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Microsoft Dynamics CRM vs Nintex Process Platform comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Microsoft Dynamics CRM
Average Rating
7.8
Reviews Sentiment
6.4
Number of Reviews
73
Ranking in other categories
CRM Customer Engagement Centers (1st), CRM (2nd), Local Government CRM (1st), Marketing Management (2nd), Sales Force Automation (2nd)
Nintex Process Platform
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
23
Ranking in other categories
Business Process Management (BPM) (10th), Process Automation (9th), Workload Automation (11th)
 

Mindshare comparison

Microsoft Dynamics CRM and Nintex Process Platform aren’t in the same category and serve different purposes. Microsoft Dynamics CRM is designed for CRM Customer Engagement Centers and holds a mindshare of 25.1%, up 24.7% compared to last year.
Nintex Process Platform, on the other hand, focuses on Business Process Management (BPM), holds 2.1% mindshare, down 2.9% since last year.
CRM Customer Engagement Centers
Business Process Management (BPM)
 

Featured Reviews

Arun Srivastav - PeerSpot reviewer
Easy to use and integrates well with emails, WhatsApp, and SMS gateways
The most valuable feature of Microsoft Dynamics CRM is the campaign feature. The solution's campaign feature allows you to collate a group of customers and the frequency of email notifications sent to them. You can put an advertising budget for a series of customers, whereby high net-worth individuals will be marketed for high-end products. Low-end customers will be in a different campaign. So, we run campaigns on different sectors of customers. One of the solution's good features is integration because it directly integrates with Microsoft tools. Microsoft Office 365 and Microsoft Teams are built into it. The solution gives a varied network of text and email gateways, which are already integrated and come with the package.
Satya Singh - PeerSpot reviewer
Offers good integration capabilities and easy to learn and good stability
Nintex is still at the starting point of integrating with AI. It has integrated with a very small piece of artificial intelligence., like only integrated with the Google Cloud. There is a benefit, like a no-code and low-code solution. But, again, if you are a developer, especially if you are a hardcore developer, you are using your code knowledge, its skills, and all. And, suddenly, you are moving into the low-code solution, and then you will feel, like, so many things you can't achieve with the low-code solution. And in that case, you are looking for some custom development. And it's a little bit difficult in the Nintex area. Because they are totally dependent on the low-code solution, and you are looking at where you can implement your custom things. However, you can do that thing, but that will be a difficult task. Also, the outcome, whatever you are trying to get from such kind of custom development, will be a little bit difficult. Let's suppose, like, if you are working with a medium level of data or a small level of data that will be easier to handle with the Nintex. However, the bulk data on a high level of data would be difficult. I have been working with Nintex for the past three years. I've been able to create some really good products in different domains, including banking and insurance. Everything seems achievable, but there are a few things I'm missing. First, debugging can be a bit difficult in Nintex. You can't debug forms and workflows easily. This is something that could be improved in future releases. It requires some R&D. Second, I would like to see more integration with AI. There is some custom integration available through the gateway, but it would be great to have more AI-related features built into the platform.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports."
"Microsoft Dynamics CRM has plenty of valuable features."
"Integration with other Microsoft tools is a good feature of Microsoft Dynamics CRM."
"I like the fact that I can keep track of everything I do in relation to my own job."
"The product is highly scalable, particularly in the cloud environment, where resources can be increased as required."
"The deployment of Microsoft Dynamics CRM is easy because it's a software as a service, which eliminates the need to deploy anything in our data center."
"The most useful feature that this solution provides is the ability to make dashboards for the business easily as our company is managed using KPIs and metrics."
"The solution is scalable."
"This tool set makes it easy to integrate current processes and increase adoption rates and usage for the tool, as well as the process changes to update it on the fly."
"It provides data accuracy with fewer failures."
"Provides the ability to automate SharePoint processes (building sites, lists, updating content). You can also automate document and content processes, onboarding and offboarding, and general IT and HR solutions."
"The technical support is very good."
"I like the feature of getting an email for a workflow error, then I do not have to go through every instance."
"I find it useful to utilize LDAP query action to find out the status of a particular user."
"The SharePoint feature is a really good connection, there are many features that are good."
"I really like the visual representation. It actually looks like a flow chart, which is nicer than a SharePoint Designer workflow, which doesn't have that ability."
 

