Celonis Reviews

We use the solution for process mining, BI dashboarding, machine learning, data science, pattern matching, optimization, and as a triggering point for automations. 

Most of our use cases are related to supply chain, procurement, and logistics in manufacturing. 

We have 12 to 15 developers and hundreds of end users. 

The solution has very detailed documentation for technical items so it is very easy for developers to use. 

The process analytics could be a bit easier. You should be able to drag and drop easily from all of the aggregating and calculating functions rather than having to write an equal query. It takes a time investment to learn how to write an equal query. 

Documentation can always improve to make things even easier for developers. 

I have been using the solution for three years. 

The solution is stable but sometimes we need support because the system goes down. 

The solution is scalable. 

Technical support is good. There is also very detailed documentation available for all technical items.

The setup is pretty straightforward. Everything is documented and you can get support of you don't have the documents. 

We implement the solution for customers. The connection and basic configuration takes one or two weeks. Implementation depends on your project and the size of data you are using. 

Our process includes setting up the connection with the source system and taking in required tables. We build our data model and process analytics based on the data model. Analytics are shared to multiple dashboards. We use Python so all required data science tools are available. 

If you are looking for a process mine tool, the solution is the best option in the market right now. 

I rate the solution an eight out of ten. 

We optimize banking processes with Celonis. 

Celonis, especially for high-risk finance-related processes, helped us make precise decisions and uncover hidden values within our architecture. It was one of the most significant values our business identified. Additionally, it helped us during the migration process. 

As an evaluator, I found the user interface easy to use. However, for business-oriented individuals who may not be as familiar with such tools, their focus was more on how it facilitated the review and analysis of processes rather than the user interface itself. From my perspective, I found the UI for process monitoring, process intelligence, and other functionalities to be good.

The UI could be improved.

I have been working with the product for more than 2 years. 

A couple of times, I encountered hindrances, possibly due to network issues or other factors. However, overall, the tool remained stable and usable.

The primary focus was automating some of the banking sector's processes. Finding multiple processes that could be merged or streamlined to create smoother processes helped us decide to move forward with the technology. My decision was primarily based on targeting processes for optimization.

Implementing Celonis within our organization was one of the most straightforward processes. Even when we began introducing it to our customers, I recall it being a straightforward experience. Connecting it to our existing processes and initiating the necessary approaches was relatively simple. Business-oriented individuals were particularly eager to see the identified value and realize the benefits of using Celonis.

I rate the overall solution a seven out of ten. We previously had a similar product called UiPath, which could handle most of the processes we aimed to optimize. However, Celonis provided additional features that UiPath lacked. Additionally, other features are available, such as those utilizing artificial intelligence for various operations and system integration and management.

Most of our use cases are for finance and accounting because that's what we focus on. These processes include, for example, accounts payable, procurement, and order to cash.

From a features perspective, the discovery and analytics parts of Celonis have been valuable, especially the analytics and all of the out-of-the-box process connectors.

Celonis has a simulation module that can only simulate based on the data it was mining from the systems. We would like to have the option to add other activities that are not happening in the systems and be able to simulate that impact as well. In other words, we want to be able to extend the simulation module with these additional features.

For example, we would like to see improvement of the simulation capabilities to include a BPMN-compliant modeler. That is, we would like to be able to connect the simulation to the BPMN modeler. I think it's one of the features that is missing in Celonis.

I've been dealing with Celonis since 2020.

It is on the cloud and is scalable because it doesn't depend on any infrastructure that we use.

We have dealt with Celonis' support, and we try to leverage more of the less informal support needs through implementation teams because going through the help desk sometimes takes time. There is room for improvement with regard to response time.

The initial setup is straightforward.

Typically, we have a couple of people, up to five, involved in the implementation. However, it depends on the scope and the size. If the project is small or medium, typically, up to five people are enough.

It is an expensive solution.

Our clients have annual licenses.

If you're looking for a process mining tool that comes with a lot of out-of-the-box process connectors and out-of-the-box analysis, then Celonis is definitely a good option. Celonis allows you to deploy it and get the value faster because it already has out-of-the-box connectors for major ERP systems like SAP and others.

If you're looking for something more simple and you want to invest more time in configuration, then you should probably look for another tool.

Also, it's not an inexpensive solution, and there are other solutions on the market that probably are less pricey.

Overall, I would rate Celonis at nine on a scale from one to ten.

Celonis is used to perform process analysis and identify process gaps. It aids in determining which parts of the processes can be automated.

It will assist customers in identifying and the consumer can tell us what steps are involved. 

We hold sessions with our clients, to better understand their processes, and based on the discussions, we try to find out what the pain points are in their processes and where they can improve. 

Once we understand it, we pull the relevant data from the associated data that we talked about with them. Then we try to let the process happen. Celonis assists us in developing that process model.

