Microsoft Configuration Manager vs OpenText ZENworks Configuration Management comparison

Microsoft and OpenText are both solutions in the Configuration Management category. Microsoft is ranked #3 with an average rating of 8.1, while OpenText is ranked #23. Microsoft holds a 8.8% mindshare in CM, compared to OpenText’s 2.0% mindshare. Additionally, 91% of Microsoft users are willing to recommend the solution, compared to 66% of OpenText users who would recommend it.

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Executive SummaryUpdated on Feb 22, 2026

Microsoft Configuration Manager and OpenText ZENworks Configuration Management compete in IT configuration management. Microsoft Configuration Manager has an upper hand in terms of pricing and support, whereas OpenText ZENworks Configuration Management holds a significant edge due to its feature-rich offerings.

Features: Microsoft Configuration Manager offers advanced integration capabilities, superior security management, and efficient data handling. In contrast, OpenText ZENworks Configuration Management provides comprehensive mobile device management, excellent cross-platform support, and an extensive range of additional features.

Ease of Deployment and Customer Service: Microsoft Configuration Manager ensures a seamless deployment experience leveraging Microsoft’s strong service network. OpenText ZENworks Configuration Management offers an intuitive deployment process with highly responsive customer support, providing a personalized service edge.

Pricing and ROI: Microsoft Configuration Manager presents competitive setup costs and a favorable ROI within enterprise settings. OpenText ZENworks Configuration Management, despite its higher initial costs, suggests significant long-term returns from its feature-rich environment, implying upfront investment is offset by comprehensive capabilities.

To learn more, read our detailed Microsoft Configuration Manager vs. OpenText ZENworks Configuration Management Report (Updated: March 2026).

Buyer's Guide

Microsoft Configuration Manager vs. OpenText ZENworks Configuration Management

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of March 2026, in the Configuration Management category, the mindshare of Microsoft Intune is 6.9%, down from 10.1% compared to the previous year. The mindshare of Microsoft Configuration Manager is 8.8%, down from 13.3% compared to the previous year. The mindshare of OpenText ZENworks Configuration Management is 2.0%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Configuration Management Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	6.9%
Microsoft Configuration Manager	8.8%
OpenText ZENworks Configuration Management	2.0%
Other	82.3%

Configuration Management

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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Narendar S

Senior System Engineer at a tech services company with 10,001+ employees

Centralized endpoint control has streamlined deployments and improved security compliance

In my experience, the best features of Microsoft Configuration Manager are software deployments and updates, OSD, hardware and software inventory, compliance and configuration baseline, reporting and monitoring, and integration with Intune hybrid management. These features make endpoint management efficient and scalable. The feature I rely on the most day-to-day is software deployment and patch management. It keeps endpoints updated and secure with minimal manual effort. Inventory and compliance monitoring are also important, but daily deployments are critical. Microsoft Configuration Manager has had a significant positive impact on our organization in several ways: improved efficiency, enhanced security and compliance, standardization, scalability, and visibility reporting. Overall, Microsoft Configuration Manager has helped us save time, reduce risk, improve operational efficiency, and maintain strong control over our endpoints. One of the biggest impacts Microsoft Configuration Manager has had on efficiency is the reduced manual work for software deployment and patching. For example, deploying a new application or security updates to hundreds or thousands of devices previously required several days of manual effort, including running scripts, checking devices individually, and validating installation. With Microsoft Configuration Manager, these tasks are automated and managed, allowing deployments to complete in hours rather than days. We also have automated reporting for deployment success and compliance which saved the IT team significant time that used to be spent gathering and reconciling inventory data from multiple tools.

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it_user1272306

Chief Technology Officer at DoITWise

Helpful impact analysis and the discovery capability is quite good

This tool works hand-in-hand with RPA technology. RPA will allow you to control your servers by deploying the server automation agent. You don't have the discovery, but then you can deploy the policies that maintain the authorized versus current state. On top of that, you can use server automation to deploy patches or remediate configuration issues on the operating system. My advice to anybody who is implementing this solution is to ensure that the process is set up properly, first. Once the process is set up, the tool will do the rest for you. Overall, this is a comprehensive tool that works well, and I wouldn't touch it other than to enhance the UI and make containerization work without the CDF. I would rate this solution a nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Intune device restriction policies enable me to enforce limitations on the device, like blocking the mobile camera or restricting the employees from using and inserting USB devices, including thumb drives and flash drives."

"We work completely in a Microsoft environment. Its interface is similar to other Microsoft solutions that we are using such as Microsoft Defender. So far, for our administrators, it is easy to use."

"I like the fact that it's integrated with the rest of the Microsoft products, so customers can manage it from their Office 365 portal or Azure portal."

