Celonis Reviews

Our main use cases for Celonis cover finance use cases and analyzing comparable performance.

Celonis provides business process analysis and technical consulting for deployment.

The process mapping is most valuable to us. It shows the sections of the different timestamps and the statistical information on the timestamps' waiting time. So that feature helps us give feedback to businesses and identify the final root cause.

They could provide artificial intelligence where, based on data they collect from reference cases, they could give us suggestions. For example, we see a long delay between steps, and based on the context, they could provide more suggestions on where the problem could be, and that would provide a very different value proposition for the solution. Likewise, if you can't define something as account receivable or account payable, Celonis could ask a lot of questions to fix the context to provide the right recommendation. It would be relatively easy.

It has been three years since we started using Celonis, and we are using the SaaS version.

I rate the solution's stability an eight out of ten because we have not seen performance issues so far.

I rate the solution's scalability a ten out of ten, it is very scalable. We have 200 end users using Celonis globally. Developers have multiple use cases.

Their consultants are quite knowledgeable.

Positive

We have used UiPath, they also have a process analysis tool. We did a POC and saw that it's lighter and easier to adapt, but the functionality was limited. That's why we don't use it anymore.

As a German software, Celonis' initial setup is difficult, so I rate the initial setup a five out of ten. Celonis has a learning curve. It's not very easy-to-handle software. It takes one month to negotiate and deploy the solution.

When deploying the solution, not counting the data of the consulting engagement, we have the environment discussion and the setup of the AWS environment their consultants put into the system. Then we do the rough testing, run some simple cases through the system, verify, and then go ahead. After that, we announce we can provide services to external customers. Overall, those are the general steps standard for any IT application. One or two people are enough for deployment. The solution is not a big one.

I rate Celonis' pricing a ten out of ten because it is expensive.

Celonis is now becoming the corporate standard solution. That's why we have been talking to the team at the global COE to get support for any future requirements. There's no extended collaboration with external companies anymore.

Celonis has identified the product's limitation, which is that it tells me where the problem is, but it cannot fix the problem. The tool only gives the proposal to fix it. Celonis is aware of the problem and provides transparency, and they are looking for solutions and options for businesses, but that is not in its scope. For example, when you go to a hospital and use an X-ray machine to understand what's happening, you won't expect the machine to fix your problem. You still have to get a doctor to do the operation and fix the problem. Celonis uses some of its features to solve problems, but not so successfully in all areas. Businesses are dynamic, and we are aware of our problems, and more transparency is great, but fixing that problem is much more valuable to us.

We are not considering increasing the usage at this stage because the business has just completed the first wave of deployment. Also, the license is not cheap.

Two things to keep in mind before choosing Celonis: do not think the solution can be easily adopted just because it is valuable for others. The system relies highly on the availability of data. Your company or business environment should provide the data that can fit the solution, especially since the timestamps available show the value. The second thing is that though process mining is valuable, double-check with businesses as to what they do to follow the transparency to convert the investment into business value. I rate Celonis an eight out of ten.

The main use cases for Celonis are twofold. Firstly, it involves the end-to-end implementation of Celonis for various business processes so that clients can monitor their business processes. Secondly, there's a secondary use case related to internal audits. Here, we analyze one to two years of data to identify process inefficiencies and other pain points.

In one of our client’s normal implementation projects, we identified different pain points using Celonis. Celonis identified a lot of rework, and we implemented some additional improvements, like RPA. This way, the rework can be minimized, reducing human involvement. This improvement was possible because of Celonis.

The product helps clients visualize potential savings by minimizing human errors and reducing manual work. These aspects can be effectively identified and implemented using Celonis. It is the goal for all the Celonis projects.

The purchase and ticketing management processes could be improved. The solution must be more user-friendly. Another room for improvement is the interface. A few different coding languages, such as Python, SQL, and YAML, are being used right now. To use the product completely, we have to know all these languages. It is a little difficult for beginners to learn so many new things together. If there are one or two languages or drag-and-drop features, it will be easier for new users.

