Celonis Reviews

I am learning to use the solution for now.

I like that the product allows users to connect to different source systems like SAP, ServiceNow, and Salesforce. I like how the product deals with automation. I like the product’s UI, how the features work, and how they look.

Celonis provides machine learning or artificial intelligence analysis for the root cause of some process inefficiencies. We don't have to identify issues by ourselves. We can just rely on Celonis’ ML or AI features.

The tool must have better process graphs. It would be better to have some tool keys with customizable data. It would be better if detailed information about an activity is available when we hover the cursor on the activities. The solution must provide better side-by-side comparisons of different processes like target and current process or as-is and to-be models. I have faced issues on these points while using the product.

I have been using the solution for half a year.

I rate the solution’s stability a nine out of ten.

The tool’s scalability is great, and I like how it is done. I rate the scalability an eight out of ten. I have a small team of six people. We are learning and trying to do some test projects or pilots in the solution. We plan to increase the usage. Our clients want to look at our results. We are thinking about talking to Celonis to purchase some additional licenses. It depends on our projects and pilots. We like Celonis, and we would like to develop in this area.

I've used technical support a couple of times. The team’s response was fast and pretty clear.

Positive

I have used UiPath Process Mining. I have a bit more experience with it than Celonis. However, I like Celonis, and I am trying to learn and make Celonis our main tool for process mining in my team.

The initial setup was easy. I rate the ease of setup a nine out of ten. The deployment can be done very fast. I didn’t face any issues during the deployment. I used Celonis’ task mining tool. It's something different from process mining. Task mining deployment can take several minutes.

To deploy the tool, we should prepare our data, upload it, and do the analysis. Then, we can share the dashboard we make. We must assign roles to people we want to share the analysis with. It depends on how many people we want to see it.

I rate the pricing a five out of ten. The product is pretty expensive but reasonable.

People who want to use the solution should watch a lot of videos that Celonis provides in its academy. They must find some understandable project to understand process mining and how to work with it. They must try as many vendors as they can to compare and find the best solution.

We should find the tools that are best for our current task or our current project. We should not be rigid about using only Celonis or only UiPath. Overall, I rate the product a nine out of ten.

I'm an artificial intelligence developer and a user of Celonis. 

The process chart is valuable as it gives you the flow of the entire process. It was quite helpful in identifying the bottlenecks and everything related to the process.

I'd like to see a couple of algorithms that can better identify the bottlenecks and provide a better view of those bottlenecks. That's a futuristic approach on this tool.

We carried out a POC on Celonis for four months.

The solution is stable. 

I was the only person in the company testing the solution and we didn't attempt to scale. 

I worked through the training sessions and didn't require assistance from customer support. 

The initial setup was fine. It was taken care of by the IT team and I'm not aware of any issues.

We were using a POC license so we did not get to the point of checking licensing costs.

I also tried using UiPath but I found Celonis was better because it provided greater accuracy. At the time UiPath did not have great handout documentation available. I found Celonis to be a good software.

I would recommend this product for companies that have connectors available in Celonis, because Celonis is more of a data application. On a POC scale, I rate this solution eight out of 10.

I used Celonis in the previous company that I have just left. They were using it in the cloud. It was integrated with SAP and all the transactional data from SAP, such as the purchase orders, purchase requisitions, approvals, inventory, and so forth. 

It provided more visibility. For example, it was used across North America, and while analyzing the purchase orders, we realized that the deviation on the price was particularly high in Mexico. We noticed that the deviation of the price was because the price was not updated in SAP. It should have been updated in the master data. As a result, the vendor had a huge deviation for the particular part numbers, which was causing problems for the purchase order approval. Celonis provided that visibility, and it was really easy to see where the deviation was. The report showed in red all those price changes that were happening in the transactions. So, it was very easy to pinpoint the issue.

It is a very strong and very powerful solution. You can seamlessly process a large amount of data. It doesn't take a long time to do the analysis. It provides the analysis matrix, which basically includes all the analytics that need to be performed for the transactions. You can drill down really fast within graphics. You can double click and drill down to specific areas for more details. It is very intuitive and easy to use.

Similar to what SAP is doing with S/4HANA, Celonis should allow business users to create their own analytics tab. In my previous organization, business analysts were the only ones who were actively building these reports with Celonis, whereas SAP platforms are now allowing the business users to create their own reports with graphics and all other things based on the data that is presented. This is one thing that Celonis needs. Currently, just the technical teams are doing that.

Sometimes, when we were looking at five years of data, it used to take up to 3 seconds. It wasn't bad, but we had to wait a little bit. It probably also had to do with the server.

