Celonis Reviews

I use Celonis primarily for identifying high potential use cases where customers will benefit post automation. It provides insights into which areas to target by identifying pain points and high error percentages.

Celonis helps our organization by supporting digital transformation initiatives. Our knowledge of the product is enough to utilize it effectively even though we are not direct end users.

The most valuable features of Celonis are its graphical interpretation and pre-built connectors with industry platforms like SAP or Oracle. These pre-built connectors make it very easy as they are readily available.

Celonis could improve by expanding its use beyond finance areas into infrastructure domains, such as networks and server utilization. Also incorporating generative AI features would be beneficial.

I have been using Celonis for the last three years.

Celonis is very stable. I would rate it ten out of ten for stability.

Celonis is definitely scalable. It can be expanded to cover more areas like document scanning, images, and PDF scans.

The technical support team of Celonis is very responsive and helpful. I would rate them ten out of ten.

Positive

We do not restrict to one vendor but present multiple options to our customers, including UiPath, Blue Prism, and Automation Anywhere. We recommend Celonis based on its market leadership, pricing benefits, and cloud availability.

There is a definite financial benefit from using Celonis, with cost reductions ranging between 50% to 80%.

The pricing of Celonis is very competitive. I would rate it nine out of ten based on customer feedback.

We recommend Celonis, UiPath, Blue Prism, and Automation Anywhere to our customers and leave the final decision to them based on their research and needs.

Overall, I would highly recommend Celonis to other organizations because it has been the top leader in this area. The sales and support teams are very helpful, making it an advantageous choice compared to competitors.

I'd rate the solution nine out of ten.

We optimize banking processes with Celonis. 

Celonis, especially for high-risk finance-related processes, helped us make precise decisions and uncover hidden values within our architecture. It was one of the most significant values our business identified. Additionally, it helped us during the migration process. 

As an evaluator, I found the user interface easy to use. However, for business-oriented individuals who may not be as familiar with such tools, their focus was more on how it facilitated the review and analysis of processes rather than the user interface itself. From my perspective, I found the UI for process monitoring, process intelligence, and other functionalities to be good.

The UI could be improved.

I have been working with the product for more than 2 years. 

A couple of times, I encountered hindrances, possibly due to network issues or other factors. However, overall, the tool remained stable and usable.

The primary focus was automating some of the banking sector's processes. Finding multiple processes that could be merged or streamlined to create smoother processes helped us decide to move forward with the technology. My decision was primarily based on targeting processes for optimization.

Implementing Celonis within our organization was one of the most straightforward processes. Even when we began introducing it to our customers, I recall it being a straightforward experience. Connecting it to our existing processes and initiating the necessary approaches was relatively simple. Business-oriented individuals were particularly eager to see the identified value and realize the benefits of using Celonis.

I rate the overall solution a seven out of ten. We previously had a similar product called UiPath, which could handle most of the processes we aimed to optimize. However, Celonis provided additional features that UiPath lacked. Additionally, other features are available, such as those utilizing artificial intelligence for various operations and system integration and management.

I use it to understand the process to see whether we have the bottlenecks. To map the quotas. And to see if that way, which is the information flowing immediately. Hoping how bad this thing is in the process. 

We're currently visualizing data in the tools. We're setting up a proxy to pay some NetSuite and PTP. We're also analyzing data and visualizing QPI. So, we've been reviewing work, gathering data, putting everything together, and visualizing it in Celonis. It's been helpful in that way.

We're not even using Celonis to its maximum capability. There's still much to discover about how this tool is developing.

One of the best aspects is the ability to match documents for intercompany transactions. We use this a lot, and it's very helpful.

Because we need to understand what's happening within the company when we have internal transactions and charges between business units, this used to be done manually. Now, with Celonis, we can match them automatically and in real time. That's been helpful.

It could be less expensive.

I have been using this solution for a year. I work with the latest version. 

I would rate the stability a ten out of ten. It's very good. It offers good data consistently. It's somehow standardizing the way how the information is provided, and all those dashboards are very useful. So, it's a very good tool. We like it here.

I would rate the scalability a ten out of ten. It is very easy to scale. It works globally. I can analyze data globally. I can go see the process end-to-end for various streams. It's a very good tool.

We have high-profile managers and directors using Celonis for the outcome. They are not working with Celonis per se, but they are using the outcomes and the results of the website.

There are around 50 end users using this solution in my company. 

It's used every single day. The data is uploaded daily automatically from SAP. So, all the data is gathered, and the functionality gives value.

We plan to increase the further usage. We want to extend it to another team, but it's about budget and cost. So, we will see how we will do that.

We have an internal team. The team who works with the product, addressed the technical support. The result was satisfactory.

