Celonis Reviews

I use the solution to deal with API processes, to understand business flows, and end-to-end processes.

The most valuable features of the solution are Celonis Process Explorer and Variant Explorer, which allow users to see all the digital footprints related to processes.

With Celonis, the way to use the product is one of the main difficulties users face in our company. In our company, we use Celonis for analysis, KPIs, and dashboards, and though the creation of new views is not too difficult for me, I cannot use all the luxurious things that we use in Celonis in our company while dealing with the analysis part. In general, the tool is easy to use, but our company doesn't get the luxury of using all the components in the analysis area of the product.

I have been using Celonis for a year. My company has a partnership with Celonis.

In terms of scalability, Celonis has more potential than Tableau and Power BI. Scalability-wise, I rate the solution a nine out of ten. Celonis is a wonderful tool, so you cannot find any drawbacks at the right moment.

My company connects daily with Celonis' technical support team. Celonis' technical support team is very supportive, and our company can reach out directly to the support team if we have any queries.

Within a day or two, the technical support team of Celonis solves our company's issues.

I rate Celonis' technical support team a seven out of ten.

Neutral

In Celonis, when our company has all the configuration permissions, then the initial setup phase becomes easy, especially when we want to connect to their source system. Otherwise, users can use Slack to deal with the product's initial setup phase, which is an easy process. The source system makes documentation available in Celonis, so it is not difficult for anybody to deal with the product's setup phase.

The solution is deployed on the cloud, and if you don't want to connect to the systems, then it can always provide the data in a flash file.

Celonis doesn't need users to follow a deployment process since one has to just give users access to Celonis EMS to users so that they can see the process flow. There are no deployment issues in Celonis, and once any model is built with the product, our company has to provide training to the client on how to use all the dashboards and KPIs with Celonis Process Explorer and Variant Explorer.

Though Celonis is a bit pricey, it is worth it.

I suggest that others who plan to use the solution first use Celonis Academy Training.

With Celonis, my company builds apps and publishes them in marketplaces, and if anybody wants to use a particular app, then our company builds it for them, after which they can download it or purchase it from us.

I rate the overall tool a nine out of ten.

Celonis helps to understand the processes within a company. For example, if you are an insurance company, you can use it to check how the end user or the person who's doing data entry of underwriting is performing their tasks. You can also analyze the flow of insurance and determine how it should be done. This can help you reduce your costs by 30 to 40 percent. 

Additionally, you can use Celonis to define and optimize your existing processes. By doing this, you can derive the perfect process mapping and customer claims processing can be streamlined. Celonis can be used for various processes, including underwriting, procurement, and end-customer claims.

We have around 110 to 120 developers under that, or multiple teams are there. They tend to do a lot of specific work for Celonis or process mining.

My two favorite features are execution management and process intelligence, which provide 360-degree data. These are my favorite features because they offer an implementation strategy for specific processes and provide recommendations. It's like having an expert provide a solution for a mining problem.

I would like to see additional features, such as starting up a kind of prototype based on the domain. For example, in the insurance domain, they could provide templates for top-tier processes. Currently, we are stating our own processes.

Additionally, it would be helpful if they could categorize processes into tier levels, such as tier one, two, and three, and provide guidance on aligning oneself accordingly. This could be useful in considering costs and other factors.

We are using version 2022.4.4 of Celonis.

The stability is great. I would rate it a nine out of ten.

It is a scalable solution. The number of users varies from 10 to 12 because that's set up for the mining team

The customer support is pretty good. They provide both on-call and email support, and they also have a good library of troubleshooting guides to refer to.

The initial setup is straightforward.

For the last two years, my team and I have been working on the deployment processes.

We have a yearly subscription model. They started with nice protection, but it is pretty high now.

For anyone doing process mining, this is the top tool available. It is the best one.

Overall, I would rate it an eight out of ten. The only drawback is the lack of domain-specific templates based on tier levels.

The dashboards are excellent. They really do a good job of giving the best patient data and they help us to discover insights. 

The solution is very easy to use and extremely intuitive. There is a period where you need to get used to the tool, however, you just need to play around with the tool itself. 

The UI is great.

The solution offers very good division management.

The initial setup is pretty straightforward.

In terms of providing some admin-related data, the product could be better. We have a number of users using Celonis and sometimes they're not really sure how much of the dashboard to pay attention to. There should be dashboards that are catered more to administrators. If there was a way to educate those users as well, that would be helpful.

The solution needs to implement more automation aspects into the product. Right now, it's lacking.

I've been using the solution for two or three years at this point. It's been a while.

The solution appears to be quite stable. We haven't had a lot of downtime within the last two years. We had some downtime once, however, it got resolved and it hasn't happened since. There aren't bugs and glitches. It's reliable.

The solution has been scalable for us. Over time, we have scaled it from one system to multiple systems and that process seemed to happen quite seamlessly. If a company needs to scale, it can do so with little trouble.