"Intune provides full visibility into all active mobile device users. If their devices are noncompliant with our security policies, I have the flexibility to update them remotely."

"Technical support, in general, has been quite helpful."

"Microsoft Intune is easy to use, and it is able to enforce policies towards multiple devices. It is able to bring multiple classes of devices into the same security posture. I found that very useful."

"The automatic patch management feature in the Intune Suite is helpful."

"The central administration con dashboard is very easy to use and provides very good oversight on all that needs to be monitored."

More Microsoft Intune pros

"Microsoft Configuration Manager is integrated with other Microsoft products."

"The solution is highly scalable."

"With the right administrator, application deployment can do wonders."

"We're a Microsoft-centric organization, so we are happy with the integration between products."

"It does the job and meets our needs. With everybody working remotely these days, we are using this solution to deploy everything. The deployment of PCs is easy."

"This solution has made life easy with respect to patching, compliance, and OSD."

"There is a faster time to rollout. If we get a new PC, it can be ready for productivity right away."

"I like the data collection."

More Microsoft Configuration Manager pros

"Helps me perform changes in connected infrastructure thanks to the discovery features."

"The most valuable feature is the impact analysis."

Cons

"There is room for improvement in Microsoft Intune regarding Linux and Mac compatibility because some limitations exist."

"I assess the stability of the product as low. I have faced downtime crashes and performance issues with Microsoft Intune."

"Reporting could be improved. It needs to be more expensive and robust."

"Customer service used to be better, but as we are nearing the end of the contract, the focus on investing in us as a customer has diminished. It is what one would expect in such a situation."

"The granular support for other device types in Microsoft Intune could be improved."

"An issue we have run into with Microsoft Endpoint Manager is that we cannot patch third-party products like Adobe and Chrome with it."

"Automatic updating is pretty rough. It doesn't give me as much control as I had in the past."

"Microsoft Intune has potential for improvement; I would like to see a lot more customization in the reporting tools."

More Microsoft Intune cons

"SCCM can improve on third-party application support."

"The solution should incorporate AI. It should also incorporate real-time capabilities. If we could get real-time information about challenges or issues, it would allow us to take immediate action. For example, with the recent outage caused by the Windows issue, having a real-time warning system could have helped us avoid or reduce the downtime we experienced."

"I want the system to provide some dependency relations. I would also like to see the relationship between different machines."

"There should probably be better remote support. They should also continue to improve on patch management, patching, and creating or turning products in software into deployable apps."

"It would be of benefit if Configuration Manager could be connected/integrated with multiple Microsoft Intune subscriptions rather than just one (the current limit)."

"The downside of Microsoft Endpoint Configuration Manager is it's an on-premise-based solution. With the pandemic coming on board the need to support users across the globe has increased. For a while, we would use the in-built Microsoft Teams screen sharing feature but the disadvantage of that is you cannot perform privileged access. Microsoft does not give you access to that. That's where you need cloud-based tools, such as BeyondTrust or Freshservice."

"It would be nice to have everything in one place. Now they have Intune for the desktops and SCCM to handle their servers."

"Not everything is readily available, and there are a lot of commands that are only executable via PowerShell."

More Microsoft Configuration Manager cons

"The native UI should be simplified because it is outdated and a little bit over-complicated."

Pricing and Cost Advice

"The pricing needs improvement."

"The pricing for Intune and the competitor products are all within the same range, there is no true advantage when it comes to cost."

"Microsoft offers some licensing where it's included at no extra cost when customers are already using the licenses. In such a case, it's a really good value. If you have to buy the licensing for it, it's probably on par with other solutions. It isn't substantially more or less expensive. The great thing is that it is included in some of Microsoft's licensed packages. So, some customers don't have to spend additional money for it. Typically, most providers that support Intune do charge a management fee of some sort or some fee. Certainly, we're no exception."

"It is not expensive."

"Consider the Microsoft Enterprise Mobility Suite rather than choosing specific sub-components, e.g. only Microsoft Intune."

"While I don't have access to high-level financial information, I believe we have achieved lower costs with this implementation."

"Intune is inexpensive. It also comes bundled in some Office 365 licenses, so you can choose to purchase it separately or as a package."

"The product is expensive."

More Microsoft Intune pricing and cost advice

"The solution is expensive. Microsoft Configuration Manager would likely be considered high-priced for small businesses because they may not fully utilize all of its features and capabilities."

"We have a support license from Microsoft Endpoint Configuration Manager and the overall price of the solution is reasonable."

"We have to pay for a license."

"Pricing and licensing are horrible. You have to not look at dollar value to use SCCM. It's super-duper expensive but it works. The acquisition cost is expensive, it's labor-intensive. But it works."

"The price could be better."

"The price is competitive and reasonable."

