Celonis Reviews

One main use case is to see change in price, why the change in price is happening? What are the plans associated with it? What can be done in the action engine? You have smart price detection. Based upon the smart price detection, it'll give you three options. Either you update the price in the master data, or you notify the procurement user accordingly.

We used to draw errors to be processed manually, and now you can actually get the digital information directly with the help of Celonis. That is a valuable feature that customers appreciate, as well as the throughput time, the time between two activities. Earlier, it was difficult for them to actually find out what was the time between two activities. But through Celonis, they can find that out.

A major room for improvement would be on the data connection trend, because we were trying to do a POC with a client that had multiple data systems, multiple ERPs. When we contact Celonis, we either get a very generic response or a very delayed response. Celonis will ask for some 86 different tables, as an example. They ask us to get the data for 86 different tables. When I'm doing a proof of concept, if I tell the client that I need 86 different tables, the client going to refuse and not even interact with me. There should be minimum tables, the eight or ten tables which you can use to do at least a minimum proof of concept.

I've been working with the solution for eight months.

The stability of the solution is good.

The scalability of the solution is good.

The technical support is very bad. Specifically, my answer is more biased towards the data point, the data connection. We hardly get any support for connecting the data.

The initial setup is complex. The proof of concept itself, connecting the data, finding out what tables are required, that itself is still unclear.

In the training also, they just talk about the SAP data tables. However, when we ask Celonis, they give us 86 different tables. They should be more specific as to phase wise. Phase one, you can start with these eight tables. Phase two, you can start with these eight tables. They should go step by step rather than asking for the entire universe of data.

There are multiple phases of implementation. One is the discovery phase and second is the enhance phase. We have been mostly involved in the discovery phase early. For that, I think 12 weeks would be a good estimate of timeframe. The major time goes in connecting the data only. Four to six weeks goes in just connecting the data.

My advice to anyone considering this solution is focus on the data part, focus on what the connectors are, which data tables are required, and get Celonis to give you exactly what is required page wise, rather than asking for 100 different tables. The clarity needs to be there.

I would rate the solution a seven out of ten.

Celonis works with Camunda to identify any issues or loopholes in the process. 

It is used for loans and online credit, and it was more theoretical, based on data, and not real in other circumstances.

In my opinion, it's quite an advanced tool.

The pricing policy is not affordable in Ukraine. For example, in Kazakhstan, we have some negotiations with Azerbaijan country. Telecom is one of the biggest telecom companies in Kazakhstan, but this was a little bit expensive for them.

Now, I think they decided to postpone it because of the price policy.

We could start several projects, and we already have clients that are interested, but the only concern was pricing.

You only need processes to return the money. You need process, you already have the process, but say you need to return $50,000 or $100,000 every month.

However, in the areas where we work, meeting such a high standard is quite challenging.

For example, online loans. It's most likely an interesting case. However, with others, such as finances, some efficient method to make it efficient and return on money is rather challenging. Make it more than efficient.

I have been working with Celonis for one year.

We began communicating with our manager in Celonis. We were provided with presentations on how it works and practical experience with some processes.

Celonis is a stable solution.

Celonis is a scalable solution.

We tried using telecom data, but it didn't work very well. One of the biggest is undoubtedly telecom, but necessarily the biggest. 

They have the largest data warehouses and the largest amounts of customer information, data, or metadata. 

It works even though it doesn't map. Work it is. If telecom is involved in a large country, any issues might likely be resolved via other businesses.

We have three developers who are working with Celonis. 

We had expectations of of growing, but, we decided to postpone these projects or end our relationship with Celonis if the pricing and model are no longer affordable. 

It really changed three or four months ago. And it's no longer a low price.

I have not contacted technical support. My colleagues have, but I don't have any feedback from them.

I work for an integration company. It is an IT firm in Ukraine, and we are now considering becoming a partner with MaintainX. And we've worked with Bizagi previously, before the conflict. 

We are going public with Bizagi, but our clients have postponed these actions for various reasons.

Now we are thinking about Nintex or Nintex K2, whether it's an on-premises, off-premises, or cloud solution.

I don't have much experience as a project manager with One Bank working with Camunda, but I'm not sure if Camunda is a suitable choice for us to partner in Ukraine or another country, because we're currently concentrating on countries other than Ukraine, such as Azerbaijan, Kazakhstan, Moldova, and Romania. 

We have projects in the Benelux countries. And clients frequently inquire about BPM solutions, and we have a process with Nintex.

