ManageEngine Exchange Reporter Plus vs Zendesk comparison

ManageEngine Exchange Repor...

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Executive SummaryUpdated on Mar 4, 2025

ManageEngine Exchange Reporter Plus and Zendesk compete in enterprise IT solutions and customer service platforms. Zendesk has the upper hand with its comprehensive features for customer support.

Features: ManageEngine Exchange Reporter Plus offers robust reporting and analytics for email traffic analysis and auditing. Key features include email exchange reporting, diverse analytics capabilities, and detailed email auditing tools. Zendesk provides a versatile customer service platform, integrating with numerous tools, significant automation capabilities, and enhancing customer interactions.

Ease of Deployment and Customer Service: ManageEngine offers an on-premise deployment model which can be complex but includes strong customer service. Zendesk utilizes a cloud-based deployment for easier integration and setup, providing efficient customer service solutions for better user satisfaction.

Pricing and ROI: ManageEngine Exchange Reporter Plus is chosen for its competitive pricing and higher ROI, focusing on specialized analytics. Zendesk’s costs are higher but its expansive feature set justifies the investment for advanced customer service solutions. ManageEngine delivers cost-efficient analytics, while Zendesk provides valuable support scalability.

To learn more, read our detailed ManageEngine Exchange Reporter Plus vs. Zendesk Report (Updated: March 2025).

ManageEngine Exchangeer Plus vs. Zendesk

March 2025

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Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ManageEngine Exchange Repor...

Ranking in Reporting

17th

Average Rating

9.6

Reviews Sentiment

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Zendesk

Ranking in Reporting

13th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th), CRM (20th), Help Desk Software (9th), IT Service Management (ITSM) (7th), Sales Force Automation (7th), Knowledge Management Software (3rd), Community Platforms (3rd)

Mindshare comparison

As of April 2025, in the Reporting category, the mindshare of ManageEngine Exchange Reporter Plus is 0.1%, up from 0.1% compared to the previous year. The mindshare of Zendesk is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Reporting

Featured Reviews

reviewer2017023

Governance And Compliance Administrator at a agriculture with 10,001+ employees

Efficiently keeps track of how many mailboxes are created, how many are deleted, and things like that

We can keep track of how many mailboxes are created, how many are deleted, and things like that. It's a necessity for auditing to use a tool to monitor email tracking. So, it helps a lot with compliance. We can use the dashboard to see which Exchange servers are currently having issues, their health, and other details. The GUI is very good.

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Ahmed Nassar

Technical Consultant at Spectrum Group

Stable tool, making it reliable for handling tasks but difficult initial setup

It has a huge problem regarding the price. The price increases every year. Every year, they raise the price of the licenses, which makes a lot of limitations, and you have to pay more. So that's some conditions. Actually, most of the companies that use Zendesk need a customer experience or customer care department. However, Zendesk only works with chatbox or emailing services, but it can also use Genesys, VoIP, or voice sensors. Additionally, Zendesk needs the administration panels to be easier because it's a very complex panel. You need to search for a lot of things to do, like a small job. So you have to do a lot of setup regarding the integration, and it's a little bit challenging to integrate any software in the vendor.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can use the dashboard to see which Exchange servers are currently having issues, their health, and other details. The GUI is very good."

"The email traffic analysis feature is very useful."

"I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions."

"The initial setup is simple and straightforward."

"The product offers very good management. It has a great ability to assign tickets based on content."

"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."

"Zendesk has been invaluable in automating communications such as email and phone calls."

"I love how the tickets would auto-populate very quickly in Zendesk, especially when a call comes in."

"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."

"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."

More Zendesk pros

Cons

"There is room for improvement in the reporting, maybe having more customizable reports would be good."

"I am primarily interested in reporting and automation improvements."

"It wasn't easy to set up so we're only using a third of all of the features,"

"There could be improvements in integration, which can be achieved with APIs or tools like Zapier."

"The support team is time-consuming, and they don't find the answer to our problem."

"The solution could integrate better with QR codes from some websites such as Facebook."

"Zendesk's stability on inbound calls could be improved as compared to Talkdesk."

"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."

"The solution itself wasn't easy to set up."

"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."

More Zendesk cons

Pricing and Cost Advice

"I would rate the pricing a four out of ten, where one is low price and ten is high price. It is affordable."

"The pricing of Exchange Reporter Plus is very reasonable."

"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."

"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."

"The price is very competitive."

"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

"From what I hear, Zendesk's pricing is a little expensive."

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

23%

Educational Organization

12%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about ManageEngine Exchange Reporter Plus?

We can use the dashboard to see which Exchange servers are currently having issues, their health, and other details. The GUI is very good.

What is your experience regarding pricing and costs for ManageEngine Exchange Reporter Plus?

The pricing of Exchange Reporter Plus is very reasonable.

What needs improvement with ManageEngine Exchange Reporter Plus?

There is room for improvement in the reporting, maybe having more customizable reports would be good. ManageEngine ERP could do custom reporting.

What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

What is your experience regarding pricing and costs for Zendesk Support?

I am not currently aware of the exact pricing, but since we are still using Zendesk, it appears to be at a reasonable price point.

What needs improvement with Zendesk Support?

Report generation is still slightly tricky and not very customizable as per my inquiries. It would be advantageous to have an AI layer that can analyze incoming requests and generate summaries, as ...

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Product Reports

Download ManageEngine Exchange Reporter Plus product report

Reporting

April 2025

ManageEngine Exchange Reporter Plus report

Download Zendesk product report

March 2025

Also Known As

No data available

Zendesk Support, Zendesk Guide, Zendesk Sell

Overview

Microsoft Exchange Server is, by and large the most popular communication, collaboration and email messaging application today. Microsoft Exchange serves as the hub of all email communications in most corporate environments that use the Active Directory technology. It becomes a necessity to have an Exchange reporting tool that will equip an Exchange Administrator with precise, granular, comprehensive and actionable data on all aspects of the MS Exchange Server.

ManageEngine Exchange Reporter Plus is a web-based analysis and reporting solution for Microsoft Exchange Servers. Exchange Reporter Plus is a comprehensive MS Exchange reporting software that provides over 100 different reports on every aspect of the Microsoft Exchange Server environment.

ManageEngine

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Sample Customers

Sunbelt Rentals, Inc, Life Management Center, IBTS

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber