Microsoft Configuration Manager vs OpenText ZENworks Configuration Management comparison

Microsoft and OpenText are both solutions in the Configuration Management category. Microsoft is ranked #4 with an average rating of 8.3, while OpenText is ranked #23. Microsoft holds a 7.4% mindshare in CM, compared to OpenText’s 2.1% mindshare. Additionally, 91% of Microsoft users are willing to recommend the solution, compared to 66% of OpenText users who would recommend it.

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Executive SummaryUpdated on Feb 22, 2026

Microsoft Configuration Manager and OpenText ZENworks Configuration Management compete in IT configuration management. Microsoft Configuration Manager has an upper hand in terms of pricing and support, whereas OpenText ZENworks Configuration Management holds a significant edge due to its feature-rich offerings.

Features: Microsoft Configuration Manager offers advanced integration capabilities, superior security management, and efficient data handling. In contrast, OpenText ZENworks Configuration Management provides comprehensive mobile device management, excellent cross-platform support, and an extensive range of additional features.

Ease of Deployment and Customer Service: Microsoft Configuration Manager ensures a seamless deployment experience leveraging Microsoft’s strong service network. OpenText ZENworks Configuration Management offers an intuitive deployment process with highly responsive customer support, providing a personalized service edge.

Pricing and ROI: Microsoft Configuration Manager presents competitive setup costs and a favorable ROI within enterprise settings. OpenText ZENworks Configuration Management, despite its higher initial costs, suggests significant long-term returns from its feature-rich environment, implying upfront investment is offset by comprehensive capabilities.

To learn more, read our detailed Microsoft Configuration Manager vs. OpenText ZENworks Configuration Management Report (Updated: June 2026).

Buyer's Guide

Microsoft Configuration Manager vs. OpenText ZENworks Configuration Management

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of June 2026, in the Configuration Management category, the mindshare of Microsoft Intune is 4.9%, down from 10.3% compared to the previous year. The mindshare of Microsoft Configuration Manager is 7.4%, down from 12.3% compared to the previous year. The mindshare of OpenText ZENworks Configuration Management is 2.1%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Configuration Management Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	4.9%
Microsoft Configuration Manager	7.4%
OpenText ZENworks Configuration Management	2.1%
Other	85.6%

Configuration Management

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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Narendar S

Senior System Engineer at a tech services company with 10,001+ employees

Centralized endpoint control has streamlined deployments and improved security compliance

In my experience, the best features of Microsoft Configuration Manager are software deployments and updates, OSD, hardware and software inventory, compliance and configuration baseline, reporting and monitoring, and integration with Intune hybrid management. These features make endpoint management efficient and scalable. The feature I rely on the most day-to-day is software deployment and patch management. It keeps endpoints updated and secure with minimal manual effort. Inventory and compliance monitoring are also important, but daily deployments are critical. Microsoft Configuration Manager has had a significant positive impact on our organization in several ways: improved efficiency, enhanced security and compliance, standardization, scalability, and visibility reporting. Overall, Microsoft Configuration Manager has helped us save time, reduce risk, improve operational efficiency, and maintain strong control over our endpoints. One of the biggest impacts Microsoft Configuration Manager has had on efficiency is the reduced manual work for software deployment and patching. For example, deploying a new application or security updates to hundreds or thousands of devices previously required several days of manual effort, including running scripts, checking devices individually, and validating installation. With Microsoft Configuration Manager, these tasks are automated and managed, allowing deployments to complete in hours rather than days. We also have automated reporting for deployment success and compliance which saved the IT team significant time that used to be spent gathering and reconciling inventory data from multiple tools.

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it_user1272306

Chief Technology Officer at DoITWise

Helpful impact analysis and the discovery capability is quite good

This tool works hand-in-hand with RPA technology. RPA will allow you to control your servers by deploying the server automation agent. You don't have the discovery, but then you can deploy the policies that maintain the authorized versus current state. On top of that, you can use server automation to deploy patches or remediate configuration issues on the operating system. My advice to anybody who is implementing this solution is to ensure that the process is set up properly, first. Once the process is set up, the tool will do the rest for you. Overall, this is a comprehensive tool that works well, and I wouldn't touch it other than to enhance the UI and make containerization work without the CDF. I would rate this solution a nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Microsoft Tech Support is good, providing solid support."

"There are many features in Microsoft Intune. For personal mobile devices, MDM is what I most prefer."

"We have found the solution is capable of scaling."

"The solution is easy to use and it has good performance."

"The integration with conditional access is great."

"One of the standout features of Intune is its seamless accessibility to work data, eliminating the need to be tied to an office or a desktop."

"Using Microsoft Intune, we reduced device onboarding time by around forty to fifty percent, improved compliance visibility significantly, and reduced manual endpoint management effort through automated policy deployment and centralized administration while also helping lower security incidents related to unmanaged or non-compliant devices."

"The honest truth is that Microsoft Intune is the future."

More Microsoft Intune pros

"I like Mircosoft's technical support. Microsoft has a few updates, like some of the critical KBs. They are published within the interval time, and in case of an escalation on the client missions, we will raise a ticket with the Microsoft team. They will create a hotfix or a critical update. They will chat with us, and that is one thing I like about Microsoft. Whenever any issues occur at my organization, they will help you out soon as possible within the SLA."

