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Mendix vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
Mendix reduces development time by 30%-40%, enabling quick ROI and cost-saving through fast app development despite high license fees.
Sentiment score
6.9
Using ServiceNow boosts efficiency and ROI, overcoming challenges; quick integration and diverse modules enhance productivity and cost savings.
The return on investment is good when implementing for ourselves and for other clients.
 

Customer Service

Sentiment score
6.8
Mendix offers strong, responsive customer service with quick community support, prioritizing paying customers and partners while enhancing service quality.
Sentiment score
7.1
ServiceNow's customer service is efficient, though technical support varies; knowledgeable staff and community resources are valuable.
I haven't often needed to seek direct support from Mendix teams as their online resources and knowledge database are comprehensive.
The support is exemplary and deserves a perfect rating.
I have contacted them four to five times over the past two years, and they have been quite helpful.
 

Scalability Issues

Sentiment score
7.0
Mendix is praised for scalability and flexibility, though challenges exist in cloud, database layers, and regional application scaling.
Sentiment score
7.5
ServiceNow is scalable, cloud-based, supports large enterprises, with easy expansion and integration, despite potential rapid scaling challenges.
Mendix supports scaling well with its comprehensive online documentation and learning paths.
It is capable of vertical scaling with no issues.
 

Stability Issues

Sentiment score
7.7
Mendix offers stable performance and reliable support, especially with recent updates, though complex projects may require tuning for optimal results.
Sentiment score
7.7
ServiceNow is generally stable and responsive, with occasional issues resolved efficiently by the support team.
ServiceNow is stable enough.
ServiceNow is already a stable tool.
 

Room For Improvement

The system needs enhancements in speed, integration, user experience, pricing, support, customization, AI features, and database management.
ServiceNow needs enhanced UX, simpler interfaces, better licensing, improved documentation, integration, and expanded mobile and offline functionality.
It is not one hundred percent stable.
There is a need for bug or error tracking in ServiceNow.
There are sometimes challenges with the portal being a bit confusing for new users.
 

Setup Cost

Mendix's pricing is high for small businesses but suits large enterprises, with negotiable terms and pricing transparency.
ServiceNow's high pricing and complex licensing favor larger enterprises with scalability and functionality, despite deterring smaller businesses.
ServiceNow's pricing can be justified if more functionality is required.
 

Valuable Features

Mendix provides a low-code platform for rapid app development with integration, collaboration, and scalability, valued for its flexibility and speed.
ServiceNow offers flexible customization, cloud-based integration, real-time analytics, and automation for efficient business process management across various departments.
Mendix provides the ability to create solutions that fill gaps that I would otherwise be unable to address with standard software.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
The most valuable features of ServiceNow for me are its ticketing and reporting capabilities.
 

Categories and Ranking

Mendix
Ranking in Rapid Application Development Software
8th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
Mobile Development Platforms (2nd), Low-Code Development Platforms (6th)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
216
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of January 2025, in the Rapid Application Development Software category, the mindshare of Mendix is 7.5%, down from 9.8% compared to the previous year. The mindshare of ServiceNow is 11.4%, up from 9.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Sameer Verma - PeerSpot reviewer
Low-code, helpful support, and great native mobile capability
There is always a layer of custom code required. There is a misconception of low-code, or Mendix, or the industry in general. They are perceived as more of a dashboarding tool, and as a visualization platform only, rather than building a complete enterprise solution. That's more of an awareness marketing challenge they have, or the industry has. In general, AI needs to be better. The team and the company is running ahead with this a bit more. AI area is something which companies have started to pick up on, low-code wise, and they should invest in it more. I would like to see their data hub module become a little bit more mature. They need to expand their base as the concept is amazing. We just need to see more use cases and learn more capabilities there, and then definitely they need to fill in the AI piece of it.
Somnath Kand - PeerSpot reviewer
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.
report
Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.
831,020 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
17%
Manufacturing Company
12%
Financial Services Firm
10%
University
5%
Educational Organization
27%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Mendix?
We also use Mendix Enterprise Integration for complex business logic. It's a low-code platform, so we run Mendix in the Mendix Cloud.
What is your experience regarding pricing and costs for Mendix?
I would rate the pricing a six out of ten. The solution is a bit expensive compared to others, but in the long term, it is worth it. For instance, Microsoft Power Apps don't demand a huge investmen...
What needs improvement with Mendix?
All software applications have their hiccups, including the Mendix Studio Pro developers program. Though still improving, there is no specific example of what really needs to be improved. Some lear...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Learn More

 

Overview

 

Sample Customers

Genzyme, TNT, Yahoo, Capgemini, Roche, D&B, Aegon, kpn, AZL, Sky, Arch, Penn State Univeristy, BancABC
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Mendix vs. ServiceNow and other solutions. Updated: December 2024.
831,020 professionals have used our research since 2012.