process.

30 people are engaged with the solution.

We primarily reached out to Celonis when encountering issues or when we needed to activate specific features that we were entitled to but were not enabled by default. In these cases, we contacted Celonis technical or customer support for assistance.

Celonis is simple to use, but OCPM requires a deeper understanding from the business. It can be a bit complicated to use. Overall, the platform is very intuitive. It has aided us in coding and building views in one and a half to two months, making it very user-friendly for us.

Celonis is expensive but it depends on the deals. If Celonis's market strategy is more aligned with providing a lot of discounts, then it's a very complicated pricing strategy. Typically, partners are entitled to some credit points.

The mining capability of Celonis is very mature compared to other products.

Celonis is certified with numerous major compliance verifications. As a tool, it boasts close to 40 certifications, including GDPR, ISO, and COSO. Additionally, it is SOC 2 compliant.

First of all, Celonis is a good tool for process mining. Companies planning to implement Celonis or purchase a license, they need to first determine their strategy for utilizing it. Simply using Celonis as a platform may not yield significant results. To maximize value, they should consider leveraging Celonis' Value Accelerators. If they aim to identify and address inefficiencies, it's essential to quantify them. Celonis can assist in quantifying various inefficiencies and automating processes to mitigate them, resulting in tangible savings. For instance, in a procure-to-pay process, increasing realized cash discounts from five percent to ten percent can lead to substantial savings. Similarly, parameters like accounts receivable turnover can be measured, offering a promising return on investment or license purchase.

Celonis utilizes PIG with AI capabilities to develop Copilot, a tool aimed at providing insightful analysis by interpreting user commands such as querying specific KPIs. This system is efficient in generating alarms on the backend and producing matrices based on user inputs.

Overall, I rate the solution a nine out of ten.

My primary use cases are in the finance area. We use it in invoice processing, P2P (Procure-to-Pay) processes, etc. 

The idea is to track the entire process, from onboarding a vendor, issuing a purchase requisition (PR), getting a quotation, and creating a purchase order (PO). 

Celonis helps identify deviations, delays, reworks, and quality issues within that process. It reveals things like which vendor types or invoice categories tend to have the most issues. These are the insights we can get from the data.

Celonis has helped me to identify and prioritize process improvement areas. Because we understand the end-to-end lead time, including waiting times and areas where rework happens, we can see the performance bottlenecks. 

Celonis also shows us the typical critical path, how often it's followed, and how frequently there are deviations. With all this information, we can easily prioritize improvement projects. 

We target areas needing the most improvement for significant impact. Celonis has its own instances to support this.

Celonis is vital wherever we need process improvement, lead time reduction, improved quality, or reduced rework. It works across various domains. Within finance and accounts, we have many ready-made APIs, which makes deploying Celonis easy. From there, it's simple to identify the right use cases. Overall, Celonis is particularly powerful within finance.

I haven't personally used the AI features for process improvement, but at a larger scale, we could use classification techniques. This means creating predefined queries using ML [Machine Learning]. Based on the data, these queries would perform the functions we designed. 

For example, if we want Celonis to classify invoices paid with or without POs, or analyze the volume of version payments, the AI models can do this when normal queries might not.

The dashboards are helpful. They allow you to customize performance views and filter by specific criteria. Additionally, the AI interventions, like machine learning algorithms, that can be customized are very valuable features.

It also offers real-time process visualization. It's been useful for creating management dashboards. We can develop performance summaries for areas like the O2C [Order-to-Cash] or P2P [Procure-to-Pay] processes. These highlight problems and identify specific vendors or customers needing attention. Having these performance measures on hand greatly assists decision-making during process-related discussions.

One area for improvement is that, while Celonis has existing APIs for some domains like accounts, it lacks ready-made ones for others, like financial services. This means we need to customize our data channels so the data can be used by Celonis. 

There's a lot of pre-work needed to cleanse and harmonize data attributes before it's usable with Celonis. That's the main issue I see with the tool.

Let's use an example of a financial process, such as loan origination. An application comes in and is scanned. Someone then reviews it, capturing the details. 

After review, it enters the organization system, potentially with bypass steps. There are different stages: validating the application, capturing data, validating documents, and deciding whether to accept the loan. We need to precisely define these stages.

In many organizations, this data might not readily exist. We can't just use Celonis with existing data; it needs harmonization first. 

This means we might not be able to leverage existing data in Celonis, starting from scratch instead. If an organization has ten years of data, we need to cleanse it at the data point level and metadata level. 

This involves merging, simplifying, removing, and relabeling attributes. It's a lot of work. Celonis works well when this pre-work is done. Right now, good facilitating tools are missing, even from Microsoft. We need to harmonize those timestamps manually before connecting the data to Celonis, which provides the analysis output we need.

I hope Celonis simplifies this process in future releases.

I have done a certification in this product. So, I used it for six to eight months. 

It is a highly stable product. I would rate the solution a nine out of ten. 

It's highly scalable. Since it has premade APIs for finance, we can scale from or across organizations. It can handle multiple ERPs, navigation variations, and such. So, I see no issues with scaling.

I would rate the scalability an eight out of ten. 

The customer service and support has been fine. 

Positive

For standard procedures, it's easily deployable. However, we do need technical support from Celonis experts for the deployment process. 

After that, we need people who'll design the specific use cases to be implemented in Celonis, and then the team who'll use it for process improvement. 