"The price of Microsoft Endpoint Configuration Manager is expensive."

"The licensing is good because they have various options, depending on what you are looking for."

More Microsoft Configuration Manager pricing and cost advice

"This is a really good tool for the money."

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Manufacturing Company

10%

Financial Services Firm

Government

Financial Services Firm

11%

Government

10%

Computer Software Company

Manufacturing Company

Government

18%

Comms Service Provider

University

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	122
Midsize Enterprise	48
Large Enterprise	160

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	13
Large Enterprise	66

No data available

Questions from the Community

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ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. Wh...

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What do you like most about SCCM?

One of the standout features of SCCM is its application management capabilities. It allows us to create packages effi...

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Comparisons

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Compared 10% of the time

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Compared 5% of the time

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Compared 4% of the time

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Red Hat Ansible Automation Platform vs Microsoft Configuration Manager

Compared 7% of the time

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Compared 6% of the time

PDQ Deploy vs Microsoft Configuration Manager

Compared 5% of the time

Tanium vs Microsoft Configuration Manager

Compared 4% of the time

Kaseya VSA vs Microsoft Configuration Manager

Compared 2% of the time

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Compared 14% of the time

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Compared 8% of the time

AWS Systems Manager vs OpenText ZENworks Configuration Management

Compared 8% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

February 2026

Download Microsoft Intune product report

Buyer's Guide

Microsoft Configuration Manager

February 2026

Download Microsoft Configuration Manager product report

Buyer's Guide

Configuration Management

January 2026

OpenText ZENworks Configuration Management report

Download OpenText ZENworks Configuration Management product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM ), Microsoft SMS

Micro Focus ZENworks Configuration Management, HPE CMS, HPE Configuration Management, Micro Focus Configuration Management

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

Microsoft Configuration Manager streamlines IT management with features such as software deployment, patch management, and automation, centralizing operations for Windows environments. Integration with Microsoft products allows efficient oversight of workstations and servers.

Microsoft Configuration Manager provides comprehensive IT management, offering software deployment, patch management, and application pushing. Automation reduces manual tasks, ensuring consistency across systems. Centralized management enables standardized OS deployments, application updates, and configuration integrity. Integration with Microsoft products facilitates seamless operations, while hardware and software inventory, compliance reporting, and remote control functions enhance IT management. Users seek improvements in application deployment for those without deep scripting knowledge and desire better WSUS control, PowerShell and Intune integration, Linux compatibility, and user interface enhancements. Performance improvements are requested for remote user management and third-party application support.

What features enhance Microsoft Configuration Manager?

Software Deployment: Efficiently distribute software across large networks.
Patch Management: Automate and streamline update processes for security and functionality.
Automation Capabilities: Reduce manual effort and enhance consistency in IT tasks.
Centralized Management: Standardize OS deployments and application updates.
Integration with Microsoft Products: Seamless operation with existing Microsoft infrastructure.
Hardware and Software Inventory: Comprehensive tracking for assets and resources.
Compliance Reporting: Ensure compliance with internal and external standards.
Remote Control Functions: Enhance support and troubleshooting capabilities.

What benefits should users expect when evaluating Microsoft Configuration Manager?

Decreased Manual Work: Automation reduces time spent on repetitive tasks.
Enhanced Security: Automated patch management keeps systems secure.
Consistent Configurations: Centralized updates ensure uniformity across systems.
Improved Integration: Seamless operation within Microsoft ecosystems boosts productivity.
Comprehensive Oversight: Detailed inventory and reporting tools aid in strategic planning.
Streamlined Support: Remote capabilities improve IT support and user satisfaction.

Microsoft Configuration Manager is widely implemented in organizations to manage Windows workstations and servers. It is essential for deploying operating systems and applications, managing software updates, and conducting hardware and software inventories. The tool is crucial for endpoint and configuration management, ensuring compliance, and automating processes like patching and vulnerability management. Industries such as finance, healthcare, and education rely on Microsoft Configuration Manager to keep systems secure and operational, adapting it to address their specific needs and challenges in maintaining diversified IT environments.

Microsoft

OpenText ZENworks Configuration Management helps you manage both devices and software across your entire environment. A single, unified web console provides insight to both devices and software, improves visibility, and helps reduce costs.

OpenText

Sample Customers

Mitchells and Buzzers, Callaway

Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad

Tech Mahindra, NNIT, ASIC

Buyer's Guide

Microsoft Configuration Manager vs. OpenText ZENworks Configuration Management

March 2026

Free Report: Microsoft Configuration Manager vs. OpenText ZENworks Configuration Management

Find out what your peers are saying about Microsoft Configuration Manager vs. OpenText ZENworks Configuration Management and other solutions. Updated: March 2026.

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