We performed a comparison between Microsoft Dynamics CRM and Nintex Process Platform based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, Oracle and others in CRM Customer Engagement Centers."I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure."
"The most valuable feature of Microsoft Dynamics CRM is the integration with Microsoft Office 365."
"The Outlook calendar has been very helpful for us."
"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."
"The most useful feature that this solution provides is the ability to make dashboards for the business easily as our company is managed using KPIs and metrics."
"It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there."
"Dynamics is easy to use. There are several fields I can filter."
"Compared to other partners, the most valuable aspect of Microsoft Dynamics CRM is its intuitive APIs, which are customizable and allow for the addition of multiple parameters and attributes. This feature enhances the purpose call in our services. Additionally, the learning curve for contact center agents using Microsoft Dynamics CRM is shorter than with other solution providers. Finally, the commercial aspects of Microsoft Dynamics CRM are superior to those of other solution providers."
"I really like the visual representation. It actually looks like a flow chart, which is nicer than a SharePoint Designer workflow, which doesn't have that ability."
"Provides the ability to automate SharePoint processes (building sites, lists, updating content). You can also automate document and content processes, onboarding and offboarding, and general IT and HR solutions."
"I like the feature of getting an email for a workflow error, then I do not have to go through every instance."
"It's easy to configure your set of rules to make the form controls work perfectly, removing manual work and making processes seamless."
"Only Nintex has the feature which allows attachments to an email."
"The most valuable features of this solution are that it's no code, it's very flexible, and it's easy to design."
"This solution is very easy to use and customize, using almost zero coding. It's built on SharePoint which many companies in our country have experience with. This made it easy to adapt the application in our environment."
"It's easy to learn. However, there is very little content available for the Nintex also, but they are providing their own documentation and all. So, it's easy to learn also."
"It could be less complicated for smaller organizations."
"Technical support could be faster and more responsive."
"It would be a little bit easier if there were better ways to configure and modify native add-ins or plugins."
"From my experience, the solution's tech support could improve with a quicker response time."
"Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out."
"There are more people using Salesforce. Therefore, there are more partners, and applications for it, and is easier to use."
"The product is very old."
"In terms of the performance, when it comes to loading a large volume of data, it's slow at times, so the system could be optimized."
"Currently, copying workflow actions from one workflow to another is not possible. Also, the Office 365 solution is not as mature as on-premise."
"I think it was lacking a little bit in its multiple in-house processes and other processes. So there is a little bit of a gap in collaboration."
"We would like to have access to an on-premises solution. In our country, we have a relationship with Central Bank of Egypt, which do noes not allow cloud solutions to be used. They should offer an on-prem solution with a flexible price license."
"While Nintex Workflow has pretty robust troubleshooting abilities, I think that improving the default logging and notifications would be helpful."
"The solution is a bit too expensive. It could be cheaper."
"The solution needs more RPA and AI features."
"Difficult to include external partners with the solution deployed on-premise."
"At times, issues arise in certain scenarios. In such cases, the versioning can become quite difficult. There may be no other way but to restart the entire process or rectify it at that point."
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while Nintex Process Platform is ranked 9th in Business Process Management (BPM) with 21 reviews. Microsoft Dynamics CRM is rated 7.8, while Nintex Process Platform is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Nintex Process Platform writes "Offers good integration capabilities and easy to learn and good stability". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Nintex Process Platform is most compared with Camunda, IBM BPM, Appian, Pega BPM and Newgen OmniFlow.
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