Celonis provides many updates every month or every quarter. It is difficult for the implementation partners to stay updated with the features they are providing. The product is already adding many new features every quarter.

I have been using the solution for almost four years now. I currently use the latest version.

I rate the tool’s stability a nine out of ten.

I rate the tool’s scalability an eight out of ten because it is already a market leader. I have worked with different clients from different regions of the world. Almost all the clients prefer Celonis for process mining. Many clients are also moving from traditional reporting tools like Power BI or Tableau to Celonis.

I rate the ease of setup a seven out of ten. It is moderately easy. The solution is deployed on the cloud.

A standard deployment process takes around six to eight weeks. Initially, we set up the connection with the client's source system and Celonis. Then, we extract the data, transform it, and create the dashboard and reports as required. Finally, we analyze the visualization to identify the pain points.

I rate the product’s pricing a nine out of ten. The solution is quite expensive. It has some customized plans for different partners. Sometimes Celonis sells the licenses directly to the client, and we only implement it. So the licensing cost depends on the requirement, but it is costly.

I mostly work on cross-industry projects with multiple vendors from different industries and domains. The projects mainly revolve around processes like purchase-to-pay, order-to-cash, accounts payable, accounts receivable, ticketing, and integration management. There are a few KPIs that we track, and it depends on the process. For example, in the purchase-to-pay process, we have KPIs like reworks, automation, and segregation of duties. Based on these KPIs, we try to implement improvements and optimize the process flow wherever we see room for improvement.

I will recommend the solution to others because it will open up completely new potentials in their existing business process. They can know how their existing business processes can be optimized and improved. We can discover so many new things using Celonis, which is impossible with any other traditional reporting tool in the industry. The tool has many different capabilities, like automation. It is a complete tool. The solution has a few issues.

Overall, I rate the solution a nine out of ten.

We use the solution for process mining, BI dashboarding, machine learning, data science, pattern matching, optimization, and as a triggering point for automations. 

Most of our use cases are related to supply chain, procurement, and logistics in manufacturing. 

We have 12 to 15 developers and hundreds of end users. 

The solution has very detailed documentation for technical items so it is very easy for developers to use. 

The process analytics could be a bit easier. You should be able to drag and drop easily from all of the aggregating and calculating functions rather than having to write an equal query. It takes a time investment to learn how to write an equal query. 

Documentation can always improve to make things even easier for developers. 

I have been using the solution for three years. 

The solution is stable but sometimes we need support because the system goes down. 

The solution is scalable. 

Technical support is good. There is also very detailed documentation available for all technical items.

The setup is pretty straightforward. Everything is documented and you can get support of you don't have the documents. 

We implement the solution for customers. The connection and basic configuration takes one or two weeks. Implementation depends on your project and the size of data you are using. 

Our process includes setting up the connection with the source system and taking in required tables. We build our data model and process analytics based on the data model. Analytics are shared to multiple dashboards. We use Python so all required data science tools are available. 

If you are looking for a process mine tool, the solution is the best option in the market right now. 

I rate the solution an eight out of ten. 

We use the solution for Process Mining for Order To Cash, Procure2Pay, and Finance (AR,AP) processes. O2C process was identified for mining as it spans multiple departments. Celoni from Order Management, Planning, Operations, and Finance and leveraging O2C Process Cockpit, we were able to quickly get details insights, anomalies, and discover bottlenecks. 

We were able to understand how process variants have organically grown, with huge deviations, delays, human touches, reworks, and huge cycle times between department handovers. The potential Opportunity Cash Value identified was around $19 million. 

Celonis EMS is hosted on Cloud integrated to Oracle EBS R12 on-prem database using an on-prem DB link agent.

Process mining helped us to discover, identify, and process anomalies, bottlenecks, cycle time, automate rates, and rework for O2C process spanned across multiple departments from Order Management, Planning, Operations, and Finance.

