Celonis Reviews

Celonis helps to understand the processes within a company. For example, if you are an insurance company, you can use it to check how the end user or the person who's doing data entry of underwriting is performing their tasks. You can also analyze the flow of insurance and determine how it should be done. This can help you reduce your costs by 30 to 40 percent. 

Additionally, you can use Celonis to define and optimize your existing processes. By doing this, you can derive the perfect process mapping and customer claims processing can be streamlined. Celonis can be used for various processes, including underwriting, procurement, and end-customer claims.

We have around 110 to 120 developers under that, or multiple teams are there. They tend to do a lot of specific work for Celonis or process mining.

My two favorite features are execution management and process intelligence, which provide 360-degree data. These are my favorite features because they offer an implementation strategy for specific processes and provide recommendations. It's like having an expert provide a solution for a mining problem.

I would like to see additional features, such as starting up a kind of prototype based on the domain. For example, in the insurance domain, they could provide templates for top-tier processes. Currently, we are stating our own processes.

Additionally, it would be helpful if they could categorize processes into tier levels, such as tier one, two, and three, and provide guidance on aligning oneself accordingly. This could be useful in considering costs and other factors.

We are using version 2022.4.4 of Celonis.

The stability is great. I would rate it a nine out of ten.

It is a scalable solution. The number of users varies from 10 to 12 because that's set up for the mining team

The customer support is pretty good. They provide both on-call and email support, and they also have a good library of troubleshooting guides to refer to.

The initial setup is straightforward.

For the last two years, my team and I have been working on the deployment processes.

We have a yearly subscription model. They started with nice protection, but it is pretty high now.

For anyone doing process mining, this is the top tool available. It is the best one.

Overall, I would rate it an eight out of ten. The only drawback is the lack of domain-specific templates based on tier levels.

I used Celonis in the previous company that I have just left. They were using it in the cloud. It was integrated with SAP and all the transactional data from SAP, such as the purchase orders, purchase requisitions, approvals, inventory, and so forth. 

It provided more visibility. For example, it was used across North America, and while analyzing the purchase orders, we realized that the deviation on the price was particularly high in Mexico. We noticed that the deviation of the price was because the price was not updated in SAP. It should have been updated in the master data. As a result, the vendor had a huge deviation for the particular part numbers, which was causing problems for the purchase order approval. Celonis provided that visibility, and it was really easy to see where the deviation was. The report showed in red all those price changes that were happening in the transactions. So, it was very easy to pinpoint the issue.

It is a very strong and very powerful solution. You can seamlessly process a large amount of data. It doesn't take a long time to do the analysis. It provides the analysis matrix, which basically includes all the analytics that need to be performed for the transactions. You can drill down really fast within graphics. You can double click and drill down to specific areas for more details. It is very intuitive and easy to use.

Similar to what SAP is doing with S/4HANA, Celonis should allow business users to create their own analytics tab. In my previous organization, business analysts were the only ones who were actively building these reports with Celonis, whereas SAP platforms are now allowing the business users to create their own reports with graphics and all other things based on the data that is presented. This is one thing that Celonis needs. Currently, just the technical teams are doing that.

Sometimes, when we were looking at five years of data, it used to take up to 3 seconds. It wasn't bad, but we had to wait a little bit. It probably also had to do with the server.

I don't know if it can be used on mobile devices. If not, that will be the way to go. They should mobilize it to allow people to see these reports on their mobile devices.

I have been using this solution for around a year.

It is really stable.

It is a tool that can be used in corporations for all decision-making. It can be used by directors and managers to do their analysis. Having said that, I don't know if it could be used on mobile devices such as a mobile phone or iPad. In my previous company, they didn't allow us to have direct access on our mobile devices, but they had started opening to that.

In terms of users, generally, managers and above used this solution. Its users included purchasing manager, the person who handled the customer service management, and the person who handled the service for parts. 

Their plan was to keep using it and use it more extensively. Unfortunately, not everybody was buying that because they were overwhelmed with a lot of stuff going on. If this tool is provided to all management positions, it could be a very good tool for key performance index and making decisions about how to approach things and so forth. They had the intention, and Celonis was the tool that they decided to use for this kind of analysis.

