Mendix vs ServiceNow comparison

Mendix and ServiceNow are both solutions in the Rapid Application Development Software category. Mendix is ranked #7 with an average rating of 8.7, while ServiceNow is ranked #4 with an average rating of 8.5. Mendix holds a 7.9% mindshare in RADS, compared to ServiceNow’s 11.4% mindshare. Additionally, 94% of Mendix users are willing to recommend the solution, compared to 91% of ServiceNow users who would recommend it.

Mendix

Read 50 Mendix reviews

14,014 Views
8,809 Comparison Views

94% willing to recommend

ServiceNow

Read 214 ServiceNow reviews

14,704 Views
9,402 Comparison Views

91% willing to recommend

Mendix

ServiceNow

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Mendix and ServiceNow based on real PeerSpot user reviews.

Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Mendix vs. ServiceNow Report (Updated: October 2024).

Buyer's Guide

Mendix vs. ServiceNow

October 2024

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Helped 815,854 peers since 2012

Categories and Ranking

Mendix

Ranking in Rapid Application Development Software

7th

Average Rating

8.4

Number of Reviews

Ranking in other categories

Mobile Development Platforms (2nd), Low-Code Development Platforms (5th)

ServiceNow

Ranking in Rapid Application Development Software

4th

Average Rating

8.4

Number of Reviews

214

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)

Mindshare comparison

As of November 2024, in the Rapid Application Development Software category, the mindshare of Mendix is 7.9%, down from 10.0% compared to the previous year. The mindshare of ServiceNow is 11.4%, up from 9.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software

Featured Reviews

Sameer Verma

Consulting Manager at Deloitte

Nov 16, 2022

Low-code, helpful support, and great native mobile capability

There is always a layer of custom code required. There is a misconception of low-code, or Mendix, or the industry in general. They are perceived as more of a dashboarding tool, and as a visualization platform only, rather than building a complete enterprise solution. That's more of an awareness marketing challenge they have, or the industry has. In general, AI needs to be better. The team and the company is running ahead with this a bit more. AI area is something which companies have started to pick up on, low-code wise, and they should invest in it more. I would like to see their data hub module become a little bit more mature. They need to expand their base as the concept is amazing. We just need to see more use cases and learn more capabilities there, and then definitely they need to fill in the AI piece of it.

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Fabio QUINTANILHA

IT4IT Manager at L'Oreal

Jan 29, 2024

A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs

I use the solution to collect data to build KPIs. We promote and foster the usage of workflows in the company We use the data to compare and review situations, propose improvements, and promote action items. SPM and ITSM features are the most helpful. The product’s standard user experience is…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I find the fast development speed and low cost to be very valuable features of Mendix. It's a smart solution for busy developers when we need to apply new changes or fixes quickly. Mendix helps to save time and meet project deadlines faster."

"It is low code, where the developers can still develop in Java. That to us is very appealing."

"Mendix has made a great deal of effort to provide its developers a healthy, modern environment for developing. First of all, it adopts Agile methodology by creating a SCRUM-based app where you can handle your user stories. Next comes version control, which really allows multiple team members to collaborate quite easily. And last but not least, Mendix modeler, which is your IDE for developing Mendix apps."

"It's amazing that you can build web apps and mobile (hybrid) apps with one code base in a few clicks. It's a full continuous integration environment."

"It is a brilliant solution."

"We also use Mendix Enterprise Integration for complex business logic. It's a low-code platform, so we run Mendix in the Mendix Cloud."

"Enables us to rapidly create a complex application. We are also able to customize features that stakeholders in the corporation want to see, something that could not be done with other software. Our workflows and processes have evolved and improved. The fast iterations allow us to be nimble, get feedback from users, and do rapid updates."

"I think that the workflow and automation features are quite good."

More Mendix pros

"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."

"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."

"It can scale well if you are managing IT assets."

"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."

"ServiceNow is very easy to set up."

"The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version."

"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."

"In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."

More ServiceNow pros

Cons

"It needs to provide an overview of model versioning control for the sake of the review process; better SCRUM board; an overview of model changes from the repository through Sprintr (SCRUM board). Also, a choice between versioning control system would be nice."

