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ManageEngine Desktop Central MSP [EOL] vs TeamViewer Remote Management comparison

ManageEngine and TeamViewer are both solutions in the Remote Monitoring and Management (RMM) category. Additionally, 100% of ManageEngine users are willing to recommend the solution, compared to 87% of TeamViewer users who would recommend it.
TeamViewer Remote Management
Read 33 TeamViewer Remote Management reviews
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  • 421 Comparison Views
87% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between ManageEngine Desktop Central MSP [EOL] and TeamViewer Remote Management based on real PeerSpot user reviews.

Find out what your peers are saying about NinjaOne, Kaseya, Atera and others in Remote Monitoring and Management (RMM).

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To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: October 2024).
Buyer's Guide
Remote Monitoring and Management (RMM)
October 2024
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Helped 814,763 peers since 2012
 

Categories and Ranking

ManageEngine Desktop Centra...
Average Rating
9.0
Number of Reviews
7
Ranking in other categories
No ranking in other categories
TeamViewer Remote Management
Average Rating
8.4
Number of Reviews
33
Ranking in other categories
Remote Monitoring and Management (RMM) (4th)
 

Featured Reviews

Donathon Ong - PeerSpot reviewer
Nov 14, 2022
Responsive support, a straightforward setup, and great endpoint management
We are one of the first users of the cloud base. Mainly it's to manage Windows 10 endpoints. The main challenge for us back then was we had Intune. However, it's not granular enough to some extent, and it doesn't do third-party application updates.  We use Desktop Central to do the third-party…
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MuhammadFurqan - PeerSpot reviewer
Aug 11, 2023
A multi-functional solution that seamlessly accommodates individual requirements
We use different features of this solution for different customers, so there are many use cases. TeamViewer is widely used so we implement it across numerous projects.  I like the possibility of using this software across different operating systems and clouds, such as AWS or Azure Cloud, while…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The features that I have found most valuable are the threats and patches element of it. We have done quite a lot of testing compared to other vendors with identifying the vulnerabilities. This means a lot more accuracy in terms of the patches and making sure it's all up to date."
"The solution is easy to understand. For example, when you remoting to the user's system, you don't have that option to only log in. On this product, you are connecting to the user's computer, it prompts you for what you want to do. You can select that you want to assist the user. The user on the other side will receive a prompt stating that there is someone trying to connect to your system, they can accept or decline the connection. Overall, the solution is easy to connect to the user's system."
"Easy to manage and it looks good."
"ManageEngine Desktop Central MSP has different features and it uses one agent to execute the features of the application. In this case, the remote control, distribution software, deployment, patch management, and configuration in different systems. ManageEngine Desktop Central MSP has multi-platforms. They have recently implemented new features, such as endpoint security that incorporates vulnerability management and browser security."
"The interface is intuitive, easy to use, and has a low learning curve."
"The most valuable feature was the patching system to apply Windows or other programs and the ability to install operating systems in computers using the network. Additionally, it is easy to use."
"The endpoint management is great."
"One of the most valuable features has been that it's a remote tool. I think this is a particularly good tool, and it's user-friendly."
"Transferring files and viewing data work well with TeamViewer Remote Management."
"The initial setup of TeamViewer Remote Management is very simple."
"The fact that it's user-friendly and it has a chat option. These are my two favorite features."
"The most valuable feature is the remote management capabilities."
"We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client."
"The product is secure."
"TeamViewer Remote Management is easy to use and user-friendly."
More TeamViewer Remote Management pros
 