K2, as you are aware, is comparable to Nintex, however, it is an on-premise solution.

I have experience in Camunda yes, as the head of the project management office. I'm not responsible directly, but mainly about choosing a solution or choosing the partnership.

Before I was focusing on development. A solution for the bank in Ukraine. 

We are a partner with UiPath. 

Now, we have focused on more ERP. Process management is on pause now. 

Now, we start to think about VPN solutions to add to our portfolio, for the clients.

I am familiar with UiPath Process Mining. I don't have a lot of experience with it, just in a few projects. However, I have received feedback from developers.

When compared to Celonis, it has very basic functions.

The initial setup is not an issue. I am the head of the PMO. I am not personally responsible for it or using its use, but from what I know from my colleagues it was not difficult. 

It already has connections, and it could be integrated with various databases, or from Excel to SAP and others; it works well with this.

We completed the deployment ourselves. We have developers, and for us, it is part of our daily work.

We already have a Celonis account that we can use to demonstrate to clients. We could use it in some circumstances, but because we are partners and have a partnership with Celonis, we could use it for free.

We looked into the possibility of using UiPath Process Mining, but from my point of view, or from our discussion, which was around a year ago, it's not adequate for companies like telecom or banks.

It is a matter of connectivity. And while we are completely satisfied with UiPath as an ERP solution, I remember that process mining was not as advanced or as good as we thought. 

For complex users, such as our client, it was most important how easy it is to understand the process, how the graphs are clear for them, how they can adjust it, and how many have your products, such as EMC. 

For example, suppose you intend to optimize a process. Celonis is far better in this instance.

I would recommend this solution to others who are interested in using it.

It's also quite simple to use, which is a great benefit. It's also a no-code or low-code option. Some other solutions chose to be no code or minimal code, but they were not.

The downside is, of course, the pricing. It is only affordable for large or public companies.

For usability and how it works, I would rate it a nine, but because of the pricing, I would rate Celonis an eight out of ten.

The dashboards are excellent. They really do a good job of giving the best patient data and they help us to discover insights. 

The solution is very easy to use and extremely intuitive. There is a period where you need to get used to the tool, however, you just need to play around with the tool itself. 

The UI is great.

The solution offers very good division management.

The initial setup is pretty straightforward.

In terms of providing some admin-related data, the product could be better. We have a number of users using Celonis and sometimes they're not really sure how much of the dashboard to pay attention to. There should be dashboards that are catered more to administrators. If there was a way to educate those users as well, that would be helpful.

The solution needs to implement more automation aspects into the product. Right now, it's lacking.

I've been using the solution for two or three years at this point. It's been a while.

The solution appears to be quite stable. We haven't had a lot of downtime within the last two years. We had some downtime once, however, it got resolved and it hasn't happened since. There aren't bugs and glitches. It's reliable.

The solution has been scalable for us. Over time, we have scaled it from one system to multiple systems and that process seemed to happen quite seamlessly. If a company needs to scale, it can do so with little trouble.

We have about 700 people on the solution currently. The amount of actual end-users is around 600. Then we have around 50 to 60 people who are analysts who create dashboards and another 20 to 30 people who are data scientists who provide the support.

We are satisfied with technical support and their level of service. In fact, we have a regular catch-up in terms of updates related to any new feature that comes up. They give us a demo for that. Whenever we face any issues, we mention it to them as well. The turnaround time is quite quick. We're quite happy with them.

We didn't have any previous experience with any other tool. We were looking for a process mining tool. We looked at the leaders in the Gartner study, and Celonis was one of them. We did that initial call with them and we decided to implement it.

The initial setup was actually good. It wasn't overly complex. 

The deployment didn't take much time. It's easy to install due to the fact that the data scientists can work with it on the data pack in order to find the best way to integrate the applications.  

It's not a very complicated thing. A company shouldn't run into any problems when they are implementing it.

We have 20 people who handle deployment and maintenance.

We are consistently using the latest version of the product. When there are updates to the software, we get the latest version all the time.

I'd definitely recommend this solution to others in-house, however, for new companies, I would suggest doing a test or POC to help the company understand what it would get out of the solution. 

I'd rate the solution nine out of ten. We've been pretty satisfied overall, however, it would be much better if there were more automation capabilities and more direction for admins.

