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One Identity Manager vs OpenText Identity Governance comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
Omada Identity's high initial cost is offset by reduced maintenance costs, improved security, and process efficiency, but ROI measurement is challenging.
Sentiment score
6.9
One Identity Manager boosts productivity, reduces costs, and enhances security by automating user provisioning and access management.
Sentiment score
7.8
OpenText Identity Governance boosts ROI by preventing fraud, reducing audit costs, and enhancing access management and compliance efficiency.
Without it, we would need thousands of additional people.
If you do not see it as purely an Identity Management tool but as a possibility to automate processes in the company, it provides a huge amount of value.
One Identity Manager saved us approximately thirty to forty percent in terms of time, money, and resources compared to our pre-deployment setup.
 

Customer Service

Sentiment score
6.8
Omada Identity's technical support is praised for responsiveness, but outdated documentation and inconsistent response times pose challenges.
Sentiment score
6.6
One Identity Manager's customer service is inconsistent, with varying technical support responsiveness and the importance of partner involvement emphasized.
Sentiment score
7.8
Opinions on OpenText Identity Governance's customer support vary, with some praising expertise but others criticizing response times and overall effectiveness.
We do not contact their technical support directly because we have a service agreement already in place with them with some dedicated and some non-dedicated resources.
If you have outages or critical production problems, you can count on the manufacturer to help resolve the situation.
They should focus on bringing in technically skilled individuals who understand the tools and technologies involved.
If I raised a request while they were active, I received responses within an hour.
 

Scalability Issues

Sentiment score
7.6
Omada Identity is praised for its scalability in cloud and hybrid environments, despite minor performance and customization feedback.
Sentiment score
7.2
One Identity Manager excels in scalability but faces challenges with large datasets and customization for extensive setups.
Sentiment score
8.6
OpenText Identity Governance is highly scalable, effectively managing large deployments and receiving high satisfaction ratings for its performance.
We could handle about 1,00,000 records for different users.
I would rate its scalability as strong since we have not experienced any significant challenges.
This includes designing and implementing IAM solutions for legacy systems, cloud migrations, and multifactor authentications.
 

Stability Issues

Sentiment score
7.6
Omada Identity is stable, with minimal issues, occasional bugs, and high ratings for reliability and performance.
Sentiment score
7.3
One Identity Manager is stable when correctly configured, but stability varies with infrastructure and proper maintenance is crucial.
Sentiment score
7.9
OpenText Identity Governance is stable and reliable, with minimal issues and infrequent support calls, receiving largely positive ratings.
I would rate it a nine out of ten for stability.
Specifically affecting the test and development environments, not the production environment.
One Identity Manager has improved in terms of performance and added functionality.
 

Room For Improvement

Omada Identity needs UI improvements, better scalability, integration, documentation, and cost-effective upgrades, with enhanced API and automation.
One Identity Manager requires improved performance, user interface, integration, documentation, streamlined processes, and enhanced database management for better functionality.
OpenText Identity Governance needs better connectivity, integration, modernization, and technical support, alongside improved interface, stability, and cloud deployment features.
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience.
This lack of 24-hour support is problematic from a testing and development standpoint.
It is crucial for them to expand their support team to match their product's success.
In terms of providing a single platform for enterprise-level administration and governance of users, data, and privileged accounts, One Identity is not yet there.
 

Setup Cost

Omada Identity offers cost-effective on-premises pricing, though cloud options are pricier, with flexible negotiations available for enterprises.
One Identity Manager offers competitive pricing with savings for large enterprises, but may be costly for smaller businesses.
They are lower than some of their competitors.
On-premises might incur higher costs.
We have a good enterprise license agreement, and we are very happy with what we get for the price we pay for it.
On-premises, it is cheap.
 

