Celonis Reviews

We optimize banking processes with Celonis. 

Celonis, especially for high-risk finance-related processes, helped us make precise decisions and uncover hidden values within our architecture. It was one of the most significant values our business identified. Additionally, it helped us during the migration process. 

As an evaluator, I found the user interface easy to use. However, for business-oriented individuals who may not be as familiar with such tools, their focus was more on how it facilitated the review and analysis of processes rather than the user interface itself. From my perspective, I found the UI for process monitoring, process intelligence, and other functionalities to be good.

The UI could be improved.

I have been working with the product for more than 2 years. 

A couple of times, I encountered hindrances, possibly due to network issues or other factors. However, overall, the tool remained stable and usable.

The primary focus was automating some of the banking sector's processes. Finding multiple processes that could be merged or streamlined to create smoother processes helped us decide to move forward with the technology. My decision was primarily based on targeting processes for optimization.

Implementing Celonis within our organization was one of the most straightforward processes. Even when we began introducing it to our customers, I recall it being a straightforward experience. Connecting it to our existing processes and initiating the necessary approaches was relatively simple. Business-oriented individuals were particularly eager to see the identified value and realize the benefits of using Celonis.

I rate the overall solution a seven out of ten. We previously had a similar product called UiPath, which could handle most of the processes we aimed to optimize. However, Celonis provided additional features that UiPath lacked. Additionally, other features are available, such as those utilizing artificial intelligence for various operations and system integration and management.

If we deal with finance and accounts, we can do process mining for our customers' accounts payable processes. Within the accounts payable, we can observe the flow and invoices. We can see how many days it takes and which invoices are processed right the first time. We can also generate the process flow using Process Explorer.

In addition, some dashboards display the day's outstanding payables and show how many invoices are pending. It helps us know how much money is lost and how to get discounts or pay the full amount.

Celonis has machine learning and root cost analysis capabilities. It also has capabilities with process deviations and Process Explorer. In addition, we can do filtration based on activity and timestamp, and several features are available in Celonis to prioritize certain use cases.

They need to improve the root cause analysis because they label symptoms as root causes. In addition, they need to provide readymade value stream mapping. There are several models in value stream mapping, like first pass yield and rolled throughput yield, and these concepts are brought in as a measure in the Process Explorer. It will be beneficial to anybody who wants to complete a workshop.

We have been using this solution for two and a half years. Deployment depends on the customer's requirements, and some customers prefer having this solution on cloud, while others prefer it on their servers. We help customize Celonis for our clients so that data can be mined and different views of the process can be realized. We can identify deviations in the process, the root causes for those deviations and the financial impact.

It is a very stable product, and there are no issues.

It is a scalable solution.

The technical support is a commercial model, so they have readymade demos. There are also customized use cases that can be lifted and implemented. We haven't directly used technical support, so I can't provide details on their direct support.

There are two types of facilities available in Celonis. First, the setup is straightforward because they have a very good financial and account ecosystem. They have a good amount of connectors available, but certain kinds of customizations must be done in the non-finance area. Celonis has an industry wheel feature that mentions the use cases across different industries and within different departments.

The deployment depends on the number of use cases and their complexity. For example, a typical finance deployment won't take more than eight to 12 weeks. However, it may take four to five months to complete in some cases. In addition, if it's a customizable non-finance process, it takes a bit more time.

I cannot provide any details on licensing because it is confidential information, but the licensing cost differs from organization to organization and partner to partner. A gold partner has more benefits and provides a discounted license.

I rate this solution a nine out of ten. Regarding advice, it is good to always complete the modules in Celonis. This will help to understand where to focus transformation efforts. In addition, if a third-party consultancy is thinking of using Celonis, the modules will help with an approach to a customer's pitch. I believe the certification is costly, but the training model will provide a way to get sales for Celonis customization and implementation. Customers should go through the modules first and decide.

Celonis is mainly used for process mining i.e. mining and analyzing business processes to create solutions.