It displays the flow of the processes, allowing us to examine or discover where the gaps in the processes are, as well as where the delays are occurring. 

If there are any places for improvement where we can reduce manual labor we can scope automation. 

This will eventually assist customers in improving their operations, reducing cycle time, life cycle time, and human labor. It also assists companies in reducing human errors that cause delays in processes, as well as delays or loopbacks in processes.

They have in-built connectors for connecting to various systems. 

You can immediately pull or extract data from an SQL database, SAP database, or ServiceNow. 

They provide in-built connectors, which we link to the various systems, and we can pull and extract data from those systems.

Maybe I don't have that response right now because, as I previously stated, I am still a beginner and have only been using this product for six months. I am just getting started with Celonis, I don't think I am the ideal person to comment on areas for improvement in the product itself, in Celonis.

If you compare the pricing and other features, then yes. I believe one thing I can recommend here is that they create a community atmosphere to assist new users in doing hands-on work. 

They have an academic program where we can conduct hands-on, predefined databases. 

They should provide a community edition license so that everyone can deploy or install it on their own system and get more hands-on experience with the product.

I have been using Celonis for six months. I have just recently begun to explore it; I'm still a beginner.

It's a cloud platform that is hosted by Celonis.

It depends on the analysis, what you conduct, and how it affects the interactions we have with subject matter experts. 

I am referring to the inputs provided by subject matter experts, on which we draw our analyses. 

It is the obligation of both teams, the Celonis team and the subject matter experts, to communicate the appropriate information with the Celonis team in order for them to work in the appropriate areas. 

They can identify the pain points, and they can work on the analysis in the proper way, on the appropriate track. 

Once the analysis is completed, it appears as a dashboard or as a suggestion to the customer, indicating which areas require attention. such as what are the areas for improvement and how they might close the gaps. Then it is up to the customer to implement the solution.

I don't know how I can connect scalability to Celonis. Scalability may not be related to Celonis.

I work with a team of four in our organization who use Celonis.

In Celonis, there are two types of users: data engineers and data analysts. The responsibility of data engineers is to link Celonis to the data sources, extract data, pull data from the data sources, process the data, and load data into data models.

These are the roles of data engineers, and the function of data analysts is to use the data that has been extracted or loaded, transformed, and loaded by data engineers to develop the dashboard, perform analysis, and make graphs, charts, and flow diagrams.

It is possible that we will increase our usage.

I am not aware of anything in that area, but as I mentioned, right now on the specific project that I am working on, we only have a team of four people, and I am not sure whether there are other projects going on where Celonis is being used.

I am continually learning and exploring Celonis. So far, I have not encountered any difficulty or circumstance that required me to contact Celonis' technical support team. As a result, I have no knowledge of their technical support or responsiveness.

They have forums as well, but I have never tried to use them. I have never been in a situation where I needed to use them.

Process mining is a new area for us, therefore I'm not sure if there are any other process mining tools on the market before Celonis. I haven't tried any before Celonis. This is the first product.

It does not require any setup. It is hosted in the cloud. 

Simply purchase the license to obtain the credentials, and then log in with the admin credentials provided. 

You can establish accounts for your team members so that they can log in with their own credentials; no setup on your machine is required.

Celonis can easily be maintained by one person.

I am not involved in the cost area. I am not aware of the license costs or expenses.

I work on the retail engineering team, where my responsibilities include connecting the systems and pooling data from the system databases into Celonis.

I don't believe there are any additional expenses. They are not required. 

We use Windows 10 PCs, which don't have any special hardware requirements.

You can start using it on any browser on your Windows 10 system, although we are more likely to use Chrome.

I would recommend this solution to others who are interested in using it.

They have a good UI and good features for data extraction, data load, and data transformation. 

I would rate Celonis a seven out of ten.

I have not yet explored all of Celonis' features. As previously stated, I am still a beginner and am currently exploring the tool.

I use the full process to list purchases for materials, as well as accounts receivable and accounts payable.

Celonis helped me with its credit management app and credit customers. The solution lists customers over order, and helps us find customers over credit. The solution also helps with price analytics and to find any material from one vendor.

Colleagues don’t use clear invoices in SAP, so we use all of them in Excel files and import them in SAP, but Celonis helped us to improve this process. After using Celonis, they should record a clear invoice for each financial document, And after that, I can monitor customer behavior.

Celonis’ Process Cockpit is valuable.

I prefer to see S/4HANA in the marketplace. With Celonis it’s a CU app for HANA, but it's for ECC for all of them. Using the other apps and connections is limited for us. For example, we need inventory management, and we use the S/4HANA, but we don’t have any application and connection for this process in the marketplace. This is a gap for my business.

I’ve worked with Celonis for about one year.

