Celonis and UiPath Process Mining are key players in the process mining software segment. Celonis appears to have an edge in in-depth analysis and rapid data processing capabilities, while UiPath is commended for ease of use and competitive pricing for smaller-scale implementations.
Features: Celonis offers in-depth analysis, strong dashboards, and rapid data processing. Users appreciate its process intelligence and automation capabilities. UiPath, on the other hand, offers enhanced AI features, integrated automation through UiPath Studio, and ease of use, earning positive feedback from users.
Room for Improvement: Celonis could improve its flexibility and integration capabilities. Users suggest enhancements in user interface and machine learning features. UiPath is urged to improve integration simplicity, user interface intuitiveness, and offer more transparent pricing models. Users have also highlighted a need for better AI functionalities.
Ease of Deployment and Customer Service: Celonis supports various deployment environments including the cloud, receiving praise for responsive customer service. UiPath offers similar deployment options but focuses more on hybrid and on-premises, with satisfactory customer service though sometimes noted for complexity in support response.
Pricing and ROI: Celonis is often seen as expensive, targeting larger enterprises, justified by its feature set and potential ROI. UiPath offers competitive pricing, noted as better value for smaller implementations and advantageous for companies using UiPath RPA solutions, making it a cost-effective choice.
In my opinion, there's a positive return on investment.
Customer service was super helpful and super responsive during the deployment.
From a technical support standpoint, the SMEs are not confident enough in deciding what should be done.
UiPath provides exceptional customer service and support, primarily due to its active community forum, community.uipath.com, which offers 24/7 support from developers and community members.
They prioritize support based on the number of licenses purchased by an organization
There's significant room for enhancing process integration, data accuracy, and the general applicability of process mining.
UiPath as a whole is scalable and works well for large-scale organizations.
It's super stable.
We find UiPath Process Mining to be generally stable, particularly with the current build.
Ultimately, I need niche expertise, combining strong SAP knowledge with Celonis competency.
UiPath Process Mining is associated with a high cost and a difficult learning curve for those unfamiliar with process mining tools.
It should focus on identifying opportunities for automation and resource allocation efficiently.
Maybe adding some competitor analysis would be beneficial, especially if I am using multiple tools.
I think it's relatively expensive, but it's also good.
Compared to other solutions such as Power Automate, UiPath is significantly more expensive, with its pro plan starting at $420 per month.
It is a high price for a low rating.
It provides a visualization of the process itself, giving a very good synthesis of performance and helping me find improvements.
It provides root cause analysis, which identifies delays and deviations in processes, visualizes bottlenecks, and assesses their impact with insightful visualizations.
These elements allowed us to effectively understand and improve client interactions and manage complex data, especially in the context of banking operations.
The valuable features include analytics and dashboards.
Celonis is the global leader in execution management. Powered by its process mining core, Celonis has evolved from its beginnings as a Process Mining company into an execution management pioneer, enabling companies to unlock execution capacity and perform at full potential. Celonis offers advanced technology in data execution, combining real-time process data, the intelligence to make sense of that data, and the execution capacity to take immediate, decisive action. Celonis’ Execution Management System makes data work for its customers by identifying inefficiencies and weaving interconnected processes together – thereby eliminating billions in corporate inefficiencies, empowering better business decisions and triggering the right actions automatically. Celonis is headquartered in Munich, Germany and New York City, USA and has 15 offices worldwide.
UiPath Process Mining is a process mining solution that provides businesses with a detailed understanding of their processes using the data from their organization applications (like CRM and ERP). In addition, UiPath Process Mining helps identify process pain points and bottlenecks and discover process improvement opportunities in order to increase efficiency, thereby reducing overall business costs.
UiPath Process Mining Features
UiPath Process Mining has many valuable key features. Some of the most useful ones include:
UiPath Process Mining Benefits
There are several benefits to implementing UiPath Process Mining. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by UiPath Process Mining users.
PeerSpot user Nilesh P., Associate Director - Cloud Architect at a computer software company, says, “It's easy to develop, maintain, and manage, and it helps in task mining and process mining.” He adds, "With UiPath in place, we are moving away from training people on the core applications, which are pretty complex. We've built a headless frontend, so it's really easy for anybody to join our company and be productive."
A Hyperautomation Architect at an insurance company mentions, “My shortlist of valuable features includes all the different types of analysis. For example, you can do a root cause analysis. In other words, if you have a process that has many different scenarios, you can identify where the problem is. You can also identify bottlenecks with root cause analysis. You do this by looking at the time that has been spent in specific stages or steps within the processes being performed. Another great feature is the ability to see processes at a higher level and take in the whole picture. If a process has too many variances — say there are 20 different ways of doing the task — you can identify which process is the one where that happens more often. This will prompt you to focus on that process for any possible ways to automate it and simplify the complexity.”
Karthikeyan M., Chief Sales & Marketing Officer - RPA evangelist at AQM Technologies, says, "For us, the most important feature of UiPath Process Mining is something called Document Understanding. We have found it to be extremely valuable, given that the current situation we have right now is that it's not just pure automation of manual and repetitive tasks. What we're doing is more along the lines of what you could call "intelligent" automation. Document Understanding plays a great role in this type of process automation because it helps us in automating the reading of documents better and, therefore, helps to automate intelligence for our customers."
We monitor all Process Mining reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.