Microsoft Configuration Manager vs OpenText ZENworks Configuration Management comparison

Microsoft and OpenText are both solutions in the Configuration Management category. Microsoft is ranked #3 with an average rating of 8.2, while OpenText is ranked #23. Microsoft holds a 8.0% mindshare in CM, compared to OpenText’s 2.2% mindshare. Additionally, 91% of Microsoft users are willing to recommend the solution, compared to 66% of OpenText users who would recommend it.

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Executive SummaryUpdated on Feb 22, 2026

Microsoft Configuration Manager and OpenText ZENworks Configuration Management compete in IT configuration management. Microsoft Configuration Manager has an upper hand in terms of pricing and support, whereas OpenText ZENworks Configuration Management holds a significant edge due to its feature-rich offerings.

Features: Microsoft Configuration Manager offers advanced integration capabilities, superior security management, and efficient data handling. In contrast, OpenText ZENworks Configuration Management provides comprehensive mobile device management, excellent cross-platform support, and an extensive range of additional features.

Ease of Deployment and Customer Service: Microsoft Configuration Manager ensures a seamless deployment experience leveraging Microsoft’s strong service network. OpenText ZENworks Configuration Management offers an intuitive deployment process with highly responsive customer support, providing a personalized service edge.

Pricing and ROI: Microsoft Configuration Manager presents competitive setup costs and a favorable ROI within enterprise settings. OpenText ZENworks Configuration Management, despite its higher initial costs, suggests significant long-term returns from its feature-rich environment, implying upfront investment is offset by comprehensive capabilities.

To learn more, read our detailed Microsoft Configuration Manager vs. OpenText ZENworks Configuration Management Report (Updated: April 2026).

Buyer's Guide

Microsoft Configuration Manager vs. OpenText ZENworks Configuration Management

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of April 2026, in the Configuration Management category, the mindshare of Microsoft Intune is 6.1%, down from 10.2% compared to the previous year. The mindshare of Microsoft Configuration Manager is 8.0%, down from 12.8% compared to the previous year. The mindshare of OpenText ZENworks Configuration Management is 2.2%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Configuration Management Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	6.1%
Microsoft Configuration Manager	8.0%
OpenText ZENworks Configuration Management	2.2%
Other	83.7%

Configuration Management

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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Narendar S

Senior System Engineer at a tech services company with 10,001+ employees

Centralized endpoint control has streamlined deployments and improved security compliance

In my experience, the best features of Microsoft Configuration Manager are software deployments and updates, OSD, hardware and software inventory, compliance and configuration baseline, reporting and monitoring, and integration with Intune hybrid management. These features make endpoint management efficient and scalable. The feature I rely on the most day-to-day is software deployment and patch management. It keeps endpoints updated and secure with minimal manual effort. Inventory and compliance monitoring are also important, but daily deployments are critical. Microsoft Configuration Manager has had a significant positive impact on our organization in several ways: improved efficiency, enhanced security and compliance, standardization, scalability, and visibility reporting. Overall, Microsoft Configuration Manager has helped us save time, reduce risk, improve operational efficiency, and maintain strong control over our endpoints. One of the biggest impacts Microsoft Configuration Manager has had on efficiency is the reduced manual work for software deployment and patching. For example, deploying a new application or security updates to hundreds or thousands of devices previously required several days of manual effort, including running scripts, checking devices individually, and validating installation. With Microsoft Configuration Manager, these tasks are automated and managed, allowing deployments to complete in hours rather than days. We also have automated reporting for deployment success and compliance which saved the IT team significant time that used to be spent gathering and reconciling inventory data from multiple tools.

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it_user1272306

Chief Technology Officer at DoITWise

Helpful impact analysis and the discovery capability is quite good

This tool works hand-in-hand with RPA technology. RPA will allow you to control your servers by deploying the server automation agent. You don't have the discovery, but then you can deploy the policies that maintain the authorized versus current state. On top of that, you can use server automation to deploy patches or remediate configuration issues on the operating system. My advice to anybody who is implementing this solution is to ensure that the process is set up properly, first. Once the process is set up, the tool will do the rest for you. Overall, this is a comprehensive tool that works well, and I wouldn't touch it other than to enhance the UI and make containerization work without the CDF. I would rate this solution a nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"While Microsoft Intune boasts a wide range of features, its user-friendliness and bundled licensing cost are key considerations for me."

"The most useful features in Microsoft Intune are the policy enforcement and conditional access. These features make our operations easier from a company perspective."

"Microsoft Intune is a core product, and it's very stable"

"ROI is very high at the end."

"The most valuable features of Microsoft Intune include remote updates. The update runs in the background, so there's no need in most cases to go on-site to do it."

"It is a very stable and scalable cloud-only solution."

"Fortunately, now everything is streamlined into a single, unified platform."