We have about 700 people on the solution currently. The amount of actual end-users is around 600. Then we have around 50 to 60 people who are analysts who create dashboards and another 20 to 30 people who are data scientists who provide the support.

We are satisfied with technical support and their level of service. In fact, we have a regular catch-up in terms of updates related to any new feature that comes up. They give us a demo for that. Whenever we face any issues, we mention it to them as well. The turnaround time is quite quick. We're quite happy with them.

We didn't have any previous experience with any other tool. We were looking for a process mining tool. We looked at the leaders in the Gartner study, and Celonis was one of them. We did that initial call with them and we decided to implement it.

The initial setup was actually good. It wasn't overly complex. 

The deployment didn't take much time. It's easy to install due to the fact that the data scientists can work with it on the data pack in order to find the best way to integrate the applications.  

It's not a very complicated thing. A company shouldn't run into any problems when they are implementing it.

We have 20 people who handle deployment and maintenance.

We are consistently using the latest version of the product. When there are updates to the software, we get the latest version all the time.

I'd definitely recommend this solution to others in-house, however, for new companies, I would suggest doing a test or POC to help the company understand what it would get out of the solution. 

I'd rate the solution nine out of ten. We've been pretty satisfied overall, however, it would be much better if there were more automation capabilities and more direction for admins.

We primarily use the solution for process mining. 

I've installed various Celonis agents. We are disconnected from the Celonis cloud and doing real-time replication of the tables.

There is good business process intelligence to be explored. 

It is easy to use. The product offers easy configurations.

The real-time replication was just implemented and is quite useful.

There are business process reports that can be leveraged. 

It's a good product. It extracts the customer business process, and it identifies all the issues in the current business processes. Issues are visible in the dashboard, and they can start working on improving those business processes based on what they see there.

It's scalable.

The solution is now stable.

The solution can be a bit expensive.

The company has been using the solution for more than two years. 

We use a small agent on our landscape. When I initially install this agent, I didn't dedicate or allocate a separate server. I already have some other server that has small agents. I tried to use the same agent and the same server to install this agent. However, when we started doing real-time replication, that's when we saw some hiccups in ICPO usage, and we ended up installing it on a separate dedicated server.

This likely was not due to the Celonis. We already had some other processes and agents running on the same server and Celonis reported there are latency issues. That's when we made a decision to write code and allocate a separate server for Celonis and it has worked fine.

I cannot reuse the same Celonis agent for all kinds of Celonis features. It has to be a separate agent. There are Celonis automation and Celonis data extraction - two different agents. We cannot have one agent accommodating both of them. Initially, we started with Celonis automation, and later we end up installing Celonisdata extraction for real-time replication. It can scale well. 

The initial setup is simple, and it is easy to configure. It takes less than one hour to configure to Celonis cloud and hand over the system to business process experts, and they can start extracting the data.

I'm not sure of the exact licensing cost.

I've also looked into SAP.

We are Celonis partners. 

I've seen Celonis actively used by many other customers. I'd rate it eight out of ten.

The most valuable feature of this solution is the PTS service.

Once you have completed the analytics and deployed it on an ongoing basis, it will continue to provide the KPIs, dashboards, and whatnot. As we work on projects, we track what improvements are occurring, which is the most important part. Not so much the action flows.

Celonis is the market leader, but I believe it is not truly Celonis, it is all about the transaction logs.

Nothing comes to mind in terms of improvement. I believe they are pretty much convinced, and they do a good job at it, nothing comes to mind that they should improve on. 

In my opinion, because Celonis is not automated, this is something that should be considered. They will, I believe, be required to do so in the future. They can have the best possible part and potentially an automation solution if they do the scripting. However, it is not an automation tool; rather, it is a process mining solution. They're doing process mining, so they might as well do automation.

Celonis should develop their machine learning. That is an area that could improve.

Celonis should have the ability to automate in the next release, in my opinion.

The price could be scaled down a bit to be cheaper.

I have been working with Celonis for more than one year.

Celonis is a stable solution.

I believe this is due to how easy it is to locate the transaction log on a single system. And if you can find more and more businesses. If more of the process is on ERT, scaling is simple. 

The scale is determined by the number of tables required, whether SAP or Oracle. However, I believe that processes in real life do not exist solely in one system. It's not just on the system of record; there are other add-ons and all, and that's where the integration needs to take place.

We assist our clients with deployment. There are approximately 5,000 or more regular users.

We have no prior experience with technical support.

I believe that is where the majority of the effort should be directed because garbage in, garbage out. One must cleanse the data, which I believe is true for any process mining. Because all of the businesses will lack the necessary tables. I believe that requires effort.

It's straightforward, but that's the point. That is where one must focus the most. Because if you set up tables incorrectly, everything else will be incorrect.

Celonis is expensive, but it is functional.

I would rate it a three out of five.

My technical team has evaluated Microsoft and UiPath, but right now we are heavily partnering with Celonis.

