Celonis Reviews

I'm employed as a process mining expert.

I had prepared a proof of concept regarding segregation of duty. We used to have a lot of problems with the segregation of duties of SAP. The solutions that we use are ServiceNow, SAP, and one other. SAP has three systems, the first one is the main enterprise system, the second is the AP one, which is used for planning, and the third is the CRM system. 

We also have something called DW, which is a data warehousing system. I was mostly in the security sphere, such as segregation of duties. There's no automatic role provisioning for the users who have joined the company or who are supposed to use SAP. We need to provide the accesses manually. We have to analyze the risk for each of the roles by using the GRC tool in SAP. It's an intensive manual process. There used to be a lot of problems while giving the rules, and while giving the rules, there are different markets. This company operates in 64 different countries, such as Uganda, Budapest, India, and Sri Lanka. These countries have different rules to define into it. For example, a user in the UK shouldn't have access to India. There is no possibility that we can trace it because there is no standard flow. There is no way you can pass through the data or event logs through this because there is no foolproof way of preparing a workflow.

In Celonis, you have something called a Petri net. Petri net is a token-based entry system, which helps you to find out the way how the event logs work. You have something called concurrence, which means if a PO or an invoice creation can happen at the same time, a process mining tool will not pick these two activities in their chronological order, because they might have happened at the same time. However, a token-based approach would have been better and more accurate. You would know that this particular event was passed, but this event is supposed to pass on the fourth or fifth phase of the tokenization. This was not the situation we had. The Petri net is complicated compared to a Google DMN flow. Google DMN flow is easier.

Celonis is one of the best solutions on the market. It offers you a lot of training materials and exposure to its ecosystem. Celonis is trying its best to prepare an ecosystem for it because, without an ecosystem, you will not be able to scale up.

I have noticed Celonis and Azure, as Infrastructure-as-a-service do not communicate well with each other. Since Celonis has recently acquired PAF they would try to synergize their operations with Microsoft tools. In the next couple of years, they should be more connected to the Microsoft ecosystems. In the long term, they should integrate more with SAP which is a partner of Microsoft. This would result in cost efficiencies.

I have been using Celonis for approximately two years.

Celonis was a stable solution. My company was trying to understand the power of Celonis. They wanted to create a second line of defense when audits fail because the segregation of duty team needs to ensure that the audits had never failed. Working in an alcoholic beverage company, they always wanted to make sure the solution never fails, or at least we're able to show them mitigation steps if one audit fails. This is the reason why they started the Celonis process mining as a proof of concept.

The scalability of Celonis is good. They have a lot of use cases and a lot of experience they have gained over a period of time. They have multiple models and ecosystems. Additionally, they have a lot of prebuilt apps or extractors, because they have done a lot of implementation of process mining. I have worked with Alteryx Designer, but Alteryx Designer's problem is it's not as simple as Celonis. Alteryx designer uses a complicated methodology that you have to do from the scratch. With Celonis, you don't need to do that. There are a lot of prebuilt extractors, and you can use those extractors if you know where to get the data from. For example, your data table in SAP gives you these PO header items.

I have not contacted support. However, I attended one of the technical seminars of Celonis. One of the academic counselors was there and I found them extremely knowledgeable. 

I have used Camunda, Alteryx Designer, and Google DMN previously. The Camunda forms were cloud-based which was a benefit.

This is a cloud-based tool and it does not require an installation. You need to have a data extraction which could be a continuous process.

The implementation process time or difficulty depends on the complexity of the infrastructure. I haven't tested the integration on different scenarios.

Whenever I learn something, until I see any return on that investment, I would not invest in it. I have a serious plan of investing more time and resources in Celonis. I have found Celonis has a lot of new additions and it would be able to capture the markets very soon. The way the process improvements or process excellence is being looked at and the next progressive step for automation, I believe Celonis would play a vital role.

Celonis offers free learning possibilities. I am using the free version of Celonis.

I have evaluated many other tools.

I would recommend this solution to others.

I rate Celonis a nine out of ten.

We use Celonis for process mining, discovery, credit management, billing, cash application. Also insights from Celonis are being used to support major ERP implementation project

Firstly, we discovered the process and were able to see the real picture. We were able to see how much and where the real process deviates from the standards that we assumed. 

Secondly, we were also able to trigger improvement initiatives using Celonis to change performance operations where it was required the most.