We had a bad connection with SAP for two or three days. After we upgraded to SAP 2022, we have probably had a problem connecting Celonis and SAP. And now the stability is not good. We consulted technical support about this problem and I’m waiting for answers. I rate Celonis’ stability a six or seven out of ten.

My company has 36 users on Celonis.

I’ve contacted Celonis’ customer support once and it was a good experience.

Positive

I rate the initial setup for Celonis an eight out of ten because it is easy. Also, everyone monitors updates. Celonis had an update for connection, extraction and data models, Celonis became much easier to use.

We need one day to install the connection and extract and one day to install any apps. We need six people to deploy the solution, with two analysts, two admins, two people from the IT team and two people working with the network.

The price is high for us. I rate the pricing a ten out of ten.

I’ve tested Process Diamond and a local software in my country.

When I see another person who works in a similar company, I recommend Celonis. But the price is too high for our country and is a problem for us. I rate Celonis an eight out of ten.

We use the solution to collect the logs from a particular process, inject them into the tool, and analyze them to create a flow diagram. It helps visualize the entire process flow.

The solution works excellently for large-scale implementations of the applications. It performs well for connecting multiple processes.

We encounter challenges while analyzing logs. They should leverage the solution's machine learning algorithms for better log analysis.

I have been using the solution for two years.

It is a highly stable solution. I rate its stability an eight.

We can use the solution in multiple ways in terms of processes. I rate its scalability a seven.

The solution's community and technical support team are good. Although, the response time depends on the subscription.

Positive

The solution's initial setup has medium complexity. We need to check whether the services are running in a particular order. I rate the process a seven. It takes a few hours to complete.

The solution is expensive. I rate its pricing a six.

We have evaluated a few solutions for their licensing models.

I advise others to opt for the solution if they want a process mining product. I rate it a six out of ten.

I'm employed as a process mining expert.

I had prepared a proof of concept regarding segregation of duty. We used to have a lot of problems with the segregation of duties of SAP. The solutions that we use are ServiceNow, SAP, and one other. SAP has three systems, the first one is the main enterprise system, the second is the AP one, which is used for planning, and the third is the CRM system. 

We also have something called DW, which is a data warehousing system. I was mostly in the security sphere, such as segregation of duties. There's no automatic role provisioning for the users who have joined the company or who are supposed to use SAP. We need to provide the accesses manually. We have to analyze the risk for each of the roles by using the GRC tool in SAP. It's an intensive manual process. There used to be a lot of problems while giving the rules, and while giving the rules, there are different markets. This company operates in 64 different countries, such as Uganda, Budapest, India, and Sri Lanka. These countries have different rules to define into it. For example, a user in the UK shouldn't have access to India. There is no possibility that we can trace it because there is no standard flow. There is no way you can pass through the data or event logs through this because there is no foolproof way of preparing a workflow.

In Celonis, you have something called a Petri net. Petri net is a token-based entry system, which helps you to find out the way how the event logs work. You have something called concurrence, which means if a PO or an invoice creation can happen at the same time, a process mining tool will not pick these two activities in their chronological order, because they might have happened at the same time. However, a token-based approach would have been better and more accurate. You would know that this particular event was passed, but this event is supposed to pass on the fourth or fifth phase of the tokenization. This was not the situation we had. The Petri net is complicated compared to a Google DMN flow. Google DMN flow is easier.

Celonis is one of the best solutions on the market. It offers you a lot of training materials and exposure to its ecosystem. Celonis is trying its best to prepare an ecosystem for it because, without an ecosystem, you will not be able to scale up.

I have noticed Celonis and Azure, as Infrastructure-as-a-service do not communicate well with each other. Since Celonis has recently acquired PAF they would try to synergize their operations with Microsoft tools. In the next couple of years, they should be more connected to the Microsoft ecosystems. In the long term, they should integrate more with SAP which is a partner of Microsoft. This would result in cost efficiencies.

I have been using Celonis for approximately two years.

Celonis was a stable solution. My company was trying to understand the power of Celonis. They wanted to create a second line of defense when audits fail because the segregation of duty team needs to ensure that the audits had never failed. Working in an alcoholic beverage company, they always wanted to make sure the solution never fails, or at least we're able to show them mitigation steps if one audit fails. This is the reason why they started the Celonis process mining as a proof of concept.

The scalability of Celonis is good. They have a lot of use cases and a lot of experience they have gained over a period of time. They have multiple models and ecosystems. Additionally, they have a lot of prebuilt apps or extractors, because they have done a lot of implementation of process mining. I have worked with Alteryx Designer, but Alteryx Designer's problem is it's not as simple as Celonis. Alteryx designer uses a complicated methodology that you have to do from the scratch. With Celonis, you don't need to do that. There are a lot of prebuilt extractors, and you can use those extractors if you know where to get the data from. For example, your data table in SAP gives you these PO header items.