"You need experienced programmers and developers to understand this solution."

"It is expensive."

"Mendix is great for internal applications but not so great for a public-facing interface. It lacks a proper directory structure for public use. The URL will not change from page to page unless a deep link is created for each page. That makes it difficult to bookmark pages in the browser to view later on."

"It could use a more comprehensive widget creation studio in the IDE."

"Mendix is slightly less scalable than I'd like."

"There are not enough developers who are using Mendix. The knowledge base available online and in the market is not as rich as other competitors."

"I struggle with solutions like Mendix in terms of creating enterprise solutions."

More Mendix cons

"In an upcoming release, there should be more administration tools."

"Data access is a bit difficult, where you sometimes wish you had a relational database for some queries. The flexibility of data access in general is a bit on the low end. Of course, there is flexibility in some ways, but when I need a certain combination of data for some report, it can become a challenge."

"There should be fewer clicks and faster integrations between solutions."

"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."

"The customer service of the product right now isn't very good. It's an aspect they really need to improve."

"We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. Monday.com has better dashboards."

"System deployment and automation capabilities could be within the platform, similar to competitors."

"Most people are discussing UIs, but I'm a developer. I would say 80-90% of the people would appreciate that, that's easy for them, but from a developer perspective, it's hard for me, because for me it's clunky"

More ServiceNow cons

Pricing and Cost Advice

"Mendix seems a bit expensive. But in terms of wanting to have less developers and higher velocity, the total cost of ownership is fine. It's not cheap, though."

"Its cost is higher than competitors. The cost mostly includes licensing. It is charged per user. The cost model could be better. When you have a big company, what does per user mean? If I have a company where I have 40,000 people who will go to access it but only 200 do, how do you license it and who do you pay for? If they hit it once, do you pay for it? The licensing is complex for a big company. It is easy for us to buy all we can eat, get an enterprise license agreement, and call it good."

"From a commercial point of view, we would like them to change that they currently sell it as a platform, but as a customer you have to decide upfront the usage of the platform. We would like to have Mendix sell it as a pay as you go model: You pay for what you use, and you don't pay for what you don't use."

"I would not recommend the solution to small and medium-sized businesses because it’s expensive. It’s great for big organizations. I rate the pricing as a three out of ten."

"The solution is a bit expensive compared to others"

"Mendix licensing cost is based on the number of apps you have on the server. At the basic level, it is free of charge, so that seems reasonable, but once you go beyond that, and when it comes to the number of users on the app, that basic structure doesn't work, and the pricing tends to get a little bit steep."

"Pricing used to be complex, but Mendix has improved that quite a bit."

"There is a license required to use Mendix. The solution's price is high, but it is best suited for enterprise companies that have the budget. It is not for small or medium-sized businesses."

More Mendix pricing and cost advice

"The cost is quite high."

"ServiceNow is an expensive solution."

"The pricing is on the high side, but if you look at the stability and option to work, it's kind of justified."

"I rate the solution's pricing a six out of ten. The pricing for ServiceNow is based on a SaaS platform with annual contracts. However, it may not offer much flexibility for adjusting usage in the short term."

"For the modules we use, we found it competitive. I can't think of any costs in addition to the licensing fees."

"The mandatory minimum is US$ 20,000 for licensing."

"The price of this solution is expensive."

"The solution is expensive."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Manufacturing Company

12%

Financial Services Firm

Educational Organization

25%

Computer Software Company

11%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Mendix?

We also use Mendix Enterprise Integration for complex business logic. It's a low-code platform, so we run Mendix in the Mendix Cloud.

See all answers

What is your experience regarding pricing and costs for Mendix?

I would rate the pricing a six out of ten. The solution is a bit expensive compared to others, but in the long term, it is worth it. For instance, Microsoft Power Apps don't demand a huge investmen...

See all answers

What needs improvement with Mendix?

We are all moving away from a monolithic product model to microservices. We are building an F2DUI application to decouple the front and back end. Mendix provides an integrated approach for both. Id...