Thirdly, we were able to use Celonis insights to create our strategy as it provided the base for quantitative process features. It gave us insights into how much, when, and how many different notions happened within our process.

We use those three to formulate our strategy and scope and plan our resources for implementing the strategy.

For the amount of information that it processes, it works relatively fast. I like the visual presentation and the interface is intuitive. I also like that Celonis has a learning academy.

Complexity is the biggest problem. You need a large amount of skill and knowledge to work with the tool. You need to understand it and know more than the basics. 

It takes a huge amount of effort to build a good dashboard in Celonis because of the complexities of understanding how all those different processes work together, calculate them, and build them in Celonis.

If you need to do something custom or create an analysis on your own, you'll need to learn a lot, and it'll take weeks. This is not a self-service tool. Let's be honest. Many companies say that they have thousands of Celonis users, and this is probably true. But I don't really think that Celonis is an application that should be used in the organization by general operational people. This is more a tool for global process owners or process improvement functions. 

In future I would like to see alerts, better self-service capabilities, and cross-applicational KPIs in the next release.

I have used Celonis within the last 18 months.

Celonis is fairly stable. I would say it's reliable, and I would give it four out of five. Celonis depends on the underlying database, and probably in the cloud, it's going to be a different story than what we have experienced. Overall consider it as a stable solution, but we definitely had some problems not so long ago. I definitely wouldn't give it five out of five.

Scalability is very good. We have about 30 active users. Their roles are the global process owner team, the operational team who actually runs the process, and the strategic consultant for process improvement.

The product is actually being used every week. We have plans to increase our user base by building a superuser community to leverage it more. But we're not planning to expand it to new user groups or new processes.

Technical support is good. I would give them a four out of five. Our support isn't with Celonis. We have the COE model. Our support organization is different from the Celonis organization. The ITL sourcing company supports the product, and it's not necessarily Celonis.

The initial setup was complex. We went with the standard setup, and then we did some customization at the end. This approach eventually gave us the dashboards that we wanted.

There were three to five people in a team that deployed this solution. It took over a year to implement Celonis. But some of this was probably related to our infrastructure and not the product. It was quite a lengthy implementation.

I think we got a return on our investment. We have not done any formal calculation of our ROI, but one of our use cases was really where we found large processing efficiency through Celonis. It indicated a very high rate in one country, and we ran the improved initiative there. Now, we see a reduction there. Orders are getting faster, clients are happier, and we can also redeploy the resources to process something else.

Celonis is expensive. It's not for mid or low-sized enterprises because the license price is high. Overall, it's quite pricey compared to anything else that I have heard about. But the good thing is that they don't charge per user. They charge for the data model.

I would tell potential users that they really need to understand why they need this tool and have the right expectations. People tend to mix up this need and think that Celonis is a silver bullet. It's not true. 

Celonis is specific to process mining. Use it for process mining and nothing else. Be clear on these expectations with management. It's best to involve the business to really find definite KPIs. Define the metrics before the start of the project. This is essential to ensure that the insights are exactly in the area as expected. They also need to decide if they want a standard package or not.

I think we made a highly complex security system which requires a lot of software to maintain. We could have probably simplified that. If I implement Celonis again, I will be very clear and specific about our expectations. I would tell them what they should expect rather than what they have been told by consultants and managers who tend to overpromote the system.

On a scale from one to ten, I would give Celonis a nine.

Celonis helps to understand the processes within a company. For example, if you are an insurance company, you can use it to check how the end user or the person who's doing data entry of underwriting is performing their tasks. You can also analyze the flow of insurance and determine how it should be done. This can help you reduce your costs by 30 to 40 percent. 

Additionally, you can use Celonis to define and optimize your existing processes. By doing this, you can derive the perfect process mapping and customer claims processing can be streamlined. Celonis can be used for various processes, including underwriting, procurement, and end-customer claims.

We have around 110 to 120 developers under that, or multiple teams are there. They tend to do a lot of specific work for Celonis or process mining.

My two favorite features are execution management and process intelligence, which provide 360-degree data. These are my favorite features because they offer an implementation strategy for specific processes and provide recommendations. It's like having an expert provide a solution for a mining problem.

I would like to see additional features, such as starting up a kind of prototype based on the domain. For example, in the insurance domain, they could provide templates for top-tier processes. Currently, we are stating our own processes.

Additionally, it would be helpful if they could categorize processes into tier levels, such as tier one, two, and three, and provide guidance on aligning oneself accordingly. This could be useful in considering costs and other factors.