I have not contacted support. However, I attended one of the technical seminars of Celonis. One of the academic counselors was there and I found them extremely knowledgeable. 

I have used Camunda, Alteryx Designer, and Google DMN previously. The Camunda forms were cloud-based which was a benefit.

This is a cloud-based tool and it does not require an installation. You need to have a data extraction which could be a continuous process.

The implementation process time or difficulty depends on the complexity of the infrastructure. I haven't tested the integration on different scenarios.

Whenever I learn something, until I see any return on that investment, I would not invest in it. I have a serious plan of investing more time and resources in Celonis. I have found Celonis has a lot of new additions and it would be able to capture the markets very soon. The way the process improvements or process excellence is being looked at and the next progressive step for automation, I believe Celonis would play a vital role.

Celonis offers free learning possibilities. I am using the free version of Celonis.

I have evaluated many other tools.

I would recommend this solution to others.

I rate Celonis a nine out of ten.

We use Celonis for process mining, discovery, credit management, billing, cash application. Also insights from Celonis are being used to support major ERP implementation project

Firstly, we discovered the process and were able to see the real picture. We were able to see how much and where the real process deviates from the standards that we assumed. 

Secondly, we were also able to trigger improvement initiatives using Celonis to change performance operations where it was required the most.

Thirdly, we were able to use Celonis insights to create our strategy as it provided the base for quantitative process features. It gave us insights into how much, when, and how many different notions happened within our process.

We use those three to formulate our strategy and scope and plan our resources for implementing the strategy.

For the amount of information that it processes, it works relatively fast. I like the visual presentation and the interface is intuitive. I also like that Celonis has a learning academy.

Complexity is the biggest problem. You need a large amount of skill and knowledge to work with the tool. You need to understand it and know more than the basics. 

It takes a huge amount of effort to build a good dashboard in Celonis because of the complexities of understanding how all those different processes work together, calculate them, and build them in Celonis.

If you need to do something custom or create an analysis on your own, you'll need to learn a lot, and it'll take weeks. This is not a self-service tool. Let's be honest. Many companies say that they have thousands of Celonis users, and this is probably true. But I don't really think that Celonis is an application that should be used in the organization by general operational people. This is more a tool for global process owners or process improvement functions. 

In future I would like to see alerts, better self-service capabilities, and cross-applicational KPIs in the next release.

I have used Celonis within the last 18 months.

Celonis is fairly stable. I would say it's reliable, and I would give it four out of five. Celonis depends on the underlying database, and probably in the cloud, it's going to be a different story than what we have experienced. Overall consider it as a stable solution, but we definitely had some problems not so long ago. I definitely wouldn't give it five out of five.

Scalability is very good. We have about 30 active users. Their roles are the global process owner team, the operational team who actually runs the process, and the strategic consultant for process improvement.

The product is actually being used every week. We have plans to increase our user base by building a superuser community to leverage it more. But we're not planning to expand it to new user groups or new processes.

Technical support is good. I would give them a four out of five. Our support isn't with Celonis. We have the COE model. Our support organization is different from the Celonis organization. The ITL sourcing company supports the product, and it's not necessarily Celonis.

The initial setup was complex. We went with the standard setup, and then we did some customization at the end. This approach eventually gave us the dashboards that we wanted.

There were three to five people in a team that deployed this solution. It took over a year to implement Celonis. But some of this was probably related to our infrastructure and not the product. It was quite a lengthy implementation.

I think we got a return on our investment. We have not done any formal calculation of our ROI, but one of our use cases was really where we found large processing efficiency through Celonis. It indicated a very high rate in one country, and we ran the improved initiative there. Now, we see a reduction there. Orders are getting faster, clients are happier, and we can also redeploy the resources to process something else.

Celonis is expensive. It's not for mid or low-sized enterprises because the license price is high. Overall, it's quite pricey compared to anything else that I have heard about. But the good thing is that they don't charge per user. They charge for the data model.

I would tell potential users that they really need to understand why they need this tool and have the right expectations. People tend to mix up this need and think that Celonis is a silver bullet. It's not true. 

Celonis is specific to process mining. Use it for process mining and nothing else. Be clear on these expectations with management. It's best to involve the business to really find definite KPIs. Define the metrics before the start of the project. This is essential to ensure that the insights are exactly in the area as expected. They also need to decide if they want a standard package or not.

I think we made a highly complex security system which requires a lot of software to maintain. We could have probably simplified that. If I implement Celonis again, I will be very clear and specific about our expectations. I would tell them what they should expect rather than what they have been told by consultants and managers who tend to overpromote the system.

On a scale from one to ten, I would give Celonis a nine.