See all answers

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

See all answers

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

See all answers

What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

Comparisons

Microsoft Power Apps vs Mendix

Compared 17% of the time

OutSystems vs Mendix

Compared 15% of the time

Oracle Application Express (APEX) vs Mendix

Compared 9% of the time

Appian vs Mendix

Compared 8% of the time

Salesforce Platform vs Mendix

Compared 5% of the time

More Mendix Competitors

BMC Helix ITSM vs ServiceNow

Compared 9% of the time

Microsoft Power Apps vs ServiceNow

Compared 9% of the time

Pega Platform vs ServiceNow

Compared 8% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

JIRA Service Management vs ServiceNow

Compared 3% of the time

More ServiceNow Competitors

Product Reports

Buyer's Guide

Mendix

November 2024

Download Mendix product report

Buyer's Guide

ServiceNow

October 2024

Download ServiceNow product report

Learn More

Mendix

ServiceNow

Overview

Mendix is a low-code application development platform that helps your organization accelerate its application development lifecycle. The solution is designed to enable you to create software faster by abstracting and automating the development process for better business outcomes at speed and scale. Mendix has many key capabilities, including a tailored IDE for every developer, built-in collaboration tools for team development, feedback management, agile project management, the ability to build a truly responsive design across devices, and much more.

Mendix Features

Mendix has many valuable key features. Some of the most useful ones include:

App development
Multi-experience
Artificial intelligence
Intelligent automation
Data integration
Atlas UI framework
Cloud-native scaling
Single-click deployment
User-based security
Version control
Automated testing
Comprehensive admin suite

Mendix Benefits

There are many benefits to implementing Mendix. Some of the biggest advantages the solution offers include:

Efficient and easy to learn: Mendix allows business users and developers to build and deploy sophisticated multi-channel apps with a model-driven development platform that is much more efficient and easier to learn than traditional technologies.

Simple and responsive UI: Mendix allows business engineers to create an optimal user experience through predefined layouts for smartphone, tablet, and desktop user interfaces.

Native device functions: Mendix offers out-of-the-box widgets for native device functions. Mendix developers who are building a hybrid app can easily drag and drop a widget as a building block into an app without any further coding.

End-to-end mobile app dev flow: Mendix supports the end-to-end mobile app development flow, which makes it simple and intuitive for any developer to build mobile apps that can be part of larger multi-channel applications integrated with back-end apps and services.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Mendix solution.

PeerSpot user Somnath G., Solution Architect and LowCode Practice Lead at a tech services company, says, "What I found most valuable in Mendix is that it's very much suitable for mobile apps such as native Android or IOS supported mobile apps. The multiple features of the platform are very, very attractive and very popular. Mendix has technical features such as microflows and nanoflows. You can also access data models in the platform. These are the features that are very, very strong in Mendix. I got my hands dirty on other low-code platforms, but I have not seen such strong features in them compared to the microflows, nanoflows, and data model access that are in Mendix, including creating and integration. The platform has out-of-the-box adapters or out-of-the-box-connectors that you can integrate with different interface applications such as SAP, Salesforce, Oracle EBS, etc."

Sameer V., Consulting Manager at Deloitte, mentions, “Their native mobile capability is very good. In general, the way they launch the product has been great. Their product launching strategy is far better than any other platform. I work in OutSystems and Mendix. They tend to be more on the legacy side, OutSystems. With this solution, the product launching strategy is very, very agile. I really like when they roll out their updates, which are very, very frequent.”

Robert B., Solutions Architect at a computer software company, explains, The solution is just very quick and responsive. The initial setup is very straightforward, and those implementing the product do not have to be very technologically advanced in order to manage the process.”

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

Genzyme, TNT, Yahoo, Capgemini, Roche, D&B, Aegon, kpn, AZL, Sky, Arch, Penn State Univeristy, BancABC

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

Mendix vs. ServiceNow

October 2024

Free Report: Mendix vs. ServiceNow

Find out what your peers are saying about Mendix vs. ServiceNow and other solutions. Updated: October 2024.

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