Positive

I did not have direct experience with the deployment process. But from what I saw, it was not so hard. What was pretty pretty straightforward. It's working very, very well with SAP.

I would rate the initial setup an eight out of ten, with ten being easy. I believe it took a couple of months to deploy. 

The deployment process was handled in-house. We have a team that takes care of the maintenance and updates. There were five to ten people involved. 

They work in continuous improvement as Celonis implementation, execution, or whatever.  

We have seen an ROI. We are spending less time gathering and analyzing the data, actually, not just analyzing or putting together any contracting dashboards and tables whatsoever. So, calculating the KPI. It's very useful in this research.

I would rate this return on investment seventy percent, where one is zero percent, and ten is a hundred percent return on investment.

It's pretty expensive. I would rate the pricing an eight out of ten, with ten being expensive. 

It works very well if you have money. It is working very well on a single version of Celonis, meaning if you have one ERP globally, all are already implemented. If you have many, it's a bit more difficult. But if you have only one ERP across all these teammates in the group,  this is a nice tool to use.

Overall, I would rate the solution a nine out of ten because it is expensive. 

Our main use cases for Celonis cover finance use cases and analyzing comparable performance.

Celonis provides business process analysis and technical consulting for deployment.

The process mapping is most valuable to us. It shows the sections of the different timestamps and the statistical information on the timestamps' waiting time. So that feature helps us give feedback to businesses and identify the final root cause.

They could provide artificial intelligence where, based on data they collect from reference cases, they could give us suggestions. For example, we see a long delay between steps, and based on the context, they could provide more suggestions on where the problem could be, and that would provide a very different value proposition for the solution. Likewise, if you can't define something as account receivable or account payable, Celonis could ask a lot of questions to fix the context to provide the right recommendation. It would be relatively easy.

It has been three years since we started using Celonis, and we are using the SaaS version.

I rate the solution's stability an eight out of ten because we have not seen performance issues so far.

I rate the solution's scalability a ten out of ten, it is very scalable. We have 200 end users using Celonis globally. Developers have multiple use cases.

Their consultants are quite knowledgeable.

Positive

We have used UiPath, they also have a process analysis tool. We did a POC and saw that it's lighter and easier to adapt, but the functionality was limited. That's why we don't use it anymore.

As a German software, Celonis' initial setup is difficult, so I rate the initial setup a five out of ten. Celonis has a learning curve. It's not very easy-to-handle software. It takes one month to negotiate and deploy the solution.

When deploying the solution, not counting the data of the consulting engagement, we have the environment discussion and the setup of the AWS environment their consultants put into the system. Then we do the rough testing, run some simple cases through the system, verify, and then go ahead. After that, we announce we can provide services to external customers. Overall, those are the general steps standard for any IT application. One or two people are enough for deployment. The solution is not a big one.

I rate Celonis' pricing a ten out of ten because it is expensive.

Celonis is now becoming the corporate standard solution. That's why we have been talking to the team at the global COE to get support for any future requirements. There's no extended collaboration with external companies anymore.

Celonis has identified the product's limitation, which is that it tells me where the problem is, but it cannot fix the problem. The tool only gives the proposal to fix it. Celonis is aware of the problem and provides transparency, and they are looking for solutions and options for businesses, but that is not in its scope. For example, when you go to a hospital and use an X-ray machine to understand what's happening, you won't expect the machine to fix your problem. You still have to get a doctor to do the operation and fix the problem. Celonis uses some of its features to solve problems, but not so successfully in all areas. Businesses are dynamic, and we are aware of our problems, and more transparency is great, but fixing that problem is much more valuable to us.

We are not considering increasing the usage at this stage because the business has just completed the first wave of deployment. Also, the license is not cheap.

Two things to keep in mind before choosing Celonis: do not think the solution can be easily adopted just because it is valuable for others. The system relies highly on the availability of data. Your company or business environment should provide the data that can fit the solution, especially since the timestamps available show the value. The second thing is that though process mining is valuable, double-check with businesses as to what they do to follow the transparency to convert the investment into business value. I rate Celonis an eight out of ten.

We use the solution for Process Mining for Order To Cash, Procure2Pay, and Finance (AR,AP) processes. O2C process was identified for mining as it spans multiple departments. Celoni from Order Management, Planning, Operations, and Finance and leveraging O2C Process Cockpit, we were able to quickly get details insights, anomalies, and discover bottlenecks. 

We were able to understand how process variants have organically grown, with huge deviations, delays, human touches, reworks, and huge cycle times between department handovers. The potential Opportunity Cash Value identified was around $19 million. 

Celonis EMS is hosted on Cloud integrated to Oracle EBS R12 on-prem database using an on-prem DB link agent.