Celonis' best feature is a new one called Action Flow, an enhanced version of earlier automation features with lots of integration options with other systems so you can access third-party systems and automate some actions there too.

The one thing that could be improved is the guides are not getting updated to cover new features and upgrades, which means we can't use them at their full potential. In addition, the development could be done more quickly, so we don't have to search online for solutions.

I've been using Celonis for three years.

Celonis has been quite stable since we migrated to the cloud version.

Celonis' scalability is completely customizable.

Celonis' technical support is quite professional, and they respond to tickets raised online quite well and quickly. However, sometimes it takes time to get a response, or they just send links to documentation that we've already seen and don't solve our problem.

Positive

I have also used SAP Signavio, but I found Celonis to be more mature with much more capability.

The initial setup is straightforward, and a standard deployment takes around three months.

Celonis is cost-effective.

Celonis is a very good tool that can improve your business process in a single package. It provides process analyzing power, automation, and real-time monitoring with a single license. I would give Celonis a rating of eight out of ten.

Most of our use cases are for finance and accounting because that's what we focus on. These processes include, for example, accounts payable, procurement, and order to cash.

From a features perspective, the discovery and analytics parts of Celonis have been valuable, especially the analytics and all of the out-of-the-box process connectors.

Celonis has a simulation module that can only simulate based on the data it was mining from the systems. We would like to have the option to add other activities that are not happening in the systems and be able to simulate that impact as well. In other words, we want to be able to extend the simulation module with these additional features.

For example, we would like to see improvement of the simulation capabilities to include a BPMN-compliant modeler. That is, we would like to be able to connect the simulation to the BPMN modeler. I think it's one of the features that is missing in Celonis.

I've been dealing with Celonis since 2020.

It is on the cloud and is scalable because it doesn't depend on any infrastructure that we use.

We have dealt with Celonis' support, and we try to leverage more of the less informal support needs through implementation teams because going through the help desk sometimes takes time. There is room for improvement with regard to response time.

The initial setup is straightforward.

Typically, we have a couple of people, up to five, involved in the implementation. However, it depends on the scope and the size. If the project is small or medium, typically, up to five people are enough.

It is an expensive solution.

Our clients have annual licenses.

If you're looking for a process mining tool that comes with a lot of out-of-the-box process connectors and out-of-the-box analysis, then Celonis is definitely a good option. Celonis allows you to deploy it and get the value faster because it already has out-of-the-box connectors for major ERP systems like SAP and others.

If you're looking for something more simple and you want to invest more time in configuration, then you should probably look for another tool.

Also, it's not an inexpensive solution, and there are other solutions on the market that probably are less pricey.

Overall, I would rate Celonis at nine on a scale from one to ten.

Celonis is used to perform process analysis and identify process gaps. It aids in determining which parts of the processes can be automated.

It will assist customers in identifying and the consumer can tell us what steps are involved. 

We hold sessions with our clients, to better understand their processes, and based on the discussions, we try to find out what the pain points are in their processes and where they can improve. 

Once we understand it, we pull the relevant data from the associated data that we talked about with them. Then we try to let the process happen. Celonis assists us in developing that process model.

It displays the flow of the processes, allowing us to examine or discover where the gaps in the processes are, as well as where the delays are occurring. 

If there are any places for improvement where we can reduce manual labor we can scope automation. 

This will eventually assist customers in improving their operations, reducing cycle time, life cycle time, and human labor. It also assists companies in reducing human errors that cause delays in processes, as well as delays or loopbacks in processes.

They have in-built connectors for connecting to various systems. 

You can immediately pull or extract data from an SQL database, SAP database, or ServiceNow. 

They provide in-built connectors, which we link to the various systems, and we can pull and extract data from those systems.

Maybe I don't have that response right now because, as I previously stated, I am still a beginner and have only been using this product for six months. I am just getting started with Celonis, I don't think I am the ideal person to comment on areas for improvement in the product itself, in Celonis.

