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Celonis pros and cons

Vendor: Celonis
4.2 out of 5
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Pros & Cons summary

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Prominent pros & cons

PROS

Celonis provides powerful process mining, task mining, business analytics, and machine learning capabilities, helping users identify and prioritize process improvement areas.
It offers seamless integration with various source systems, including SAP, ServiceNow, and Salesforce, allowing easy data visualization and analysis.
The graphical interpretation and pre-built connectors with industry platforms like SAP and Oracle are valuable for streamlined operations.
Real-time replication and automated root cause analysis features enhance the ability to uncover process inefficiencies and optimize accordingly.
Celonis is highly intuitive, user-friendly, and offers a wealth of training materials and resources through its learning academy, bolstering user proficiency and ecosystem engagement.

CONS

Celonis should integrate more custom features and improve its flexibility and automation capabilities to ease the process of managing multiple solutions.
It would benefit from better support and a more affordable licensing model, as well as improved technical support and user training for low-code and no-code individuals.
Celonis lacks compatibility with external systems, including better integration with Microsoft ecosystems and robotic process automation tools.
The pricing policy is prohibitive for smaller enterprises, which makes cost-efficiency a necessary focus for improvement.
Data management and coding processes within Celonis could be enhanced for improved efficiency and ease of use, with a better approach to preventing duplicated data and related issues.
 

Celonis Pros review quotes

reviewer1563003 - PeerSpot reviewer
Apr 24, 2021
It is a very strong and very powerful solution. You can seamlessly process a large amount of data. It doesn't take a long time to do the analysis. It provides the analysis matrix, which basically includes all the analytics that need to be performed for the transactions. You can drill down really fast within graphics. You can double click and drill down to specific areas for more details. It is very intuitive and easy to use.
Shaif Tazir - PeerSpot reviewer
Apr 18, 2024
One of the vital features is the solution's easy integration with varying sources
Nikhil More - PeerSpot reviewer
Oct 5, 2022
They have in-built connectors for connecting to various systems.
Learn what your peers think about Celonis. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
SuchitraBathula - PeerSpot reviewer
Aug 29, 2023
find Action Engine for notifying the user, and also Studio Spark, and knowledge models; all these features are useful.
reviewer2038872 - PeerSpot reviewer
Dec 15, 2022
In my opinion, it's quite an advanced tool.
ZavedAhmed - PeerSpot reviewer
Apr 4, 2022
Celonis is one of the best solutions on the market. It offers you a lot of training materials and exposure to its ecosystem. Celonis is trying its best to prepare an ecosystem for it because, without an ecosystem, you will not be able to scale up.
EK
Jul 20, 2021
For the amount of information that it processes, it works relatively fast. I like the visual presentation and the interface is intuitive. I also like that Celonis has a learning academy.
Venkat Sivaprakash - PeerSpot reviewer
Mar 27, 2024
Celonis has helped me to identify and prioritize process improvement areas. Because we understand the end-to-end lead time, including waiting times and areas where rework happens, we can see the performance bottlenecks.
reviewer1559763 - PeerSpot reviewer
Apr 21, 2021
I have found the automatic mapping of the processes themselves to be a valuable feature.
NP
Jun 24, 2022
It provides seamless unified views with awesome drill down options.
 

Celonis Cons review quotes

reviewer1563003 - PeerSpot reviewer
Apr 24, 2021
Similar to what SAP is doing with S/4HANA, Celonis should allow business users to create their own analytics tab. In my previous organization, business analysts were the only ones who were actively building these reports with Celonis, whereas SAP platforms are now allowing the business users to create their own reports with graphics and all other things based on the data that is presented. This is one thing that Celonis needs. Currently, just the technical teams are doing that. Sometimes, when we were looking at five years of data, it used to take up to 3 seconds. It wasn't bad, but we had to wait a little bit. It probably also had to do with the server. I don't know if it can be used on mobile devices. If not, that will be the way to go. They should mobilize it to allow people to see these reports on their mobile devices.
Shaif Tazir - PeerSpot reviewer
Apr 18, 2024
Celonis' data engineering processes should be transformed into a low-code structure
Nikhil More - PeerSpot reviewer
Oct 5, 2022
They should provide a community edition license so that everyone can deploy or install it on their own system and get more hands-on experience with the product.
Learn what your peers think about Celonis. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
SuchitraBathula - PeerSpot reviewer
Aug 29, 2023
Another area of improvement is implementation. So, in future releases, I would like to see a more streamlined implementation process would be appreciated, making it less time-consuming and more efficient.
reviewer2038872 - PeerSpot reviewer
Dec 15, 2022
The pricing policy is not affordable in Ukraine.
ZavedAhmed - PeerSpot reviewer
Apr 4, 2022
I have noticed Celonis and Azure, as Infrastructure-as-a-service do not communicate well with each other. Since Celonis has recently acquired PAF they would try to synergize their operations with Microsoft tools. In the next couple of years, they should be more connected to the Microsoft ecosystems. In the long term, they should integrate more with SAP which is a partner of Microsoft. This would result in cost efficiencies.
EK
Jul 20, 2021
The price could be better, but complexity is the biggest problem. Celonis is quite easy to operate once the customizations are done. You need a large amount of skill and knowledge to work with the tool. You need to understand it and know more than the basics.
Venkat Sivaprakash - PeerSpot reviewer
Mar 27, 2024
One area for improvement is that, while Celonis has existing APIs for some domains like accounts, it lacks ready-made ones for others, like financial services. This means we need to customize our data channels so the data can be used by Celonis.
reviewer1559763 - PeerSpot reviewer
Apr 21, 2021
In the solution, you have access to how the process is, and are able to integrate that with other systems that allow you to make changes to the process itself, this process can be improved.
NP
Jun 24, 2022
The marketplace should offer process connectors for Oracle JDEdwards, and Peoplesoft.