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Microsoft Configuration Manager vs OpenText ZENworks Configuration Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 15, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Configuration Management
2nd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
279
Ranking in other categories
Remote Access (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Microsoft Configuration Man...
Ranking in Configuration Management
4th
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
82
Ranking in other categories
Server Monitoring (7th), Patch Management (1st)
OpenText ZENworks Configura...
Ranking in Configuration Management
21st
Average Rating
8.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Configuration Management category, the mindshare of Microsoft Intune is 10.2%, up from 9.7% compared to the previous year. The mindshare of Microsoft Configuration Manager is 11.9%, down from 13.6% compared to the previous year. The mindshare of OpenText ZENworks Configuration Management is 1.3%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
MikeNelson2 - PeerSpot reviewer
Deployment recovery works well but requires configuration improvements
While I do not use the product frequently, many issues were due to configuration rather than the product itself. I cannot give an exact recommendation as it is not my area of responsibility. The team that uses it finds it adequate. It is presently good enough for us not to investigate other options. Overall, I rate the product a six out of ten.
it_user1272306 - PeerSpot reviewer
Helpful impact analysis and the discovery capability is quite good
This tool works hand-in-hand with RPA technology. RPA will allow you to control your servers by deploying the server automation agent. You don't have the discovery, but then you can deploy the policies that maintain the authorized versus current state. On top of that, you can use server automation to deploy patches or remediate configuration issues on the operating system. My advice to anybody who is implementing this solution is to ensure that the process is set up properly, first. Once the process is set up, the tool will do the rest for you. Overall, this is a comprehensive tool that works well, and I wouldn't touch it other than to enhance the UI and make containerization work without the CDF. I would rate this solution a nine out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability to (somewhat) manage full Windows 10 computers including EXE-based or MSI-based application deployments using Azure Active Directory as Identity."
"The most valuable feature of Intune is the ability to reset a lost device and remove all the data."
"I have no issues with the scalability and ability to expand Microsoft Intune."
"Intune's most valuable features are its device management capabilities, particularly its centralized integration with other Microsoft stack components."
"I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."
"Fortunately, now everything is streamlined into a single, unified platform."
"I like the fact that it's integrated with the rest of the Microsoft products, so customers can manage it from their Office 365 portal or Azure portal."
"By using Microsoft Intune we can control which websites the users can go to and it provides a secure environment for our employees using their laptops that are having access from home. We have installed Intune to control the user's environment minimizing the chances of any hacking."
"It's a stable product."
"It gives us the ability to set up schedules, according to what our security requirements are, to automate the patching of our servers and desktops."
"The solution effectively handles inventory management, deployment, and reporting."
"Microsoft is being very competitive right now, and they are really investing in a lot of new features to be more competitive in the marketplace."
"It lets you know what your infrastructure is like and what state you are in."
"It is a good choice for deployment that performs very well."
"There have to be made some improvement in WSUS and control in other non-Microsoft products updates."
"The most valuable features are Remote Connect, SUP, Cloud functionality, Report, Query, and third-party patching."
"Helps me perform changes in connected infrastructure thanks to the discovery features."
"The most valuable feature is the impact analysis."
 

