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Consultant at Accenture
MSP
Enables us to conduct internal audits and monitoring of continuous controls
Pros and Cons
  • "We have found the Orient Explorer to be a valuable feature."
  • "Essentially, the solution should allow for more plug and play instead of requiring a person to be adept at a certain level in coding and developing."

What is our primary use case?

We use the interface data of our clients, from which we take timestamps of every activity. Based on these timestamps, we create the process flows that are happening in their organizational systems. This process is solely predicated on our use of Celonis and not on any understanding on our part. When I accept the timestamp, it will create a process by a certain time based on it or on the occurrence of the activity. So, suppose a purchase order was approved today and created tomorrow, the solution will create the flow based on the bank time. 

The solution also allows for visualizations. We can use it for the monitoring of continuous controls, with auto-commissioning being the end result. The solution contemplates segregation of duty. 

The solution shines and we can implement it in multiple ways. We can make use of it for conducting internal audits and continuous conscious monitoring.

What is most valuable?

We have found the Orient Explorer to be a valuable feature. In the past, individual purchase orders would have been segregated into their respect parts but now, with Celonis, they can be grouped together. 

We can do bucketing on the flow and utilize an index for seeing the most common variant or monitoring the flow that occurs most frequently in a process or particular organization. This allows us to showcase creative values to the client. Moreover, we can implement certain automation. 

What needs improvement?

Celonis has created section-like meetings, by which we can implement commissioned learning, which means machine learning skills, in the system. Based on the fields, the continuous controls monitoring can be enhanced a little. Without knowledge of program language, such as Python, a person cannot carry out the fiction learning part. It would be nice if a business analyst could also implement machine learning or create machine learning fields and then use these to obtain more insights from the person involved. It would be helpful if the lesson did coding paths and created certain drag and drop type of features. 

Essentially, the solution should allow for more plug and play instead of requiring a person to be adept at a certain level in coding and developing.

This would save time for both us and the customer and enable us to provide greater value in a more time-efficient manner. 

That is to say, automation learning should be responsible for the coding and implement some machine learning as a business analyst, making the product more of a plug-and-play solution.

For how long have I used the solution?

'We have been using Celonis for two to three years. 

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How are customer service and support?

The support we receive from Celonis is good. The intel is really responsive. Moreover, when it comes to partner agreements, we provide good support. When there is a technical issue requiring attention, the solution provides consultants, which is something we take advantage of as a partner. 

We have been working together with technical support. There is another project being worked on, in the framework of an implementation partner. Celonis has brought the project to us and we are varying implementation partners. The technical consultants work alongside us. They are providing us with details of the business aspects of the project and the relevant data, so that the client can be provided the key performance indicators. 

How was the initial setup?

The initial setup is straightforward. While there are two things that must be learned. The one, DEC, has a learning folder and the other is in depth and requires no prior knowledge.

What's my experience with pricing, setup cost, and licensing?

The cost of Celonis is not competitive when compared to similar tools on the market. The cost of the software for us or the client is on the higher end. This will occasionally result in a client choosing to pass on the solution, in spite of liking it, due to the high subscription fee. 

What other advice do I have?

When implementing the solution for our clients, we can deploy both through the cloud and on-premises, Intelligent Business Cloud being an example of the former. We can deploy on the client's local network.

Celonis is a new company and is going really fast. The school is really great. 

I rate Celonis as an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1409247 - PeerSpot reviewer
Chief Executive Officer at a real estate/law firm with 11-50 employees
Real User
Suitable for small and big enterprises and comes with comprehensive training material
Pros and Cons
  • "The training material is good. The information is very systematic, detailed, and comprehensive. They have a training video for almost every single thing, which makes it easier to know how to use the tool."
  • "We want to see its linkage to Robotic Process Automation. We would also like to see how can it lead to the implementation side and whether the transition is smooth."

What is our primary use case?

We do consultancy in digital transformation. We are starting to go into process mining and automation. Currently, not many people are involved. We are trying to increase the number.

We are thinking of offering RPA as one of our solutions. That's why process mining becomes very important to us because we need a means of analyzing what is happening in our client's company.

What is most valuable?

The training material is good. The information is very systematic, detailed, and comprehensive. They have a training video for almost every single thing, which makes it easier to know how to use the tool. 

What needs improvement?

