Try our new research platform with insights from 80,000+ expert users

N-able MSP Manager vs SCSM comparison

N-able and Microsoft are both solutions in the IT Service Management (ITSM) category. N-able is ranked #25 with an average rating of 7.0, while Microsoft is ranked #11 with an average rating of 7.4. N-able holds a 0.6% mindshare in ISM, compared to Microsoft’s 1.6% mindshare. Additionally, 100% of N-able users are willing to recommend the solution, compared to 66% of Microsoft users who would recommend it.
N-able MSP Manager
Read 4 N-able MSP Manager reviews
  • 259 Views
  • 178 Comparison Views
100% willing to recommend
SCSM
Read 26 SCSM reviews
  • 896 Views
  • 495 Comparison Views
66% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive SummaryUpdated on Nov 3, 2024

SCSM and N-able MSP Manager compete in the IT service management and MSP operations category. Data comparisons suggest N-able MSP Manager has the upper hand due to its cost-effective features and operational efficiency.

Features: SCSM offers comprehensive integration within Microsoft's ecosystem, enabling advanced customization and extensive reporting capabilities. It integrates seamlessly with components like Active Directory and Microsoft System Center platforms, ensuring a coordinated infrastructure. N-able MSP Manager is noted for its intuitive ticketing system, efficient time management, and unified portal that centralizes workflows, making it ideal for smaller enterprises needing streamlined operations.

Room for Improvement: SCSM could benefit from simplifying its complex deployment process and reducing dependency on technical resources. Enhancements in user-friendliness and faster adaptation to various IT environments would be advantageous. N-able MSP Manager might improve by offering more extensive integration options beyond current capabilities, enhancing SLA customization flexibility, and providing more robust customer support tools to handle larger-scale operations.

Ease of Deployment and Customer Service: SCSM's deployment is complex, demanding significant technical knowledge and resources, which can be a barrier for some businesses. Its customer service can be slow due to the level of technical understanding required. N-able MSP Manager stands out with a straightforward deployment process and responsive customer service, which appeals to businesses seeking quick implementation without extensive IT involvement.

Pricing and ROI: SCSM requires higher upfront costs, presenting itself as a long-term investment with substantial returns once integrated thoroughly. N-able MSP Manager offers a budget-friendly setup with quicker ROI, particularly valued by smaller to mid-sized businesses focused on cost-efficiency. This affordability enhances its attractiveness for businesses prioritizing operational simplicity over extensive feature sets.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed N-able MSP Manager vs. SCSM Report (Updated: April 2025).
Buyer's Guide
N-able MSP Manager vs. SCSM
April 2025
Download the complete report
Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

N-able MSP Manager
Ranking in Help Desk Software
23rd
Ranking in IT Service Management (ITSM)
25th
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
4
Ranking in other categories
No ranking in other categories
SCSM
Ranking in Help Desk Software
12th
Ranking in IT Service Management (ITSM)
11th
Average Rating
7.0
Reviews Sentiment
6.6
Number of Reviews
26
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the IT Service Management (ITSM) category, the mindshare of N-able MSP Manager is 0.6%, down from 0.7% compared to the previous year. The mindshare of SCSM is 1.6%, down from 2.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

Yazan Albaw - PeerSpot reviewer
N-able MSP Manager centralizes service management, automates ticketing, and enhances client communication for streamlined IT operations.
For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client. Currently, we have to manually enter each contact’s details one by one, including their name, last name, password, and other information. It would be much more efficient if we could import contacts in bulk, perhaps using an Excel sheet or another import method. Additionally, it would be highly beneficial if MSP Manager could integrate with multiple RMM solutions. At the moment, we're limited to integrating with just one RMM, Expanding this capability would greatly enhance the versatility and value of MSP Manager.
Read full review
PraveenSharma3 - PeerSpot reviewer
Enhanced remote functionality complements intricate admin management
We are using it as co-management, working from SCCM and some from Intune. However, there are dissimilarities between SCCM and Intune, so we use SCCM for specific tasks or policies Currently, with the system, we have some remote tool functionality which is not available with Intune. We are also…
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."
"This is a premier product and it has been around for a long time."
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
"I am impressed with the tool's integration with our mail system."
"SCCM provides remote tool functionality, which is not in Intune."
"SCSM helps us keep organized by tracking all user demands and change requests. However, the reporting is not sufficient to provide a clear view of ongoing projects. It helps with daily operations and change request management."
"We use SCSM to manage all of our IT operations, including incident and service requests and problem management."
"The solution's setup process is relatively straightforward due to the familiar deployment steps similar to other Microsoft solutions."
"The most valuable feature is the reporting of incidents."
"This solution is easy to use."
"SCCM provides remote tool functionality, which is not in Intune."
"SCSM is easy to learn because all of the material, including training videos, can be found online."
More SCSM pros
 

