Celonis and UiPath Process Mining compete in the process mining category. UiPath seems to have the upper hand due to its integration of AI and machine learning models, providing enhanced insights.
Features: Celonis provides valuable features like automation root cause analysis, process explorer, and pre-built connectors. It is recommended for data mining due to its user-friendly nature and extensive training materials. UiPath integrates AI into its solutions, offering machine learning models and a comprehensive process visualization tool. Its RPA integration allows seamless automation capabilities.
Room for Improvement: Celonis could improve in flexibility, automation features, seamless RPA integration, and support to provide a more user-friendly interface. UiPath struggles with handling large data volumes and requires better integration with multiple systems. Its pricing model and AI capabilities need refinement for adding more value.
Ease of Deployment and Customer Service: Celonis offers deployment options across public cloud, private cloud, and on-premises, providing flexibility but receives mixed user reviews about slow turnaround times. UiPath supports on-premises, public, private, and hybrid cloud deployments, offering effective customer support, though initial setup can be technically demanding.
Pricing and ROI: Celonis is considered expensive but delivers significant ROI through process optimization and efficiency gains. Its pricing can be prohibitive for SMEs. UiPath appears more affordable yet still challenges in achieving ROI due to unclear pricing models and high initial costs. Both products impact the decision-making process significantly due to pricing and ROI factors.
In my opinion, there's a positive return on investment.
I find customer service to be responsive and they usually address issues promptly.
Customer service was super helpful and super responsive during the deployment.
If I have a large contract, Celonis supports the partner with architect solutions or other technical profiles.
UiPath provides exceptional customer service and support, primarily due to its active community forum, community.uipath.com, which offers 24/7 support from developers and community members.
From a technical support standpoint, the SMEs are not confident enough in deciding what should be done.
They prioritize support based on the number of licenses purchased by an organization
At the moment, I'd rate scalability six or seven out of ten.
UiPath as a whole is scalable and works well for large-scale organizations.
There's significant room for enhancing process integration, data accuracy, and the general applicability of process mining.
It's super stable.
We find UiPath Process Mining to be generally stable, particularly with the current build.
It is essential for the Celonis solution to have their services and solution models integrated with GenAI.
Ultimately, I need niche expertise, combining strong SAP knowledge with Celonis competency.
Celonis CPM is not compatible with our country's cybersecurity policy.
UiPath Process Mining is associated with a high cost and a difficult learning curve for those unfamiliar with process mining tools.
It should focus on identifying opportunities for automation and resource allocation efficiently.
Adoption is the key.
I think it's relatively expensive, but it's also good.
Based on client feedback, I have heard that the pricing for Celonis is considered high.
Compared to other solutions such as Power Automate, UiPath is significantly more expensive, with its pro plan starting at $420 per month.
UiPath Process Mining is better priced than Celonis, which we found to be on the costlier side.
It is a high price for a low rating.
Celonis is also beneficial for its built-in apps that streamline tasks from legacy applications, facilitating daily operations and improving efficiency.
It's the first solution that combines business competence and capabilities with technological capabilities.
It provides a visualization of the process itself, giving a very good synthesis of performance and helping me find improvements.
It is excellent in its ability to help us turn raw data into actionable information.
It provides root cause analysis, which identifies delays and deviations in processes, visualizes bottlenecks, and assesses their impact with insightful visualizations.
These elements allowed us to effectively understand and improve client interactions and manage complex data, especially in the context of banking operations.
Celonis is the global leader in execution management. Powered by its process mining core, Celonis has evolved from its beginnings as a Process Mining company into an execution management pioneer, enabling companies to unlock execution capacity and perform at full potential. Celonis offers advanced technology in data execution, combining real-time process data, the intelligence to make sense of that data, and the execution capacity to take immediate, decisive action. Celonis’ Execution Management System makes data work for its customers by identifying inefficiencies and weaving interconnected processes together – thereby eliminating billions in corporate inefficiencies, empowering better business decisions and triggering the right actions automatically. Celonis is headquartered in Munich, Germany and New York City, USA and has 15 offices worldwide.
UiPath Process Mining is a process mining solution that provides businesses with a detailed understanding of their processes using the data from their organization applications (like CRM and ERP). In addition, UiPath Process Mining helps identify process pain points and bottlenecks and discover process improvement opportunities in order to increase efficiency, thereby reducing overall business costs.
UiPath Process Mining Features
UiPath Process Mining has many valuable key features. Some of the most useful ones include:
UiPath Process Mining Benefits
There are several benefits to implementing UiPath Process Mining. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by UiPath Process Mining users.
PeerSpot user Nilesh P., Associate Director - Cloud Architect at a computer software company, says, “It's easy to develop, maintain, and manage, and it helps in task mining and process mining.” He adds, "With UiPath in place, we are moving away from training people on the core applications, which are pretty complex. We've built a headless frontend, so it's really easy for anybody to join our company and be productive."
A Hyperautomation Architect at an insurance company mentions, “My shortlist of valuable features includes all the different types of analysis. For example, you can do a root cause analysis. In other words, if you have a process that has many different scenarios, you can identify where the problem is. You can also identify bottlenecks with root cause analysis. You do this by looking at the time that has been spent in specific stages or steps within the processes being performed. Another great feature is the ability to see processes at a higher level and take in the whole picture. If a process has too many variances — say there are 20 different ways of doing the task — you can identify which process is the one where that happens more often. This will prompt you to focus on that process for any possible ways to automate it and simplify the complexity.”
Karthikeyan M., Chief Sales & Marketing Officer - RPA evangelist at AQM Technologies, says, "For us, the most important feature of UiPath Process Mining is something called Document Understanding. We have found it to be extremely valuable, given that the current situation we have right now is that it's not just pure automation of manual and repetitive tasks. What we're doing is more along the lines of what you could call "intelligent" automation. Document Understanding plays a great role in this type of process automation because it helps us in automating the reading of documents better and, therefore, helps to automate intelligence for our customers."
We monitor all Process Mining reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.