Celonis Reviews

Name: Celonis
Brand: Celonis
Rating: 4.2 (52 reviews)

Vendor: Celonis

4.2 out of 5

52 reviews
100% willing to recommend

440 followers

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What is Celonis?

Celonis is the global leader in execution management. Powered by its process mining core, Celonis has evolved from its beginnings as a Process Mining company into an execution management pioneer, enabling companies to unlock execution capacity and perform at full potential. Celonis offers advanced technology in data execution, combining real-time process data, the intelligence to make sense of that data, and the execution capacity to take immediate, decisive action. Celonis’ Execution Management System makes data work for its customers by identifying inefficiencies and weaving interconnected processes together – thereby eliminating billions in corporate inefficiencies, empowering better business decisions and triggering the right actions automatically. Celonis is headquartered in Munich, Germany and New York City, USA and has 15 offices worldwide.

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Celonis is the #3 ranked solution in top Process Mining solutions. PeerSpot users give Celonis an average rating of 8.4 out of 10. Celonis is most commonly compared to Microsoft Power Automate: Celonis vs Microsoft Power Automate. Celonis is popular among the large enterprise segment, accounting for 68% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 14% of all views.

Helped 838,640 peers since 2012

Featured reviews

AntonioCardone

Senior Development Manager at Lutech

This tool allows me to discover value before discussing technology. It's the first solution that combines business competence and capabilities with technological capabilities. With Celonis, I discuss processes and root causes, analyzing the bottleneck resource process. There is an app centered around a data-driven approach. I can create the model and, in a data-driven way, map processes using technology that supports people in investigative activities by finding root causes where processes falter. Celonis emphasizes that these goals aim to generate cost optimization.

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Shaif Tazir

Senior Manager - Consulting at Ernst & Young

Celonis' data engineering processes should be transformed into a low-code structure. Excessive coding is still required across the Starter Kits, where the market is focusing on low-code automation or transformations. The tool's UI should also be more intuitive. The data engineering pipeline within Celonis is highly technical. The interface in future versions of Celonis can have a drag-and-drop format with a more intuitive configuration. If you check other solutions like Power BI, business professionals can use it without technical experience, but usually, the same person won't be able to use Celonis freely. In the standard deployment of Celonis, you will need one project manager, an expert value architect, and two or three developers to manage the design pipeline. If your organization has a partner for executing all the Celonis pipelines, then it must be ensured that a COE is assigned in-house for hypercare needs. For instance, if some KPIs need to be changed or if irrelevancy is found, maintenance needs to be implemented every year or every six months for KPI adjustments and rebuilding of sources or logic. The aforementioned maintenance tasks for Celonis are usually carried out by an in-house COE; without a COE, maintenance can become challenging.

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PARTH DAVE

RPA Developer at Canadian Pacific Railway

The tool provides very limited data. They have their own cloud system, and they provide 40 to 50 gigabytes of data. It is easy to scale the tool, but it is costly too. If we need additional 20 gigabytes, we would have to pay $30,000 to $40,000. It is the main restriction to scale the solution.

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Celonis mindshare

As of February 2025, the mindshare of Celonis in the Process Mining category stands at 18.9%, up from 15.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Process Mining

PeerAnalyst reports

Type	Title	Date
Category	Process Mining	Feb 21, 2025	Download
Product	Reviews, tips, and advice from real users	Feb 21, 2025	Download
Comparison	Celonis vs Automation Anywhere	Feb 21, 2025	Download
Comparison	Celonis vs Microsoft Power Automate	Feb 21, 2025	Download
Comparison	Celonis vs UiPath Process Mining	Feb 21, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Power Automate	3.9	22.3%	87%	126 interviews Add to research
Appian	4.2	4.6%	95%	60 interviews Add to research

Valuable Features

Celonis offers valuable features like AI-enabled process mining, automation, and machine learning capabilities. Users appreciate its intuitive interface, pre-built connectors, and robust analytics tools. Training materials are comprehensive, assisting users with ease of use. It excels in process mapping, real-time analysis, and root cause identification. Dashboards provide insightful data visualization, enabling efficient decision-making. Celonis also integrates seamlessly with systems like SAP and Oracle, supporting automation and enhancing business processes efficiently.