Cons

"Although they say it is an enterprise solution, we don't have 24/seven human support. All we have is only 24/five support available from the vendor."
"Stability is sometimes negatively affected by updates."
"Right now, ManageEngine is a separate solution. It doesn't integrate with Intune, AirWatch, or MobileIron in the cloud."
"When there is a new user at a store, for example, you have to create it in the ManageEngine Desktop Central MSP AD but the process could be better. They call us with the user's information but if it was possible for them to populate the information when they log the user on IM, and when clicking on ADManager in the system, the information could populate there. We would then only have to add a little more information which would save time."
"I have found ManageEngine Desktop Central MSP has many different network issues. Additionally, they need to incorporate more features, they are lacking add-ons."
"Since this is an on-premise solution we had to update it a couple of times, and because we needed to use a command line to the server, it was not very easy, at least at that time to update the solution. The cloud version of this solution does not have this problem, but on the premise version, it was fairly cumbersome to apply to the Desktop Central server. This process could be made easier. This was the only issue I found with my colleague."
"The partnership models and subscriptions can be improved, as regional master resellers sometimes hog the space."
"There should be an enterprise version of the solution."
"The price point would probably be an area of improvement with the number of competitors out there offering similar features. TeamViewer usually comes in a little high as compared to other solutions."
"There could be stable connectivity for the product’s current technology."
"I have contacted customer service and support a couple of times, but it was not good."
"One of the defects that I have noticed with TeamViewer Remote Management is that if I am on a certain version and the person to whom I am connected is not on the same version, then it does not connect at times until I update the solution."
"VPN connection is an area with shortcomings that need improvement in the solution."
"The main issue with the solution is the stability problem arising from network issues."
"It could be more secure."
More TeamViewer Remote Management cons
 

Pricing and Cost Advice

"This product is very cheap compared to others."
"When we sold the solution to one customer, we found out the customer found out that one of their requirements was not being solved because the license only applies to five computers. We all thought at the time the current license that the customer bought covers the 600 computers because of this problem, the license model could be explained better and could be further improved."
"ManageEngine Desktop Central MSP is a less expensive solution than competitors in Latin America."
"This product has an easy setup, good support, and a good price."
"The license is procured on a yearly basis and is expensive. The license is procured on a yearly basis and is expensive."
"I have used the free version of the solution."
"Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it."
"Addition services could be lower priced."
"There are no charges to be paid for the solution since I use it for personal use."
"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."
"We are now using the free version, but probably next year we are going to follow up with the paid version."
"It is a licensed product."
More TeamViewer Remote Management pricing and cost advice
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
14%
Manufacturing Company
8%
Government
7%
Computer Software Company
20%
Financial Services Firm
11%
Media Company
10%
Real Estate/Law Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ManageEngine Desktop Central MSP?
The endpoint management is great.
See all answers
What is your experience regarding pricing and costs for ManageEngine Desktop Central MSP?
While I cannot remember the exact cost, we chose the highest license level. We pay monthly per device. I'd rate it three out of five in terms of affordability. They are not the cheapest, however, w...
See all answers
What needs improvement with ManageEngine Desktop Central MSP?
There have been a few bugs. I would hope there would be a direct integration to the various cloud solutions, like Intune. Right now, ManageEngine is a separate solution. It doesn't integrate with I...
See all answers
What do you like most about TeamViewer Remote Management?
The fact that it's user-friendly and it has a chat option. These are my two favorite features.
See all answers
What advice do you have for others considering TeamViewer Remote Management?
Overall, I would rate the solution an eight out of ten. This is a great tool for remote access and communication since it's very reliable.
See all answers
What is your experience regarding pricing and costs for TeamViewer Remote Management?
The solution's license is expensive.
See all answers
 

Comparisons

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More TeamViewer Remote Management Competitors
 

Product Reports

Buyer's Guide
ManageEngine Desktop Central MSP [EOL]
October 2024
ManageEngine Desktop Central MSP [EOL] reportDownload ManageEngine Desktop Central MSP [EOL] product report
Buyer's Guide
TeamViewer Remote Management
October 2024
TeamViewer Remote Management reportDownload TeamViewer Remote Management product report
 

Also Known As

Desktop Central MSP
No data available
 

Learn More

ManageEngine
TeamViewer
 

Overview

Desktop Central MSP is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers' desktops, servers, laptops and mobile devices from a central point. It is suitable for small, medium as well as large MSPs.

Enhance your TeamViewer experience and take your IT management to the next level. TeamViewer Remote Management provides you with an integrated RMM solutions that will allow you to gain a high degree of visibility into your IT infrastructure. Monitor business critical aspects of your IT, centralize important device information without relying on end-user input, detect and patch software vulnerabilities, and protect your devices against external threats and human error – Completely integrated in to your TeamViewer environment.

 

Sample Customers

South Jersey Techies, DCI, Lumen 21, Provendo, Saga, Gyver, AcroTec
Carey Paul Honda
Buyer's Guide
Remote Monitoring and Management (RMM)
October 2024
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