Cons

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
"The tool needs to improve its customization of the user interface."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."
"The price of this solution is high and it needs to be cheaper."
"We have had some issues with the SCSM on-premise deployment version in the imaging aspects."
"It would be better if they had a portal for administrators. It would help me use it from anywhere and connect to any device from anywhere. I can administer the solution without a VPN."
"I have found SCSM not adequate enough to carry out some functions."
"It's not too hard to compile stuff but it is hard to manage the solution. Even the design itself makes it difficult for management."
"There is no development with this product, and we had to go and buy additional ITSM solutions to sit on top of it. We had to buy products from companies like Cireson and Cased Dimensions in order to get the functionality that we need out of it. So, we're using Service Manager as an engine, rather than as a full-blown product. It is the engine, but we have other products sitting on top of it to make it work properly."
"Resources for understanding compliance and relative compliance need to be made available."
"One of the disadvantages in this product is that the reporting module is not very easy. It requires SQL development skills, which not all customers or IT professionals have."
More SCSM cons
 

Pricing and Cost Advice

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."
"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."
"Don't get scared of the price tag because it's definitely worth it."
"The license for SCSM is cheap."
"The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."
"It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."
"It is an expensive solution."
"The pricing is reasonable."
"The price should be lower."
"The platform is competitively priced."
"I would rate the pricing as two out of five."
More SCSM pricing and cost advice
report
See which vendors are best for you
Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
See recommendations
846,617 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Government
25%
Financial Services Firm
11%
Computer Software Company
11%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about N-able MSP Manager?
I am impressed with the tool's integration with our mail system.
See all answers
What needs improvement with N-able MSP Manager?
For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client...
See all answers
What is your primary use case for N-able MSP Manager?
At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling au...
See all answers
What do you like most about SCSM?
The solution offers good productivity at a low price point.
See all answers
What is your experience regarding pricing and costs for SCSM?
We acquired SCSM for free with our Microsoft Endpoint Manager purchase, and we only paid for the integration process.
See all answers
What needs improvement with SCSM?
From an admin point of view, Intune has more features and is easier to manage compared to SCCM. SCCM is a little complex for the admin point of view. Although some engineers at Microsoft are good, ...
See all answers
 

Comparisons

SolarWinds Web Help Desk vs N-able MSP Manager Logo
SolarWinds Web Help Desk vs N-able MSP Manager
Compared 100% of the time
More N-able MSP Manager Competitors
ServiceNow vs SCSM Logo
ServiceNow vs SCSM
Compared 58% of the time
BMC Helix ITSM vs SCSM Logo
BMC Helix ITSM vs SCSM
Compared 17% of the time
ManageEngine ServiceDesk Plus vs SCSM Logo
ManageEngine ServiceDesk Plus vs SCSM
Compared 15% of the time
JIRA Service Management vs SCSM Logo
JIRA Service Management vs SCSM
Compared 10% of the time
More SCSM Competitors
 

Product Reports

Buyer's Guide
Help Desk Software
March 2025
N-able MSP Manager reportDownload N-able MSP Manager product report
Buyer's Guide
SCSM
March 2025
SCSM reportDownload SCSM product report
 

Also Known As

SolarWinds LOGICnow, SolarWinds MSP Manager
System Center Service Manager
 

Overview

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

  • Intuitive, lightweight ticketing with seamless RMM and N-central® platform integrations.
  • Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
  • Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
  • Complete customer and knowledge management with a branded portal.
  • Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.
N-able
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
Microsoft
 

Sample Customers

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Fibabanka, UMC Health System
Buyer's Guide
N-able MSP Manager vs. SCSM
April 2025
Free Report: N-able MSP Manager vs. SCSM
Find out what your peers are saying about N-able MSP Manager vs. SCSM and other solutions. Updated: April 2025.
DOWNLOAD NOW
846,617 professionals have used our research since 2012.
See our N-able MSP Manager vs. SCSM report.
See our list of best IT Service Management (ITSM) vendors and best Help Desk Software vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.