So, there are various stakeholders involved. Overall, while deployment is possible, it does require some support from Celonis.

For the initial data cleansing part, I'd rate my experience with Celonis itself a three out of ten, with ten being easy because we have to pre-setup. We need to cleanse the existing data, and that's a challenge.

However, for the initial setup of Celonis Search, I would rate my experience a seven out of ten, with ten being easy.  

There is some support required for the deployment of Celonis.

It's a very good tool with lots of customization options for dashboards and queries.  

Overall, I would rate the solution an eight out of ten. 

I use the solution for process mining. We create dashboards for auditing activities. In the insurance industry, the throughput time is essential. We ensure we deliver insurance within seven or fourteen days, depending on whether it is for personal or commercial purposes. We also use it for standardizing the processes within the organization. We try to reduce the variance within the processes by discovering the variants and standardizing and improving the processes.

Cause analyzer is a very good feature. It helps find coherence between the lagging and leading parameters. It is one of the most valuable features of the solution. The product has a very robust system.

Since the solution has a lot of features, it should improve on training. The features are sometimes overwhelming. The product must focus on training for low-code and no-code people.

I have been using the solution for two years.

The product is pretty much stable. We haven't found any technical glitches or downtime. It is a reliable product.

The tool provides very limited data. They have their own cloud system, and they provide 40 to 50 gigabytes of data. It is easy to scale the tool, but it is costly too. If we need additional 20 gigabytes, we would have to pay $30,000 to $40,000. It is the main restriction to scale the solution.

Celonis provides us with a Customer Value Architect who provides us with resources, use cases, and insights into implementations. Celonis’ customer service is pretty nice.

Positive

We use the tool as a SaaS solution. We have everything on a website. Celonis provided us with the website license and the credentials. I rate the ease of setup a ten out of ten. We did not face any difficulties with Celonis.

Our Celonis team comprises a business analyst, a developer, and a manager. To maintain the solution, we clean the databases. If we do not need a particular data, we remove it. There is no hard-core maintenance necessary.

Celonis has the highest pricing in the process mining domain. I rate the pricing a ten out of ten.

Celonis has an admin center within its website. We can use it to add and remove people. It is a cloud solution. We use AWS for most of our application deployment, scalability, and production. The product is robust, reliable, and scalable. The only downside is its pricing. Overall, I rate the tool an eight out of ten.

I use Celonis primarily for identifying high potential use cases where customers will benefit post automation. It provides insights into which areas to target by identifying pain points and high error percentages.

Celonis helps our organization by supporting digital transformation initiatives. Our knowledge of the product is enough to utilize it effectively even though we are not direct end users.

The most valuable features of Celonis are its graphical interpretation and pre-built connectors with industry platforms like SAP or Oracle. These pre-built connectors make it very easy as they are readily available.

Celonis could improve by expanding its use beyond finance areas into infrastructure domains, such as networks and server utilization. Also incorporating generative AI features would be beneficial.

I have been using Celonis for the last three years.

Celonis is very stable. I would rate it ten out of ten for stability.

Celonis is definitely scalable. It can be expanded to cover more areas like document scanning, images, and PDF scans.

The technical support team of Celonis is very responsive and helpful. I would rate them ten out of ten.

Positive

We do not restrict to one vendor but present multiple options to our customers, including UiPath, Blue Prism, and Automation Anywhere. We recommend Celonis based on its market leadership, pricing benefits, and cloud availability.

There is a definite financial benefit from using Celonis, with cost reductions ranging between 50% to 80%.

The pricing of Celonis is very competitive. I would rate it nine out of ten based on customer feedback.

We recommend Celonis, UiPath, Blue Prism, and Automation Anywhere to our customers and leave the final decision to them based on their research and needs.

Overall, I would highly recommend Celonis to other organizations because it has been the top leader in this area. The sales and support teams are very helpful, making it an advantageous choice compared to competitors.

I'd rate the solution nine out of ten.

We optimize banking processes with Celonis. 

Celonis, especially for high-risk finance-related processes, helped us make precise decisions and uncover hidden values within our architecture. It was one of the most significant values our business identified. Additionally, it helped us during the migration process. 

As an evaluator, I found the user interface easy to use. However, for business-oriented individuals who may not be as familiar with such tools, their focus was more on how it facilitated the review and analysis of processes rather than the user interface itself. From my perspective, I found the UI for process monitoring, process intelligence, and other functionalities to be good.

The UI could be improved.

I have been working with the product for more than 2 years. 

A couple of times, I encountered hindrances, possibly due to network issues or other factors. However, overall, the tool remained stable and usable.

The primary focus was automating some of the banking sector's processes. Finding multiple processes that could be merged or streamlined to create smoother processes helped us decide to move forward with the technology. My decision was primarily based on targeting processes for optimization.

Implementing Celonis within our organization was one of the most straightforward processes. Even when we began introducing it to our customers, I recall it being a straightforward experience. Connecting it to our existing processes and initiating the necessary approaches was relatively simple. Business-oriented individuals were particularly eager to see the identified value and realize the benefits of using Celonis.

I rate the overall solution a seven out of ten. We previously had a similar product called UiPath, which could handle most of the processes we aimed to optimize. However, Celonis provided additional features that UiPath lacked. Additionally, other features are available, such as those utilizing artificial intelligence for various operations and system integration and management.