OpenText ZENworks Configuration Management and Microsoft Intune compete in the IT management space. Microsoft Intune has the upper hand due to its extensive features and responsive support despite higher costs.
Features: OpenText ZENworks Configuration Management is notable for its robust asset management, endpoint security, and cost-effectiveness. Microsoft Intune offers comprehensive mobile device management, cloud integration, and a wide range of valuable features.
Room for Improvement: OpenText ZENworks Configuration Management needs improved reporting capabilities, more intuitive navigation, and enhanced integration. Microsoft Intune requires better interoperability with non-Microsoft products, improved documentation, and simpler initial setup.
Ease of Deployment and Customer Service: OpenText ZENworks Configuration Management offers straightforward setup and good customer service. Microsoft Intune has mixed reviews on deployment complexity but has responsive customer support.
Pricing and ROI: OpenText ZENworks Configuration Management is cost-effective and offers good ROI for essential features. Microsoft Intune is more expensive but justifies the price with superior capabilities and extensive support.
In the last couple of years, support has not been very good, even with Premier and Premium support.
Microsoft's service and technical support for Intune have been good.
Workspace ONE operates in real-time, whereas Intune has a noticeable delay when deploying policies or apps.
The report updating period is very slow, taking upwards of over an hour to confirm if a policy is deployed after check-in.
If my organization has sensitive data we don't want to leak, deploying the policies can present technical challenges and potential loopholes.
I know what's included in 365 Premium offering, and it's a good deal.
The pricing is integrated with Entra, making it better than paying for a separate platform.
If Intune is not available, the 365 environment might not be available, causing a major ordeal.
Intune has improved our asset management from a security standpoint and has consolidated vendors, enhancing our security posture.
The biggest asset is the range of device management options available with Intune, whether it is a Windows device, a Linux device, a Mac device, or mobile devices.
Intune's most valuable feature is its centralized management capability.
Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.
In an increasingly mobile workforce, Microsoft Intune keeps your sensitive data safe while on the move. Microsoft Intune makes it possible for your team members to work anywhere using their mobile devices. Microsoft Intune provides both the flexibility and the control needed for securing all your data on the cloud, no matter where the device with the data is located.
Microsoft Intune Device Management Key Features
With Microsoft Intune Device Management you can:
Mobile Application Management
Mobile application management in Intune is designed to protect your organization’s data at the application level.
With Microsoft Intune Application Management you can:
As part of Microsoft's Enterprise Mobility + Security (EMS) suite, Intune integrates with Microsoft Entra ID for access control and with Azure Information Protection for data protection. It also integrates with Microsoft 365 Applications.
Reviews from Real Users
Microsoft Intune stands out among its competitors for a number of reasons. Two major ones are its ability to secure all devices under its management and the flexibility that the solution offers its users.
A computing services manager notes, "Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."
The head of IT engineering at a financial services company writes, "The one feature we find most useful is the Mobile Application Manager. There are two types: we have the complete MDM and the Mobile Application Manager (MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company details on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."
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