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Bizagi vs Celonis comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 1, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Bizagi users report a 20%-30% ROI, citing enhanced automation, cost savings, and increased efficiency, prompting upgrades.
Sentiment score
7.7
Celonis delivers substantial ROI through efficiency, automation, and cost reduction, significantly enhancing processing speed and customer satisfaction.
In my opinion, there's a positive return on investment.
 

Customer Service

Sentiment score
7.1
Bizagi offers responsive customer support, though response speed varies, with premium plans mitigating delays; online resources aid accessibility.
Sentiment score
6.9
Celonis support is fast and responsive, but satisfaction varies; response quality may depend on contract size.
The toolset is very intuitive, so we didn’t need to contact their support much.
We cannot expect major customer support.
If I have a large contract, Celonis supports the partner with architect solutions or other technical profiles.
Customer service was super helpful and super responsive during the deployment.
 

Scalability Issues

Sentiment score
6.6
Bizagi scales well with Azure cloud support, though price and server resources affect performance in large expansions.
Sentiment score
7.5
Celonis is praised for its scalability, easy integration, and limited infrastructure dependency, surpassing tools like Tableau and Power BI.
There is no direct scalability option.
If I rate scalability from one to ten, I would probably give it a six.
At the moment, I'd rate scalability six or seven out of ten.
 

Stability Issues

Sentiment score
7.0
Bizagi is generally reliable but experiences occasional freezes, slow loading, and performance issues, especially with large processes or updates.
Sentiment score
8.1
Celonis is highly praised for its stable, reliable performance, with users rarely experiencing downtime or technical issues.
It's super stable.
 

Room For Improvement

Bizagi struggles with performance, licensing complexity, and inadequate integrations, hindering workflow efficiency, collaboration, and user experience.
Celonis requires improved user-friendliness, integration, pricing, support, machine learning, and data management for enhanced flexibility and efficiency.
For more mature environments, the integration to live systems is lacking, which affects its applicability.
Reporting capabilities can be improved more, and community support should be increased.
Ultimately, I need niche expertise, combining strong SAP knowledge with Celonis competency.
It is essential for the Celonis solution to have their services and solution models integrated with GenAI.
 

Setup Cost

Bizagi provides a free modeling version, pricier enterprise features, and cloud options; smaller organizations find it valuable.
Celonis is pricey for SMBs, justifiable for enterprises; costs rise with usage despite flexible licensing and free alternatives.
Bizagi's pricing is very aggressive, and it was one of the reasons we chose it.
I think it's relatively expensive, but it's also good.
 

Valuable Features

Bizagi offers an intuitive interface, robust automation, strong integration, and low-code environment, enhancing process management and visualization.
Celonis excels in process mining with user-friendly features and seamless integrations, offering insightful analysis and comprehensive customization options.
It is open source.
The user interface is very good, making it easy for business people to understand.
It provides a visualization of the process itself, giving a very good synthesis of performance and helping me find improvements.
It's the first solution that combines business competence and capabilities with technological capabilities.
 

Categories and Ranking

Bizagi
Ranking in Process Mining
5th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
81
Ranking in other categories
Business Process Design (6th), Business Process Management (BPM) (6th), Process Automation (8th), Rapid Application Development Software (15th), Low-Code Development Platforms (11th), No-Code Development Platforms (4th)
Celonis
Ranking in Process Mining
3rd
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
52
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Process Mining category, the mindshare of Bizagi is 4.1%, up from 2.4% compared to the previous year. The mindshare of Celonis is 19.8%, up from 15.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Mining
 

Q&A Highlights

VN
May 04, 2020
 

Featured Reviews

Paparao Nadipineni - PeerSpot reviewer
Enables budget review efficiency with open source advantages and workflow orchestration
Definitely, right now, it is purely open source, and we don't have much community support. If they add a few more capabilities like AIML and DocGen AI, these features would be good. Reporting capabilities can be improved more, and community support should be increased. Otherwise, people cannot onboard that particular technology easily.
AntonioCardone - PeerSpot reviewer
Enables a data-driven approach to process analysis and helps generate cost savings
This tool allows me to discover value before discussing technology. It's the first solution that combines business competence and capabilities with technological capabilities. With Celonis, I discuss processes and root causes, analyzing the bottleneck resource process. There is an app centered around a data-driven approach. I can create the model and, in a data-driven way, map processes using technology that supports people in investigative activities by finding root causes where processes falter. Celonis emphasizes that these goals aim to generate cost optimization.
report
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
12%
Government
9%
Manufacturing Company
7%
Manufacturing Company
15%
Computer Software Company
14%
Financial Services Firm
10%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How easy is it to migrate process flow charts (modeled using tools like Visio) into Bizagi?
I have been using Bizagi with a major project for a state government agency for about four years now. It is pretty straightforward to load in files that are BPMN 2.0 compliant. The option to load V...
What do you like most about Bizagi?
The natural notation is the best feature of Bizagi because it makes it compatible with other products.
What is your experience regarding pricing and costs for Bizagi?
My company uses the free version of the product. In our company, we are doing documentation and modeling. When we reach that point of automating the processes, then maybe we shall acquire the paid ...
Which is better - Signavio Process Manager or Celonis?
SAP Signavio Process Manager is a very robust industrial-grade business process modeling tool. It is easy to use and does not require too much technological involvement. This solution has a collabo...
What do you like most about Celonis?
Celonis, especially for high-risk finance-related processes, helped us make precise decisions and uncover hidden values within our architecture. It was one of the most significant values our busine...
What is your experience regarding pricing and costs for Celonis?
I think it's relatively expensive, but it's also good. It's a good product, albeit on the expensive side.
 

Comparisons

 

Overview

 

Sample Customers

adidas, Audi, BNP Paribas, Deutsche Post DHL & many more - 500+ customer globally.
Anheuser-Busch InBev, AXA, Bayer, Cisco, Deloitte, Deutsche Telekom, Hitachi, Kellogg's, Lufthansa, and Whirlpool
Find out what your peers are saying about Bizagi vs. Celonis and other solutions. Updated: April 2025.
848,716 professionals have used our research since 2012.