I didn't interact with their technical support.

Everybody was using a tool for reporting. Some were using BI, and there were some who were using Tableau. Some people just directly used Excel. They were exporting data into Excel and just doing it themselves, which is a lot of work because you have to create your own analytics, formulate the algorithms, filters, and so forth.

BI, Tableau, and other tools are comparable to it. You could do probably the same thing with BI or perhaps Tableau, but you will have to build them from scratch. Celonis is out of the box. The graphics and analytics were very convenient because they were already relevant to SAP. It was intuitive, which was a very good thing.

Celonis has all the built-in features that can give you all the information you need with a large amount of data. With all other applications, you have to do analysis, formulate the algorithms, create filters, and so forth to get to that point. So, obviously, time is the essence. After you have implemented Celonis, it can be used extensively in different sections of your organization without any issue.

There were standard tables in SAP that were used for things like purchase order constructions. So, the business analyst took all standard tables and dropped them into Celonis. After that, based on the criteria, we would go over and drill down to make sure that Celonis had the correct amount, quantities, and vendors, and nothing was missing. We worked through that process for the complete transactional data for many weeks to make sure that the totals were correct and matching SAP. We had to query the data and then analyze it to make sure that the totals match. After that was done for all transactions, we just declared that it was integrated completely and was ready to use. There were some pieces that were enhanced in SAP to accommodate Celonis and give the correct data according to those enhancements.

In terms of duration, it took a little more than expected because of COVID. It took about a year. We were doing it through Team meetings, and the business analyst from Celonis was in Germany. We had to meet very early in the morning with them. We met once or twice a week to go over all processes.

We had a business analyst from Celonis working with the manager of a specific area. The purchasing manager was in charge of helping us to go through the end-to-end process to make sure that we cover all processes related to purchasing, such as assets purchasing, supplies purchasing, and so forth. All different end-to-end processes needed to be fulfilled with Celonis reporting. My role was to help them to reconcile the totals to make sure that they were matching.

From a technical standpoint, it provides an ROI.

I was not involved in that, but I am sure it was cost-effective for them. That's why they made the decision to take it.

I would rate Celonis a nine out of ten.

I am learning to use the solution for now.

I like that the product allows users to connect to different source systems like SAP, ServiceNow, and Salesforce. I like how the product deals with automation. I like the product’s UI, how the features work, and how they look.

Celonis provides machine learning or artificial intelligence analysis for the root cause of some process inefficiencies. We don't have to identify issues by ourselves. We can just rely on Celonis’ ML or AI features.

The tool must have better process graphs. It would be better to have some tool keys with customizable data. It would be better if detailed information about an activity is available when we hover the cursor on the activities. The solution must provide better side-by-side comparisons of different processes like target and current process or as-is and to-be models. I have faced issues on these points while using the product.

I have been using the solution for half a year.

I rate the solution’s stability a nine out of ten.

The tool’s scalability is great, and I like how it is done. I rate the scalability an eight out of ten. I have a small team of six people. We are learning and trying to do some test projects or pilots in the solution. We plan to increase the usage. Our clients want to look at our results. We are thinking about talking to Celonis to purchase some additional licenses. It depends on our projects and pilots. We like Celonis, and we would like to develop in this area.

I've used technical support a couple of times. The team’s response was fast and pretty clear.

Positive

I have used UiPath Process Mining. I have a bit more experience with it than Celonis. However, I like Celonis, and I am trying to learn and make Celonis our main tool for process mining in my team.

The initial setup was easy. I rate the ease of setup a nine out of ten. The deployment can be done very fast. I didn’t face any issues during the deployment. I used Celonis’ task mining tool. It's something different from process mining. Task mining deployment can take several minutes.

To deploy the tool, we should prepare our data, upload it, and do the analysis. Then, we can share the dashboard we make. We must assign roles to people we want to share the analysis with. It depends on how many people we want to see it.

I rate the pricing a five out of ten. The product is pretty expensive but reasonable.

People who want to use the solution should watch a lot of videos that Celonis provides in its academy. They must find some understandable project to understand process mining and how to work with it. They must try as many vendors as they can to compare and find the best solution.

