ManageEngine Desktop Central MSP [EOL] vs TeamViewer Remote Management comparison

"Easy to manage and it looks good."

"The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network. Additionally, it is easy to use."

"The endpoint management is great."

"The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date."

"ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security."

"The interface is intuitive, easy to use, and has a low learning curve."

"The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system."

"All the features of TeamViewer Remote Management are very good from my perspective."

"The product helps us efficiently fix technical issues and maintain system downtime."

"The most valuable feature of this solution is Remote Access."

"I've left Splashtop running for seven or eight hours connected to a system. I've left TeamViewer running for seven or eight hours to a connection or two. I have a hard time working out on four computers at a time, but three is not impossible for me. So even if I've had three computers connected it has been fairly stable."

"I like the possibility of using this software across different operating systems and clouds, such as AWS or Azure Cloud, while being able to efficiently transfer files and run the data."

"The most valuable feature is the ease of use. Using this solution enables us to get support easily."

"The solution is easy to set up."

"TeamViewer Remote Management is very easy and very good for remote work."

"Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud."

"Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. This process could be made easier. This was the only issue I found with my colleague."

"Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor."

"When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time."

"I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons."

"The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space."

"Stability is sometimes negatively affected by updates."

"AnyDesk is easier compared to TeamViewer Remote Management since there is no password. We use AnyDesk more."

"One of the defects that I have noticed with TeamViewer Remote Management is that if I am on a certain version and the person to whom I am connected is not on the same version, then it does not connect at times until I update the solution."

"There are some challenges with compatibility."

"The security could be improved."

"Integration with other tools would be great."

"The compatibility needs improvement in TeamViewer Remote Management because there's some incompatibility in some versions of the solution. Some solutions require the higher-performing version of TeamViewer Remote Management. Otherwise, there's incompatibility. The security provided by TeamViewer Remote Management in terms of data transfer also needs improvement. I'd like to see more features in the next release of TeamViewer Remote Management because it's still lacking in features. It would also be good for TeamViewer Remote Management to have a built-in remoting program similar to what Itarian has."

"If there were a way for users to do access reporting, that would be an ideal addition to the product."

"There have been some delays in the past due to unstable internet connection."

"This product is very cheap compared to others."

"ManageEngine Desktop Central MSP is a less expensive solution than competitors in Latin America."

"This product has an easy setup, good support, and a good price."

"When we sold the solution to one customer, we found out the customer found out that one of their requirements was not being solved because the license only applies to five computers. We all thought at the time the current license that the customer bought covers the 600 computers because of this problem, the license model could be explained better and could be further improved."

"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."

"There are no charges to be paid for the solution since I use it for personal use."

"The license is procured on a yearly basis and is expensive. The license is procured on a yearly basis and is expensive."

"We pay for a yearly license."

"We are now using the free version, but probably next year we are going to follow up with the paid version."

"The solution's license is expensive."

"Addition services could be lower priced."

"The solution relies on cloud-based infrastructure so the price is tailored to each individual model used"