We managed to calculate 14 Industry standards process-centric KPIs like OnTimeDelivery, Shipment,1st-time-right, Touchless Rate, Rework Rate, Automation Rate, Pick-Pack-Ship Rate, Fulfillment Rate, DSO, DPOs, and Cost per Order. We managed to define and enforce process ownership across the business process and make Business Units accountable through KPI mappings. We leveraged Process Mined KPIs from APQC, DCMetrics, HighRadius, Celonis nd Novigo Platforms.

The Process Discovery and Opportunity Identification part was completed in three weeks. 

1. It is super easy to integrate a cloud-hosted EMS platform with an on-premise Oracle EBS DB (we managed to import 7ears of Oracle EBS data - 6.8 million records in two hours).

2. There are abundant prebuild process connectors available in Celonis marketplace which has accelerated our onboarding to install the Oracle EBS O2C, AP, AR, P2P, and OOTB KPIs.

3. It provides seamless unified views with awesome drill down options.

4. It's easy to write PQL queries for extracting KPIs, and easy to add, and customize filters and dashboards.  

5. It enables Touchless ERP automations leveraging EMS - action flows, automation, and action center for business units. 

1. The marketplace should offer process connectors for Oracle JDEdwards, and Peoplesoft.

2. If we can have prebuilt apps and a process cockpit for Oracle EBS Warehouse Management and Inventory Management.

3.  We need more documentation and examples of PQL language. That would be an improvement.

4. Importing data into Celonis should provide date/month/year import options so that you can import specific periods of data. 

5. Licenses are costly and calculated based on APC and the number of users. It should offer a more flexible option for initial data uploads. A pay-as-you-go model is not available yet.

We have been using Celonis Process Mining platform for more than six months now.

The platform has been completely stable and flawless since we have been using it.

It's easily scalable to any business process within the enterprise.

It's been excellent working with Celonis support engineers. CSM has been seamless, and very responsive. They take ownership and lead the issue and bring in expert SMEs when required.

Positive

We used UiPath Process Mining. We switched to Celonis as they had more cool out-of-box features compared to UiPath. 

The setup is very straightforward; the whole setup took us less than two days.

We used our vendor and Celonis engineers.

The ROI depends on how fast you are able to find process anomalies and business cases that benefit the enterprise WRT Cost, Labor productivity, and employee efficiency. For O2C alone, we found automation opportunities for 7000 hours, making the ROI recovered within 9 to 11 months.  

If you are new to process mining you can try the Snap/Snap+ versions offered by Celonis which are free/ under $10,000 with a fixed APC data size and fixed set of analyst, admin, and member users. You can do a pilot leveraging the Snap+ version post that you could go for the full EMS version which provides more advanced features but comes with a cost. For example, Celonis EMS APC-100G and 10 Users = $80,000-$95,000/year.

UiPath Process Mining was evaluated.

Process Mining adoption within the organization is a cultural change especially if you have siloed business units across the business process. You have to onboard the business users and analysts and make them understand how this platform helps and empowers them to go from a reactive to a more proactive mode and be more strategic vs being tactical.   

We have done ITSM. And for Citibank, we have done some process mining. I have done it for Citibank. And for accounts payable, we have done it for one of our clients. For resolution time and DSOs, on-time deliveries, all this is what we have done.

I find Action Engine for notifying the user, and also Studio Spark, and knowledge models; all these features are useful. 

Action flows are still very useful, like for notifying the user, notifications, alerting them, updating the tables, and notifying the approvals side for ITSM so that the on-time delivery would be increased or the resolution time would decrease.

I want to see improvements in terms of machine learning. In the future, there are a lot of things to do with machine learning, so I want to do that with Celonis.

Another area of improvement is implementation. So, in future releases, I would like to see a more streamlined implementation process would be appreciated, making it less time-consuming and more efficient.