Cons

"I would suggest enhancements in customization and better integration for testing codes to improve the functionality of Dynamics CRM."
"The integration capability with other systems could be improved, particularly the Lead Generation system."
"The mobile side of the product doesn't look that great right now."
"The manufacturing module could be improved. I would like to see customization in the next release."
"The UI/UX needs improvement as it is not intuitive from day one."
"From my experience, the solution's tech support could improve with a quicker response time."
"Microsoft Dynamics CRM could improve by being more user-friendly."
"Microsoft Dynamics CRM needs to improve its integrations."
"User interface could use some improvement. Perhaps integration with Visual Studio or SharePoint Designer would be useful."
"Currently, it's taking quite some time to deploy a package, it needs improvement"
"Nintex seems to be very server intensive. It is one of the reasons that we are moving to a different product on the SharePoint 2016 platform."
"I would also like to see the BPM features from Pega implemented, that have to do with the implementation of AI, and the robotics."
"Unfortunately, Nintex Workflow is not that stable. We are looking at shifting to another tool."
"The tool can be limiting when more complex solutions are required. Improving it to offer greater functionality and less reliance on technical expertise could be beneficial."
"At times, issues arise in certain scenarios. In such cases, the versioning can become quite difficult. There may be no other way but to restart the entire process or rectify it at that point."
"The security features for this solution need to be improved."
 

Pricing and Cost Advice

"It's kind of pricey. It's about $50 or $60 per user."
"The solution is expensive."
"The cost varies on multiple factors including customization and the number of users."
"On a scale from one to ten with one being expensive and ten being of great value, I would rate Microsoft Dynamics CRM at six on pricing."
"Microsoft Dynamics CRM is an expensive solution. However, most good CRMs are expensive."
"The cost could be cheaper. I would rate them 3 out of 5."
"For the price of Microsoft Dynamics CRM, you receive a lot of comprehensive functionality. Additionally, it integrates very well. We pay approximately $100 a month to use the solution and we do not have any additional costs."
"The solution is not expensive."
"The price of this solution is affordable but the problem in Algeria is our community is a bit slower. The new clients might feel the solution is a bit expensive."
"Comparatively, it's expensive."
"Nintex products are expensive, but valuable. Licensing in on-premise was historically based on a perpetual model, where you’d license per Web front-end. However, they are switching exclusively to a consumption (subscription) model, where you purchase the number of workflows you think you’ll use in your environment, and can scale up from there."
"Offering a licensing model that allows for multiple small workflows would be a huge improvement to an already great platform."
"Our maintenance costs are reduced."
"For the initial hundred users, the cost is $21,000 per year, which I find too high."
"It's more suited for enterprise level, not for small or medium-sized businesses (SMBs)."
"The product’s price is competitive compared to other vendors."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
11%
Government
10%
Manufacturing Company
8%
Computer Software Company
20%
Financial Services Firm
15%
Manufacturing Company
6%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft Dynamics CRM?
The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.
What needs improvement with Microsoft Dynamics CRM?
The UI/UX needs improvement as it is not intuitive from day one. It becomes intuitive once learned, however, it should be less complex initially.
What is your primary use case for Microsoft Dynamics CRM?
The use cases are for HR management, resource management, project insight, and timesheet management. It is mostly connected with people and resource management.
What do you like most about K2?
The latest version of Nintex has many features. We have a clear roadmap and the necessary application to integrate it into our platform.
What is your experience regarding pricing and costs for K2?
I would rate the pricing for Nintex Process Platform as four out of ten; one is high, and ten is low. It is pretty expensive.
What needs improvement with K2?
There is room for improvement in the user experience in the forms. When we need to develop the forms, we don't have much customization, and I think we need more flexibility there. It's technically ...
 

Also Known As

Dynamics CRM, MS Dynamics CRM
K2 blackpearl, K2 Five, Nintex Workflow
 

Learn More

 

Overview

 

Sample Customers

Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
SEA Corp, Omnicom Group, Verizon, STIHL
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