We should find the tools that are best for our current task or our current project. We should not be rigid about using only Celonis or only UiPath. Overall, I rate the product a nine out of ten.

If we deal with finance and accounts, we can do process mining for our customers' accounts payable processes. Within the accounts payable, we can observe the flow and invoices. We can see how many days it takes and which invoices are processed right the first time. We can also generate the process flow using Process Explorer.

In addition, some dashboards display the day's outstanding payables and show how many invoices are pending. It helps us know how much money is lost and how to get discounts or pay the full amount.

Celonis has machine learning and root cost analysis capabilities. It also has capabilities with process deviations and Process Explorer. In addition, we can do filtration based on activity and timestamp, and several features are available in Celonis to prioritize certain use cases.

They need to improve the root cause analysis because they label symptoms as root causes. In addition, they need to provide readymade value stream mapping. There are several models in value stream mapping, like first pass yield and rolled throughput yield, and these concepts are brought in as a measure in the Process Explorer. It will be beneficial to anybody who wants to complete a workshop.

We have been using this solution for two and a half years. Deployment depends on the customer's requirements, and some customers prefer having this solution on cloud, while others prefer it on their servers. We help customize Celonis for our clients so that data can be mined and different views of the process can be realized. We can identify deviations in the process, the root causes for those deviations and the financial impact.

It is a very stable product, and there are no issues.

It is a scalable solution.

The technical support is a commercial model, so they have readymade demos. There are also customized use cases that can be lifted and implemented. We haven't directly used technical support, so I can't provide details on their direct support.

There are two types of facilities available in Celonis. First, the setup is straightforward because they have a very good financial and account ecosystem. They have a good amount of connectors available, but certain kinds of customizations must be done in the non-finance area. Celonis has an industry wheel feature that mentions the use cases across different industries and within different departments.

The deployment depends on the number of use cases and their complexity. For example, a typical finance deployment won't take more than eight to 12 weeks. However, it may take four to five months to complete in some cases. In addition, if it's a customizable non-finance process, it takes a bit more time.

I cannot provide any details on licensing because it is confidential information, but the licensing cost differs from organization to organization and partner to partner. A gold partner has more benefits and provides a discounted license.

I rate this solution a nine out of ten. Regarding advice, it is good to always complete the modules in Celonis. This will help to understand where to focus transformation efforts. In addition, if a third-party consultancy is thinking of using Celonis, the modules will help with an approach to a customer's pitch. I believe the certification is costly, but the training model will provide a way to get sales for Celonis customization and implementation. Customers should go through the modules first and decide.

I use the product for technical support.

The main feature of the product is process mining. We can use it to discover processes and mitigate the mistakes in the process. It also helps in optimizing the processes.

First-time users would need help from the support team to implement the solution. The support costs are very high. We must pay a very high price if we need to involve the support team.

I have one year of experience implementing the solution in the mining industry.

We get support from the web pages dedicated to support. If we face any specific server situation we don't have any experience with, we can resolve it with the technical support team’s help.

Positive

We use other enterprise solutions like Make. We use Make to integrate other solutions like Microsoft Excel and SAP.

The initial setup is not complex. We need to get trained and have some expertise in using the tools and the platform.

We implement the solution to gather information about the service providers. We do not need to maintain the product after that.

The tool has different pricing plans. We use a cloud solution focused on enterprise businesses new to process mining and Celonis. If we want to scale it up in the company or another process and another business unit, the cost will be high.

Once we try to scale it up, the product becomes expensive. The pricing is not an issue in a medium and large company because it's very low. It will cost $15,000 a year when we start using the solution. However, if we want to scale these solutions, the pricing can go up to $200,000 and more.

We do only one project or one process. I do not have experience with the tool’s scalability. We use it to mitigate the mistakes in this process. It is a very good product. Overall, I rate the product a nine out of ten.

I use Celonis for some of the requirements needed to complete my tasks as a data analyst.

I like the spaghetti it throws off when configuring the sequence of processes and tracking the endpoint. I also like the variation from these defined processes and what is being observed on the ground. 

I'm exploring the root cause analysis a lot these days, and it seems to be quite interesting. But again, there are a lot of external dependencies on that. But I think the spaghetti, and the one that shows the variation and the performance gap, is something which I really like.

