ManageEngine SupportCenter Plus vs N-able MSP Manager comparison

ManageEngine and N-able are both solutions in the Help Desk Software category. ManageEngine is ranked #24 with an average rating of 4.0, while N-able is ranked #23 with an average rating of 7.0. ManageEngine holds a 0.7% mindshare in HDS, compared to N-able’s 0.7% mindshare. Additionally, 66% of ManageEngine users are willing to recommend the solution, compared to 100% of N-able users who would recommend it.

ManageEngine SupportCenter ...

Read 5 ManageEngine SupportCenter Plus reviews

204 Views
148 Comparison Views

66% willing to recommend

N-able MSP Manager

Read 4 N-able MSP Manager reviews

315 Views
219 Comparison Views

100% willing to recommend

ManageEngine SupportCenter ...

N-able MSP Manager

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

N-able MSP Manager and ManageEngine SupportCenter Plus are competing in the IT service management space. ManageEngine SupportCenter Plus seems to have an advantage due to its comprehensive feature set, whereas N-able MSP Manager stands out with its competitive pricing and excellent customer support.

Features: N-able MSP Manager includes efficient ticketing, customer management, and billing functionalities. It seamlessly integrates with other N-able solutions. ManageEngine SupportCenter Plus offers robust incident management, extensive reporting, and advanced asset management.

Room for Improvement: N-able MSP Manager could enhance its reporting capabilities, expand its feature set beyond basic functionalities, and improve its scalability options. ManageEngine SupportCenter Plus would benefit from faster deployment procedures, a more intuitive user interface, and streamlined integration options with third-party tools.

Ease of Deployment and Customer Service: N-able MSP Manager provides quicker deployment and highly accessible customer service. ManageEngine SupportCenter Plus requires more setup time but compensates with detailed documentation and reliable support.

Pricing and ROI: N-able MSP Manager is more affordable upfront, promising quicker ROI through its straightforward functionality. ManageEngine SupportCenter Plus involves a higher initial investment due to its broader features but delivers significant ROI with its detailed and integrative capabilities.

To learn more, read our detailed ManageEngine SupportCenter Plus vs. N-able MSP Manager Report (Updated: April 2025).

Buyer's Guide

ManageEngine SupportCenter Plus vs. N-able MSP Manager

April 2025

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Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ManageEngine SupportCenter ...

Ranking in Help Desk Software

24th

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

N-able MSP Manager

Ranking in Help Desk Software

23rd

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (25th)

Mindshare comparison

As of April 2025, in the Help Desk Software category, the mindshare of ManageEngine SupportCenter Plus is 0.7%, up from 0.3% compared to the previous year. The mindshare of N-able MSP Manager is 0.7%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

reviewer2650164

VP of IT at a aerospace/defense firm with 51-200 employees

Manual ticketing features hinder workflow, but cost-effective ticket management is ensured

We just use it because it's more trouble to rip it out than to replace it with a more expensive tool. I would not recommend this product to others. If budget is a concern, it might be suitable but it doesn’t excite. Hence, I would rate it a four out of ten.

Read full review

Yazan Albaw

Customer Success Director at We Cybers

N-able MSP Manager centralizes service management, automates ticketing, and enhances client communication for streamlined IT operations.

For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client. Currently, we have to manually enter each contact’s details one by one, including their name, last name, password, and other information. It would be much more efficient if we could import contacts in bulk, perhaps using an Excel sheet or another import method. Additionally, it would be highly beneficial if MSP Manager could integrate with multiple RMM solutions. At the moment, we're limited to integrating with just one RMM, Expanding this capability would greatly enhance the versatility and value of MSP Manager.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product is very scalable and stable when used as a help desk once it is built out."

"Their tech support has been talking to us about expanding features like integrations with Microsoft Teams."

"The most valuable features are the ITIL compliance and billing."

"We have found the reporting in this product to be very useful."

"ManageEngine SupportCenter Plus works fine as a help desk software and is relatively inexpensive."

"The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like."

"I am impressed with the tool's integration with our mail system."

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

"This is a premier product and it has been around for a long time."

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

Cons

"They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately."

"The product is very difficult to use and configure and requires specialists."

"I would like to see some kind of project management or portfolio management in a future version."

"The business model for the company is to sell low and charge for customization, education or expertise."

"The tech support is terrible and that seems to be a part of their business plan."

"ManageEngine SupportCenter Plus could improve on workflow automation features."

"There is no cloud-based version and it would be helpful if it were available."

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

"The tool needs to improve its customization of the user interface."

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

Pricing and Cost Advice

"ManageEngine products will always be the lowest cost in category as that is part of their business model."

"The licensing fees depend on different criteria, including options and sizing."

"Don't get scared of the price tag because it's definitely worth it."

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

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Questions from the Community

What is your experience regarding pricing and costs for ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus is cheap, around two or three on a scale where ten is the most expensive.

See all answers

What needs improvement with ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus could improve on workflow automation features. Currently, everything is very manual, and there's no automated resolution of tickets. The emails ingested to create ti...

See all answers

What is your primary use case for ManageEngine SupportCenter Plus?

We use ManageEngine SupportCenter Plus primarily as a ticketing tool within our company.

See all answers

What do you like most about N-able MSP Manager?

I am impressed with the tool's integration with our mail system.

See all answers

What needs improvement with N-able MSP Manager?

See all answers

What is your primary use case for N-able MSP Manager?

At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling au...

See all answers

Comparisons

ManageEngine ServiceDesk Plus vs ManageEngine SupportCenter Plus

Compared 57% of the time

Zoho Desk vs ManageEngine SupportCenter Plus

Compared 43% of the time

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SolarWinds Web Help Desk vs N-able MSP Manager

Compared 100% of the time

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Product Reports

Buyer's Guide

Help Desk Software

March 2025

Download ManageEngine SupportCenter Plus product report

Buyer's Guide

Help Desk Software

March 2025

Download N-able MSP Manager product report

Also Known As

No data available

SolarWinds LOGICnow, SolarWinds MSP Manager

Overview

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

ManageEngine

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

Sample Customers

Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Buyer's Guide

ManageEngine SupportCenter Plus vs. N-able MSP Manager

April 2025

Free Report: ManageEngine SupportCenter Plus vs. N-able MSP Manager

Find out what your peers are saying about ManageEngine SupportCenter Plus vs. N-able MSP Manager and other solutions. Updated: April 2025.

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