What is our primary use case?
We use the interface data of our clients, from which we take timestamps of every activity. Based on these timestamps, we create the process flows that are happening in their organizational systems. This process is solely predicated on our use of Celonis and not on any understanding on our part. When I accept the timestamp, it will create a process by a certain time based on it or on the occurrence of the activity. So, suppose a purchase order was approved today and created tomorrow, the solution will create the flow based on the bank time.
The solution also allows for visualizations. We can use it for the monitoring of continuous controls, with auto-commissioning being the end result. The solution contemplates segregation of duty.
The solution shines and we can implement it in multiple ways. We can make use of it for conducting internal audits and continuous conscious monitoring.
What is most valuable?
We have found the Orient Explorer to be a valuable feature. In the past, individual purchase orders would have been segregated into their respect parts but now, with Celonis, they can be grouped together.
We can do bucketing on the flow and utilize an index for seeing the most common variant or monitoring the flow that occurs most frequently in a process or particular organization. This allows us to showcase creative values to the client. Moreover, we can implement certain automation.
What needs improvement?
Celonis has created section-like meetings, by which we can implement commissioned learning, which means machine learning skills, in the system. Based on the fields, the continuous controls monitoring can be enhanced a little. Without knowledge of program language, such as Python, a person cannot carry out the fiction learning part. It would be nice if a business analyst could also implement machine learning or create machine learning fields and then use these to obtain more insights from the person involved. It would be helpful if the lesson did coding paths and created certain drag and drop type of features.
Essentially, the solution should allow for more plug and play instead of requiring a person to be adept at a certain level in coding and developing.
This would save time for both us and the customer and enable us to provide greater value in a more time-efficient manner.
That is to say, automation learning should be responsible for the coding and implement some machine learning as a business analyst, making the product more of a plug-and-play solution.
For how long have I used the solution?
'We have been using Celonis for two to three years.
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How are customer service and support?
The support we receive from Celonis is good. The intel is really responsive. Moreover, when it comes to partner agreements, we provide good support. When there is a technical issue requiring attention, the solution provides consultants, which is something we take advantage of as a partner.
We have been working together with technical support. There is another project being worked on, in the framework of an implementation partner. Celonis has brought the project to us and we are varying implementation partners. The technical consultants work alongside us. They are providing us with details of the business aspects of the project and the relevant data, so that the client can be provided the key performance indicators.
How was the initial setup?
The initial setup is straightforward. While there are two things that must be learned. The one, DEC, has a learning folder and the other is in depth and requires no prior knowledge.
What's my experience with pricing, setup cost, and licensing?
The cost of Celonis is not competitive when compared to similar tools on the market. The cost of the software for us or the client is on the higher end. This will occasionally result in a client choosing to pass on the solution, in spite of liking it, due to the high subscription fee.
What other advice do I have?
When implementing the solution for our clients, we can deploy both through the cloud and on-premises, Intelligent Business Cloud being an example of the former. We can deploy on the client's local network.
Celonis is a new company and is going really fast. The school is really great.
I rate Celonis as an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.