"Celonis is a good idea to change the way processes are considered in a company."
"It's the first solution that combines business competence and capabilities with technological capabilities."
"It provides a visualization of the process itself, giving a very good synthesis of performance and helping me find improvements."

Room for Improvement

Celonis users highlighted a need for enhanced flexibility, improved integration with other systems, and better support services. Licensing costs are considered high, and there's a call for a more intuitive user interface and simpler process automation. Users desire better machine learning capabilities and more seamless data management. Additionally, complexities in setting up and operating Celonis require significant expertise, with frequent updates causing adaptation challenges. Users emphasize incorporating low-code features to simplify data modeling.

"Celonis needs to improve the feature channel. They should incorporate more generative AI elements into their solution."
"Celonis needs to improve the feature channel."
"It requires specialized expertise to set it up in the backend. I need knowledgeable data and process people who understand the tool and also my processes."

ROI

Celonis generates a positive ROI through process efficiency improvements, enabling faster order handling and enhanced customer satisfaction. Some organizations experience significant cost reductions between 50% to 80%. Automation opportunities, such as in O2C, recover investments within 9 to 11 months. The advantages are seen in various areas including labor productivity and resource redeployment. Celonis's innovative methodology contributes to measurable financial benefits, although precise quantification varies by deployment.

Pricing

Celonis pricing is generally considered high, targeting large enterprises with flexible plans. It involves an annual subscription model based on data volume, potentially reaching $200,000 or more annually. Many users perceive it as a significant investment, with recurring license fees and additional costs for increased data processing. Although some praise its functionality, several suggest a revised licensing model could attract smaller businesses. Pricing variations exist depending on individual client requirements and partner arrangements.

"Celonis is the most expensive solution in the market"
"Though Celonis is a bit pricey, it is worth it."
"The pricing is reasonable."

Popular Use Cases

They utilize Celonis primarily for process mining across various departments like finance, procurement, and logistics. It's employed for optimizing core processes such as procure-to-pay, order-to-cash, and accounts payable by identifying inefficiencies and automation opportunities. Celonis assists in data analysis for process improvement, discovering cost deviations, and supporting digital transformations. Users benefit from real-time insights and process mapping to monitor and enhance business workflows, particularly when integrated with systems like SAP and Oracle.

Service and Support

Celonis customer service is generally responsive with a quick turnaround, often resolving issues within a day or two. While some find the support satisfactory or even excellent, others mention slow responses or unclear solutions. Many appreciate the technical guidance and knowledge provided by Celonis consultants. Some users rely on regional partners for additional assistance. There is variability in service quality based on the nature of partnerships and contracts.

Deployment

Celonis's initial setup varies in complexity. Some organizations find it straightforward, especially with standard procedures and cloud-based deployment, which requires minimal technical effort. Others encounter challenges, particularly with data integration and transformation, which can make the process more complex and time-consuming. Deployment durations range from a few weeks to several months, depending on data quality, project scope, and the need for customized setups. Many emphasize the importance of having skilled personnel for seamless execution.

Scalability

Celonis demonstrates strong scalability across various organizational settings, supporting multiple user roles such as analysts, IT experts, and managers. Its seamless integration with existing systems and versatile connectors facilitate expansion, with cloud capabilities enhancing scalability further. Many organizations find Celonis easy to scale, with user satisfaction reflecting a high adaptability rating. While some note potential cost considerations, its ability to handle extensive data across diverse environments attests to its scalability strengths.

Stability

Celonis is highly stable with minimal downtime and minor issues related to network or server configurations. Users praise its reliability and good performance, often rating its stability between eight to ten. Some experiences indicate dependency on underlying systems, yet technical support effectively resolves occurrences. Celonis rarely encounters significant glitches, exhibiting robust functionality. Despite minor challenges, users consistently find Celonis stable, secure, and reliable, successfully meeting organizational requirements.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Celonis Buyer's Guide for additional reliable information.