"Based on my experience, I would recommend Microsoft Intune to organizations looking for management of a large number of devices and enterprise environments."

More Microsoft Intune pros

"It is a very good solution; it has a good interface and is easy to use, and on top of that, it is very reliable in terms of distribution as well as getting the report."

"Microsoft Endpoint Configuration Manager is very scalable."

"The entire solution, from end to end is excellent."

"We are using Microsoft Endpoint Configuration Manager in our organization for patch deployment, and we additionally deploy and manage Microsoft antivirus solutions to most of the desktops and the servers which we have."

"The tool's most valuable features are easy patch management and software deployment."

"It is a scalable product and we have 1,000 users in our organization with plans to continue using this solution."

"It saves a lot of money when you can install things automatically and they are installed the exact same way on every computer."

"Patching is the main feature because SCCM is made to control the entire environment without manually interpreting, so it is good to use for patching."

More Microsoft Configuration Manager pros

"Overall, this is a comprehensive tool that works well, and I wouldn't touch it other than to enhance the UI and make containerization work without the CDF."

"Automatic Spiral Discovery: This feature enables deep and dynamic configuration and change management."

"The most valuable feature is the impact analysis."

"We use it for managing our desktops; we have 350,000 desktops and it allows us to manage and control them relatively easily."

"Helps me perform changes in connected infrastructure thanks to the discovery features."

Cons

"In the next release, I would like a feature to be able to properly lock down the device."

"Intune needs to incorporate more tools to reduce the number of third-party applications we rely on."

"Once it's configured it is unobtrusive, but it does take some hands-on to configure and deploy it properly."

"The most significant challenge is reporting and monitoring. The reporting accuracy for deploying applications and all aspects of Intune needs to be improved."

"Reporting and troubleshooting for the application deployment could be better. It's very difficult to understand."

"Microsoft Intune could enhance its patch management for various devices, ensuring regular updates and tracking of device privileges."

"There can be some added features, such as an improved dashboard."

"There are differences in protecting the data on a mobile device and on iOS. When you protect the data on iOS, you protect the entire device."

More Microsoft Intune cons

"This solution needs to be supported on all Operating systems."

"The configuration of Microsoft Endpoint Configuration Manager could be improved, it is a bit complicated."

"Microsoft Endpoint Configuration Manager could improve the integration."

"The main room for improvement is the on-screen display. I think it would be good if some improvements were made."

"There should probably be better remote support. They should also continue to improve on patch management, patching, and creating or turning products in software into deployable apps."

"It should provide the ability to remotely connect to mobile devices. There are some solutions that are doing that, but with Microsoft Intune, the only way to remotely connect to devices outside the organization and mobile devices is by using TeamViewer."

"I'd like to see some cosmetic improvements on the user interface."

"Based on my experience with SCCM 2016, the main, big issue is not having a good user-friendly environment. It needs much better GUI."

More Microsoft Configuration Manager cons

"The native UI should be simplified because it is outdated and a little bit over-complicated."

"It needs dashboards."

"The infrastructure itself is stable, but the agent has a lot of problems."

"The native UI should be simplified because it is outdated and a little bit over-complicated."

Pricing and Cost Advice

"The price could be better."

"The solution is cost-efficient."

"The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer."

"If you're ever going to buy an Office 365 environment, then pricing is reasonable given all that it does, but if you're not, then you might find the pricing expensive."

"I recently got to know that the AD P1 license is compulsory to use Intune Autopilot, which was surprising for me. Earlier, this was not the case. It is the wrong thing to do. We now need to purchase AD P1 licenses for us and for our customers. I would rate it a seven out of ten for pricing."

"The pricing is good because customers are not complaining about it."

"It comes with the E5 plan. We bought the E5 plan from Microsoft."

"It is not a cheap solution. The price for a device when you start using it at a large scale can be improved. It is covered under our enterprise agreement. We pay once a year. I am not aware of any additional costs."

More Microsoft Intune pricing and cost advice

"Microsoft provides a steep price for their enterprise products, but they offer very competitive pricing for their legacy customers."

"The solution is expensive. Microsoft Configuration Manager would likely be considered high-priced for small businesses because they may not fully utilize all of its features and capabilities."

"I would rate the cost as eight out of ten."

"The price of SCCM depends on the size of the organization. The price is competitive."

"It comes free with the Microsoft account. We have a yearly agreement, and all products are covered under it."

"There is an annual license needed to use the solution."

"Along with buying a license for MECM, we also have to buy a service called CMG (Cloud Management Gateway) which is a virtual machine in the cloud with which you can link your MECM to the Azure tenant so as to manage teleworkers."

"The price is competitive and reasonable."

More Microsoft Configuration Manager pricing and cost advice

"This is a really good tool for the money."

