Celonis Reviews

I use Celonis for some of the requirements needed to complete my tasks as a data analyst.

I like the spaghetti it throws off when configuring the sequence of processes and tracking the endpoint. I also like the variation from these defined processes and what is being observed on the ground. 

I'm exploring the root cause analysis a lot these days, and it seems to be quite interesting. But again, there are a lot of external dependencies on that. But I think the spaghetti, and the one that shows the variation and the performance gap, is something which I really like.

I would really appreciate it if Celonis had significant compatibility with robotic process automation solutions. Once they define the process and understand it, streamline it, optimize it, and take inputs around it. When they reconfigure the process, there should be good compatibility with any of the automation tools, wherein I can integrate for robotic process automation, where I can streamline many of these processes on the application itself.

Today, I need to extract this process and reload it into other tools, like UiPath, to integrate them with Automation Anywhere. If this tool can provide that efficiency, that would be great. 

I'm a data analytics guy. I lead a data analytics team. So technically, I would primarily look at if this can give me a visualization opportunity and integrate that in terms of the data.

I've been working with Celonis for more than four years.

Stability is quite adequate for our requirements. I have not faced a massive glitch, which I need to be concerned about.

I have not tried to scale it because we just have it in a couple of people's systems. We have not seen any challenges at this point in time, and our usage is limited to a small team. We have about 15 users.

I've used other tools, like the IBM tool and SAP Signavio, and I think UiPath is good. Ignoring the lack of automation capabilities, I think Celonis is pretty nice. I prefer Celonis because of its user-friendliness, visualization and process comparison, spaghetti, and user reviews. I think it's much more comfortable.

I never had any challenges in setting up the Celonis. I don't think it was difficult.

I implemented this solution.

The price could be better. If you ask a customer, they will always say it's highly-priced. In my personal opinion, the cost can be at the lower end. I think it's suitable for large organizations at this point in time.

On a scale from one to ten, I would give Celonis an eight.

The most common use case for Celonis involves its ERP applications, notably for SAP and Oracle, particularly for procure-to-pay and order-to-cash processes. 

Clients use Celonis to process mined data created on SAP or Oracle and gain insights into process executions.

Celonis primarily helps with process discovery by understanding process variations and identifying opportunities for improvement. 

Although it is not utilized much for continuous monitoring, it has significantly enhanced our understanding of improvement opportunities.

The most effective feature of Celonis is its capacity to analyze processes and uncover optimization opportunities through its visualizations of process variances.

Celonis does not provide a detailed picture of user activities within processes because it relies on event logs from ERP systems. It offers only a process view without task mining capabilities. Expanding into task mining could offer greater insights.

I have approximately four years of experience working with Celonis.

The stability of Celonis is impressive. I would rate it as an eight on a scale from one to ten.

Celonis has high scalability, which I would rate as an eight on a scale from one to ten.

I find the technical support from Celonis to be of high quality, rating it a nine out of ten.

Positive

The initial setup of Celonis is relatively straightforward. The setup process is crucial, and with good quality data, Celonis is an easy product to use.

The return on investment from Celonis comes from identifying opportunities for process improvement which translate into time savings and cost savings.

Pricing varies depending on client needs and deployment scale. However, I find it competitively priced and offering good value for money in high-volume data analysis scenarios.

Celonis is recommended due to its proficient ease of use, rapid insight discovery, ability to execute on insights, and effective impact measurement.

I'd rate the solution eight out of ten.

One main use case is to see change in price, why the change in price is happening? What are the plans associated with it? What can be done in the action engine? You have smart price detection. Based upon the smart price detection, it'll give you three options. Either you update the price in the master data, or you notify the procurement user accordingly.

We used to draw errors to be processed manually, and now you can actually get the digital information directly with the help of Celonis. That is a valuable feature that customers appreciate, as well as the throughput time, the time between two activities. Earlier, it was difficult for them to actually find out what was the time between two activities. But through Celonis, they can find that out.

A major room for improvement would be on the data connection trend, because we were trying to do a POC with a client that had multiple data systems, multiple ERPs. When we contact Celonis, we either get a very generic response or a very delayed response. Celonis will ask for some 86 different tables, as an example. They ask us to get the data for 86 different tables. When I'm doing a proof of concept, if I tell the client that I need 86 different tables, the client going to refuse and not even interact with me. There should be minimum tables, the eight or ten tables which you can use to do at least a minimum proof of concept.

I've been working with the solution for eight months.

The stability of the solution is good.

The scalability of the solution is good.

The technical support is very bad. Specifically, my answer is more biased towards the data point, the data connection. We hardly get any support for connecting the data.

The initial setup is complex. The proof of concept itself, connecting the data, finding out what tables are required, that itself is still unclear.

In the training also, they just talk about the SAP data tables. However, when we ask Celonis, they give us 86 different tables. They should be more specific as to phase wise. Phase one, you can start with these eight tables. Phase two, you can start with these eight tables. They should go step by step rather than asking for the entire universe of data.

