LinkRunner vs OneTouch AT Network Assistant comparison

LinkRunner and OneTouch AT Network Assistant are both solutions in the Network Troubleshooting category. LinkRunner is ranked #1 with an average rating of 8.0, while OneTouch AT Network Assistant is ranked #12. LinkRunner holds a 19.6% mindshare in NT, compared to OneTouch AT Network Assistant’s 2.5% mindshare. Additionally, 90% of LinkRunner users are willing to recommend the solution, compared to 100% of OneTouch AT Network Assistant users who would recommend it.

LinkRunner

Read 20 LinkRunner reviews

2,466 Views
707 Comparison Views

90% willing to recommend

OneTouch AT Network Assistant

Read 6 OneTouch AT Network Assistant reviews

181 Views
84 Comparison Views

100% willing to recommend

LinkRunner

OneTouch AT Network Assistant

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 11, 2024

OneTouch AT Network Assistant and LinkRunner are two competing network diagnostic tools. LinkRunner appears to have the upper hand due to its superior features, despite its higher cost.

Features:OneTouch AT Network Assistant is recognized for its comprehensive diagnostic capabilities, real-time troubleshooting, and budget-friendly nature. LinkRunner is known for its detailed network visibility, integration with other diagnostic tools, and bonus advanced features.

Room for Improvement:OneTouch AT Network Assistant could improve speed, add more advanced diagnostic tools, and offer better real-time responsiveness. LinkRunner needs better battery life, more intuitive data interpretation features, and refinement in firmware updates.

Ease of Deployment and Customer Service:OneTouch AT Network Assistant is easy to deploy and has responsive customer service. LinkRunner is also easy to deploy but lacks the same level of customer support, while compensating with robust features.

Pricing and ROI:OneTouch AT Network Assistant is more budget-friendly, providing a satisfactory ROI with fewer features. LinkRunner has a higher initial setup cost but users find the ROI justified by its advanced functionalities and integration capabilities.

To learn more, read our detailed LinkRunner vs. OneTouch AT Network Assistant Report (Updated: March 2025).

Buyer's Guide

LinkRunner vs. OneTouch AT Network Assistant

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LinkRunner

Ranking in Network Troubleshooting

1st

Average Rating

8.6

Reviews Sentiment

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

OneTouch AT Network Assistant

Ranking in Network Troubleshooting

12th

Average Rating

9.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Network Troubleshooting category, the mindshare of LinkRunner is 19.6%, down from 23.3% compared to the previous year. The mindshare of OneTouch AT Network Assistant is 2.5%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Troubleshooting

Featured Reviews

Jesse_B

Manager of networks and infrastructure at a government with 5,001-10,000 employees

Impressive ease of use, gives comprehensive results in seconds, and saves a lot of time and resources

I've found the VLAN test feature to be most valuable. That's because not many devices do VLAN tests. Normally, I have to send a center technician to check a line and see if it's alive. If it's working, then I have to send a network technician out to log into a switch and see which port it's on and on which VLAN that port is. That's two persons and two separate visits. This device does all of this in a matter of seconds, and that has saved me a lot of time, troubleshooting, and resources. Its ease of use is very impressive. LinkRunner allows me to have my technicians run tests that are normally too complex and require a network specialist. AutoTest works with just one click. AutoTest does a lot of testing that would normally require a network specialist to log in to a switch and check out VLAN based on a port. My technicians don't have to log in to the switch anymore. They can just do AutoTest and information is provided online. So, I no longer have to send a specialist. I can have my technician run these very complex tests. It saves me on resources, time, and site visits. When it comes to troubleshooting, based on my experience, it has given very useful and very helpful information, especially for my field technicians. It has reduced my visits and the amount of presence because it gives a very comprehensive report on your network tests. It tests multiple variables and multiple parameters and gives a very informative report that makes it easy to pinpoint what is the root cause. There are many tools in this one solution. It's basically a bunch of toolkits or tool sets in one device, which makes it very powerful testing equipment.

