N-able MSP Manager vs Sendbird comparison

N-able and Sendbird are both solutions in the Help Desk Software category. N-able is ranked #23 with an average rating of 7.0, while Sendbird is ranked #13 with an average rating of 8.1. N-able holds a 0.7% mindshare in HDS, compared to Sendbird’s 0.1% mindshare. Additionally, 100% of N-able users are willing to recommend the solution, compared to 100% of Sendbird users who would recommend it.

N-able MSP Manager

Read 4 N-able MSP Manager reviews

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219 Comparison Views

100% willing to recommend

Sendbird

Read 7 Sendbird reviews

76 Views
21 Comparison Views

100% willing to recommend

N-able MSP Manager

Sendbird

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

N-able MSP Manager and Sendbird operate in business IT management and communication sectors. N-able takes the lead in pricing and support, while Sendbird excels with advanced communication capabilities.

Features: N-able MSP Manager offers efficient ticketing, workflow automation, and reporting capabilities. It includes a unified portal for centralized operations, multi-tenant systems, and SLA customization. Sendbird provides powerful chat, video, and voice solutions with a focus on scalability, real-time messaging features like receipt ID and typing indicators, and a flexible API-based approach.

Room for Improvement: N-able MSP Manager could enhance its communication features, add more robust integration capabilities, and improve its user interface. Sendbird might benefit from reducing the technical expertise required for deployment, improving initial setup costs/processes, and expanding its customer support options.

Ease of Deployment and Customer Service: N-able MSP Manager boasts a straightforward deployment with comprehensive customer support, making IT management more accessible. Sendbird's deployment is API-driven, which allows for rapid integration but demands technical proficiency. N-able simplifies setup with stronger support, contrasting with Sendbird's technical integration focus.

Pricing and ROI: N-able MSP Manager is budget-friendly, designed for quick returns through operational efficiency, appealing to IT service providers. Sendbird, despite its higher setup costs, promises long-term ROI by enhancing customer engagement through advanced communication features.

To learn more, read our detailed N-able MSP Manager vs. Sendbird Report (Updated: April 2025).

Buyer's Guide

N-able MSP Manager vs. Sendbird

April 2025

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Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

N-able MSP Manager

Ranking in Help Desk Software

23rd

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (25th)

Sendbird

Ranking in Help Desk Software

13th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Enterprise Social Software (10th)

Mindshare comparison

As of April 2025, in the Help Desk Software category, the mindshare of N-able MSP Manager is 0.7%, down from 0.8% compared to the previous year. The mindshare of Sendbird is 0.1%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Yazan Albaw

Customer Success Director at We Cybers

N-able MSP Manager centralizes service management, automates ticketing, and enhances client communication for streamlined IT operations.

For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client. Currently, we have to manually enter each contact’s details one by one, including their name, last name, password, and other information. It would be much more efficient if we could import contacts in bulk, perhaps using an Excel sheet or another import method. Additionally, it would be highly beneficial if MSP Manager could integrate with multiple RMM solutions. At the moment, we're limited to integrating with just one RMM, Expanding this capability would greatly enhance the versatility and value of MSP Manager.

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Pranay Koley

Junior Software Developer at Weavers Web Solutions Private Limited

Facilitates user communication with rich features

In our company, we are using Sendbird for building a chat feature within our salon application. I am using the Flutter framework to implement the chat feature, which facilitates communication between users and businesses, specifically salon shops There are many useful features with Sendbird. I…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."

"This is a premier product and it has been around for a long time."

"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."

"I am impressed with the tool's integration with our mail system."

"Sendbird is very flexible, and they have made great strides towards optimization."

"There are many useful features with Sendbird."

"Sendbird is reliable and generally crash-free."

"The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats."

"Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value."

"The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices."

"The Sendbird developer portal provides each step, including methods, making it easy to implement."

"Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators."

Cons

"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."

"The tool needs to improve its customization of the user interface."

"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."

"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

"I thought that there should be the audio and the video call functionality as well."

"The documentation for integrating with the Flutter framework is lacking detailed information."

"More analytics tools could be integrated into Sendbird."

"At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds."

"A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat."

"Their pricing is very high compared to competitors, which is a concern for us."

"Impersonating a user or using a template user to send messages for development purposes would be very useful."

"The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused frustration."

Pricing and Cost Advice

"Don't get scared of the price tag because it's definitely worth it."

"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."

"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

"There is a starter plan for $399 per month, and a pro plan for $799 dollars."

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Company Size

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Small Business

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Questions from the Community

What do you like most about N-able MSP Manager?

I am impressed with the tool's integration with our mail system.

See all answers

What needs improvement with N-able MSP Manager?

See all answers

What is your primary use case for N-able MSP Manager?

At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling au...

See all answers

What is your experience regarding pricing and costs for Sendbird?

Testing Sendbird is challenging due to the trial limitations of only one hundred users. The subscription cost is quite high, which prevents us from subscribing before the project completion and use...

See all answers

What needs improvement with Sendbird?

The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused...

See all answers

What is your primary use case for Sendbird?

See all answers

Comparisons

SolarWinds Web Help Desk vs N-able MSP Manager

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Product Reports

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March 2025

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Enterprise Social Software

April 2025

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Also Known As

SolarWinds LOGICnow, SolarWinds MSP Manager

Sendbird Calls, Sendbird Desk

Overview

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

Intuitive, lightweight ticketing with seamless RMM and N-central^®platform integrations.
Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
Complete customer and knowledge management with a branded portal.
Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.

N-able

Businesses utilize Sendbird for real-time communication in apps, including chat, notifications, messaging for support, and community engagement. It integrates with mobile and web platforms for seamless user interactions and reliable messaging services.

Sendbird is highly regarded for its ease of integration with both mobile and web platforms, providing a robust solution for real-time communication needs such as chat, notifications, and customer support messaging systems. Companies use it to enhance user engagement through efficient, reliable messaging services. The platform stands out due to its strong API, reliable performance, excellent customer support, and extensive documentation. Despite challenges with scalability during peak times and integration difficulties, Sendbird's customization options and real-time messaging capabilities cater to both small and large applications.

What are the key features?

Strong API: Provides a powerful and flexible interface for developers.
Reliable Performance: Ensures stable and consistent operations.
Excellent Customer Support: Offers responsive and helpful assistance.
Seamless Integration: Easily integrates with other platforms.
Extensive Documentation: Enhances the developer experience with thorough guides and resources.
Customization Options: Allows tailoring to specific needs and use cases.
Real-Time Messaging: Supports instant communication capabilities.
Easy Scalability: Handles growth for both small and large applications.

What benefits should users look for?

Enhanced User Engagement: Promotes active interaction and satisfaction.
Efficient Communication: Provides reliable messaging and notifications.
Developer-Friendly: Offers strong support and comprehensive documentation.
Scalability: Adapts to the changing demands of the business.
Seamless Integration: Simplifies the integration process with other platforms.

Sendbird is widely implemented across a range of industries such as e-commerce, healthcare, and social networking. E-commerce platforms use it to handle customer support and notifications, healthcare apps utilize it for patient communication, and social networks leverage its real-time chat capabilities for community engagement and interaction.

Sendbird

Sample Customers

Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Information Not Available

Buyer's Guide

N-able MSP Manager vs. Sendbird

April 2025

Free Report: N-able MSP Manager vs. Sendbird

Find out what your peers are saying about N-able MSP Manager vs. Sendbird and other solutions. Updated: April 2025.

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