Microsoft Configuration Manager vs OpenText ZENworks Configuration Management comparison

Microsoft and OpenText are both solutions in the Configuration Management category. Microsoft is ranked #4 with an average rating of 8.2, while OpenText is ranked #24. Microsoft holds a 7.3% mindshare in CM, compared to OpenText’s 2.0% mindshare. Additionally, 91% of Microsoft users are willing to recommend the solution, compared to 66% of OpenText users who would recommend it.

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Executive SummaryUpdated on Feb 22, 2026

Microsoft Configuration Manager and OpenText ZENworks Configuration Management compete in IT configuration management. Microsoft Configuration Manager has an upper hand in terms of pricing and support, whereas OpenText ZENworks Configuration Management holds a significant edge due to its feature-rich offerings.

Features: Microsoft Configuration Manager offers advanced integration capabilities, superior security management, and efficient data handling. In contrast, OpenText ZENworks Configuration Management provides comprehensive mobile device management, excellent cross-platform support, and an extensive range of additional features.

Ease of Deployment and Customer Service: Microsoft Configuration Manager ensures a seamless deployment experience leveraging Microsoft’s strong service network. OpenText ZENworks Configuration Management offers an intuitive deployment process with highly responsive customer support, providing a personalized service edge.

Pricing and ROI: Microsoft Configuration Manager presents competitive setup costs and a favorable ROI within enterprise settings. OpenText ZENworks Configuration Management, despite its higher initial costs, suggests significant long-term returns from its feature-rich environment, implying upfront investment is offset by comprehensive capabilities.

To learn more, read our detailed Microsoft Configuration Manager vs. OpenText ZENworks Configuration Management Report (Updated: June 2026).

Buyer's Guide

Microsoft Configuration Manager vs. OpenText ZENworks Configuration Management

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of July 2026, in the Configuration Management category, the mindshare of Microsoft Intune is 4.7%, down from 10.2% compared to the previous year. The mindshare of Microsoft Configuration Manager is 7.3%, down from 12.0% compared to the previous year. The mindshare of OpenText ZENworks Configuration Management is 2.0%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Configuration Management Mindshare Distribution
Product	Mindshare (%)
Microsoft Intune	4.7%
Microsoft Configuration Manager	7.3%
OpenText ZENworks Configuration Management	2.0%
Other	86.0%

Configuration Management

Featured Reviews

OluwashileAdeniyi

Senior Infrastructure Security Engineer at a outsourcing company with 51-200 employees

Centralized endpoint security has improved and supports hybrid work and BYOD policies

Regarding what I dislike about Microsoft Intune and its downsides, I would say that more Mac controls are needed because we have limited Mac and Linux control. When comparing controls and policies between Windows, Mac, and Linux, Windows has almost everything you can think of, while Mac and Linux have limited types of control. You cannot implement certain things on Mac and Linux that you can on Windows. The limited controls are a major issue. Additionally, if Microsoft could find a way to embed servers into Microsoft Intune, that would be beneficial. Microsoft Intune is not really designed for servers or Windows servers. It is more tailored towards Windows 11 and Windows 10 operating systems. Windows servers are not fully supported. Enterprise organizations usually have both servers and endpoints, which are users' workstations. For servers, most people look for other solutions such as SCCM, which is Configuration Manager. However, SCCM is what Microsoft Intune is trying to replace. Both SCCM and Microsoft Intune belong to Microsoft. Microsoft is trying to transition organizations into Microsoft Intune, the native cloud solution. However, because this update is still in process, servers are not fully compatible with Microsoft Intune and cannot be managed by it. The current policy that has emerged from issues with clients is what they call co-management, which is relatively new, and I do not know if adoption is significant. Many legacy or older customers who have been using these products for decades still have SCCM. When it is time for them to manage their Windows devices, they use what is called cloud attach. Cloud attach is a term whereby your SCCM is connected to your Microsoft Intune. Most people do not know about it, but I have deployed it for several organizations. Cloud attach and co-management work together so that your device is in SCCM, but some policies are pushed from Microsoft Intune. It is like two different solutions working hand in hand. That is what they call co-management. Microsoft Intune does not bring all of your endpoint and security management tools into one place, which is the goal and how it should be. However, as I mentioned, servers are not included. If we talk about end users, Microsoft Intune does bring all your devices together. In a typical enterprise environment, you have end users with workstations, laptops, company-issued phones, and bring your own devices. You can create policies for all of these. However, for the backend, your servers do not have much coverage. Servers are not really covered by Microsoft Intune in that way.