Process mining helped us to discover, identify, and process anomalies, bottlenecks, cycle time, automate rates, and rework for O2C process spanned across multiple departments from Order Management, Planning, Operations, and Finance.

We managed to calculate 14 Industry standards process-centric KPIs like OnTimeDelivery, Shipment,1st-time-right, Touchless Rate, Rework Rate, Automation Rate, Pick-Pack-Ship Rate, Fulfillment Rate, DSO, DPOs, and Cost per Order. We managed to define and enforce process ownership across the business process and make Business Units accountable through KPI mappings. We leveraged Process Mined KPIs from APQC, DCMetrics, HighRadius, Celonis nd Novigo Platforms.

The Process Discovery and Opportunity Identification part was completed in three weeks. 

1. It is super easy to integrate a cloud-hosted EMS platform with an on-premise Oracle EBS DB (we managed to import 7ears of Oracle EBS data - 6.8 million records in two hours).

2. There are abundant prebuild process connectors available in Celonis marketplace which has accelerated our onboarding to install the Oracle EBS O2C, AP, AR, P2P, and OOTB KPIs.

3. It provides seamless unified views with awesome drill down options.

4. It's easy to write PQL queries for extracting KPIs, and easy to add, and customize filters and dashboards.  

5. It enables Touchless ERP automations leveraging EMS - action flows, automation, and action center for business units. 

1. The marketplace should offer process connectors for Oracle JDEdwards, and Peoplesoft.

2. If we can have prebuilt apps and a process cockpit for Oracle EBS Warehouse Management and Inventory Management.

3.  We need more documentation and examples of PQL language. That would be an improvement.

4. Importing data into Celonis should provide date/month/year import options so that you can import specific periods of data. 

5. Licenses are costly and calculated based on APC and the number of users. It should offer a more flexible option for initial data uploads. A pay-as-you-go model is not available yet.

We have been using Celonis Process Mining platform for more than six months now.

The platform has been completely stable and flawless since we have been using it.

It's easily scalable to any business process within the enterprise.

It's been excellent working with Celonis support engineers. CSM has been seamless, and very responsive. They take ownership and lead the issue and bring in expert SMEs when required.

Positive

We used UiPath Process Mining. We switched to Celonis as they had more cool out-of-box features compared to UiPath. 

The setup is very straightforward; the whole setup took us less than two days.

We used our vendor and Celonis engineers.

The ROI depends on how fast you are able to find process anomalies and business cases that benefit the enterprise WRT Cost, Labor productivity, and employee efficiency. For O2C alone, we found automation opportunities for 7000 hours, making the ROI recovered within 9 to 11 months.  

If you are new to process mining you can try the Snap/Snap+ versions offered by Celonis which are free/ under $10,000 with a fixed APC data size and fixed set of analyst, admin, and member users. You can do a pilot leveraging the Snap+ version post that you could go for the full EMS version which provides more advanced features but comes with a cost. For example, Celonis EMS APC-100G and 10 Users = $80,000-$95,000/year.

UiPath Process Mining was evaluated.

Process Mining adoption within the organization is a cultural change especially if you have siloed business units across the business process. You have to onboard the business users and analysts and make them understand how this platform helps and empowers them to go from a reactive to a more proactive mode and be more strategic vs being tactical.   

We use the tool for supply chain transformation. The tool has helped us find the bottlenecks in the supply chain like where the delay occurred in delivery, payment, etc. We had to extract two years' of data from the SAP system and an internal tool. We fed the data into Celonis and it created a process map for us with hundreds of variations. It has helped us see where exactly the bottleneck was. The tool has also helped us generate a lot of reviews and KPIs. It has helped us to find the problem and the remedy through process optimization.

They are killing the customers with high licensing prices. The tool’s pricing could be cheaper. Small enterprises wouldn’t be able to afford the tool.

I have been using the solution for two years. I use the tool’s latest version.

Celonis is stable. You need to have an Extractor server on the same cloud account. There have been minor issues where the Extractor server had gone down or was not able to connect. I would call them roadblocks.

The tool is scalable. Our company has 30 users for the solution. You can grant access to supply chain transformation group users. Once you have got what you wanted, you can remove users. You can also onboard new users when there is a new project or program. The number of users is always under your control. The number of users is also based on licensing costs. If you need more users, then you will have to pay for a license for them.

The tool’s tech support has been good so far.

The solution’s setup is of medium complexity. It is a SaaS-based product. The solution’s deployment took around six to eight months to complete. The setting up of the deployment environment took about three months.

The tool’s deployment was done by Celonis’ partner. They handled all aspects of it including the governance, operating model, etc.

 The solution’s pricing is based on APC. It charges you based on the amount of GV that you use.