There are multiple phases of implementation. One is the discovery phase and second is the enhance phase. We have been mostly involved in the discovery phase early. For that, I think 12 weeks would be a good estimate of timeframe. The major time goes in connecting the data only. Four to six weeks goes in just connecting the data.

My advice to anyone considering this solution is focus on the data part, focus on what the connectors are, which data tables are required, and get Celonis to give you exactly what is required page wise, rather than asking for 100 different tables. The clarity needs to be there.

I would rate the solution a seven out of ten.

We are using Celonis in our process mining operations to investigate our processes performance and take actions accordingly in business core processes such as order to cach(O2C), accounts receivable and payable, purchase to pay, warehouse processes. Our primary goal work with Process Excellence and discover process improvement and automation needs.

We've just started to use the solution.

The solution really is a leader of the industry in the concept of process mining. They are very strong on this scope. It's their most valuable aspect.

The solution offers a very good user interface. With the dynamic interface on offer, the development of processes and dashboards is easy.

Technical support - both from the company and from the consultants we hired - is quite good.

The solution is very stable. It doesn't seem to have any bugs.

It would help if they had more integration flexibility and automation features. 

We've been using the solution for about one year at this point. It hasn't been too long.

The solution seems to be very stable. I haven't witnessed any bugs or glitches. It doesn't crash or freeze. Overall, its performance and reliability are quite good.

it is well enough.

We have a consulting company in our county that assists with technical support. They are giving support, however, Celonis is also giving support, as we need. They've allowed us to also speak directly to them if we run into issues. It is good that Celonis has enough partners in our region and that they are open to helping us directly. Therefore, we've been satisfied with the level of support on offer, and the options we have when it comes to getting assistance.

Firts you need to install some integrator components to take data from your ERP or third party applications. You need also have third-party application consultants to complete those setups as well. But at the experts have experience how to do it well.

We brought in consultants for the initial implementation. They helped us roll everything out.

We're customers and end-users of the product.

We're using the latest version of the solution at this time.

In general, I would rate the solution at a nine out of ten. Overall, we've been quite happy with the product and its capabilities so far.

I use the solution to deal with API processes, to understand business flows, and end-to-end processes.

The most valuable features of the solution are Celonis Process Explorer and Variant Explorer, which allow users to see all the digital footprints related to processes.

With Celonis, the way to use the product is one of the main difficulties users face in our company. In our company, we use Celonis for analysis, KPIs, and dashboards, and though the creation of new views is not too difficult for me, I cannot use all the luxurious things that we use in Celonis in our company while dealing with the analysis part. In general, the tool is easy to use, but our company doesn't get the luxury of using all the components in the analysis area of the product.

I have been using Celonis for a year. My company has a partnership with Celonis.

In terms of scalability, Celonis has more potential than Tableau and Power BI. Scalability-wise, I rate the solution a nine out of ten. Celonis is a wonderful tool, so you cannot find any drawbacks at the right moment.

My company connects daily with Celonis' technical support team. Celonis' technical support team is very supportive, and our company can reach out directly to the support team if we have any queries.

Within a day or two, the technical support team of Celonis solves our company's issues.

I rate Celonis' technical support team a seven out of ten.

Neutral

In Celonis, when our company has all the configuration permissions, then the initial setup phase becomes easy, especially when we want to connect to their source system. Otherwise, users can use Slack to deal with the product's initial setup phase, which is an easy process. The source system makes documentation available in Celonis, so it is not difficult for anybody to deal with the product's setup phase.

The solution is deployed on the cloud, and if you don't want to connect to the systems, then it can always provide the data in a flash file.

Celonis doesn't need users to follow a deployment process since one has to just give users access to Celonis EMS to users so that they can see the process flow. There are no deployment issues in Celonis, and once any model is built with the product, our company has to provide training to the client on how to use all the dashboards and KPIs with Celonis Process Explorer and Variant Explorer.

Though Celonis is a bit pricey, it is worth it.

I suggest that others who plan to use the solution first use Celonis Academy Training.

With Celonis, my company builds apps and publishes them in marketplaces, and if anybody wants to use a particular app, then our company builds it for them, after which they can download it or purchase it from us.

I rate the overall tool a nine out of ten.

The dashboards are excellent. They really do a good job of giving the best patient data and they help us to discover insights. 

The solution is very easy to use and extremely intuitive. There is a period where you need to get used to the tool, however, you just need to play around with the tool itself. 

The UI is great.

The solution offers very good division management.

The initial setup is pretty straightforward.

In terms of providing some admin-related data, the product could be better. We have a number of users using Celonis and sometimes they're not really sure how much of the dashboard to pay attention to. There should be dashboards that are catered more to administrators. If there was a way to educate those users as well, that would be helpful.

The solution needs to implement more automation aspects into the product. Right now, it's lacking.

I've been using the solution for two or three years at this point. It's been a while.