We are using version 2022.4.4 of Celonis.

The stability is great. I would rate it a nine out of ten.

It is a scalable solution. The number of users varies from 10 to 12 because that's set up for the mining team

The customer support is pretty good. They provide both on-call and email support, and they also have a good library of troubleshooting guides to refer to.

The initial setup is straightforward.

For the last two years, my team and I have been working on the deployment processes.

We have a yearly subscription model. They started with nice protection, but it is pretty high now.

For anyone doing process mining, this is the top tool available. It is the best one.

Overall, I would rate it an eight out of ten. The only drawback is the lack of domain-specific templates based on tier levels.

I used Celonis in the previous company that I have just left. They were using it in the cloud. It was integrated with SAP and all the transactional data from SAP, such as the purchase orders, purchase requisitions, approvals, inventory, and so forth. 

It provided more visibility. For example, it was used across North America, and while analyzing the purchase orders, we realized that the deviation on the price was particularly high in Mexico. We noticed that the deviation of the price was because the price was not updated in SAP. It should have been updated in the master data. As a result, the vendor had a huge deviation for the particular part numbers, which was causing problems for the purchase order approval. Celonis provided that visibility, and it was really easy to see where the deviation was. The report showed in red all those price changes that were happening in the transactions. So, it was very easy to pinpoint the issue.

It is a very strong and very powerful solution. You can seamlessly process a large amount of data. It doesn't take a long time to do the analysis. It provides the analysis matrix, which basically includes all the analytics that need to be performed for the transactions. You can drill down really fast within graphics. You can double click and drill down to specific areas for more details. It is very intuitive and easy to use.

Similar to what SAP is doing with S/4HANA, Celonis should allow business users to create their own analytics tab. In my previous organization, business analysts were the only ones who were actively building these reports with Celonis, whereas SAP platforms are now allowing the business users to create their own reports with graphics and all other things based on the data that is presented. This is one thing that Celonis needs. Currently, just the technical teams are doing that.

Sometimes, when we were looking at five years of data, it used to take up to 3 seconds. It wasn't bad, but we had to wait a little bit. It probably also had to do with the server.

I don't know if it can be used on mobile devices. If not, that will be the way to go. They should mobilize it to allow people to see these reports on their mobile devices.

I have been using this solution for around a year.

It is really stable.

It is a tool that can be used in corporations for all decision-making. It can be used by directors and managers to do their analysis. Having said that, I don't know if it could be used on mobile devices such as a mobile phone or iPad. In my previous company, they didn't allow us to have direct access on our mobile devices, but they had started opening to that.

In terms of users, generally, managers and above used this solution. Its users included purchasing manager, the person who handled the customer service management, and the person who handled the service for parts. 

Their plan was to keep using it and use it more extensively. Unfortunately, not everybody was buying that because they were overwhelmed with a lot of stuff going on. If this tool is provided to all management positions, it could be a very good tool for key performance index and making decisions about how to approach things and so forth. They had the intention, and Celonis was the tool that they decided to use for this kind of analysis.

I didn't interact with their technical support.

Everybody was using a tool for reporting. Some were using BI, and there were some who were using Tableau. Some people just directly used Excel. They were exporting data into Excel and just doing it themselves, which is a lot of work because you have to create your own analytics, formulate the algorithms, filters, and so forth.

BI, Tableau, and other tools are comparable to it. You could do probably the same thing with BI or perhaps Tableau, but you will have to build them from scratch. Celonis is out of the box. The graphics and analytics were very convenient because they were already relevant to SAP. It was intuitive, which was a very good thing.

Celonis has all the built-in features that can give you all the information you need with a large amount of data. With all other applications, you have to do analysis, formulate the algorithms, create filters, and so forth to get to that point. So, obviously, time is the essence. After you have implemented Celonis, it can be used extensively in different sections of your organization without any issue.

There were standard tables in SAP that were used for things like purchase order constructions. So, the business analyst took all standard tables and dropped them into Celonis. After that, based on the criteria, we would go over and drill down to make sure that Celonis had the correct amount, quantities, and vendors, and nothing was missing. We worked through that process for the complete transactional data for many weeks to make sure that the totals were correct and matching SAP. We had to query the data and then analyze it to make sure that the totals match. After that was done for all transactions, we just declared that it was integrated completely and was ready to use. There were some pieces that were enhanced in SAP to accommodate Celonis and give the correct data according to those enhancements.

