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Microsoft Dynamics 365 Business Central vs NetSuite ERP comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 29, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.9
Microsoft Dynamics 365 Business Central often achieves ROI in six months, with automation enhancing financial benefits, though experiences vary.
Sentiment score
5.4
NetSuite ERP outperforms QuickBooks with enhanced currency handling, scalability, and quick ROI through improved management, support, and cost reduction.
My current organization finds NetSuite ERP really helpful for cost reduction and return on investment in the long run.
Software Developer at Techasoft Pvt Ltd.
 

Customer Service

Sentiment score
4.0
Microsoft Dynamics 365 Business Central: praised for responsiveness but some users report slow service, relying on local partners for support.
Sentiment score
4.6
NetSuite ERP support is mixed; praised for responsiveness yet criticized for slow responses and inexperienced staff, with service quality tier-dependent.
The lack of senior technical consultants means Tier 1 support sometimes has limited experience, which could be better.
Regional Manager at a tech services company with 51-200 employees
The response time before getting someone who can provide a relevant answer is crucial.
Owner at Numex BV
Microsoft provides real-time support, which makes a big difference compared to SAP.
Automation Engineer
I cannot get any contact directly with Oracle, as they redirect you to a partner.
Principle Consultant at iOCO
For the support of NetSuite ERP, I find that you have to buy it to get fast responses.
Software Developer at Techasoft Pvt Ltd.
 

Scalability Issues

Sentiment score
6.9
Microsoft Dynamics 365 Business Central is scalable for SMEs, with flexibility, though larger setups may require customization and integration.
Sentiment score
7.5
NetSuite ERP is highly scalable, effectively managing growth and complexity with adaptable modules and cloud-based flexibility.
For golden partners, NetSuite ERP provides more options and enhanced reliability for scalability.
Sr Analyst at Freelance
 

Stability Issues

Sentiment score
7.7
Microsoft Dynamics 365 Business Central is reliable with stable performance, though minor issues occur during updates or heavy data loads.
Sentiment score
7.3
NetSuite ERP is highly reliable with 99.9% uptime, seamless upgrades, minimal bugs, but occasionally affected by server issues.
For the cloud, we have not faced any downtimes or stability issues.
Regional Manager at a tech services company with 51-200 employees
Sometimes I wait thirty, forty, or fifty seconds for a screen to refresh.
Principle Consultant at iOCO
For any issues, Workato contacts NetSuite ERP directly to resolve tickets or problems.
Sr Analyst at Freelance
 

Room For Improvement

Enhancements needed in cost efficiency, integration, automation, user interface, customization, AI features, and technical documentation for improved flexibility.
NetSuite ERP faces user interface and customization challenges, lacking features and support, with a complex setup and high pricing.
A basic point of sale would help a great deal because there are certain requirements where Microsoft Dynamics 365 Business Central could fit in small retail operations, and it is quite expensive, so that addition would be beneficial.
Regional Sales Manager at a consultancy with 11-50 employees
There's a gap in advanced features that other platforms like NetSuite handle better.
Regional Manager at a tech services company with 51-200 employees
There is a need for improvement in consolidation and multi-country master data management.
Owner at Numex BV
My sales and warehouse managers don't find the demand planning feature effective.
Software Developer at Techasoft Pvt Ltd.
The addition of AI features in NetSuite ERP would enable automatic triggering, approval processes, and event streams to IT teams or cross-functional teams.
Sr Analyst at Freelance
The way that lists refresh and the way the drop-downs work are not very intuitive.
Principle Consultant at iOCO
 

Setup Cost

Microsoft Dynamics 365 Business Central offers flexible, scalable ERP pricing, appealing to startups and enterprises, with moderate to high cost.
NetSuite ERP pricing is usage-based, varies by users/modules, and can start around $50,000 with potential discounts.
However, it was very costly due to the numerous integrations we had.
Automation Engineer
The pricing for Dynamics 365 Business Central is reasonable.
Owner at Numex BV
My IT managers say that some of their features are quite expensive.
Software Developer at Techasoft Pvt Ltd.
 

Valuable Features

Microsoft Dynamics 365 Business Central provides customizable, cloud-based management, benefiting SMEs with seamless integration, real-time insights, and enhanced workflows.
NetSuite ERP offers robust features like customizable dashboards, real-time reporting, and automation, enhancing efficiency and decision-making.
It provides localized compliance for every country, covering VAT compliances, taxing policies, and corporate taxes.
Regional Manager at a tech services company with 51-200 employees
The value for money is very high as it fits the business well.
Owner at Numex BV
Microsoft Dynamics 365 Business Central is scalable, as it was able to grow with increasing business demands.
Automation Engineer
The interface is easily understandable even for a common user, unlike the NetSuite ERP direct website which requires more technical knowledge.
Sr Analyst at Freelance
The most valuable feature I find in NetSuite ERP is that it functions as an accounting package for our accounting needs.
Principle Consultant at iOCO
NetSuite ERP's inventory management feature has helped optimize stock levels and customer satisfaction because the inventory management module is decent.
Software Developer at Techasoft Pvt Ltd.
 