I would rate Celonis an eight-point five out of ten for process mining. I would recommend this solution to anyone looking for process mining. The solution helps you monitor your business’ performance so that you can know the things happening with your business. It will help you to know why things are not moving, items are getting stuck, payments are not on time, etc.

I use the full process to list purchases for materials, as well as accounts receivable and accounts payable.

Celonis helped me with its credit management app and credit customers. The solution lists customers over order, and helps us find customers over credit. The solution also helps with price analytics and to find any material from one vendor.

Colleagues don’t use clear invoices in SAP, so we use all of them in Excel files and import them in SAP, but Celonis helped us to improve this process. After using Celonis, they should record a clear invoice for each financial document, And after that, I can monitor customer behavior.

Celonis’ Process Cockpit is valuable.

I prefer to see S/4HANA in the marketplace. With Celonis it’s a CU app for HANA, but it's for ECC for all of them. Using the other apps and connections is limited for us. For example, we need inventory management, and we use the S/4HANA, but we don’t have any application and connection for this process in the marketplace. This is a gap for my business.

I’ve worked with Celonis for about one year.

We had a bad connection with SAP for two or three days. After we upgraded to SAP 2022, we have probably had a problem connecting Celonis and SAP. And now the stability is not good. We consulted technical support about this problem and I’m waiting for answers. I rate Celonis’ stability a six or seven out of ten.

My company has 36 users on Celonis.

I’ve contacted Celonis’ customer support once and it was a good experience.

Positive

I rate the initial setup for Celonis an eight out of ten because it is easy. Also, everyone monitors updates. Celonis had an update for connection, extraction and data models, Celonis became much easier to use.

We need one day to install the connection and extract and one day to install any apps. We need six people to deploy the solution, with two analysts, two admins, two people from the IT team and two people working with the network.

The price is high for us. I rate the pricing a ten out of ten.

I’ve tested Process Diamond and a local software in my country.

When I see another person who works in a similar company, I recommend Celonis. But the price is too high for our country and is a problem for us. I rate Celonis an eight out of ten.

The main use cases for Celonis are twofold. Firstly, it involves the end-to-end implementation of Celonis for various business processes so that clients can monitor their business processes. Secondly, there's a secondary use case related to internal audits. Here, we analyze one to two years of data to identify process inefficiencies and other pain points.

In one of our client’s normal implementation projects, we identified different pain points using Celonis. Celonis identified a lot of rework, and we implemented some additional improvements, like RPA. This way, the rework can be minimized, reducing human involvement. This improvement was possible because of Celonis.

The product helps clients visualize potential savings by minimizing human errors and reducing manual work. These aspects can be effectively identified and implemented using Celonis. It is the goal for all the Celonis projects.

The purchase and ticketing management processes could be improved. The solution must be more user-friendly. Another room for improvement is the interface. A few different coding languages, such as Python, SQL, and YAML, are being used right now. To use the product completely, we have to know all these languages. It is a little difficult for beginners to learn so many new things together. If there are one or two languages or drag-and-drop features, it will be easier for new users.

Celonis provides many updates every month or every quarter. It is difficult for the implementation partners to stay updated with the features they are providing. The product is already adding many new features every quarter.

I have been using the solution for almost four years now. I currently use the latest version.

I rate the tool’s stability a nine out of ten.

I rate the tool’s scalability an eight out of ten because it is already a market leader. I have worked with different clients from different regions of the world. Almost all the clients prefer Celonis for process mining. Many clients are also moving from traditional reporting tools like Power BI or Tableau to Celonis.

I rate the ease of setup a seven out of ten. It is moderately easy. The solution is deployed on the cloud.

A standard deployment process takes around six to eight weeks. Initially, we set up the connection with the client's source system and Celonis. Then, we extract the data, transform it, and create the dashboard and reports as required. Finally, we analyze the visualization to identify the pain points.

I rate the product’s pricing a nine out of ten. The solution is quite expensive. It has some customized plans for different partners. Sometimes Celonis sells the licenses directly to the client, and we only implement it. So the licensing cost depends on the requirement, but it is costly.

I mostly work on cross-industry projects with multiple vendors from different industries and domains. The projects mainly revolve around processes like purchase-to-pay, order-to-cash, accounts payable, accounts receivable, ticketing, and integration management. There are a few KPIs that we track, and it depends on the process. For example, in the purchase-to-pay process, we have KPIs like reworks, automation, and segregation of duties. Based on these KPIs, we try to implement improvements and optimize the process flow wherever we see room for improvement.

I will recommend the solution to others because it will open up completely new potentials in their existing business process. They can know how their existing business processes can be optimized and improved. We can discover so many new things using Celonis, which is impossible with any other traditional reporting tool in the industry. The tool has many different capabilities, like automation. It is a complete tool. The solution has a few issues.

Overall, I rate the solution a nine out of ten.