Also, there is room for improvement in technical support. 

I've been using Celonis for three and a half years now. So, we use EMS.

It is a stable solution. 

It is a scalable solution. There are ten people in our team using this solution. We are looking to expand the usage of the solution. 

Customer service and support depend on the partnership we have with them, but they respond to us quickly within a day or two. We have good support, which is compared to other tools like UiPath, and Celonis has good support. We receive good support. 

Positive

I was trying out Tableau before. I worked with it for three to four months. But Celonis is the first tool I worked with separately.

I also tested UiPath. But Celonis is better from a development perspective. Celonis is very compatible with the developer side because of the transformations that UiPath is doing; we have to download and do the necessary transformations in Visual Studio, and then we should upload it and test it in a test environment. I have seen that it's not that compatible compared to Celonis. 

In Celonis, we have a custom building of KPIs and all, but in UiPath, we have only some metrics and aggregated functions we can use. We cannot customize the metrics like we can in Celonis. 

Also, in Celonis, it's obvious how we can design our dashboard however we like, but in UiPath, we cannot do that. We can only adjust the VPN lens,  which is not as good as what I feel. When it comes to extraction, it supports only a few things. They have only a few templates I have, where the service provides a hundred plus ads, which you cannot directly inject your data. 

But in Celonis, you have the option to do that. When it comes to data science, you need a separate license for UiPath, which is another added cost. So, UiPath is, of course, is different from Celonis in various aspects.

For Celonis, the initial setup depends on what type of connection it is. Suppose it's RTSM or something like that, we can have direct connectivity, or we can go with the extractor-based. 

But when it comes to SAP or DNS integration and all, the installation of RSC modules, all these come in. So, it is a bit time-consuming if it's not a direct connection.

For me, it took three weeks for the connectivity with on-premise SAP. And for ITSM, it took eight days or something. And it also depends on the client's networking and the support we get from them, it all depends on that.

For the implementation strategy, I usually get the tables I go to the table side, look at the unique keys and the relations between the tables, and then I construct the case table. 

And then I go with the activities, what would the activities be, reporting, how can we do any transformation? Sometimes, when I was working with the Oracle database, there was a non-unique field term which is not a visible one. Then we converted it to the human-readable monthly date format on the transformation side. 

And there's a US daylight saving logic that we worked on to make it more compatible and meaningful. When it comes to the dashboard side and scheduling, it helped with daylight saving. 

And then all these installation transformation sites. I go with the data model building, trigger tables, and any simple interaction engine, we work on the table side, activity table, and case table mapping, which is managed to the end. 

After all this, I load the data model, then I build the dashboard with the basic process explorer, then I go to the transformations, and they have a meeting with the client. This is how it's going on. Then, we build the KPIs depending on the use case they're looking for. 

And also all these things, automation, action flows, action agent performance, root cause analysis, and the violations affecting the process. And then testing, we do a comparison with the source table and what we are getting before it's going to the client.

I needed three or four people for one process.

The price is reasonable. It cost around $10,000. But when you're making an investment and considering the data aspect and facing transformations, you gain valuable insights visually. In comparison, I find Celonis to be less expensive than UiPath.

I just want to learn more tools for process mining so that I can have an idea of which tool works and I can understand the limitations of this tool. If you learn too many tools. So, I just want to get a grip on process mining tools. 

Celonis is a good tool. From my experience, it offers substantial value.

I would rate the solution a nine out of ten. 

We use the tool for supply chain transformation. The tool has helped us find the bottlenecks in the supply chain like where the delay occurred in delivery, payment, etc. We had to extract two years' of data from the SAP system and an internal tool. We fed the data into Celonis and it created a process map for us with hundreds of variations. It has helped us see where exactly the bottleneck was. The tool has also helped us generate a lot of reviews and KPIs. It has helped us to find the problem and the remedy through process optimization.