In terms of our primary use case, for example, we use data mining for the procurement processes. Let's say the company purchased keyboards and mice from vendors for certain prices, for example, $10 for each mouse in 2017. But after 2019, we purchased the same mouse for a different amount. With the help of data mining, we can identify different costs. Celonis does background research into the data from the different solutions and puts it into the dashboard so we can see the differences between the pricing over the previous years. 

The interface is unique. But in the last few years, UiPath has also developed a data mining solution. 

Recently, they have incorporated AI into the new release which is available on the cloud portal that does the machine learning processes and modeling. And we can make the machine learning models in UiPath Studio. We can do a lot of work on data mining. They also offer a lot of other features. We currently recommend Celonis for data mining to our valued customers.

Right now in Pakistan, we need to educate our customers and clients on the importance of data mining. We are focusing on that subject and that area to educate our customers and to show them the importance of data mining to help improve their businesses.

We just adopted Celonis and have offered it to our customers for a couple of months. So I do not have vast experience. 

We have been working with Celonis for a couple of years. We recommend it to our customers for data mining purposes and we recommend UiPath for robotic process automation.

We recommend different deployments based on our customer's needs. Sometimes it's hybrid, cloud or on-prem depending on their needs. 

We attended a couple of seminars last month. We contacted their support team and they answered our main questions. We asked about the types of licenses we can purchase and which we can pitch to our customers. We get a very fast response from Celonis support. We are satisfied with their support. 

The initial setup was straightforward. 

The pricing is reasonable. 

I would rate it a ten out of ten. They have a very unique product because it gives the user a dashboard. End-users can easily evaluate the differences and get the required output. It fulfills the requirements of the end-user. 

In the next release, I would like for them to integrate more custom features to ease the process of having multiple solutions. I would like to be able to integrate it with other solutions. 

It is a process mining tool. You can use it to track and monitor any process in your business, such as Finance, HR, or Operations.

Its usage is relatively straightforward after the UI is set up. There's a lot of pre-built analysis that can be utilized, which saves a lot of time. Overall, it is a good product.

It should be more flexible. It is not particularly flexible in the way it works, and it is quite rigid. It has some very strong structures that you have to follow. It could certainly be made more user-friendly to understand and should have fewer requirements for manipulation of the data to create the visualizations. 

We should also get better support from Celonis, and they also need to make the licensing model slightly different.

I have been using this solution for a year or so.

It is very stable.

It is very scalable. Currently, we have five users in our company. We will certainly keep on using it, and we will increase its usage perhaps in March.

We should get better support from Celonis.

We weren't using anything else.

It is not straightforward. It is a complex implementation process in terms of getting the right data and getting that transformed into the environment.

The deployment duration depends on the project. The process of creating the actual environment itself is relatively quick and easy. You can spin up the environment quite quickly. When you're trying to manipulate the data to create the visualizations, it can take significantly longer.

We are a consultancy house. We do the implementation ourselves. We easily need a team of six to ten people.

It is quite a significant investment. From a cost perspective, they need to reevaluate the licensing model. The cost is justified, but they need to make the licensing model slightly different.

I would recommend this solution. I would rate Celonis a seven of ten.

We do consultancy in digital transformation. We are starting to go into process mining and automation. Currently, not many people are involved. We are trying to increase the number.

We are thinking of offering RPA as one of our solutions. That's why process mining becomes very important to us because we need a means of analyzing what is happening in our client's company.

The training material is good. The information is very systematic, detailed, and comprehensive. They have a training video for almost every single thing, which makes it easier to know how to use the tool. 

We want to see its linkage to Robotic Process Automation. We would also like to see how can it lead to the implementation side and whether the transition is smooth.

I have been using Celonis for three months. I am using the SNAP version.

It is stable.

It is very scalable so far. I haven't not encountered limitations.

I haven't contacted them so far.

The initial setup is easy. It took us about a month to deploy.

I would recommend Celonis. It is suitable for both small and big enterprises because they have a few versions. You can use it in small enterprises when the data volume is not large. As you move to larger data volumes, you can use the enterprise version. In that sense, they have a cost-effective way of managing the expansion and growth of the whole project. 

They have also spent a lot of time on the education side, which is good. The information has been very detailed. You get to learn how to use it quite easily. 

I would rate Celonis a nine out of ten.

We use this solution in the telecom sector for a number of things, such as multi-hop analysis and SLA breaches.

The documentation, multi-hop analysis, and SLA breaches are the most valuable features we have discovered. 

The Process Query Language (PQL) native language used in Celonis needs improvements. It has most of the process-related functions but we have queries from clients that cannot be done in PQL.