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Narendar S

Senior System Engineer at a tech services company with 10,001+ employees

Centralized endpoint control has streamlined deployments and improved security compliance

In my experience, the best features of Microsoft Configuration Manager are software deployments and updates, OSD, hardware and software inventory, compliance and configuration baseline, reporting and monitoring, and integration with Intune hybrid management. These features make endpoint management efficient and scalable. The feature I rely on the most day-to-day is software deployment and patch management. It keeps endpoints updated and secure with minimal manual effort. Inventory and compliance monitoring are also important, but daily deployments are critical. Microsoft Configuration Manager has had a significant positive impact on our organization in several ways: improved efficiency, enhanced security and compliance, standardization, scalability, and visibility reporting. Overall, Microsoft Configuration Manager has helped us save time, reduce risk, improve operational efficiency, and maintain strong control over our endpoints. One of the biggest impacts Microsoft Configuration Manager has had on efficiency is the reduced manual work for software deployment and patching. For example, deploying a new application or security updates to hundreds or thousands of devices previously required several days of manual effort, including running scripts, checking devices individually, and validating installation. With Microsoft Configuration Manager, these tasks are automated and managed, allowing deployments to complete in hours rather than days. We also have automated reporting for deployment success and compliance which saved the IT team significant time that used to be spent gathering and reconciling inventory data from multiple tools.

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it_user1272306

Chief Technology Officer at DoITWise

Helpful impact analysis and the discovery capability is quite good

This tool works hand-in-hand with RPA technology. RPA will allow you to control your servers by deploying the server automation agent. You don't have the discovery, but then you can deploy the policies that maintain the authorized versus current state. On top of that, you can use server automation to deploy patches or remediate configuration issues on the operating system. My advice to anybody who is implementing this solution is to ensure that the process is set up properly, first. Once the process is set up, the tool will do the rest for you. Overall, this is a comprehensive tool that works well, and I wouldn't touch it other than to enhance the UI and make containerization work without the CDF. I would rate this solution a nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have not had any issues with the scalability."

"My favorite feature about Microsoft Intune is that I have good logging capabilities; I can effectively troubleshoot, though I'm also missing some aspects."

"From the user perspective, Microsoft Intune enables access to corporate data and apps even on personal devices, which is convenient."

"Microsoft Intune is a cost-saving solution, reducing IT department workload and allowing for faster device provisioning compared to traditional methods."

"Overall, my user experience with Microsoft Intune has been great."

"After implementing Microsoft Intune, we have seen a 50 to 70% reduction in device provisioning time and a 30 to 40% reduction in routine endpoint management efforts, allowing our IT team to focus less on routine management and providing faster software deployment while experiencing a significant reduction in support tickets."

"It is user-friendly, and the performance is also good. It is a convenient product"

"It's easy to manage."

More Microsoft Intune pros

"The solution is the best there is in the market today."

"The most valuable feature of Microsoft Endpoint Configuration Manager is the software deployment. Additionally, Microsoft integrates most of the other solutions well with one another."

"The product is useful for patch management."

"There is a faster time to rollout, and if we get a new PC, it can be ready for productivity right away."

"The solution doesn't require any maintenance from our end because it is a cloud-based solution and Microsoft takes care of everything."

"The most valuable features are application deployment and task-sequenced imaging."

"The tool's most valuable features are easy patch management and software deployment."

"The solution has a very good set of features."

More Microsoft Configuration Manager pros

"Overall, this is a comprehensive tool that works well, and I wouldn't touch it other than to enhance the UI and make containerization work without the CDF."

"The most valuable feature is the impact analysis."

"We use it for managing our desktops; we have 350,000 desktops and it allows us to manage and control them relatively easily."

"Helps me perform changes in connected infrastructure thanks to the discovery features."

"Automatic Spiral Discovery: This feature enables deep and dynamic configuration and change management."

Cons

"Microsoft documentation is a bit hard to get around, so having more control over devices would be good."

"Issues such as Windows 32 app failures occur frequently, and detailed manual detection rules are often necessary."

"There is room for improvement in server patch management and allowing direct uploads of EXE applications instead of needing to convert them to Intune format, which would save time."