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

Government

Financial Services Firm

12%

Government

Manufacturing Company

Computer Software Company

University

24%

Government

13%

Construction Company

10%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	126
Midsize Enterprise	55
Large Enterprise	168

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	13
Large Enterprise	66

No data available

Questions from the Community

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What are the pros and cons of Microsoft Intune?

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How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?

ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. Wh...

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What do you like most about SCCM?

One of the standout features of SCCM is its application management capabilities. It allows us to create packages effi...

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Comparisons

Jamf Pro vs Microsoft Intune

Compared 9% of the time

IBM MaaS360 vs Microsoft Intune

Compared 8% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 7% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 5% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 4% of the time

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Red Hat Ansible Automation Platform vs Microsoft Configuration Manager

Compared 6% of the time

PDQ Deploy vs Microsoft Configuration Manager

Compared 4% of the time

ManageEngine Endpoint Central vs Microsoft Configuration Manager

Compared 4% of the time

BigFix vs Microsoft Configuration Manager

Compared 4% of the time

NinjaOne vs Microsoft Configuration Manager

Compared 2% of the time

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Compared 15% of the time

AWS Systems Manager vs OpenText ZENworks Configuration Management

Compared 8% of the time

BMC TrueSight Server Automation vs OpenText ZENworks Configuration Management

Compared 8% of the time

Red Hat Satellite vs OpenText ZENworks Configuration Management

Compared 6% of the time

AWS CloudFormation vs OpenText ZENworks Configuration Management

Compared 5% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

March 2026

Download Microsoft Intune product report

Buyer's Guide

Microsoft Configuration Manager

March 2026

Download Microsoft Configuration Manager product report

Buyer's Guide

Configuration Management

March 2026

OpenText ZENworks Configuration Management report

Download OpenText ZENworks Configuration Management product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM ), Microsoft SMS

Micro Focus ZENworks Configuration Management, HPE CMS, HPE Configuration Management, Micro Focus Configuration Management

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

Microsoft Configuration Manager streamlines IT management with features such as software deployment, patch management, and automation, centralizing operations for Windows environments. Integration with Microsoft products allows efficient oversight of workstations and servers.

Microsoft Configuration Manager provides comprehensive IT management, offering software deployment, patch management, and application pushing. Automation reduces manual tasks, ensuring consistency across systems. Centralized management enables standardized OS deployments, application updates, and configuration integrity. Integration with Microsoft products facilitates seamless operations, while hardware and software inventory, compliance reporting, and remote control functions enhance IT management. Users seek improvements in application deployment for those without deep scripting knowledge and desire better WSUS control, PowerShell and Intune integration, Linux compatibility, and user interface enhancements. Performance improvements are requested for remote user management and third-party application support.

What features enhance Microsoft Configuration Manager?

Software Deployment: Efficiently distribute software across large networks.
Patch Management: Automate and streamline update processes for security and functionality.
Automation Capabilities: Reduce manual effort and enhance consistency in IT tasks.
Centralized Management: Standardize OS deployments and application updates.
Integration with Microsoft Products: Seamless operation with existing Microsoft infrastructure.
Hardware and Software Inventory: Comprehensive tracking for assets and resources.
Compliance Reporting: Ensure compliance with internal and external standards.
Remote Control Functions: Enhance support and troubleshooting capabilities.

What benefits should users expect when evaluating Microsoft Configuration Manager?

Decreased Manual Work: Automation reduces time spent on repetitive tasks.
Enhanced Security: Automated patch management keeps systems secure.
Consistent Configurations: Centralized updates ensure uniformity across systems.
Improved Integration: Seamless operation within Microsoft ecosystems boosts productivity.
Comprehensive Oversight: Detailed inventory and reporting tools aid in strategic planning.
Streamlined Support: Remote capabilities improve IT support and user satisfaction.

Microsoft Configuration Manager is widely implemented in organizations to manage Windows workstations and servers. It is essential for deploying operating systems and applications, managing software updates, and conducting hardware and software inventories. The tool is crucial for endpoint and configuration management, ensuring compliance, and automating processes like patching and vulnerability management. Industries such as finance, healthcare, and education rely on Microsoft Configuration Manager to keep systems secure and operational, adapting it to address their specific needs and challenges in maintaining diversified IT environments.

Microsoft

OpenText ZENworks Configuration Management helps you manage both devices and software across your entire environment. A single, unified web console provides insight to both devices and software, improves visibility, and helps reduce costs.

OpenText

Sample Customers

Mitchells and Buzzers, Callaway

Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad

Tech Mahindra, NNIT, ASIC

Buyer's Guide

Microsoft Configuration Manager vs. OpenText ZENworks Configuration Management

April 2026

Free Report: Microsoft Configuration Manager vs. OpenText ZENworks Configuration Management

Find out what your peers are saying about Microsoft Configuration Manager vs. OpenText ZENworks Configuration Management and other solutions. Updated: April 2026.

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