If you compare the pricing and other features, then yes. I believe one thing I can recommend here is that they create a community atmosphere to assist new users in doing hands-on work. 

They have an academic program where we can conduct hands-on, predefined databases. 

They should provide a community edition license so that everyone can deploy or install it on their own system and get more hands-on experience with the product.

I have been using Celonis for six months. I have just recently begun to explore it; I'm still a beginner.

It's a cloud platform that is hosted by Celonis.

It depends on the analysis, what you conduct, and how it affects the interactions we have with subject matter experts. 

I am referring to the inputs provided by subject matter experts, on which we draw our analyses. 

It is the obligation of both teams, the Celonis team and the subject matter experts, to communicate the appropriate information with the Celonis team in order for them to work in the appropriate areas. 

They can identify the pain points, and they can work on the analysis in the proper way, on the appropriate track. 

Once the analysis is completed, it appears as a dashboard or as a suggestion to the customer, indicating which areas require attention. such as what are the areas for improvement and how they might close the gaps. Then it is up to the customer to implement the solution.

I don't know how I can connect scalability to Celonis. Scalability may not be related to Celonis.

I work with a team of four in our organization who use Celonis.

In Celonis, there are two types of users: data engineers and data analysts. The responsibility of data engineers is to link Celonis to the data sources, extract data, pull data from the data sources, process the data, and load data into data models.

These are the roles of data engineers, and the function of data analysts is to use the data that has been extracted or loaded, transformed, and loaded by data engineers to develop the dashboard, perform analysis, and make graphs, charts, and flow diagrams.

It is possible that we will increase our usage.

I am not aware of anything in that area, but as I mentioned, right now on the specific project that I am working on, we only have a team of four people, and I am not sure whether there are other projects going on where Celonis is being used.

I am continually learning and exploring Celonis. So far, I have not encountered any difficulty or circumstance that required me to contact Celonis' technical support team. As a result, I have no knowledge of their technical support or responsiveness.

They have forums as well, but I have never tried to use them. I have never been in a situation where I needed to use them.

Process mining is a new area for us, therefore I'm not sure if there are any other process mining tools on the market before Celonis. I haven't tried any before Celonis. This is the first product.

It does not require any setup. It is hosted in the cloud. 

Simply purchase the license to obtain the credentials, and then log in with the admin credentials provided. 

You can establish accounts for your team members so that they can log in with their own credentials; no setup on your machine is required.

Celonis can easily be maintained by one person.

I am not involved in the cost area. I am not aware of the license costs or expenses.

I work on the retail engineering team, where my responsibilities include connecting the systems and pooling data from the system databases into Celonis.

I don't believe there are any additional expenses. They are not required. 

We use Windows 10 PCs, which don't have any special hardware requirements.

You can start using it on any browser on your Windows 10 system, although we are more likely to use Chrome.

I would recommend this solution to others who are interested in using it.

They have a good UI and good features for data extraction, data load, and data transformation. 

I would rate Celonis a seven out of ten.

I have not yet explored all of Celonis' features. As previously stated, I am still a beginner and am currently exploring the tool.

I use the full process to list purchases for materials, as well as accounts receivable and accounts payable.

Celonis helped me with its credit management app and credit customers. The solution lists customers over order, and helps us find customers over credit. The solution also helps with price analytics and to find any material from one vendor.

Colleagues don’t use clear invoices in SAP, so we use all of them in Excel files and import them in SAP, but Celonis helped us to improve this process. After using Celonis, they should record a clear invoice for each financial document, And after that, I can monitor customer behavior.

Celonis’ Process Cockpit is valuable.

I prefer to see S/4HANA in the marketplace. With Celonis it’s a CU app for HANA, but it's for ECC for all of them. Using the other apps and connections is limited for us. For example, we need inventory management, and we use the S/4HANA, but we don’t have any application and connection for this process in the marketplace. This is a gap for my business.