"The tool's tunnel gateway is not very good, making it an area where improvements are required."

"My assessment of the user experience of Microsoft Intune is that it is sometimes good and sometimes poor, depending on Microsoft's infrastructure."

"There are a few security features that are not available in Microsoft Intune, when compared to other products."

"You can have a bad day where 80% of the enrollments failed. The next day it's running with the same devices without any changes, and you don't know why."

"Microsoft Intune could be faster with client to server communication. Whenever I push something, it takes time; sometimes it takes more than one hour to deploy on the Windows side."

More Microsoft Intune cons

"I want the system to provide some dependency relations. I would also like to see the relationship between different machines."

"A lot of experience is needed in terms of troubleshooting, as this is one of the most difficult tasks in MECM. We were seven people in a group and I was the only one that had the patience to do the troubleshooting at times."

"One area of improvement is regarding the patching of Office 365 products. We have some difficulties on this side, and it can be improved."

"I would like to see more automation."

"Their compliance reporting is not accurate, and they admitted it on the phone when we had a call with them. We were trying to understand why their numbers didn't match on our compliance reports. It is not accurate and you cannot depend on the compliance reports. The numbers just don't match, and we can't figure out why. We called Microsoft and they said, "Yeah, that's a known issue." But there is no word that they're working on it."

"Cloud-based improvements need to be better managed than is currently the case."

"Our company would prefer not rebooting computers while people are using them. There seems to be no strategy behind it."

"With Microsoft Premier Support, you get what you pay for. There's Third Tier Support that you pay for. If you pay for that, you get excellent support, and if you don't pay for that, then you get the less experienced staff."

More Microsoft Configuration Manager cons

"The native UI should be simplified because it is outdated and a little bit over-complicated."

"The infrastructure itself is stable, but the agent has a lot of problems."

"It needs dashboards."

Pricing and Cost Advice

"The tool is cheaper than our company's other MDM tools."

"Intune is included in the Microsoft 365 licensing package that we have."

"If you ask the accountant or the finance department, they'll tell you that it is way too expensive, but when I look at the cost and compare it with the value you actually get, it's more than fair."

"We have a limited budget for security investments, so Microsoft should consider reducing pricing in our region. This would make investment more viable, especially since larger businesses in other countries can afford it easily."

"It is reasonable for the features it has."

"Microsoft Intune has a user-based subscription model. You can go for a monthly or a yearly payment."

"On a scale of one to ten with one being the cheapest, the cost of Microsoft Intune is a five."

"While I don't have access to high-level financial information, I believe we have achieved lower costs with this implementation."

More Microsoft Intune pricing and cost advice

"We have a support license from Microsoft Endpoint Configuration Manager and the overall price of the solution is reasonable."

"We use the tool's free license. It is expensive."

"The price could be better."

"I would rate the cost as eight out of ten."

"There is an annual license needed to use the solution."

"The license price could be reduced for Microsoft Endpoint Configuration Manager They should make the price more affordable for smaller companies, most companies would be able to use the solution if it was priced better. There are more people on this cloud because you don't have to have either a server room or an on-premise server. You can have one IT person handle this without any local infrastructure."

"The price model is different for every client."

"It comes free with the Microsoft account. We have a yearly agreement, and all products are covered under it."

More Microsoft Configuration Manager pricing and cost advice

"This is a really good tool for the money."

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Top Industries

By visitors reading reviews

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

Outsourcing Company

Financial Services Firm

12%

Government

Manufacturing Company

Construction Company

University

30%

Construction Company

Government

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	193
Midsize Enterprise	61
Large Enterprise	186

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	13
Large Enterprise	69

No data available

Questions from the Community

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What are the pros and cons of Microsoft Intune?

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Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that ...

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How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?

ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. Wh...

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What is your experience regarding pricing and costs for SCCM?

The setup cost is considered sufficient. It is not significant enough for us to consider a change at the moment.

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Compared 11% of the time

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Compared 7% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

July 2026

Download Microsoft Intune product report

Buyer's Guide

Microsoft Configuration Manager

July 2026

Download Microsoft Configuration Manager product report

Buyer's Guide

Configuration Management

July 2026

OpenText ZENworks Configuration Management report

Download OpenText ZENworks Configuration Management product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM ), Microsoft SMS

Micro Focus ZENworks Configuration Management, HPE CMS, HPE Configuration Management, Micro Focus Configuration Management

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

Microsoft Configuration Manager streamlines IT management with features such as software deployment, patch management, and automation, centralizing operations for Windows environments. Integration with Microsoft products allows efficient oversight of workstations and servers.