"It uses detailed descriptions of the workstations, and that is good for me."

"The technical support is good."

"Patching is the main feature because SCCM is made to control the entire environment without manually interpreting. So it is good to use for patching."

"The product is suitable for our size, handling 800 devices."

"The support from Microsoft Endpoint Configuration Manager is good, they are friendly."

"By putting this solution in place and ensuring that the latest security patches are installed, you are no longer vulnerable to this virus and your computer operates at an optimal speed, so you maintain security and the best performance of your systems."

"I have found the solution to be scalable. We have around 50,000 users using the solution."

More Microsoft Configuration Manager pros

"Automatic Spiral Discovery: This feature enables deep and dynamic configuration and change management."

"Helps me perform changes in connected infrastructure thanks to the discovery features."

"The most valuable feature is the impact analysis."

"Overall, this is a comprehensive tool that works well, and I wouldn't touch it other than to enhance the UI and make containerization work without the CDF."

"We use it for managing our desktops; we have 350,000 desktops and it allows us to manage and control them relatively easily."

Cons

"I rate Microsoft support four out of 10. Support is one area where Microsoft needs to improve a lot. I recently raised a ticket for a Microsoft Azure issue, and it took two and a half weeks for support to reply. They need to improve support across their entire catalog of products."

"The most important thing is reporting. They should improve their reporting. They should give a free hand to users. In SCCM, I can create my own reports. For example, in SCCM, I can create an inventory report for my PC or for all PCs, but in Intune, we don't have an option to create any report. Microsoft claims that Intune is a successor of SCCM, but SCCM is more powerful than Intune. So, they should develop Intune more and make it equivalent to SCCM. Then, their product will be great in the market."

"Reporting and troubleshooting for the application deployment could be better. It's very difficult to understand."

"Every time we call, we get bounced to a new team... there is no cohesive end-to-end support, which is very frustrating and time-consuming."

"Onboarding of endpoint devices is not straightforward. The onboarding process was a little heavier than I thought it would be. That's the key improvement area. Obviously, the more control you have over the devices, the better it is."

"The biggest improvement could be in the implementation, the ease of the implementation of it."

"There have been instances where enrolling devices should take 10 minutes but ends up taking an hour due to various issues."

"Microsoft documentation is a bit hard to get around, so having more control over devices would be good."

More Microsoft Intune cons

"Initial setup was complex. There's a lot that goes into it."

"The configuration of Microsoft Endpoint Configuration Manager could be improved, it is a bit complicated."

"It does seem a bit buggy from time to time."

"Overall, Microsoft Configuration Manager is a powerful and reliable platform. However, there are a few areas where it could be improved: user interface and usability, cloud and remote device management, reporting analysis analytics, performance on large environments, automation, and proactive guidance."

"It would be better if automation options were available."

"I want the system to provide some dependency relations. I would also like to see the relationship between different machines."

"There is no asset management package included."

"It would be cool if the SCCM client had some PowerShell cmdlets built into it, as managing clients remotely can be a pain without knowing the WMI calls to run remotely."

More Microsoft Configuration Manager cons

"The infrastructure itself is stable, but the agent has a lot of problems."

"The native UI should be simplified because it is outdated and a little bit over-complicated."

"It needs dashboards."

Pricing and Cost Advice

"Microsoft's licensing is more flexible and adaptive than its competitors."

"If you're subscribing to Premium or E3, there are no additional costs for Intune, it's included."

"I rate Intune five out of 10 for pricing. It's expensive."

"Microsoft Intune is a cost effective choice. It is less expensive than other products on the market."

"My team members bundled it together with their Microsoft solutions, including Microsoft 365 and related products."

"Intune is cost-effective as it is included in some of the Office 365 packages."

"The cost is somewhat on the higher side, particularly when considering certain price points, especially in markets like India."

"Intune is linked with Microsoft. We can deploy the Microsoft E365 license to users by Intune. There are different types of licenses, such as device administrator licenses, E5 licenses for device enrollment manually, and P1 and p2 licenses for device enrollment automatically. These are the licenses required for the administration."

More Microsoft Intune pricing and cost advice

"For enterprises, there is an annual license required to use this solution. The price of the solution could be cheaper. However, this is mostly because of the exchange rate from the dollar to the Nigerian currency."

"The solution is expensive. Microsoft Configuration Manager would likely be considered high-priced for small businesses because they may not fully utilize all of its features and capabilities."

"I rate the price of Microsoft Endpoint Configuration Manager an eight out of ten."

"SCCM comes with its own version of SQL Server. If you use that SQL Server with SCCM and don't use it for another applications than you get an SQL Server for free."

"Presently, I am using a free trial version."

"Microsoft provides a steep price for their enterprise products, but they offer very competitive pricing for their legacy customers."

"There is not a license needed to use the solution."

"It comes free with the Microsoft account. We have a yearly agreement, and all products are covered under it."

More Microsoft Configuration Manager pricing and cost advice

"This is a really good tool for the money."