I don't know if it can be used on mobile devices. If not, that will be the way to go. They should mobilize it to allow people to see these reports on their mobile devices.

I have been using this solution for around a year.

It is really stable.

It is a tool that can be used in corporations for all decision-making. It can be used by directors and managers to do their analysis. Having said that, I don't know if it could be used on mobile devices such as a mobile phone or iPad. In my previous company, they didn't allow us to have direct access on our mobile devices, but they had started opening to that.

In terms of users, generally, managers and above used this solution. Its users included purchasing manager, the person who handled the customer service management, and the person who handled the service for parts. 

Their plan was to keep using it and use it more extensively. Unfortunately, not everybody was buying that because they were overwhelmed with a lot of stuff going on. If this tool is provided to all management positions, it could be a very good tool for key performance index and making decisions about how to approach things and so forth. They had the intention, and Celonis was the tool that they decided to use for this kind of analysis.

I didn't interact with their technical support.

Everybody was using a tool for reporting. Some were using BI, and there were some who were using Tableau. Some people just directly used Excel. They were exporting data into Excel and just doing it themselves, which is a lot of work because you have to create your own analytics, formulate the algorithms, filters, and so forth.

BI, Tableau, and other tools are comparable to it. You could do probably the same thing with BI or perhaps Tableau, but you will have to build them from scratch. Celonis is out of the box. The graphics and analytics were very convenient because they were already relevant to SAP. It was intuitive, which was a very good thing.

Celonis has all the built-in features that can give you all the information you need with a large amount of data. With all other applications, you have to do analysis, formulate the algorithms, create filters, and so forth to get to that point. So, obviously, time is the essence. After you have implemented Celonis, it can be used extensively in different sections of your organization without any issue.

There were standard tables in SAP that were used for things like purchase order constructions. So, the business analyst took all standard tables and dropped them into Celonis. After that, based on the criteria, we would go over and drill down to make sure that Celonis had the correct amount, quantities, and vendors, and nothing was missing. We worked through that process for the complete transactional data for many weeks to make sure that the totals were correct and matching SAP. We had to query the data and then analyze it to make sure that the totals match. After that was done for all transactions, we just declared that it was integrated completely and was ready to use. There were some pieces that were enhanced in SAP to accommodate Celonis and give the correct data according to those enhancements.

In terms of duration, it took a little more than expected because of COVID. It took about a year. We were doing it through Team meetings, and the business analyst from Celonis was in Germany. We had to meet very early in the morning with them. We met once or twice a week to go over all processes.

We had a business analyst from Celonis working with the manager of a specific area. The purchasing manager was in charge of helping us to go through the end-to-end process to make sure that we cover all processes related to purchasing, such as assets purchasing, supplies purchasing, and so forth. All different end-to-end processes needed to be fulfilled with Celonis reporting. My role was to help them to reconcile the totals to make sure that they were matching.

From a technical standpoint, it provides an ROI.

I was not involved in that, but I am sure it was cost-effective for them. That's why they made the decision to take it.

I would rate Celonis a nine out of ten.

The most common use case for Celonis involves its ERP applications, notably for SAP and Oracle, particularly for procure-to-pay and order-to-cash processes. 

Clients use Celonis to process mined data created on SAP or Oracle and gain insights into process executions.

Celonis primarily helps with process discovery by understanding process variations and identifying opportunities for improvement. 

Although it is not utilized much for continuous monitoring, it has significantly enhanced our understanding of improvement opportunities.

The most effective feature of Celonis is its capacity to analyze processes and uncover optimization opportunities through its visualizations of process variances.

Celonis does not provide a detailed picture of user activities within processes because it relies on event logs from ERP systems. It offers only a process view without task mining capabilities. Expanding into task mining could offer greater insights.

I have approximately four years of experience working with Celonis.

The stability of Celonis is impressive. I would rate it as an eight on a scale from one to ten.

Celonis has high scalability, which I would rate as an eight on a scale from one to ten.

I find the technical support from Celonis to be of high quality, rating it a nine out of ten.

Positive

The initial setup of Celonis is relatively straightforward. The setup process is crucial, and with good quality data, Celonis is an easy product to use.

The return on investment from Celonis comes from identifying opportunities for process improvement which translate into time savings and cost savings.

Pricing varies depending on client needs and deployment scale. However, I find it competitively priced and offering good value for money in high-volume data analysis scenarios.

Celonis is recommended due to its proficient ease of use, rapid insight discovery, ability to execute on insights, and effective impact measurement.

I'd rate the solution eight out of ten.

We primarily use the solution for process mining. 

