Appian and Celonis compete in the business process management space. Appian gains an advantage with its rapid low-code development and user-friendly interface, whereas Celonis excels in process mining and advanced analytics, which benefit organizations seeking in-depth insights.
Features: Appian is renowned for its rapid development capabilities with low-code features, enabling swift business process creation. It offers robust integration and comprehensive BPM features, making it ideal for case management applications and agile workflows. Users appreciate the intuitive development process. Celonis distinguishes itself with powerful process mining capabilities and advanced analytics, providing detailed process discovery and optimization. It also offers real-time analytics and task mining tools with comprehensive integration options.
Room for Improvement: Appian struggles with UI customization and scalability, showcasing limited flexibility in component design and mobile capabilities. Users face DevOps integration issues and demand better team collaboration. Celonis presents a steep learning curve and high complexity, with users calling for enhanced automation and more intuitive data management tools. There is also a need for improved integration and task mining capabilities.
Ease of Deployment and Customer Service: Both Appian and Celonis support various deployment options, including public, private, hybrid clouds, and on-premises. Appian is praised for its customer service, with responsive technical support, although complex issues may experience slower responses. Celonis is appreciated for ease of use in public cloud environments but requires improvement in customer support responsiveness and engagement.
Pricing and ROI: Appian offers competitive pricing with flexible licensing models, often seen as cost-effective compared to competitors like Pega, providing strong ROI with low-code efficiencies. Celonis, while viewed as expensive, is valuable for large enterprises due to advanced process mining capabilities. High pricing reflects its comprehensive features, yet there's a need for more cost flexibility to accommodate smaller businesses.
They see return on investment in terms of cost savings, time savings, more efficient processes, and more efficient employees.
Appian is very efficient, allowing us to build a lot of applications within a financial year, making it cost-effective.
In my opinion, there's a positive return on investment.
The technical support for Appian rates as 10 out of 10 because they have a great support team.
Their customer service is responsive, and the team is very prompt for support.
The technical support is generally good.
I find customer service to be responsive and they usually address issues promptly.
If I have a large contract, Celonis supports the partner with architect solutions or other technical profiles.
Customer service was super helpful and super responsive during the deployment.
On a scale of one to 10, Appian rates as a nine for scalability.
Initially, without much coding, I can easily handle five thousand records.
Appian is scalable, but it depends on how you build your applications.
At the moment, I'd rate scalability six or seven out of ten.
It depends on how it has been designed and how it has been configured.
The stability of Appian would rate as nine, as it's a stable environment.
It's super stable.
It has room to improve for use cases where the users are public facing, where anonymous users could come to a site and run a business workflow or interact with some data.
I would like to see more enhancement in the user interface to allow more freedom in designing the sites and pages.
If there is a very complex process that includes a lot of data transitioning and memory-centric processes, it consumes a lot of memory.
Ultimately, I need niche expertise, combining strong SAP knowledge with Celonis competency.
It is essential for the Celonis solution to have their services and solution models integrated with GenAI.
Changes in Celonis are packaged as assets, and when I publish an asset, it applies to the entire package, which makes tracing history difficult.
On the pricier side, both Appian and Pega are enterprise-level solutions, placing them on the slightly higher side.
The pricing of Appian is based on the number of users and generally ranges from 70 to 100 USD per user per month.
The price of Appian, on a competitive landscape, is a little bit on the higher side for companies, rating maybe a 6.5.
Based on client feedback, I have heard that the pricing for Celonis is considered high.
I think it's relatively expensive, but it's also good.
The zero-code integration feature is remarkable, allowing for ease of data transfer and workflow enhancement.
Appian also utilizes AI for business users, providing a feature called process each view, enabling business users to create their own dashboards, reports, and gain insights from their data and processes using artificial intelligence.
I can create tables, perform database-related activities, and create multiple tables.
Celonis is also beneficial for its built-in apps that streamline tasks from legacy applications, facilitating daily operations and improving efficiency.
It provides a visualization of the process itself, giving a very good synthesis of performance and helping me find improvements.
The AI capabilities allow me to reduce the timeline for process modeling.
Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:
Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.
Appian Features
Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:
Appian Benefits
The benefits of using Appian include:
Reviews from Real Users
A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.
Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.
Celonis is the global leader in execution management. Powered by its process mining core, Celonis has evolved from its beginnings as a Process Mining company into an execution management pioneer, enabling companies to unlock execution capacity and perform at full potential. Celonis offers advanced technology in data execution, combining real-time process data, the intelligence to make sense of that data, and the execution capacity to take immediate, decisive action. Celonis’ Execution Management System makes data work for its customers by identifying inefficiencies and weaving interconnected processes together – thereby eliminating billions in corporate inefficiencies, empowering better business decisions and triggering the right actions automatically. Celonis is headquartered in Munich, Germany and New York City, USA and has 15 offices worldwide.
We monitor all Process Mining reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