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JamesStout

IT Director at JVS Consulting

It's a simple entry-level tool that's easy to set up, but it has some limitations on speed and IP targets

OneTouch is an entry-level testing tool that's coming to the end of its life, I believe, so it has limitations. For example, it can only test up to 1 gig of network speed. It would be helpful if they increased that to 10 gigs. It is also limited in the number of IP targets you can test. If you want to test how many hops or different sites, you should be able to hit a test button and say, "Right then, test these 20 IP addresses to see if I can reach them." It only does up to 10. Most of NetAlly's other devices, like the G2, can do unlimited addresses.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Performance testing is the most valuable feature. It gives a brief summary of the information we're looking at, such as latency, jitter, and the available throughput."

"The AutoTest feature makes it easy for you on both ends. It's an excellent feature, especially if you're by yourself. You plug one end in and you hit AutoTest. It sits and waits for you to plug in the other end and it starts testing."

"I like the fact that I can tell the equipment to stop at a certain point during the test of a cable, to see whether or not there is basic connectivity. I can stop it before it starts pinging the outside world, such as Google or, perhaps, our core network switch. Those basic results—do I have a basic connection and power—finish up fast and I can move on."

"The solution's ability to simplify network validation and configuration of copper and fiber Ethernet networks is very useful to me. Otherwise, I’m guessing. Having a tool that I can trust doesn't solve all problems, but for the problems it solves, I can trust that it has told me “yes” or “no.” I would rate it highly for that."

"LinkRunner 10G is very handy for onsite troubleshooting and implementations. We can quickly identify the links in terms of 1G, 2.5G, 5G, and 10G on the copper side, and also from 1G up to 10G on the fiber side. It is very handy for me because we deal with a lot of banks. Especially for the provisioning of new services, we use this tool to identify the link capacity and do the necessary testing to ensure all the circuits are ready before the handover to the next team to operate the technology. This is something that saves a lot of time as compared to the old days."

"The most valuable feature is the end-to-end testing with the "dart," as they call it, where you can test for faults in the cable or if they've been terminated properly."

"I've found the VLAN test feature to be most valuable. That's because not many devices do VLAN tests. Normally, I have to send a center technician to check a line and see if it's alive. If it's working, then I have to send a network technician out to log into a switch and see which port it's on and on which VLAN that port is. That's two persons and two separate visits. This device does all of this in a matter of seconds, and that has saved me a lot of time, troubleshooting, and resources."

"In terms of network validation, and copper and fiber Ethernet configuration, I can't imagine life without LinkRunner devices. The minute I got the 10G, everybody was fighting over it. They had never used such a device before and it was just breathtaking for them to very quickly see the validation you can gain from these devices."

Cons

"It doesn't turn off automatically, but the toning function goes to sleep. It seems to stop toning after five or six minutes if you don't find the cable. It could be up to ten minutes, but if you don't find the cable that you're trying to tone quick enough, you'll have to go back and restart the tone. So, it doesn't turn itself off, but while toning, it turns itself off."

"One area where LinkRunner could be improved is the battery life. Depending on which tests are run, it gets a decent six to eight hours. However, sometimes we need to do back-to-back shifts to meet a deadline, and we need access to an outlet to keep it plugged in and charging. It takes about an hour or two to charge."

"A feature that I would like to see is the ability to send a tone down the cable. That would be great. I have to use a separate tool for that. If I'm trying to troubleshoot a cable that is not plugged into a network switch, I need the ability to tone."

"If it weren't for the battery, it would probably get an eight out of 10. But because of the battery, it's infuriating and it's not reliable."

"One of the things I'd like to see in future versions of LinkRunner is a wireless dongle embedded into the product so that I don't need to have a separate wireless dongle. It should be built into that."

