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Mendix vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
Mendix provides a free version, reducing development time and costs, leading to significant growth and ROI for users.
Sentiment score
6.9
ServiceNow enhances efficiency, reduces costs, and improves ROI with automation and streamlined processes, providing long-term organizational value.
The return on investment is good when implementing for ourselves and for other clients.
 

Customer Service

Sentiment score
7.1
Mendix is praised for responsive support, active community, knowledge resources, though some note slow responses and improved resolution times.
Sentiment score
7.0
ServiceNow's customer service is generally praised, but technical support experiences vary and rely on community resources.
Mendix provides proper support, troubleshooting options, and a helping community.
I haven't often needed to seek direct support from Mendix teams as their online resources and knowledge database are comprehensive.
The technical support from Mendix is very good.
The support is exemplary and deserves a perfect rating.
Most of the support comes from partners, and customers heavily rely on them.
I have contacted them four to five times over the past two years, and they have been quite helpful.
 

Scalability Issues

Sentiment score
7.0
Mendix scales well for enterprises, though users face challenges with large databases and public cloud constraints.
Sentiment score
7.4
ServiceNow is highly scalable, integrates well with systems, and offers flexibility, making it ideal for diverse organizations.
Mendix supports scaling well with its comprehensive online documentation and learning paths.
Mendix provides options for handling scalability and maintainability through features like validation, workflow and nanoflow minimization, and user components, enabling projects to be easily managed and scaled.
It is capable of vertical scaling with no issues.
 

Stability Issues

Sentiment score
7.4
Mendix is stable and reliable, with quick bug fixes, adaptable support, and high ratings for performance and stability.
Sentiment score
7.7
ServiceNow is highly stable with minimal disruptions, often due to external factors, offering reliable SaaS performance and support.
I recently encountered an issue with deploying applications on the Mendix sandbox, which took a week to resolve.
ServiceNow is already a stable tool.
ServiceNow is stable enough.
 

Room For Improvement

Users seek better templates, UX/UI, integration, reporting, scalability, AI, and support, criticizing complexity and documentation.
ServiceNow users seek improvements in interface, navigation, pricing, documentation, mobile functionality, support, updates, and third-party integrations.
Access to the database is limited in Mendix's public cloud, preventing direct database interaction or inspection.
It is not one hundred percent stable.
There is a need for bug or error tracking in ServiceNow.
Their customer support could make it a great solution, not just product support but also their relationship with partners and training initiatives in different regions.
There are sometimes challenges with the portal being a bit confusing for new users.
 

Setup Cost

Mendix is pricier but reduces development time; ideal for large enterprises, region-specific pricing can be negotiated.
ServiceNow's pricing is higher than competitors, suited for large enterprises but challenging for smaller companies due to cost complexity.
The app license costs between $13,000 to $14,000, which is prohibitive for startups.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow is expensive for all regions.
 

Valuable Features

Mendix offers rapid app development with low-code capabilities, visual interface, system integrations, Agile support, and robust scalability.
ServiceNow excels in customization, integration, and user-friendliness, offering versatile workflows, ITIL processes, and strong community support.
Mendix's integration capabilities are impressive, allowing for rapid and on-the-fly integration of almost anything imaginable.
Mendix offers validation, workflow and nanoflow minimization, user components, and follows best practices, making applications easily manageable and scalable.
Mendix provides the ability to create solutions that fill gaps that I would otherwise be unable to address with standard software.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
The most valuable features of ServiceNow for me are its ticketing and reporting capabilities.
 

Categories and Ranking

Mendix
Ranking in Rapid Application Development Software
8th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
53
Ranking in other categories
Mobile Development Platforms (2nd), Low-Code Development Platforms (6th)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
217
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of April 2025, in the Rapid Application Development Software category, the mindshare of Mendix is 6.7%, down from 9.3% compared to the previous year. The mindshare of ServiceNow is 11.0%, up from 10.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Sameer Verma - PeerSpot reviewer
Low-code, helpful support, and great native mobile capability
There is always a layer of custom code required. There is a misconception of low-code, or Mendix, or the industry in general. They are perceived as more of a dashboarding tool, and as a visualization platform only, rather than building a complete enterprise solution. That's more of an awareness marketing challenge they have, or the industry has. In general, AI needs to be better. The team and the company is running ahead with this a bit more. AI area is something which companies have started to pick up on, low-code wise, and they should invest in it more. I would like to see their data hub module become a little bit more mature. They need to expand their base as the concept is amazing. We just need to see more use cases and learn more capabilities there, and then definitely they need to fill in the AI piece of it.
Somnath Kand - PeerSpot reviewer
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.
report
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Manufacturing Company
13%
Financial Services Firm
9%
University
6%
Educational Organization
27%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Mendix?
We also use Mendix Enterprise Integration for complex business logic. It's a low-code platform, so we run Mendix in the Mendix Cloud.
What is your experience regarding pricing and costs for Mendix?
I have some idea about the licensing part, and it depends on the person and the number of applications.
What needs improvement with Mendix?
Currently, I do not see any improvements needed in Mendix. However, I have not used Mendix for the last few months, so I lack insight into any new features that might have been added.
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Overview

 

Sample Customers

Genzyme, TNT, Yahoo, Capgemini, Roche, D&B, Aegon, kpn, AZL, Sky, Arch, Penn State Univeristy, BancABC
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Mendix vs. ServiceNow and other solutions. Updated: April 2025.
848,716 professionals have used our research since 2012.