It's a useful tool, and I would recommend it to others who are interested in using it.

I would rate Celonis a nine out of ten.

We have been using it for process optimization. We use it for our procure-to-pay (P2P) process and accounts payable process. 

It is a complete cloud solution. It is hosted on Celonis Cloud, and we just get an instance of the solution. We are using its latest version.

We are trying to optimize all of our organizational processes with this solution. It gives full visibility of how a process is run end to end.

It has a strong capability for hosting a lot of data. It is quite robust. 

Automated root cause analysis and process explorer features are very good. It provides a lot of selections, such as process flow selection, attribute selection, etc.

Their communication related to the product roadmap should be improved. From a customer's point of view, they should communicate more about their product roadmap.

The way they manage the data should also be improved. There is a lot of room for improvement there because a lot of duplicated data gets created, which should be improved. There should be ease of data management and code management. 

Their support can also be improved. There is a lot of back and forth communication exchange with their service desk. I see a bit of improvement there.

I have been using this solution for two and a half years. I have been using it extensively during these years.

It is stable.

It is scalable.

In terms of its users, it is not being used by a lot of end-users in our organization. It is being used by IT solution experts and business process owners. We do have plans of increasing its usage. There will be similar people using the tool, but it will be expanded to other processes of the organization.

I have mixed feedback about their support. They are quick, but sometimes, there is a lot of exchange of questions back and forth. We also have some direct contacts through our customer success manager, and with their support, we are able to get the right technical support, but their service desk takes time. 

We didn't use any other solution previously.

From a product point of view, it was straightforward, but we had to undergo a lot of internal processes, which took time. It took about three months, but most of it was more from an internal process or governance point of view.

We consulted Celonis. Our experience with them was good. Being the vendor, they, of course, have very strong knowledge. They have very strong consultants.

I'm managing it, and I have two people reporting to me. So, we have two to three people for deployment at a given time. In the future, we'll have to expand.

We didn't evaluate other options. This was our first choice. It was a top-down directive.

They are bringing in many new features. One of the new features they have is Action Flows. It is a good feature, but we are yet to explore it extensively. We have an understanding of it, but we are yet to put it into full use. They are also working a lot on extending their process connectors. The way they're extending their process connectors is very beneficial.

It is a strong solution. My advice would be to get it implemented in strong collaboration with the solution experts. Whatever process you are working with, you should onboard the solution experts of that process because, without that, you may not get the correct results. The tool is capable, but you need to put people with the right knowledge on it.

When we started using the tool, we found a lot of cases where a certain type of non-compliance was highlighted, which is not the fault of the tool. With direct knowledge of the people or the solution experts, we understood that few cases are normal and few cases are not normal. So, you need to understand what is normal and what is not normal from solution experts. 

I would rate it an eight out of 10.

The product is used for the core business processes like accounts payable, accounts receivable, and order management.

Celonis Studio was introduced recently. Earlier, Celonis was case-centric. It worked on a case level. Now, it groups object-centric things. Action Flows are good. Most of the features in Studio are valuable to us. The solution has many features.

With every upgrade, the product is completely changed. When we work on technological tools, improvements will be made. However, the product should be similar to its previous version even after upgrades. With Celonis, the product and its features are completely changed after upgrades. The new features launched are unrelated to the previous version's features. A person experienced with last year's version cannot use the features introduced in the latest version.

I have been working with the solution for almost four to five years. I am working with the latest version of the solution.

The tool’s stability is good. There are no issues. I rate the stability a nine out of ten.

I rate the scalability of the tool an eight out of ten. Nearly 100 people in my organization are using the product. My clients are enterprise businesses.

Earlier, the technical support was the worst. Now, it has improved.

Positive

I rate the ease of setup an eight out of ten. The solution is deployed on the cloud mostly. The product can be deployed within eight to ten weeks if the process is less complex. A complex process with more use cases would take more time.

To deploy the solution, we need to understand the customer’s database environment and make a real-time connection. It is the most challenging part of the process. Customers don't allow us to connect to their databases. We must explain to them how we maintain their privacy and store their data. Once the connection is made, we just follow the normal procedures.

The solution’s pricing is high when compared to other process mining tools. I rate the pricing a seven out of ten.

People looking to use the solution should understand the basics and how Celonis works at the architecture level. Many users get trained and come to the job directly without understanding how the architecture works. Overall, I rate the solution an eight out of ten.

Celonis provides valuable features with in-depth analysis models and UI. You can make adjustments to the model for production management. It is a pure process mining tool with automation processes. 

Celonis is a little more expensive than UiPath. Maybe they can work on making it less expensive. 

I have been using Celonis for the past two years.

Celonis is stable.

Celonis is a scalable solution.

Technical support is very responsive and can handle the issues in a timely fashion.

The Initial setup is in the cloud. You just need to get an account, obtain your enterprise license, and start using it. This took less than fifteen minutes.

I would rate Celonis a nine out of ten.