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Financial Services Firm

12%

Government

Manufacturing Company

University

30%

Construction Company

10%

Government

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	192
Midsize Enterprise	61
Large Enterprise	185

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	13
Large Enterprise	69

No data available

Questions from the Community

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Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

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How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?

Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that ...

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How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?

ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. Wh...

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What is your experience regarding pricing and costs for SCCM?

The setup cost is considered sufficient. It is not significant enough for us to consider a change at the moment.

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Product Reports

Buyer's Guide

Microsoft Intune

May 2026

Download Microsoft Intune product report

Buyer's Guide

Microsoft Configuration Manager

May 2026

Download Microsoft Configuration Manager product report

Buyer's Guide

Configuration Management

May 2026

OpenText ZENworks Configuration Management report

Download OpenText ZENworks Configuration Management product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM ), Microsoft SMS

Micro Focus ZENworks Configuration Management, HPE CMS, HPE Configuration Management, Micro Focus Configuration Management

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

Microsoft Configuration Manager streamlines IT management with features such as software deployment, patch management, and automation, centralizing operations for Windows environments. Integration with Microsoft products allows efficient oversight of workstations and servers.

Microsoft Configuration Manager provides comprehensive IT management, offering software deployment, patch management, and application pushing. Automation reduces manual tasks, ensuring consistency across systems. Centralized management enables standardized OS deployments, application updates, and configuration integrity. Integration with Microsoft products facilitates seamless operations, while hardware and software inventory, compliance reporting, and remote control functions enhance IT management. Users seek improvements in application deployment for those without deep scripting knowledge and desire better WSUS control, PowerShell and Intune integration, Linux compatibility, and user interface enhancements. Performance improvements are requested for remote user management and third-party application support.

What features enhance Microsoft Configuration Manager?

Software Deployment: Efficiently distribute software across large networks.
Patch Management: Automate and streamline update processes for security and functionality.
Automation Capabilities: Reduce manual effort and enhance consistency in IT tasks.
Centralized Management: Standardize OS deployments and application updates.
Integration with Microsoft Products: Seamless operation with existing Microsoft infrastructure.
Hardware and Software Inventory: Comprehensive tracking for assets and resources.
Compliance Reporting: Ensure compliance with internal and external standards.
Remote Control Functions: Enhance support and troubleshooting capabilities.

What benefits should users expect when evaluating Microsoft Configuration Manager?

Decreased Manual Work: Automation reduces time spent on repetitive tasks.
Enhanced Security: Automated patch management keeps systems secure.
Consistent Configurations: Centralized updates ensure uniformity across systems.
Improved Integration: Seamless operation within Microsoft ecosystems boosts productivity.
Comprehensive Oversight: Detailed inventory and reporting tools aid in strategic planning.
Streamlined Support: Remote capabilities improve IT support and user satisfaction.

Microsoft Configuration Manager is widely implemented in organizations to manage Windows workstations and servers. It is essential for deploying operating systems and applications, managing software updates, and conducting hardware and software inventories. The tool is crucial for endpoint and configuration management, ensuring compliance, and automating processes like patching and vulnerability management. Industries such as finance, healthcare, and education rely on Microsoft Configuration Manager to keep systems secure and operational, adapting it to address their specific needs and challenges in maintaining diversified IT environments.

Microsoft

OpenText ZENworks Configuration Management provides robust IT asset management and configuration capabilities. Designed to manage devices and applications efficiently, it ensures seamless operations across networks while reducing complexity in IT environments.

OpenText ZENworks Configuration Management helps businesses streamline device management by automating routine IT tasks. It's well-suited for managing desktops, laptops, and servers. The software supports centralized administration, which reduces downtime and manpower costs. IT departments value its scalability and secure configuration capabilities, enabling them to manage diverse networks with ease.

What are the key features?

Device Management: Simplifies the management of endpoints with automated updates and patches.
Asset Inventory: Provides comprehensive tracking and management of software and hardware assets.
Remote Control: Allows secure remote access to troubleshoot devices.
Policy Enforcement: Ensures compliance through automated policy deployment.
Reporting: Offers detailed insights and reports on device statuses and usage patterns.

What benefits and ROI should users expect?

Cost Efficiency: Reduces IT administration costs by automating repetitive tasks.
Improved Security: Enhances security with robust patch management.
Easy Scalability: Supports growing infrastructure without scaling issues.
Time Savings: Minimizes downtime and increases productivity with efficient management.

Industries such as healthcare, education, and finance leverage OpenText ZENworks Configuration Management for its customizable configurations that suit regulatory requirements and data security needs. Its deployment supports diverse network structures, offering flexibility in managing unique IT demands across sectors.

OpenText

Sample Customers

Mitchells and Buzzers, Callaway

Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad

Tech Mahindra, NNIT, ASIC

Buyer's Guide

Microsoft Configuration Manager vs. OpenText ZENworks Configuration Management

June 2026

Free Report: Microsoft Configuration Manager vs. OpenText ZENworks Configuration Management

Find out what your peers are saying about Microsoft Configuration Manager vs. OpenText ZENworks Configuration Management and other solutions. Updated: June 2026.

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