In terms of duration, it took a little more than expected because of COVID. It took about a year. We were doing it through Team meetings, and the business analyst from Celonis was in Germany. We had to meet very early in the morning with them. We met once or twice a week to go over all processes.

We had a business analyst from Celonis working with the manager of a specific area. The purchasing manager was in charge of helping us to go through the end-to-end process to make sure that we cover all processes related to purchasing, such as assets purchasing, supplies purchasing, and so forth. All different end-to-end processes needed to be fulfilled with Celonis reporting. My role was to help them to reconcile the totals to make sure that they were matching.

From a technical standpoint, it provides an ROI.

I was not involved in that, but I am sure it was cost-effective for them. That's why they made the decision to take it.

I would rate Celonis a nine out of ten.

We have been using it for process optimization. We use it for our procure-to-pay (P2P) process and accounts payable process. 

It is a complete cloud solution. It is hosted on Celonis Cloud, and we just get an instance of the solution. We are using its latest version.

We are trying to optimize all of our organizational processes with this solution. It gives full visibility of how a process is run end to end.

It has a strong capability for hosting a lot of data. It is quite robust. 

Automated root cause analysis and process explorer features are very good. It provides a lot of selections, such as process flow selection, attribute selection, etc.

Their communication related to the product roadmap should be improved. From a customer's point of view, they should communicate more about their product roadmap.

The way they manage the data should also be improved. There is a lot of room for improvement there because a lot of duplicated data gets created, which should be improved. There should be ease of data management and code management. 

Their support can also be improved. There is a lot of back and forth communication exchange with their service desk. I see a bit of improvement there.

I have been using this solution for two and a half years. I have been using it extensively during these years.

It is stable.

It is scalable.

In terms of its users, it is not being used by a lot of end-users in our organization. It is being used by IT solution experts and business process owners. We do have plans of increasing its usage. There will be similar people using the tool, but it will be expanded to other processes of the organization.

I have mixed feedback about their support. They are quick, but sometimes, there is a lot of exchange of questions back and forth. We also have some direct contacts through our customer success manager, and with their support, we are able to get the right technical support, but their service desk takes time. 

We didn't use any other solution previously.

From a product point of view, it was straightforward, but we had to undergo a lot of internal processes, which took time. It took about three months, but most of it was more from an internal process or governance point of view.

We consulted Celonis. Our experience with them was good. Being the vendor, they, of course, have very strong knowledge. They have very strong consultants.

I'm managing it, and I have two people reporting to me. So, we have two to three people for deployment at a given time. In the future, we'll have to expand.

We didn't evaluate other options. This was our first choice. It was a top-down directive.

They are bringing in many new features. One of the new features they have is Action Flows. It is a good feature, but we are yet to explore it extensively. We have an understanding of it, but we are yet to put it into full use. They are also working a lot on extending their process connectors. The way they're extending their process connectors is very beneficial.

It is a strong solution. My advice would be to get it implemented in strong collaboration with the solution experts. Whatever process you are working with, you should onboard the solution experts of that process because, without that, you may not get the correct results. The tool is capable, but you need to put people with the right knowledge on it.

When we started using the tool, we found a lot of cases where a certain type of non-compliance was highlighted, which is not the fault of the tool. With direct knowledge of the people or the solution experts, we understood that few cases are normal and few cases are not normal. So, you need to understand what is normal and what is not normal from solution experts. 

I would rate it an eight out of 10.

I am learning to use the solution for now.

I like that the product allows users to connect to different source systems like SAP, ServiceNow, and Salesforce. I like how the product deals with automation. I like the product’s UI, how the features work, and how they look.

Celonis provides machine learning or artificial intelligence analysis for the root cause of some process inefficiencies. We don't have to identify issues by ourselves. We can just rely on Celonis’ ML or AI features.

The tool must have better process graphs. It would be better to have some tool keys with customizable data. It would be better if detailed information about an activity is available when we hover the cursor on the activities. The solution must provide better side-by-side comparisons of different processes like target and current process or as-is and to-be models. I have faced issues on these points while using the product.

I have been using the solution for half a year.

I rate the solution’s stability a nine out of ten.

The tool’s scalability is great, and I like how it is done. I rate the scalability an eight out of ten. I have a small team of six people. We are learning and trying to do some test projects or pilots in the solution. We plan to increase the usage. Our clients want to look at our results. We are thinking about talking to Celonis to purchase some additional licenses. It depends on our projects and pilots. We like Celonis, and we would like to develop in this area.