Microsoft Configuration Manager provides comprehensive IT management, offering software deployment, patch management, and application pushing. Automation reduces manual tasks, ensuring consistency across systems. Centralized management enables standardized OS deployments, application updates, and configuration integrity. Integration with Microsoft products facilitates seamless operations, while hardware and software inventory, compliance reporting, and remote control functions enhance IT management. Users seek improvements in application deployment for those without deep scripting knowledge and desire better WSUS control, PowerShell and Intune integration, Linux compatibility, and user interface enhancements. Performance improvements are requested for remote user management and third-party application support.

What features enhance Microsoft Configuration Manager?

Software Deployment: Efficiently distribute software across large networks.
Patch Management: Automate and streamline update processes for security and functionality.
Automation Capabilities: Reduce manual effort and enhance consistency in IT tasks.
Centralized Management: Standardize OS deployments and application updates.
Integration with Microsoft Products: Seamless operation with existing Microsoft infrastructure.
Hardware and Software Inventory: Comprehensive tracking for assets and resources.
Compliance Reporting: Ensure compliance with internal and external standards.
Remote Control Functions: Enhance support and troubleshooting capabilities.

What benefits should users expect when evaluating Microsoft Configuration Manager?

Decreased Manual Work: Automation reduces time spent on repetitive tasks.
Enhanced Security: Automated patch management keeps systems secure.
Consistent Configurations: Centralized updates ensure uniformity across systems.
Improved Integration: Seamless operation within Microsoft ecosystems boosts productivity.
Comprehensive Oversight: Detailed inventory and reporting tools aid in strategic planning.
Streamlined Support: Remote capabilities improve IT support and user satisfaction.

Microsoft Configuration Manager is widely implemented in organizations to manage Windows workstations and servers. It is essential for deploying operating systems and applications, managing software updates, and conducting hardware and software inventories. The tool is crucial for endpoint and configuration management, ensuring compliance, and automating processes like patching and vulnerability management. Industries such as finance, healthcare, and education rely on Microsoft Configuration Manager to keep systems secure and operational, adapting it to address their specific needs and challenges in maintaining diversified IT environments.

Microsoft

OpenText ZENworks Configuration Management provides robust IT asset management and configuration capabilities. Designed to manage devices and applications efficiently, it ensures seamless operations across networks while reducing complexity in IT environments.

OpenText ZENworks Configuration Management helps businesses streamline device management by automating routine IT tasks. It's well-suited for managing desktops, laptops, and servers. The software supports centralized administration, which reduces downtime and manpower costs. IT departments value its scalability and secure configuration capabilities, enabling them to manage diverse networks with ease.

What are the key features?

Device Management: Simplifies the management of endpoints with automated updates and patches.
Asset Inventory: Provides comprehensive tracking and management of software and hardware assets.
Remote Control: Allows secure remote access to troubleshoot devices.
Policy Enforcement: Ensures compliance through automated policy deployment.
Reporting: Offers detailed insights and reports on device statuses and usage patterns.

What benefits and ROI should users expect?

Cost Efficiency: Reduces IT administration costs by automating repetitive tasks.
Improved Security: Enhances security with robust patch management.
Easy Scalability: Supports growing infrastructure without scaling issues.
Time Savings: Minimizes downtime and increases productivity with efficient management.

Industries such as healthcare, education, and finance leverage OpenText ZENworks Configuration Management for its customizable configurations that suit regulatory requirements and data security needs. Its deployment supports diverse network structures, offering flexibility in managing unique IT demands across sectors.

OpenText

Sample Customers

Mitchells and Buzzers, Callaway

Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad

Tech Mahindra, NNIT, ASIC

Buyer's Guide

Microsoft Configuration Manager vs. OpenText ZENworks Configuration Management

June 2026

Free Report: Microsoft Configuration Manager vs. OpenText ZENworks Configuration Management

Find out what your peers are saying about Microsoft Configuration Manager vs. OpenText ZENworks Configuration Management and other solutions. Updated: June 2026.

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