Most of the KPIs are done in PQL, if we could have support for other languages, such as Python. We could directly configure our KPIs using these other languages and it would be a great help.

When I am uploading data to Celonis it sometimes fails and this should be fixed in an upcoming release.

I have been using this solution within the last 12 months.

This solution is stable and reliable. It has all the security features needed.

I have found Celonis highly scalable, they have various connectors which we can directly download and connect to many source systems.

We have approximately 100 people using this solution in my organization and we plan to increase usage. We are targeting US and European markets, we definitely have a good pipeline for Celonis at the moment.

The technical support is responsive but I would not rate them as being very good because sometimes they get stuck and are not able to provide a reliable solution. There are times they do not understand the exact issue. They respond quickly but when we connect with them, we are faced with these issues.

The initial setup was complex. The full deployment took approximately three months, this includes all the connectivity and KPI configuring. If you have a more basic setup it could take approximately two months.

The solution requires an annual license. There is room for improvement because it is priced for organizations and not for individuals. For an individual, it would be too expensive for them to use it.

We evaluated a couple of software solutions before we chose Celonis for our clients because it has most of the features we were looking for, it is quite user-friendly, and it has an Azure configure.

I have evaluated and have a good understanding of Minit and UiPath.

I would recommend Celonis to anybody who wants to enter into process mining space. My advice would be to have as much SQL knowledge as possible. They should learn SQL first before using this solution, it will make everything a lot easier.

I rate Celonis a seven out of ten.

We use the solution in our financial department for involving purchases and other similar types of processes.

The solution has benefited our organization by having more transparency. A lot of times organizations are not aware of exactly how the process is in reality, the fact that they can map out the process and then see how the process is working in real-time is a huge benefit. 

I have found the automatic mapping of the processes themselves to be a valuable feature. The fact that this solution is agnostic and you can map a process across multiple systems almost automatically from the moment that you have the data mapped out, makes our lives much easier.

In the solution, you have access to how the process is, and are able to integrate that with other systems that allow you to make changes to the process itself, this process can be improved.

Additionally, instead of having, for example, an end-to-end experience within the solution, it is very nice for the analysis parts, but when it comes down to action, then we need to step out of it.

I have been using the solution for the last 18 months.

The solution is very stable.

I have found the solution really easy to scale up. We have 16 people using the platform that includes data engineers and data scientists. At the moment we do not plan to increase the usage.

The technical support has been good in my experience. They normally respond within a couple of hours, sometimes it takes one or two days depending on the issue.

We previously used Marvin, we switched because this solution is enterprise-grade. Marvin requires a lot of time-consuming tasks in terms of mapping out the processes, while in this solution it comes like that out of the box. It is almost a plug-and-play solution, once you have that already.

The installation can be difficult but it depends. It varies quite a lot from organization to organization and depending on the level of maturity on their data. Most organizations need to spend a significant amount of time working on the data itself before we can actually purchase the solution. This drawback is not directly related to the solution itself.

We did the deployment and it requires limited personnel, one data engineer and data scientist would be fine. The duration of the deployment depends a lot on the organization, the process of analysis, and on how many systems that process goes through. It can take anywhere between two to six months.

Our implementation strategy comes down to the data first. We look at the quality of the data, the consistency of the data across multiple systems. If we can identify unique fields that allow us to connect the data, then after that, we need to think about what is the processes with the most inefficiency in theory from the organization side. We also conduct a lot of interviews with the business users. Once we think we found the most inefficient process, then we apply the solution to it and we analyze it black and white, if that is the reality or not.

Evaluating the price of the solution can be a difficult question. It is all about the business case and the return of the investments. That is typically how we also see this type of solution. It depends very much on the return. The entry-level is focused on enterprise size companies, for the SMB segment is it is out of their range. It is definitely expensive.

We pay for a recurring license. There are a couple of add-ons that have a price that can be useful for you as an organization or not, but they have some additional modules. We are also talking about daily consumption, the more data you process on the solutions platform, the more you need to pay. You also need to keep that in mind.

I would like to see a different license model for the solution in the future.

My advice to those looking to implement the solution is to first look at the data, this is the first step and the biggest mistake. If there is no data or the data maturity is quite slow, then you cannot use this solution as a platform.

One of the biggest lessons I have learned is most often the reality or the level of understanding of how an organization works is very different from reality. The power of this solution is that black and white reality check on how the internal processes of the organization work.

I rate Celonis and eight out of ten.