I would really appreciate it if Celonis had significant compatibility with robotic process automation solutions. Once they define the process and understand it, streamline it, optimize it, and take inputs around it. When they reconfigure the process, there should be good compatibility with any of the automation tools, wherein I can integrate for robotic process automation, where I can streamline many of these processes on the application itself.

Today, I need to extract this process and reload it into other tools, like UiPath, to integrate them with Automation Anywhere. If this tool can provide that efficiency, that would be great. 

I'm a data analytics guy. I lead a data analytics team. So technically, I would primarily look at if this can give me a visualization opportunity and integrate that in terms of the data.

I've been working with Celonis for more than four years.

Stability is quite adequate for our requirements. I have not faced a massive glitch, which I need to be concerned about.

I have not tried to scale it because we just have it in a couple of people's systems. We have not seen any challenges at this point in time, and our usage is limited to a small team. We have about 15 users.

I've used other tools, like the IBM tool and SAP Signavio, and I think UiPath is good. Ignoring the lack of automation capabilities, I think Celonis is pretty nice. I prefer Celonis because of its user-friendliness, visualization and process comparison, spaghetti, and user reviews. I think it's much more comfortable.

I never had any challenges in setting up the Celonis. I don't think it was difficult.

I implemented this solution.

The price could be better. If you ask a customer, they will always say it's highly-priced. In my personal opinion, the cost can be at the lower end. I think it's suitable for large organizations at this point in time.

On a scale from one to ten, I would give Celonis an eight.

Celonis is mainly used for process mining i.e. mining and analyzing business processes to create solutions.

Celonis' best feature is a new one called Action Flow, an enhanced version of earlier automation features with lots of integration options with other systems so you can access third-party systems and automate some actions there too.

The one thing that could be improved is the guides are not getting updated to cover new features and upgrades, which means we can't use them at their full potential. In addition, the development could be done more quickly, so we don't have to search online for solutions.

I've been using Celonis for three years.

Celonis has been quite stable since we migrated to the cloud version.

Celonis' scalability is completely customizable.

Celonis' technical support is quite professional, and they respond to tickets raised online quite well and quickly. However, sometimes it takes time to get a response, or they just send links to documentation that we've already seen and don't solve our problem.

Positive

I have also used SAP Signavio, but I found Celonis to be more mature with much more capability.

The initial setup is straightforward, and a standard deployment takes around three months.

Celonis is cost-effective.

Celonis is a very good tool that can improve your business process in a single package. It provides process analyzing power, automation, and real-time monitoring with a single license. I would give Celonis a rating of eight out of ten.

The most common use case for Celonis involves its ERP applications, notably for SAP and Oracle, particularly for procure-to-pay and order-to-cash processes. 

Clients use Celonis to process mined data created on SAP or Oracle and gain insights into process executions.

Celonis primarily helps with process discovery by understanding process variations and identifying opportunities for improvement. 

Although it is not utilized much for continuous monitoring, it has significantly enhanced our understanding of improvement opportunities.

The most effective feature of Celonis is its capacity to analyze processes and uncover optimization opportunities through its visualizations of process variances.

Celonis does not provide a detailed picture of user activities within processes because it relies on event logs from ERP systems. It offers only a process view without task mining capabilities. Expanding into task mining could offer greater insights.

I have approximately four years of experience working with Celonis.

The stability of Celonis is impressive. I would rate it as an eight on a scale from one to ten.

Celonis has high scalability, which I would rate as an eight on a scale from one to ten.

I find the technical support from Celonis to be of high quality, rating it a nine out of ten.

Positive

The initial setup of Celonis is relatively straightforward. The setup process is crucial, and with good quality data, Celonis is an easy product to use.

The return on investment from Celonis comes from identifying opportunities for process improvement which translate into time savings and cost savings.

Pricing varies depending on client needs and deployment scale. However, I find it competitively priced and offering good value for money in high-volume data analysis scenarios.

Celonis is recommended due to its proficient ease of use, rapid insight discovery, ability to execute on insights, and effective impact measurement.

I'd rate the solution eight out of ten.