I've installed various Celonis agents. We are disconnected from the Celonis cloud and doing real-time replication of the tables.

There is good business process intelligence to be explored. 

It is easy to use. The product offers easy configurations.

The real-time replication was just implemented and is quite useful.

There are business process reports that can be leveraged. 

It's a good product. It extracts the customer business process, and it identifies all the issues in the current business processes. Issues are visible in the dashboard, and they can start working on improving those business processes based on what they see there.

It's scalable.

The solution is now stable.

The solution can be a bit expensive.

The company has been using the solution for more than two years. 

We use a small agent on our landscape. When I initially install this agent, I didn't dedicate or allocate a separate server. I already have some other server that has small agents. I tried to use the same agent and the same server to install this agent. However, when we started doing real-time replication, that's when we saw some hiccups in ICPO usage, and we ended up installing it on a separate dedicated server.

This likely was not due to the Celonis. We already had some other processes and agents running on the same server and Celonis reported there are latency issues. That's when we made a decision to write code and allocate a separate server for Celonis and it has worked fine.

I cannot reuse the same Celonis agent for all kinds of Celonis features. It has to be a separate agent. There are Celonis automation and Celonis data extraction - two different agents. We cannot have one agent accommodating both of them. Initially, we started with Celonis automation, and later we end up installing Celonisdata extraction for real-time replication. It can scale well. 

The initial setup is simple, and it is easy to configure. It takes less than one hour to configure to Celonis cloud and hand over the system to business process experts, and they can start extracting the data.

I'm not sure of the exact licensing cost.

I've also looked into SAP.

We are Celonis partners. 

I've seen Celonis actively used by many other customers. I'd rate it eight out of ten.

The product is used for the core business processes like accounts payable, accounts receivable, and order management.

Celonis Studio was introduced recently. Earlier, Celonis was case-centric. It worked on a case level. Now, it groups object-centric things. Action Flows are good. Most of the features in Studio are valuable to us. The solution has many features.

With every upgrade, the product is completely changed. When we work on technological tools, improvements will be made. However, the product should be similar to its previous version even after upgrades. With Celonis, the product and its features are completely changed after upgrades. The new features launched are unrelated to the previous version's features. A person experienced with last year's version cannot use the features introduced in the latest version.

I have been working with the solution for almost four to five years. I am working with the latest version of the solution.

The tool’s stability is good. There are no issues. I rate the stability a nine out of ten.

I rate the scalability of the tool an eight out of ten. Nearly 100 people in my organization are using the product. My clients are enterprise businesses.

Earlier, the technical support was the worst. Now, it has improved.

Positive

I rate the ease of setup an eight out of ten. The solution is deployed on the cloud mostly. The product can be deployed within eight to ten weeks if the process is less complex. A complex process with more use cases would take more time.

To deploy the solution, we need to understand the customer’s database environment and make a real-time connection. It is the most challenging part of the process. Customers don't allow us to connect to their databases. We must explain to them how we maintain their privacy and store their data. Once the connection is made, we just follow the normal procedures.

The solution’s pricing is high when compared to other process mining tools. I rate the pricing a seven out of ten.

People looking to use the solution should understand the basics and how Celonis works at the architecture level. Many users get trained and come to the job directly without understanding how the architecture works. Overall, I rate the solution an eight out of ten.

We are currently using this solution for our P2P and O2C processes, as well as for the audit and conformance functions that the product provides.

The analyst role within this solution is very good; it provides a transaction dashboard, and KPI module, that are completely customizable.

We would like this solution to be more flexible in how it interacts with other cloud-based database solutions, so that we can operate more seamlessly.

We would also like the data compression element of the solution to be improved.  This would allow us to be more efficient with our data storage.

We have found the solution to be stable.

We have found that the solution is only scalable if an organization runs particular types of software.

We have found the customer support to be very good.

The initial setup was straightforward, but the deployment took 14 weeks from end to end due to the extent of our integration needs.

We would advise companies to consider the software that this solution would need to integrate with before implementing the product, as this could make the implementation process a lot more complex.

I would rate this solution a seven out of ten.

Celonis provides valuable features with in-depth analysis models and UI. You can make adjustments to the model for production management. It is a pure process mining tool with automation processes. 

Celonis is a little more expensive than UiPath. Maybe they can work on making it less expensive. 

I have been using Celonis for the past two years.

Celonis is stable.

Celonis is a scalable solution.

Technical support is very responsive and can handle the issues in a timely fashion.

The Initial setup is in the cloud. You just need to get an account, obtain your enterprise license, and start using it. This took less than fifteen minutes.

I would rate Celonis a nine out of ten.