I’ve worked with Celonis for about one year.

We had a bad connection with SAP for two or three days. After we upgraded to SAP 2022, we have probably had a problem connecting Celonis and SAP. And now the stability is not good. We consulted technical support about this problem and I’m waiting for answers. I rate Celonis’ stability a six or seven out of ten.

My company has 36 users on Celonis.

I’ve contacted Celonis’ customer support once and it was a good experience.

Positive

I rate the initial setup for Celonis an eight out of ten because it is easy. Also, everyone monitors updates. Celonis had an update for connection, extraction and data models, Celonis became much easier to use.

We need one day to install the connection and extract and one day to install any apps. We need six people to deploy the solution, with two analysts, two admins, two people from the IT team and two people working with the network.

The price is high for us. I rate the pricing a ten out of ten.

I’ve tested Process Diamond and a local software in my country.

When I see another person who works in a similar company, I recommend Celonis. But the price is too high for our country and is a problem for us. I rate Celonis an eight out of ten.

We use the solution to collect the logs from a particular process, inject them into the tool, and analyze them to create a flow diagram. It helps visualize the entire process flow.

The solution works excellently for large-scale implementations of the applications. It performs well for connecting multiple processes.

We encounter challenges while analyzing logs. They should leverage the solution's machine learning algorithms for better log analysis.

I have been using the solution for two years.

It is a highly stable solution. I rate its stability an eight.

We can use the solution in multiple ways in terms of processes. I rate its scalability a seven.

The solution's community and technical support team are good. Although, the response time depends on the subscription.

Positive

The solution's initial setup has medium complexity. We need to check whether the services are running in a particular order. I rate the process a seven. It takes a few hours to complete.

The solution is expensive. I rate its pricing a six.

We have evaluated a few solutions for their licensing models.

I advise others to opt for the solution if they want a process mining product. I rate it a six out of ten.

The most valuable feature of this solution is the PTS service.

Once you have completed the analytics and deployed it on an ongoing basis, it will continue to provide the KPIs, dashboards, and whatnot. As we work on projects, we track what improvements are occurring, which is the most important part. Not so much the action flows.

Celonis is the market leader, but I believe it is not truly Celonis, it is all about the transaction logs.

Nothing comes to mind in terms of improvement. I believe they are pretty much convinced, and they do a good job at it, nothing comes to mind that they should improve on. 

In my opinion, because Celonis is not automated, this is something that should be considered. They will, I believe, be required to do so in the future. They can have the best possible part and potentially an automation solution if they do the scripting. However, it is not an automation tool; rather, it is a process mining solution. They're doing process mining, so they might as well do automation.

Celonis should develop their machine learning. That is an area that could improve.

Celonis should have the ability to automate in the next release, in my opinion.

The price could be scaled down a bit to be cheaper.

I have been working with Celonis for more than one year.

Celonis is a stable solution.

I believe this is due to how easy it is to locate the transaction log on a single system. And if you can find more and more businesses. If more of the process is on ERT, scaling is simple. 

The scale is determined by the number of tables required, whether SAP or Oracle. However, I believe that processes in real life do not exist solely in one system. It's not just on the system of record; there are other add-ons and all, and that's where the integration needs to take place.

We assist our clients with deployment. There are approximately 5,000 or more regular users.

We have no prior experience with technical support.

I believe that is where the majority of the effort should be directed because garbage in, garbage out. One must cleanse the data, which I believe is true for any process mining. Because all of the businesses will lack the necessary tables. I believe that requires effort.

It's straightforward, but that's the point. That is where one must focus the most. Because if you set up tables incorrectly, everything else will be incorrect.

Celonis is expensive, but it is functional.

I would rate it a three out of five.

My technical team has evaluated Microsoft and UiPath, but right now we are heavily partnering with Celonis.

It's a useful tool, and I would recommend it to others who are interested in using it.

I would rate Celonis a nine out of ten.