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Appian vs Celonis comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 5, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.9
Companies using Appian see increased profits, reduced process time, early break-even, and high user satisfaction across applications.
Sentiment score
7.7
Celonis users experienced increased efficiency, cost reductions up to 80%, and improved customer satisfaction despite challenges in quantifying ROI.
In my opinion, there's a positive return on investment.
 

Customer Service

Sentiment score
7.4
Appian's customer service is mostly positive, with responsive support, valued community resources, and excellent expert involvement for issues.
Sentiment score
6.9
Celonis support is responsive with knowledgeable consultants, though response times vary; resources and Customer Success Managers enhance satisfaction.
Their customer service is responsive, and the team is very prompt for support.
If I have a large contract, Celonis supports the partner with architect solutions or other technical profiles.
Customer service was super helpful and super responsive during the deployment.
 

Scalability Issues

Sentiment score
7.4
Appian's scalability suits medium and large enterprises but requires expertise for optimal performance and handles varying data challenges.
Sentiment score
7.5
Celonis is scalable and efficient for decision-making and process management, ideal for finance and enterprise, despite high scaling costs.
At the moment, I'd rate scalability six or seven out of ten.
 

Stability Issues

Sentiment score
7.9
Appian ensures 99.99% uptime and high stability; issues arise mainly from improper design or database handling and connectivity errors.
Sentiment score
8.1
Celonis is praised for its stability, with minimal downtime and issues, especially after cloud migration or setup adjustments.
It depends on how it has been designed and how it has been configured.
It's super stable.
 

Room For Improvement

Appian users seek improved UI customization, scalability, integration, DevOps, documentation, and better pricing for enhanced accessibility and flexibility.
Celonis should enhance flexibility, integration, automation features, support, and UI, while reconsidering pricing and expanding AI and mobile capabilities.
If there is a very complex process that includes a lot of data transitioning and memory-centric processes, it consumes a lot of memory.
Ultimately, I need niche expertise, combining strong SAP knowledge with Celonis competency.
It is essential for the Celonis solution to have their services and solution models integrated with GenAI.
 

Setup Cost

Appian provides competitive, flexible pricing for on-premise and cloud solutions, offering value despite higher initial costs.
Celonis pricing targets enterprise clients, scaling by data usage, ranging from $15,000 to $200,000+, with high-value large-scale benefits.
On the pricier side, both Appian and Pega are enterprise-level solutions, placing them on the slightly higher side.
I think it's relatively expensive, but it's also good.
 

Valuable Features

Appian excels in rapid low-code development, user-friendly interface, robust automation, seamless integration, scalability, and comprehensive support.
Celonis excels in process efficiency with intuitive tools, real-time insights, and seamless integration, enhancing decision-making and analytics.
It is easy for me to define the process and create configurable workflows.
It provides a visualization of the process itself, giving a very good synthesis of performance and helping me find improvements.
It's the first solution that combines business competence and capabilities with technological capabilities.
 

Categories and Ranking

Appian
Ranking in Process Mining
5th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
60
Ranking in other categories
Business Process Management (BPM) (4th), Process Automation (4th), Rapid Application Development Software (5th), Low-Code Development Platforms (4th)
Celonis
Ranking in Process Mining
3rd
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
52
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Srimanta Pandit - PeerSpot reviewer
Flexible, improves operational efficiency, and reduces the time taken to complete processes
The solution’s turnaround time for development is better compared to other tools. The solution enables fast development. The traceability of the processor is good. There is much more governance and regulations on the processers. The tool reduces the time of the processes by 30% to 40%. The solution’s low-code aspect has greatly impacted the development and deployment speed. One of the major reasons we are using the product is that we can reuse the modules. The developers can reuse all the modules. It enables us to make subsequent developments in less time. The prebuilt modules can be deployed within two to three weeks. The tool is very flexible. Compared to other platforms, the Appian product team was agile in quickly customizing things for us.
Andrei Lupu - PeerSpot reviewer
Allows users to go through data easily and visualize processes and offers good scalability
I would rate the scalability a ten out of ten. It is very easy to scale. It works globally. I can analyze data globally. I can go see the process end-to-end for various streams. It's a very good tool. We have high-profile managers and directors using Celonis for the outcome. They are not working with Celonis per se, but they are using the outcomes and the results of the website. There are around 50 end users using this solution in my company. It's used every single day. The data is uploaded daily automatically from SAP. So, all the data is gathered, and the functionality gives value. We plan to increase the further usage. We want to extend it to another team, but it's about budget and cost. So, we will see how we will do that.
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Top Industries

By visitors reading reviews
Educational Organization
30%
Financial Services Firm
16%
Computer Software Company
10%
Government
6%
Manufacturing Company
13%
Computer Software Company
13%
Financial Services Firm
10%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which do you prefer - Appian or Camunda Platform?
Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...
Is Appian a suitable solution for beginners who have no additional preparation?
Appian is actually pretty big on educating its users, including with courses that reward you with certifications. There is a whole section on their company’s website where you can check out the edu...
Is it easy to set up Appian or did you have to resort to professional help?
We had some issues when we were setting up Appian. It was quite surprising, since this is a low-code tool which, in its essence, means it is meant for business users and inexperienced beginners. So...
Which is better - Signavio Process Manager or Celonis?
SAP Signavio Process Manager is a very robust industrial-grade business process modeling tool. It is easy to use and does not require too much technological involvement. This solution has a collabo...
What do you like most about Celonis?
Celonis, especially for high-risk finance-related processes, helped us make precise decisions and uncover hidden values within our architecture. It was one of the most significant values our busine...
What is your experience regarding pricing and costs for Celonis?
I think it's relatively expensive, but it's also good. It's a good product, albeit on the expensive side.
 

Comparisons

 

Also Known As

Appian BPM, Appian AnyWhere, Appian Enterprise BPMS
No data available
 

Overview

 

Sample Customers

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee
Anheuser-Busch InBev, AXA, Bayer, Cisco, Deloitte, Deutsche Telekom, Hitachi, Kellogg's, Lufthansa, and Whirlpool
Find out what your peers are saying about Appian vs. Celonis and other solutions. Updated: January 2025.
831,881 professionals have used our research since 2012.