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Loom Systems vs ServiceNow IT Operations Management comparison

Loom Systems and ServiceNow IT Operations Management are both solutions in the IT Infrastructure Monitoring category. Loom Systems is ranked #64, while ServiceNow IT Operations Management is ranked #10 with an average rating of 8.5. Loom Systems holds a 0.2% mindshare in IM, compared to ServiceNow IT Operations Management’s 2.3% mindshare. Additionally, 80% of Loom Systems users are willing to recommend the solution, compared to 94% of ServiceNow IT Operations Management users who would recommend it.
Loom Systems
Read 4 Loom Systems reviews
  • 285 Views
  • 175 Comparison Views
80% willing to recommend
ServiceNow IT Operations Ma...
Read 40 ServiceNow IT Operations Management reviews
  • 3,304 Views
  • 2,571 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

Loom Systems and ServiceNow IT Operations Management compete in the IT operations space. ServiceNow IT Operations Management appears to hold an advantage due to its comprehensive features that suggest better value for its higher price.

Features: Loom Systems comes with advanced AI-driven anomaly detection, predictive insights, and tools for proactive operations management. ServiceNow IT Operations Management provides broad capabilities including powerful incident management, problem management, and change management, making it preferable for extensive service automation needs.

Room for Improvement: Loom Systems could improve its scalability for larger enterprises, enhance its reporting capabilities, and expand its integration options with other tools. ServiceNow IT Operations Management could simplify its deployment process, reduce the learning curve for new users, and offer more flexible pricing plans for smaller businesses.

Ease of Deployment and Customer Service: Loom Systems is noted for faster deployment and straightforward integration, beneficial for companies needing rapid implementation. ServiceNow IT Operations Management, while more complex and time-consuming to deploy, is supported by excellent customer service, making it an appealing choice for larger enterprises seeking extensive operational support.

Pricing and ROI: Loom Systems offers a more budget-friendly initial setup leading to a quicker ROI for businesses with budget constraints. ServiceNow IT Operations Management, requiring a higher initial investment, delivers long-term value through its extensive functionalities, justifying its cost with a potentially greater ROI over time.

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Buyer's Guide
Loom Systems vs. ServiceNow IT Operations Management
March 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Loom Systems
Ranking in IT Infrastructure Monitoring
64th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
Anomaly Detection Tools (2nd)
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
10th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
40
Ranking in other categories
Event Monitoring (1st), Cloud Management (9th), AIOps (4th)
 

Mindshare comparison

As of April 2025, in the IT Infrastructure Monitoring category, the mindshare of Loom Systems is 0.2%, up from 0.2% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.3%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Keerthi Kumar Sangaraju - PeerSpot reviewer
Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident
What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.
Read full review
RichardG - PeerSpot reviewer
Effortlessly blends management systems for comprehensive infrastructure insight
ServiceNow IT Operations Management brought together Intune and SCCM or MECM really well. It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation. Additionally, the performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You can develop your own apps within Loom, and they can be configured very simply."
"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."
"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."
"The RFS portion of the solution is the product's most valuable feature."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"It is a product that is familiar for a lot of users."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"It is flexible. You can tune it, more or less, as you want."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
More ServiceNow IT Operations Management pros
 

Cons

"The reporting is a bit weak. They should work to improve this aspect of the product."
"The change management within the solution needs to be improved. There needs to be more process automation."
"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy,"
"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"The tool can be improved by including more detailed information to assist new users."
"The security policies could be increased."
"There is room for improvement in service mapping within ServiceNow ITOM."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
More ServiceNow IT Operations Management cons
 

Pricing and Cost Advice

Information not available
"It is expensive. It is around 10 Euros per server per month."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"The price of ServiceNow IT Operations Management is expensive."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"The cost of ServiceNow is much higher."
"The solution is costly compared to the products offered by its competitors."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"The solution offers yearly licenses and a subscription model for add-on features."
More ServiceNow IT Operations Management pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Computer Software Company
22%
Real Estate/Law Firm
10%
Construction Company
6%
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
11%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
See all answers
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive. The pricing model offers scaling where not everything consumes a license ...
See all answers
What needs improvement with ServiceNow IT Operations Management?
There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email.
See all answers
 

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More ServiceNow IT Operations Management Competitors
 

Product Reports

Buyer's Guide
IT Infrastructure Monitoring
March 2025
Loom Systems reportDownload Loom Systems product report
Buyer's Guide
ServiceNow IT Operations Management
March 2025
ServiceNow IT Operations Management reportDownload ServiceNow IT Operations Management product report
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

Loom Systems delivers an advanced AI-powered operational analytics platform to predict and prevent problems in the digital business. DevOps & IT teams use Loom for real-time detection and resolution for any type of application, including home-grown. Loom analyzes logs and metrics in all formats, performs smart correlations and root cause analysis to help organizations gain immediate into their environments. Loom stands alone in the industry as an AI platform requiring no prior math knowledge from its operators, leveraging your existing staff to succeed in the digital era. Getting started is easy - zero configuration and data pre-processing needed, so you can stream your data in its raw format.
ServiceNow

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

  • Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.

  • Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.

  • Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

  • Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
  • Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
  • Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
  • Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

ServiceNow
 

Sample Customers

Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica
servicenow, TransAlta, NATS, Symantec
Buyer's Guide
Loom Systems vs. ServiceNow IT Operations Management
March 2025
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