We want to see its linkage to Robotic Process Automation. We would also like to see how can it lead to the implementation side and whether the transition is smooth.

For how long have I used the solution?

I have been using Celonis for three months. I am using the SNAP version.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is very scalable so far. I haven't not encountered limitations.

How are customer service and technical support?

I haven't contacted them so far.

How was the initial setup?

The initial setup is easy. It took us about a month to deploy.

What other advice do I have?

I would recommend Celonis. It is suitable for both small and big enterprises because they have a few versions. You can use it in small enterprises when the data volume is not large. As you move to larger data volumes, you can use the enterprise version. In that sense, they have a cost-effective way of managing the expansion and growth of the whole project. 

They have also spent a lot of time on the education side, which is good. The information has been very detailed. You get to learn how to use it quite easily. 

I would rate Celonis a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Celonis
February 2025
Learn what your peers think about Celonis. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
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reviewer1350672 - PeerSpot reviewer
Senior Consultant at a tech services company with 1,001-5,000 employees
Consultant
End-users can easily evaluate differences and get the required output
Pros and Cons
  • "With the help of data mining, we can identify different costs. Celonis does background research into the data from the different solutions and puts it into the dashboard and so we can see the differences between the pricing over the previous years."
  • "In the next release, I would like for them to integrate more custom features to ease the process of having multiple solutions. I would like to be able to integrate it with other solutions."

What is our primary use case?

In terms of our primary use case, for example, we use data mining for the procurement processes. Let's say the company purchased keyboards and mice from vendors for certain prices, for example, $10 for each mouse in 2017. But after 2019, we purchased the same mouse for a different amount. With the help of data mining, we can identify different costs. Celonis does background research into the data from the different solutions and puts it into the dashboard so we can see the differences between the pricing over the previous years. 

What is most valuable?

The interface is unique. But in the last few years, UiPath has also developed a data mining solution. 

Recently, they have incorporated AI into the new release which is available on the cloud portal that does the machine learning processes and modeling. And we can make the machine learning models in UiPath Studio. We can do a lot of work on data mining. They also offer a lot of other features. We currently recommend Celonis for data mining to our valued customers.

What needs improvement?

Right now in Pakistan, we need to educate our customers and clients on the importance of data mining. We are focusing on that subject and that area to educate our customers and to show them the importance of data mining to help improve their businesses.

We just adopted Celonis and have offered it to our customers for a couple of months. So I do not have vast experience. 

For how long have I used the solution?

We have been working with Celonis for a couple of years. We recommend it to our customers for data mining purposes and we recommend UiPath for robotic process automation.

We recommend different deployments based on our customer's needs. Sometimes it's hybrid, cloud or on-prem depending on their needs. 

How are customer service and technical support?

We attended a couple of seminars last month. We contacted their support team and they answered our main questions. We asked about the types of licenses we can purchase and which we can pitch to our customers. We get a very fast response from Celonis support. We are satisfied with their support. 

How was the initial setup?

The initial setup was straightforward. 

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. 

What other advice do I have?

I would rate it a ten out of ten. They have a very unique product because it gives the user a dashboard. End-users can easily evaluate the differences and get the required output. It fulfills the requirements of the end-user. 

In the next release, I would like for them to integrate more custom features to ease the process of having multiple solutions. I would like to be able to integrate it with other solutions. 

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
reviewer1149435 - PeerSpot reviewer
Strategic Consulting advisor at a non-tech company with 11-50 employees
Real User
Allows you to discover and solve the problems that have a major impact on your business
Pros and Cons
  • "The most valuable features are process mining, task mining, business analytics, and machine learning."
  • "Celonis isn't particularly useful when you have many manual processes without systems or back-office."

What is our primary use case?

My primary use case is discovering process analytics measures to deliver solutions.

What is most valuable?

The most valuable features are process mining, task mining, business analytics, and machine learning. 

What needs improvement?

Celonis isn't particularly useful when you have many manual processes without systems or back-office.

Which solution did I use previously and why did I switch?

In the past, I have used PAFnow, Disco, and an open-source solution called Process Mining Pro (PM Pro).

What other advice do I have?

With Celonis, you can discover the problems that have a major impact on your business' processing. I would rate this solution as nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Celonis Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2025
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Process Mining
Buyer's Guide
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