Cons

"Microsoft support was not very responsive, and it took approximately one and a half months to get on a call to clear what the problem was."
"One drawback of Intune is that we cannot find devices based on a user's region or location."
"From a new user's perspective, it may be a little overwhelming because there are quite a few things to look at in the console, however, once you are sort of acclimated and are familiar with your core functions, it's fairly simple and straightforward."
"Customer service used to be better. In the last couple of years, support has not been very good, even with Premier and Premium support. It's been very hit-or-miss."
"The solution could improve its flexibility."
"One issue that Inutune can improve is password integration with the BitLocker key option. Another issue is assigning licenses. We can assign the licenses for some users on the BPM side, and our BPS users work on Outlook 365 but cannot access it there. A BPS person can go to the company portal and download Outlook 2016. They could improve the NDIS part to assign a license directly to the BPS person that allows them to install the Intune device manager directly on our system."
"I would like to see the ability to deploy custom packages as a Windows 64-bit package, as opposed to the Windows 32-bit, which is the only one available now."
"I, as such, do not have any specific inputs or needs. However, there is always room for improvement when it comes to scalability."
"It does seem a bit buggy from time to time."
"A lot of experience is needed in terms of troubleshooting, as this is one of the most difficult tasks in MECM. We were seven people in a group and I was the only one that had the patience to do the troubleshooting at times."
"I would like to see more automation."
"With Microsoft Premier Support, you get what you pay for. There's Third Tier Support that you pay for. If you pay for that, you get excellent support, and if you don't pay for that, then you get the less experienced staff."
"There is a reboot issue with the patching. Sometimes, if patching runs into any issue whatsoever, it doesn't reboot but it doesn't tell you it errored out. It just sits there and we don't find out until the next day whether it patched or not. That was a big issue for us. We're working through that. They added some stuff in there now where you can actually tell reboot is pending. But we still need some kind of notification that if something fails or is pending, we know. We shouldn't have to go in and look. They don't have anything for that right now."
"The analysis is something that can be integrated. Their report analysis can be improved a little bit due to the fact that most of the time complaints policies are saved by the admins. It's something that we need to look into and search for."
"The tool's deployment is complex and depends on the architecture you want to implement."
"Its client interface should be more accessible, and the notifications should be more customizable from the console. It should be more user friendly and have some kind of customized notifications so that we can use it on the client side. These are the reasons why we restricted its use only for the server environment and didn't use it on the client side."
"The native UI should be simplified because it is outdated and a little bit over-complicated."
 

Pricing and Cost Advice

"I rate Intune an eight out of ten for affordability. It's bundled with the 365 licensing, which is competitive overall."
"There is a license needed to use the solution and we are on an annual license."
"It comes with the E5 plan. We bought the E5 plan from Microsoft."
"It is not expensive."
"Microsoft Intune's pricing is reasonable."
"Microsoft's licensing is more flexible and adaptive than its competitors."
"If you're ever going to buy an Office 365 environment, then pricing is reasonable given all that it does, but if you're not, then you might find the pricing expensive."
"Intune is inexpensive. It also comes bundled in some Office 365 licenses, so you can choose to purchase it separately or as a package."
"The license price could be reduced for Microsoft Endpoint Configuration Manager They should make the price more affordable for smaller companies, most companies would be able to use the solution if it was priced better. There are more people on this cloud because you don't have to have either a server room or an on-premise server. You can have one IT person handle this without any local infrastructure."
"There is an annual license needed to use the solution."
"The price model is different for every client."
"The price is competitive and reasonable."
"Along with buying a license for MECM, we also have to buy a service called CMG (Cloud Management Gateway) which is a virtual machine in the cloud with which you can link your MECM to the Azure tenant so as to manage teleworkers."
"For enterprises, there is an annual license required to use this solution. The price of the solution could be cheaper. However, this is mostly because of the exchange rate from the dollar to the Nigerian currency."
"The price of SCCM depends on the size of the organization. The price is competitive."
"Pricing and licensing are a downside of SCCM. It's expensive. I'd have to confirm this, but I think they changed the licensing to core-based instead of socket-based. It's not cheap, because you have to buy the software, you have to buy SQL. Another thing we learned from talking to Microsoft is that they provide you a license for SQL if you run it on the same box as the primary server. If you run it outside that box, you have to buy SQL. Microsoft does recommend you running it on the same box because of performance. But then, in order to run SQL, SCCM, and everything on the same box, you better have some resources. It's an expensive solution. There's no doubt about it."
"This is a really good tool for the money."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
9%
Manufacturing Company
9%
Government
8%
Financial Services Firm
12%
Government
11%
Computer Software Company
10%
Manufacturing Company
8%
Government
16%
University
12%
Comms Service Provider
10%
Educational Organization
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM )
Micro Focus ZENworks Configuration Management, HPE CMS, HPE Configuration Management, Micro Focus Configuration Management
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad
Tech Mahindra, NNIT, ASIC
Find out what your peers are saying about Microsoft Configuration Manager vs. OpenText ZENworks Configuration Management and other solutions. Updated: July 2025.
861,524 professionals have used our research since 2012.