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Microsoft Intune vs OpenText ZENworks Configuration Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 29, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
6.6
Microsoft Intune's support is mixed, with varied responsiveness and knowledge depending on service level and complexity of issues.
No sentiment score available
Customers find OpenText ZENworks Configuration Management reliable and prompt, appreciating detailed assistance and responsive support despite occasional complex issue delays.
In the last couple of years, support has not been very good, even with Premier and Premium support.
Microsoft's service and technical support for Intune have been good.
 

Room For Improvement

Sentiment score
4.3
Microsoft Intune needs improvements in reporting, interface, integration, security, and standalone capabilities, along with better pricing and third-party integration.
No sentiment score available
OpenText ZENworks Configuration Management requires better documentation, simplified navigation, improved software deployment, server syncs, and enhanced technical support.
Workspace ONE operates in real-time, whereas Intune has a noticeable delay when deploying policies or apps.
The report updating period is very slow, taking upwards of over an hour to confirm if a policy is deployed after check-in.
If my organization has sensitive data we don't want to leak, deploying the policies can present technical challenges and potential loopholes.
 

Scalability Issues

Sentiment score
8.0
Microsoft Intune excels in adaptability and scalability for large organizations, though users desire more competitive features.
No sentiment score available
OpenText ZENworks Configuration Management excels in handling large, dispersed networks, offering automation, central control, stability, and flexibility.
 

Setup Cost

Sentiment score
7.5
Microsoft Intune's pricing is cost-effective in bundles, but standalone can be expensive for smaller businesses.
No sentiment score available
<p>OpenText ZENworks Configuration Management provides competitive, scalable, and cost-effective pricing with flexible licensing options for various enterprise sizes.</p>
I know what's included in 365 Premium offering, and it's a good deal.
The pricing is integrated with Entra, making it better than paying for a separate platform.
 

Stability Issues

Sentiment score
7.4
Microsoft Intune impresses users with high stability, effective device management, and security, despite occasional bugs and Azure-related performance impacts.
No sentiment score available
Users find OpenText ZENworks Configuration Management reliable, effective, with robust functionality and minimal downtime, despite occasional glitches.
If Intune is not available, the 365 environment might not be available, causing a major ordeal.
 

Valuable Features

Sentiment score
8.0
Microsoft Intune provides integration with Azure AD for seamless device management, enhancing security, compliance, and cost-efficiency in organizations.
No sentiment score available
OpenText ZENworks Configuration Management is praised for automated patch management, remote control, reporting, software deployment, and integration with directory services.
Intune has improved our asset management from a security standpoint and has consolidated vendors, enhancing our security posture.
The biggest asset is the range of device management options available with Intune, whether it is a Windows device, a Linux device, a Mac device, or mobile devices.
Intune's most valuable feature is its centralized management capability.
 

Categories and Ranking

Microsoft Intune
Ranking in Configuration Management
2nd
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
213
Ranking in other categories
Remote Access (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
OpenText ZENworks Configura...
Ranking in Configuration Management
22nd
Average Rating
8.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Configuration Management category, the mindshare of Microsoft Intune is 11.8%, up from 10.1% compared to the previous year. The mindshare of OpenText ZENworks Configuration Management is 1.2%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management
 

Featured Reviews

Gaurav Chandola - PeerSpot reviewer
We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy
Intune has many benefits from the Microsoft perspective. This solution can manage Windows 10 devices, app management, and provide security solutions. We don't need to worry about our network connection, and we'll be more secure with regular security patches and compliance. Since everything will be deployed through the internet and users will log in using the internet only, the risks have been mitigated. Security updates, security patching, and the application will be targeted from Intune. The location tracker will be available to track where the device is and the user's location. The user will be restricted from accessing certain applications using compliance policies. Conditional access policies will be based on the reason why the user needs access to the application. Microsoft Intune is one of the best products in the industry for managing Windows devices. The solution has more feature restrictions. The conditional access policies also eliminate the dependency on the on-prem network for the devices. The solution also manages our security settings and a lot of other beneficial features such as Microsoft Purview which gives us the compliance portion. We can manage all aspects of our device from a single console, including M365 services. This allows us to configure data classification types, such as public, private, internal, confidential, and highly confidential.
it_user368043 - PeerSpot reviewer
It allows us to deploy applications and primitive desktops globally. The upgrade cycle is very long.
It allows us to deploy applications and primitive desktops globally We use it for managing our desktops. We have 350,000 desktops and it allows us to manage and control them relatively easily. We need product notifications made quickly in the software lifecycle, but it does so unreliably. The…
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Top Industries

By visitors reading reviews
Educational Organization
26%
Computer Software Company
11%
Financial Services Firm
7%
Government
7%
Government
18%
Computer Software Company
14%
Comms Service Provider
12%
University
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Micro Focus ZENworks Configuration Management, HPE CMS, HPE Configuration Management, Micro Focus Configuration Management
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Tech Mahindra, NNIT, ASIC
Find out what your peers are saying about Microsoft Intune vs. OpenText ZENworks Configuration Management and other solutions. Updated: October 2024.
816,636 professionals have used our research since 2012.