Categories and Ranking

Microsoft Dynamics 365 Busi...
Ranking in Activity Based Costing Software
1st
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
67
Ranking in other categories
ERP (6th)
NetSuite ERP
Ranking in Activity Based Costing Software
6th
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
38
Ranking in other categories
Billing Software (3rd), Cloud ERP (3rd)
 

Mindshare comparison

As of January 2026, in the Activity Based Costing Software category, the mindshare of Microsoft Dynamics 365 Business Central is 17.6%, down from 20.7% compared to the previous year. The mindshare of NetSuite ERP is 7.4%, down from 7.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Activity Based Costing Software Market Share Distribution
ProductMarket Share (%)
Microsoft Dynamics 365 Business Central17.6%
NetSuite ERP7.4%
Other75.0%
Activity Based Costing Software
 

Featured Reviews

reviewer2746122 - PeerSpot reviewer
Automation Engineer
Integrations Help Bring Efficiency while Documentation Needs Improvement
When I started working with Microsoft Dynamics 365 Business Central, I was new and didn't know what ERP was or its purpose, but I was eager to learn more each day. The system can become overwhelmed because you cannot control the number of integrations, and our team struggled to manage the numerous integrations we had. More documentation is needed on how to use Microsoft Dynamics 365 Business Central and its capabilities. From a technical perspective, it was challenging because understanding the system requires familiarity with financial sectors. Microsoft Dynamics 365 Business Central could benefit from more AI integration. Learning the application was challenging as there was much to understand about accounts payable, receivable, accounting, and general ledger.
SM
Sr Analyst at Freelance
Integration tools streamline financial operations and enhance data management
The most beneficial feature in Workato is its accessibility. The interface is easily understandable even for a common user, unlike the NetSuite ERP direct website which requires more technical knowledge. In Workato, NetSuite ERP provides options for new employee records, invoice reports, and batch files processing. The batch processing capability allows handling up to 10,000 records simultaneously, which reduces tasks and processing time significantly. Regarding scalability, NetSuite ERP offers excellent options and reduces manual interventions through automation. In the past three months, I have observed improvements in their options and data storage capabilities, showing enhanced scalability compared to previous versions.
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Computer Software Company
10%
Comms Service Provider
8%
University
6%
Computer Software Company
16%
Manufacturing Company
9%
Financial Services Firm
7%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise12
Large Enterprise19
By reviewers
Company SizeCount
Small Business27
Midsize Enterprise7
Large Enterprise5
 

Questions from the Community

What do you like most about Microsoft Dynamics NAV?
The platform offers a robust and comprehensive cycle for supply chain and inventory management, with features like minimum and maximum settings, dynamic monitoring of inventory levels, and integrat...
What is your experience regarding pricing and costs for Microsoft Dynamics NAV?
I don't have specific information about the pricing of Microsoft Dynamics 365 Business Central. However, it was very costly due to the numerous integrations we had.
What needs improvement with Microsoft Dynamics NAV?
When I started working with Microsoft Dynamics 365 Business Central, I was new and didn't know what ERP was or its purpose, but I was eager to learn more each day. The system can become overwhelmed...
What do you like most about NetSuite ERP?
The inventory feature in NetSuite ERP is very valuable to me because it provides clear estimates about the depreciation of details and includes useful mobile modules.
What is your experience regarding pricing and costs for NetSuite ERP?
The initial cost for NetSuite ERP depends on the business size. My IT managers say that some of their features are quite expensive.
What needs improvement with NetSuite ERP?
Some clients in my past complained about the accounting setup, as it requires people who already have knowledge about NetSuite ERP. They don't appreciate having to pay for consultants or specialist...
 

Also Known As

Dynamics NAV, MS Dynamics NAV
No data available
 

Overview

 

Sample Customers

Harris Farm Markets, Mister Spex GmbH, Bounce Foods, Eurofin Services SA, Medica Medizintechnik, Associated Gaskets, Onduline, Sitka Surfboard Corporation, World Animal Protection
2Pure, Accuvant, Actian, Adtegrity, Advantage Sign Supply, All-Safe Pool Safety Products, Alton Lane, AMC Liquidators
Find out what your peers are saying about Microsoft Dynamics 365 Business Central vs. NetSuite ERP and other solutions. Updated: December 2025.
879,768 professionals have used our research since 2012.