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Microsoft Dynamics 365 Business Central pros and cons

Vendor: Microsoft
4.1 out of 5
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Prominent pros & cons

PROS

Microsoft Dynamics 365 Business Central integrates seamlessly with existing Office products, enhancing manageability and functionality.
Customer support is efficient, with most issues being resolved quickly by the first level of support.
Microsoft Dynamics 365 Business Central is praised for its flexibility and customization options, which are particularly valuable for varying business needs.
The initial setup of Microsoft Dynamics 365 Business Central is straightforward, leveraging its compatibility with other Microsoft technologies.
Integration with other Microsoft solutions, such as Power BI and Teams, extends Microsoft Dynamics 365 Business Central's functionality, particularly in data visualization and team collaboration.

CONS

Microsoft Dynamics 365 Business Central requires more frequent customizations than desired, and costs related to customization could be improved.
Support in areas like Thailand needs improvement as the process to get answers is too lengthy.
The integration process with logistics, quality management, and data modeling for different revenue types requires enhancements, and features like auditing and user permissions need refinements.
Initial setup and troubleshooting are complex, and user-driven business workflow design lacks ease of use, possibly needing a drag-and-drop interface.
For larger businesses undergoing significant transactions, scalability is insufficient, leading some to switch to more suited solutions.
 

Microsoft Dynamics 365 Business Central Pros review quotes

reviewer1212726 - PeerSpot reviewer
Dec 29, 2021
All of the features are valuable, depending on where you implement them. I've done implementations in 60 countries, across 86 different companies and groups, and each company has a different reason for why they want to use it. Every single feature that I've implemented has been successful, and for some companies, where they didn't use the functionality, they have moved to external products or they've integrated into other applications.
David Hatfield - PeerSpot reviewer
Apr 20, 2023
Microsoft Dynamics 365 Business Central is extremely stable as it does not rely on our in-house servers.
NeshPattali - PeerSpot reviewer
Feb 27, 2024
The platform offers a robust and comprehensive cycle for supply chain and inventory management, with features like minimum and maximum settings, dynamic monitoring of inventory levels, and integration with Microsoft's AI capabilities.
Learn what your peers think about Microsoft Dynamics 365 Business Central. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
reviewer1423482 - PeerSpot reviewer
Sep 21, 2020
The vertical covers all aspects of functionality and integrates easily with the existing Office products.
SV
May 12, 2022
For me, the main strengths of Microsoft Dynamics NAV are that it's user-friendly and light. These are its major wins. I have used other ERPs and their architecture were a little more complex when compared to the Microsoft Dynamics NAV architecture.
reviewer1523223 - PeerSpot reviewer
Mar 24, 2021
The initial setup is pretty straightforward.
AR
Dec 28, 2022
The solution's integrations and interface are very good.
reviewer2065908 - PeerSpot reviewer
Jan 11, 2023
It's quite reliable, and there's a good local provider who can adapt the solution for tax issues.
reviewer2351220 - PeerSpot reviewer
Feb 27, 2024
The most valuable features of Business Central for me are its seamless integration with Power BI and the ability to create customized reports.
KG
Jul 3, 2021
I have found the flexibility to be very valuable. It's highly flexible, and at least for us, it has been effective. It is also highly functional.
 

Microsoft Dynamics 365 Business Central Cons review quotes

reviewer1212726 - PeerSpot reviewer
Dec 29, 2021
Microsoft Dynamics NAV could be improved in terms of exporting income statements and balance sheets. Currently, there is a feature, but you can only have the last three years. I spent some time trying to improve the KPI portion that exports the data, that already calculates the sub forms or subtotals, but they weren't able to break that up into different dimensions. They've now managed to crowd the separate table and you can export that, but it's only for the last three years. So, they could improve this solution by getting the chart of accounts or the account schedules to be exported, where you can go further than just three years with it.
David Hatfield - PeerSpot reviewer
Apr 20, 2023
The configuration packages can be somewhat tiresome at times, and they can be slow when loading data.
NeshPattali - PeerSpot reviewer
Feb 27, 2024
One aspect that could be improved in Microsoft Dynamics 365 Business Central is the visibility and accessibility of communication-related features, such as email integration.
Learn what your peers think about Microsoft Dynamics 365 Business Central. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
reviewer1423482 - PeerSpot reviewer
Sep 21, 2020
We need to customize more often than we would like.
SV
May 12, 2022
Any request that had come from the website had to go through an e-form which was then plugged into Microsoft Dynamics NAV. There was no direct data capture. That was the pain point, where clients had to build e-forms, and that caused delays in transactions and getting information.
reviewer1523223 - PeerSpot reviewer
Mar 24, 2021
It would be nice if the integration process was easier.
AR
Dec 28, 2022
The solution could include the retail tool in the native version.
reviewer2065908 - PeerSpot reviewer
Jan 11, 2023
For a big company like us with millions of transactions, the scalability isn't enough.
reviewer2351220 - PeerSpot reviewer
Feb 27, 2024
There is room for improvement in the ability to reverse or correct transactions more easily.
KG
Jul 3, 2021
Some of the control aspects such as auditing can definitely be improved. For example, auditing is not very easy, and the user permissions are complicated.