Appian and Celonis compete in the business process management and process mining categories. Appian seems to have the upper hand with rapid development and strong process design capabilities, while Celonis stands out for its advanced analytics and process visualization.
Features: Appian offers rapid development, seamless integration, and versatile deployment across web and mobile, focusing on process modeling and automation. It provides intuitive process design capabilities. Celonis specializes in process mining with strong analytics, offering data-driven insights to identify inefficiencies, and real-time process visualization, ideal for large-scale implementations.
Ease of Deployment and Customer Service: Appian offers multiple deployment options, including public, private, hybrid clouds, and on-premises, making it adaptable to various IT environments. Its customer service is rated highly for technical support responsiveness. Celonis focuses more on public and private cloud setups, providing solid customer service but sometimes criticized for limited flexibility in addressing unique customer needs.
Pricing and ROI: Appian presents competitive pricing within BPM solutions, representing a significant investment. Its ROI benefits from rapid deployment and efficiency improvements, with flexible licensing. Celonis is noted as expensive, especially for small to mid-sized enterprises, yet its pricing is justified by enhanced analytics and process optimization capabilities. Both products show notable ROI potential, Appian through operational efficiency and Celonis via data-driven insights and automation.
In my opinion, there's a positive return on investment.
Their customer service is responsive, and the team is very prompt for support.
If I have a large contract, Celonis supports the partner with architect solutions or other technical profiles.
Customer service was super helpful and super responsive during the deployment.
At the moment, I'd rate scalability six or seven out of ten.
It depends on how it has been designed and how it has been configured.
It's super stable.
If there is a very complex process that includes a lot of data transitioning and memory-centric processes, it consumes a lot of memory.
Ultimately, I need niche expertise, combining strong SAP knowledge with Celonis competency.
It is essential for the Celonis solution to have their services and solution models integrated with GenAI.
On the pricier side, both Appian and Pega are enterprise-level solutions, placing them on the slightly higher side.
I think it's relatively expensive, but it's also good.
It is easy for me to define the process and create configurable workflows.
It provides a visualization of the process itself, giving a very good synthesis of performance and helping me find improvements.
It's the first solution that combines business competence and capabilities with technological capabilities.
Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:
Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.
Appian Features
Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:
Appian Benefits
The benefits of using Appian include:
Reviews from Real Users
A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.
Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.
Celonis is the global leader in execution management. Powered by its process mining core, Celonis has evolved from its beginnings as a Process Mining company into an execution management pioneer, enabling companies to unlock execution capacity and perform at full potential. Celonis offers advanced technology in data execution, combining real-time process data, the intelligence to make sense of that data, and the execution capacity to take immediate, decisive action. Celonis’ Execution Management System makes data work for its customers by identifying inefficiencies and weaving interconnected processes together – thereby eliminating billions in corporate inefficiencies, empowering better business decisions and triggering the right actions automatically. Celonis is headquartered in Munich, Germany and New York City, USA and has 15 offices worldwide.
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