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ManageEngine Desktop Central MSP [EOL] vs TeamViewer Remote Management comparison

ManageEngine and TeamViewer are both solutions in the Remote Monitoring and Management (RMM) category. Additionally, 100% of ManageEngine users are willing to recommend the solution, compared to 87% of TeamViewer users who would recommend it.
TeamViewer Remote Management
Read 33 TeamViewer Remote Management reviews
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  • 376 Comparison Views
87% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between ManageEngine Desktop Central MSP [EOL] and TeamViewer Remote Management based on real PeerSpot user reviews.

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Buyer's Guide
Remote Monitoring and Management (RMM)
December 2024
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ManageEngine Desktop Centra...
Average Rating
9.0
Reviews Sentiment
7.3
Number of Reviews
7
Ranking in other categories
No ranking in other categories
TeamViewer Remote Management
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
33
Ranking in other categories
Remote Monitoring and Management (RMM) (4th)
 

Featured Reviews

Donathon Ong - PeerSpot reviewer
Responsive support, a straightforward setup, and great endpoint management
There have been a few bugs. I would hope there would be a direct integration to the various cloud solutions, like Intune. Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud. It doesn't have this integration with the respective cloud solutions, and if it could have this kind of integration, it would be better. I wouldn't deploy ManageEngine as a standalone since it works better as a compliment rather than an entire solution.
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Babawale Awojinrin - PeerSpot reviewer
Allows the incorporation of systems and integration of remote systems
The initial setup is straightforward and requires three to five minutes. It starts with determining the PC's architecture (64-bit or 32-bit), leading the user to know which version to download. Additionally, there are a number of factors that need to be considered like the number of technical users for remote access, the number of remote locations, and storage requirements. These factors will guide the user license purchase. We should always factor in costs, and there's potential for offering more accessible pricing, especially in markets like Africa and developing countries, given their business environment. On the other hand, there have been challenges stemming from the transition; the previous owners used a free tool like NGINX for remote operations. Transitioning to a paid remote tool is driven by security and enhanced features.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The endpoint management is great."
"The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network. Additionally, it is easy to use."
"The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date."
"The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system."
"ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security."
"The interface is intuitive, easy to use, and has a low learning curve."
"Easy to manage and it looks good."
"It is a scalable solution...The initial setup of TeamViewer Remote Management was very simple."
"The most valuable feature is the remote management capabilities."
"It's easy to use and maintain."
"The most recent enhancements are quite remarkable."
"The initial setup of TeamViewer Remote Management is very simple."
"The solution is easy to set up."
"The product is very stable."
"What I like about TeamViewer Remote Management is the chat feature on the dashboard, which is very useful. The solution also has a meeting feature, but I don't use that. The remote feature and other features of TeamViewer Remote Management also work fine, so it's a good solution."
More TeamViewer Remote Management pros
 

Cons

"When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time."
"Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud."
"Stability is sometimes negatively affected by updates."
"Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor."
"Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. This process could be made easier. This was the only issue I found with my colleague."
"The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space."
"I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons."
"The main issue with the solution is the stability problem arising from network issues."
"The price for the license could be improved, as well as the setup could be easier."
"Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users."
"One feature to add would be a mobile remote feature."
"Integration with other tools would be great."
"Maybe TeamViewer could be improved with more scalability."
"The security of the solution could be more secure."
"There have been some delays in the past due to unstable internet connection."
More TeamViewer Remote Management cons
 

Pricing and Cost Advice

"This product has an easy setup, good support, and a good price."
"This product is very cheap compared to others."
"ManageEngine Desktop Central MSP is a less expensive solution than competitors in Latin America."
"When we sold the solution to one customer, we found out the customer found out that one of their requirements was not being solved because the license only applies to five computers. We all thought at the time the current license that the customer bought covers the 600 computers because of this problem, the license model could be explained better and could be further improved."
"The solution's license is expensive."
"It is a licensed product."
"Its price is a little high as compared to other solutions."
"My company uses the free version of TeamViewer Remote Management."
"The license is procured on a yearly basis and is expensive. The license is procured on a yearly basis and is expensive."
"I have used the free version of the solution."
"We pay a yearly licensing fee."
"The solution relies on cloud-based infrastructure so the price is tailored to each individual model used"
More TeamViewer Remote Management pricing and cost advice
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
12%
Manufacturing Company
9%
Government
9%
Computer Software Company
15%
Financial Services Firm
12%
Media Company
12%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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What do you like most about TeamViewer Remote Management?
The fact that it's user-friendly and it has a chat option. These are my two favorite features.
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What advice do you have for others considering TeamViewer Remote Management?
Overall, I would rate the solution an eight out of ten. This is a great tool for remote access and communication since it's very reliable.
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What is your experience regarding pricing and costs for TeamViewer Remote Management?
The solution's license is expensive.
See all answers
 

Comparisons

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More TeamViewer Remote Management Competitors
 

Product Reports

Buyer's Guide
ManageEngine Desktop Central MSP [EOL]
December 2024
ManageEngine Desktop Central MSP [EOL] reportDownload ManageEngine Desktop Central MSP [EOL] product report
Buyer's Guide
TeamViewer Remote Management
December 2024
TeamViewer Remote Management reportDownload TeamViewer Remote Management product report
 

Also Known As

Desktop Central MSP
No data available
 

Learn More

ManageEngine
TeamViewer
 

Overview

Desktop Central MSP is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers' desktops, servers, laptops and mobile devices from a central point. It is suitable for small, medium as well as large MSPs.

Enhance your TeamViewer experience and take your IT management to the next level. TeamViewer Remote Management provides you with an integrated RMM solutions that will allow you to gain a high degree of visibility into your IT infrastructure. Monitor business critical aspects of your IT, centralize important device information without relying on end-user input, detect and patch software vulnerabilities, and protect your devices against external threats and human error – Completely integrated in to your TeamViewer environment.

 

Sample Customers

South Jersey Techies, DCI, Lumen 21, Provendo, Saga, Gyver, AcroTec
Carey Paul Honda
Buyer's Guide
Remote Monitoring and Management (RMM)
December 2024
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We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.