The solution appears to be quite stable. We haven't had a lot of downtime within the last two years. We had some downtime once, however, it got resolved and it hasn't happened since. There aren't bugs and glitches. It's reliable.

The solution has been scalable for us. Over time, we have scaled it from one system to multiple systems and that process seemed to happen quite seamlessly. If a company needs to scale, it can do so with little trouble.

We have about 700 people on the solution currently. The amount of actual end-users is around 600. Then we have around 50 to 60 people who are analysts who create dashboards and another 20 to 30 people who are data scientists who provide the support.

We are satisfied with technical support and their level of service. In fact, we have a regular catch-up in terms of updates related to any new feature that comes up. They give us a demo for that. Whenever we face any issues, we mention it to them as well. The turnaround time is quite quick. We're quite happy with them.

We didn't have any previous experience with any other tool. We were looking for a process mining tool. We looked at the leaders in the Gartner study, and Celonis was one of them. We did that initial call with them and we decided to implement it.

The initial setup was actually good. It wasn't overly complex. 

The deployment didn't take much time. It's easy to install due to the fact that the data scientists can work with it on the data pack in order to find the best way to integrate the applications.  

It's not a very complicated thing. A company shouldn't run into any problems when they are implementing it.

We have 20 people who handle deployment and maintenance.

We are consistently using the latest version of the product. When there are updates to the software, we get the latest version all the time.

I'd definitely recommend this solution to others in-house, however, for new companies, I would suggest doing a test or POC to help the company understand what it would get out of the solution. 

I'd rate the solution nine out of ten. We've been pretty satisfied overall, however, it would be much better if there were more automation capabilities and more direction for admins.

We primarily use the solution for process mining. 

I've installed various Celonis agents. We are disconnected from the Celonis cloud and doing real-time replication of the tables.

There is good business process intelligence to be explored. 

It is easy to use. The product offers easy configurations.

The real-time replication was just implemented and is quite useful.

There are business process reports that can be leveraged. 

It's a good product. It extracts the customer business process, and it identifies all the issues in the current business processes. Issues are visible in the dashboard, and they can start working on improving those business processes based on what they see there.

It's scalable.

The solution is now stable.

The solution can be a bit expensive.

The company has been using the solution for more than two years. 

We use a small agent on our landscape. When I initially install this agent, I didn't dedicate or allocate a separate server. I already have some other server that has small agents. I tried to use the same agent and the same server to install this agent. However, when we started doing real-time replication, that's when we saw some hiccups in ICPO usage, and we ended up installing it on a separate dedicated server.

This likely was not due to the Celonis. We already had some other processes and agents running on the same server and Celonis reported there are latency issues. That's when we made a decision to write code and allocate a separate server for Celonis and it has worked fine.

I cannot reuse the same Celonis agent for all kinds of Celonis features. It has to be a separate agent. There are Celonis automation and Celonis data extraction - two different agents. We cannot have one agent accommodating both of them. Initially, we started with Celonis automation, and later we end up installing Celonisdata extraction for real-time replication. It can scale well. 

The initial setup is simple, and it is easy to configure. It takes less than one hour to configure to Celonis cloud and hand over the system to business process experts, and they can start extracting the data.

I'm not sure of the exact licensing cost.

I've also looked into SAP.

We are Celonis partners. 

I've seen Celonis actively used by many other customers. I'd rate it eight out of ten.

The product is used for the core business processes like accounts payable, accounts receivable, and order management.

Celonis Studio was introduced recently. Earlier, Celonis was case-centric. It worked on a case level. Now, it groups object-centric things. Action Flows are good. Most of the features in Studio are valuable to us. The solution has many features.

With every upgrade, the product is completely changed. When we work on technological tools, improvements will be made. However, the product should be similar to its previous version even after upgrades. With Celonis, the product and its features are completely changed after upgrades. The new features launched are unrelated to the previous version's features. A person experienced with last year's version cannot use the features introduced in the latest version.

I have been working with the solution for almost four to five years. I am working with the latest version of the solution.

The tool’s stability is good. There are no issues. I rate the stability a nine out of ten.

I rate the scalability of the tool an eight out of ten. Nearly 100 people in my organization are using the product. My clients are enterprise businesses.

Earlier, the technical support was the worst. Now, it has improved.

Positive

I rate the ease of setup an eight out of ten. The solution is deployed on the cloud mostly. The product can be deployed within eight to ten weeks if the process is less complex. A complex process with more use cases would take more time.

To deploy the solution, we need to understand the customer’s database environment and make a real-time connection. It is the most challenging part of the process. Customers don't allow us to connect to their databases. We must explain to them how we maintain their privacy and store their data. Once the connection is made, we just follow the normal procedures.

The solution’s pricing is high when compared to other process mining tools. I rate the pricing a seven out of ten.

People looking to use the solution should understand the basics and how Celonis works at the architecture level. Many users get trained and come to the job directly without understanding how the architecture works. Overall, I rate the solution an eight out of ten.