"I wish they had software that could create continuous streams of traffic. I'm not sure if that's possible with LinkRunner, but it would be very helpful in some of the test case scenarios that clients are looking for, in regards to quality of service"

"Being really nitpicky about the LinkRunner G2, I wish the form factor was a little bit smaller. However, I'm sure that the size of the unit is compromised by the fact that the battery is large. If that were to mean having less battery life, I would not change it."

"It runs tests quickly, but it takes a while to boot up. It's somewhat disappointing that LinkRunner takes some time to turn on. When I arrive in the space, I usually spend the first two minutes waiting."

Pricing and Cost Advice

"The 10Gig ones are quite expensive, and we have only two of them, but I know that this option was cheaper than the other 10Gig option we looked at, and we're very happy with it."

"It's an expensive device. Don't expect it to be cheap. But the pricing is good. It certainly seemed in line with anything else I was looking at at the time."

"I didn't have to buy it, but if I was going to have my choice, I wouldn't buy it just because of the price point. It works pretty well to do one thing. For the cost, it is definitely not worth it. There are other products out there that can do the same thing for probably 70% less. I am not aware of any additional costs."

"I would buy another one if I had a chance but they're too expensive. If they made it a bit cheaper, I think a lot of network engineers and network administrators would immediately jump onto it."

"Its pricing is all right. Of course, from the business point of view, the cheaper it is, the better it is, but I prefer to spend a bit more money to get a quick response, which is helpful especially when we are onsite or in a very critical situation. We are not only paying for the product. We are paying for the people behind the product in terms of developers and technical support. When you need some help, they will be behind it, and they'll support you. There are no additional costs other than the standard licensing fee."

"It's reasonably priced in my market. It provides good value for money. The device is competitively priced as compared to other solutions. It gives you a lot of functionality and saves you a lot of time and resources. I see it as a good buy and good value for money. I stand for it."

"The cost of this device is very expensive, especially with the NetAlly Care on top of the costs. It is not for personal use and would be very expensive for smaller businesses."

"The area where the product could be improved is by having a lower cost so that I could have more than one. The price is competitive, but everybody would always like to see the price go down. I'd buy another one if it were cheaper."

Top Industries

By visitors reading reviews

University

11%

Manufacturing Company

10%

Healthcare Company

10%

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

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Compared 25% of the time

IxChariot vs LinkRunner

Compared 24% of the time

AirCheck G3 vs LinkRunner

Compared 12% of the time

Product Reports

Buyer's Guide

LinkRunner

March 2025

Download LinkRunner product report

Buyer's Guide

OneTouch AT Network Assistant

March 2025

Download OneTouch AT Network Assistant product report

Overview

LinkRunner AT 3000 & 4000. Next Generation Copper and Fiber Ethernet AutoTester. Fast and comprehensive validation of network links and powerful copper and fiber network connectivity troubleshooting. Tests from 10Mbps to 10Gbps, PoE, VLAN, switch port, path analysis, packet capture, topology mapping and so much more!

NetAlly

The OneTouch AT Network Assistant is an automated All-in-one network tester for Ethernet and Wi-Fi troubleshooting and performance validation. The OneTouch AT troubleshoots desktop SIP/SCCP based VoIP problems in real-time with inline call monitoring, logging, and scoring. The OneTouch AT can automatically discover Wi-Fi devices and key device properties, including new 802.11ac access point and clients.

NetAlly

Sample Customers

Philips Healthcare, HCA Healthcare, University of South Dakota, Memorial Hermann, Baltimore County Public Schools, Aaramrak.

Disney, Carnival Cruise Line, Solarity Credit Union, Del Monte Foods, Lung Bioengineering, Peterbilt Motors Company,Port Angeles School District, Philips Healthcare, Denver University

Buyer's Guide

LinkRunner vs. OneTouch AT Network Assistant

March 2025

Free Report: LinkRunner vs. OneTouch AT Network Assistant

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