I've used technical support a couple of times. The team’s response was fast and pretty clear.

Positive

I have used UiPath Process Mining. I have a bit more experience with it than Celonis. However, I like Celonis, and I am trying to learn and make Celonis our main tool for process mining in my team.

The initial setup was easy. I rate the ease of setup a nine out of ten. The deployment can be done very fast. I didn’t face any issues during the deployment. I used Celonis’ task mining tool. It's something different from process mining. Task mining deployment can take several minutes.

To deploy the tool, we should prepare our data, upload it, and do the analysis. Then, we can share the dashboard we make. We must assign roles to people we want to share the analysis with. It depends on how many people we want to see it.

I rate the pricing a five out of ten. The product is pretty expensive but reasonable.

People who want to use the solution should watch a lot of videos that Celonis provides in its academy. They must find some understandable project to understand process mining and how to work with it. They must try as many vendors as they can to compare and find the best solution.

We should find the tools that are best for our current task or our current project. We should not be rigid about using only Celonis or only UiPath. Overall, I rate the product a nine out of ten.

I use the product for technical support.

The main feature of the product is process mining. We can use it to discover processes and mitigate the mistakes in the process. It also helps in optimizing the processes.

First-time users would need help from the support team to implement the solution. The support costs are very high. We must pay a very high price if we need to involve the support team.

I have one year of experience implementing the solution in the mining industry.

We get support from the web pages dedicated to support. If we face any specific server situation we don't have any experience with, we can resolve it with the technical support team’s help.

Positive

We use other enterprise solutions like Make. We use Make to integrate other solutions like Microsoft Excel and SAP.

The initial setup is not complex. We need to get trained and have some expertise in using the tools and the platform.

We implement the solution to gather information about the service providers. We do not need to maintain the product after that.

The tool has different pricing plans. We use a cloud solution focused on enterprise businesses new to process mining and Celonis. If we want to scale it up in the company or another process and another business unit, the cost will be high.

Once we try to scale it up, the product becomes expensive. The pricing is not an issue in a medium and large company because it's very low. It will cost $15,000 a year when we start using the solution. However, if we want to scale these solutions, the pricing can go up to $200,000 and more.

We do only one project or one process. I do not have experience with the tool’s scalability. We use it to mitigate the mistakes in this process. It is a very good product. Overall, I rate the product a nine out of ten.

I've used Celonis for process mining, and it's the same as any process mining platform. I worked on the financial processes and the management side and did some benchmarking against KPIs.

What I found most valuable in Celonis is the ease of use.

I also like that users can compare and contrast and derive any KPIs, keep track and see what's happening within the process via Celonis. 

The solution also allows different user levels, not just the C-suite level, to look at some of the cost corrections that can be done to reach goals. I find this helpful, mainly because the leadership team doesn't usually have an idea of what exactly happens in the day-to-day process, and this gives leaders good insight into what is happening and how it affects the KPIs.

The task mining feature of Celonis needs improvement because it's more challenging than it looks. The solution still has a long way to go in that area.

I've been on a break, but I used Celonis within the last twelve months. My experience with it is one and a half years.

Celonis stability is an eight out of ten.

Celonis is a pretty scalable solution, but you must be more careful about the data you bring into the system. Do you think it's required? Otherwise, you'd have another data duplication on the cloud, where the cost could increase quickly.

I haven't used any other solution apart from Celonis.

The initial setup for Celonis is an eight out of ten, but it still depends on the data quality.

You need engineers and the development team to get the process started. Still, if you don't have the correct data, you'd spend a lot of time getting that in the proper format and extracting it from different systems.

Celonis can be fully deployed between three to six months, depending on the complexity.

A third party implements Celonis projects for my company. I come from consulting, and I have clients on Celonis.

Pricing-wise, Celonis is a five out of ten right now because my clients just started with the solution. When my clients start looking at scaling Celonis, the cost will grow. Every user has an additional charge, and every gig of data you bring in costs extra. That's where you have to be careful when scaling the solution.

The number of people involved in deploying Celonis depends on the scale of projects, but for one process, such as a financial end-to-end AP process, the initial development to deployment requires anywhere between three to four people, including engineers, processors, and consultants, at least.

My rating for Celonis is eight out of ten because it's coming up with many good features. Every day, there's something new about Celonis.