They are killing the customers with high licensing prices. The tool’s pricing could be cheaper. Small enterprises wouldn’t be able to afford the tool.

I have been using the solution for two years. I use the tool’s latest version.

Celonis is stable. You need to have an Extractor server on the same cloud account. There have been minor issues where the Extractor server had gone down or was not able to connect. I would call them roadblocks.

The tool is scalable. Our company has 30 users for the solution. You can grant access to supply chain transformation group users. Once you have got what you wanted, you can remove users. You can also onboard new users when there is a new project or program. The number of users is always under your control. The number of users is also based on licensing costs. If you need more users, then you will have to pay for a license for them.

The tool’s tech support has been good so far.

The solution’s setup is of medium complexity. It is a SaaS-based product. The solution’s deployment took around six to eight months to complete. The setting up of the deployment environment took about three months.

The tool’s deployment was done by Celonis’ partner. They handled all aspects of it including the governance, operating model, etc.

 The solution’s pricing is based on APC. It charges you based on the amount of GV that you use.

I would rate Celonis an eight-point five out of ten for process mining. I would recommend this solution to anyone looking for process mining. The solution helps you monitor your business’ performance so that you can know the things happening with your business. It will help you to know why things are not moving, items are getting stuck, payments are not on time, etc.

I use the full process to list purchases for materials, as well as accounts receivable and accounts payable.

Celonis helped me with its credit management app and credit customers. The solution lists customers over order, and helps us find customers over credit. The solution also helps with price analytics and to find any material from one vendor.

Colleagues don’t use clear invoices in SAP, so we use all of them in Excel files and import them in SAP, but Celonis helped us to improve this process. After using Celonis, they should record a clear invoice for each financial document, And after that, I can monitor customer behavior.

Celonis’ Process Cockpit is valuable.

I prefer to see S/4HANA in the marketplace. With Celonis it’s a CU app for HANA, but it's for ECC for all of them. Using the other apps and connections is limited for us. For example, we need inventory management, and we use the S/4HANA, but we don’t have any application and connection for this process in the marketplace. This is a gap for my business.

I’ve worked with Celonis for about one year.

We had a bad connection with SAP for two or three days. After we upgraded to SAP 2022, we have probably had a problem connecting Celonis and SAP. And now the stability is not good. We consulted technical support about this problem and I’m waiting for answers. I rate Celonis’ stability a six or seven out of ten.

My company has 36 users on Celonis.

I’ve contacted Celonis’ customer support once and it was a good experience.

Positive

I rate the initial setup for Celonis an eight out of ten because it is easy. Also, everyone monitors updates. Celonis had an update for connection, extraction and data models, Celonis became much easier to use.

We need one day to install the connection and extract and one day to install any apps. We need six people to deploy the solution, with two analysts, two admins, two people from the IT team and two people working with the network.

The price is high for us. I rate the pricing a ten out of ten.

I’ve tested Process Diamond and a local software in my country.

When I see another person who works in a similar company, I recommend Celonis. But the price is too high for our country and is a problem for us. I rate Celonis an eight out of ten.

We use the solution to collect the logs from a particular process, inject them into the tool, and analyze them to create a flow diagram. It helps visualize the entire process flow.

The solution works excellently for large-scale implementations of the applications. It performs well for connecting multiple processes.

We encounter challenges while analyzing logs. They should leverage the solution's machine learning algorithms for better log analysis.

I have been using the solution for two years.

It is a highly stable solution. I rate its stability an eight.

We can use the solution in multiple ways in terms of processes. I rate its scalability a seven.

The solution's community and technical support team are good. Although, the response time depends on the subscription.

Positive

The solution's initial setup has medium complexity. We need to check whether the services are running in a particular order. I rate the process a seven. It takes a few hours to complete.

The solution is expensive. I rate its pricing a six.

We have evaluated a few solutions for their licensing models.

I advise others to opt for the solution if they want a process mining product. I rate it a six out of ten.