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Appian vs Celonis comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 5, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Calculating ROI from Appian is challenging, but many report significant benefits, improved satisfaction, and increased adoption across organizations.
Sentiment score
7.7
Celonis delivers substantial ROI through efficiency, automation, and cost reduction, significantly enhancing processing speed and customer satisfaction.
In my opinion, there's a positive return on investment.
 

Customer Service

Sentiment score
7.4
Appian's customer service is generally effective, with quick responses for critical issues but needs improved response times for complex problems.
Sentiment score
6.9
Celonis support is fast and responsive, but satisfaction varies; response quality may depend on contract size.
Their customer service is responsive, and the team is very prompt for support.
If I have a large contract, Celonis supports the partner with architect solutions or other technical profiles.
Customer service was super helpful and super responsive during the deployment.
 

Scalability Issues

Sentiment score
7.4
Appian effectively scales for medium to large enterprises, managing various user sizes despite occasional hardware and integration challenges.
Sentiment score
7.5
Celonis is praised for its scalability, easy integration, and limited infrastructure dependency, surpassing tools like Tableau and Power BI.
At the moment, I'd rate scalability six or seven out of ten.
 

Stability Issues

Sentiment score
7.9
Appian is stable with high uptime, but performance relies on best practices, especially under heavy data processing loads.
Sentiment score
8.1
Celonis is highly praised for its stable, reliable performance, with users rarely experiencing downtime or technical issues.
It depends on how it has been designed and how it has been configured.
It's super stable.
 

Room For Improvement

Appian users seek improvements in UI customization, integration flexibility, efficiency, mobile features, pricing, and enhanced training materials.
Celonis requires improved user-friendliness, integration, pricing, support, machine learning, and data management for enhanced flexibility and efficiency.
If there is a very complex process that includes a lot of data transitioning and memory-centric processes, it consumes a lot of memory.
Ultimately, I need niche expertise, combining strong SAP knowledge with Celonis competency.
It is essential for the Celonis solution to have their services and solution models integrated with GenAI.
 

Setup Cost

Appian's pricing offers flexibility but is often seen as costly, yet competitive with IBM and Oracle for licensing options.
Celonis is pricey for SMBs, justifiable for enterprises; costs rise with usage despite flexible licensing and free alternatives.
On the pricier side, both Appian and Pega are enterprise-level solutions, placing them on the slightly higher side.
I think it's relatively expensive, but it's also good.
 

Valuable Features

Appian offers low-code development, intuitive modeling, seamless integration, and scalable deployment for streamlined business process automation.
Celonis excels in process mining with user-friendly features and seamless integrations, offering insightful analysis and comprehensive customization options.
It is easy for me to define the process and create configurable workflows.
It provides a visualization of the process itself, giving a very good synthesis of performance and helping me find improvements.
It's the first solution that combines business competence and capabilities with technological capabilities.
 

Categories and Ranking

Appian
Ranking in Process Mining
6th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
60
Ranking in other categories
Business Process Management (BPM) (6th), Process Automation (5th), Rapid Application Development Software (5th), Low-Code Development Platforms (4th)
Celonis
Ranking in Process Mining
3rd
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
52
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2025, in the Process Mining category, the mindshare of Appian is 5.0%, up from 2.3% compared to the previous year. The mindshare of Celonis is 19.5%, up from 15.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Mining
 

Featured Reviews

Srimanta Pandit - PeerSpot reviewer
Flexible, improves operational efficiency, and reduces the time taken to complete processes
The solution’s turnaround time for development is better compared to other tools. The solution enables fast development. The traceability of the processor is good. There is much more governance and regulations on the processers. The tool reduces the time of the processes by 30% to 40%. The solution’s low-code aspect has greatly impacted the development and deployment speed. One of the major reasons we are using the product is that we can reuse the modules. The developers can reuse all the modules. It enables us to make subsequent developments in less time. The prebuilt modules can be deployed within two to three weeks. The tool is very flexible. Compared to other platforms, the Appian product team was agile in quickly customizing things for us.
AntonioCardone - PeerSpot reviewer
Enables a data-driven approach to process analysis and helps generate cost savings
This tool allows me to discover value before discussing technology. It's the first solution that combines business competence and capabilities with technological capabilities. With Celonis, I discuss processes and root causes, analyzing the bottleneck resource process. There is an app centered around a data-driven approach. I can create the model and, in a data-driven way, map processes using technology that supports people in investigative activities by finding root causes where processes falter. Celonis emphasizes that these goals aim to generate cost optimization.
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Top Industries

By visitors reading reviews
Educational Organization
30%
Financial Services Firm
16%
Computer Software Company
10%
Government
6%
Manufacturing Company
15%
Computer Software Company
13%
Financial Services Firm
11%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...
Is Appian a suitable solution for beginners who have no additional preparation?
Appian is actually pretty big on educating its users, including with courses that reward you with certifications. There is a whole section on their company’s website where you can check out the edu...
Is it easy to set up Appian or did you have to resort to professional help?
We had some issues when we were setting up Appian. It was quite surprising, since this is a low-code tool which, in its essence, means it is meant for business users and inexperienced beginners. So...
Which is better - Signavio Process Manager or Celonis?
SAP Signavio Process Manager is a very robust industrial-grade business process modeling tool. It is easy to use and does not require too much technological involvement. This solution has a collabo...
What do you like most about Celonis?
Celonis, especially for high-risk finance-related processes, helped us make precise decisions and uncover hidden values within our architecture. It was one of the most significant values our busine...
What is your experience regarding pricing and costs for Celonis?
I think it's relatively expensive, but it's also good. It's a good product, albeit on the expensive side.
 

Comparisons

 

Also Known As

Appian BPM, Appian AnyWhere, Appian Enterprise BPMS
No data available
 

Overview

 

Sample Customers

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee
Anheuser-Busch InBev, AXA, Bayer, Cisco, Deloitte, Deutsche Telekom, Hitachi, Kellogg's, Lufthansa, and Whirlpool
Find out what your peers are saying about Appian vs. Celonis and other solutions. Updated: January 2025.
839,319 professionals have used our research since 2012.