Valuable Features

Omada Identity provides governance, customization, integration, and automation for efficient identity lifecycle management with advanced reporting and strong API connectivity.
One Identity Manager offers flexibility, automation, and integration, enhancing efficiency while providing dynamic application provisioning and user-friendly interface.
OpenText Identity Governance provides robust access evaluations, role mining, and automated processes, ensuring stability and effective large-scale governance.
Technically, the product does everything one would expect from an identity and access management platform.
It ensures high security through multiple approval processes, preventing unauthorized access and enhancing compliance by providing time-based access for privileged accounts with proper audit trails.
It continuously monitors user behavior in real-time, triggering automated responses, and manages secure access for both on-premises and cloud applications using protocols such as SAML.
Once you have some experience, it demonstrates best practices and guides you on the correct way to use the tool.
 

Categories and Ranking

Omada Identity
Sponsored
Ranking in Identity Management (IM)
4th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
48
Ranking in other categories
User Provisioning Software (4th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (4th), Customer Identity and Access Management (CIAM) (3rd)
One Identity Manager
Ranking in Identity Management (IM)
3rd
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
123
Ranking in other categories
User Provisioning Software (1st)
OpenText Identity Governance
Ranking in Identity Management (IM)
30th
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Identity Management (IM) category, the mindshare of Omada Identity is 3.2%, down from 3.6% compared to the previous year. The mindshare of One Identity Manager is 5.7%, down from 7.1% compared to the previous year. The mindshare of OpenText Identity Governance is 0.6%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity Management (IM) Market Share Distribution
ProductMarket Share (%)
One Identity Manager5.7%
Omada Identity3.2%
OpenText Identity Governance0.6%
Other90.5%
Identity Management (IM)
 

Featured Reviews

Pernilla Hulth - PeerSpot reviewer
The interface is easy to use and gives you a solid overview
The cloud-based deployment was straightforward, but the on-prem deployment was in a highly complex ecosystem. Omada has matured since then. I wouldn't say that it isn't straightforward, but it depends on the customer. A standard deployment is relatively easy, but it can be more painful if you need a lot of customization. We deployed the cloud solution in around four months, nearly meeting the 12-week benchmark. The on-prem deployment took three years. It was a highly complex ecosystem that was dependent on other systems. Depending on the size of your environment, you need a product owner and some specialists for maintenance. My last customer was a university with a complex environment. They had around 12 people involved in maintenance at that organization. Typically, it's between 2-5 people.
Charles Essien - PeerSpot reviewer
Makes identity management more robust with the new portal, but needs faster processing and better support
For basic tasks, it's acceptable, but when there are complexities and building on those complexities, it becomes slow because One Identity Manager doesn't do parallel processing; it processes in series and in batches. That's a drawback because with a heavy database and many processes, it becomes slow, which isn't ideal for user experience. There are many areas in One Identity Manager that have room for improvement. I don't prefer that One Identity Manager uses series processing where everything is in a queue; it has to process in order, which means there are too many layers involved in processing a single piece of information. If they could simplify that and make processing faster, it would be perfect. The database queue process doesn't make sense, and it's annoying waiting for processes to finish before another starts. Also, when upgrading, they should be more considerate; with the transition from One Identity Manager 7.0 to 8.2, many functions were phased out, requiring extensive upgrading of numerous scripts. I find it pretty difficult to customize the solution because you really need to be an expert. If you have about one year of experience, you can't do much with One Identity Manager. You need many years of experience to customize solutions effectively.
JoelHercik - PeerSpot reviewer
A mature, capable solution that should be available as a cloud solution
They haven't really evolved the product to the cloud, so they don't have a cloud solution. It's just deployable in the cloud, so in some cases that holds them back in a competitive situation. I don't know if they're intent on taking their solution to the cloud, but if they do, that would be one improvement. It would allow them to be competitive down market in medium to small enterprises. I don't know if they care to address that market or not because it doesn't seem like they've made that move, but that would be one way for them to do that. As for additional features, I would suggest stronger integration. I think enabling more universal industry standard integrations would probably help them with different applications.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
9%
Government
6%
Computer Software Company
15%
Financial Services Firm
13%
Manufacturing Company
7%
Government
6%
Comms Service Provider
15%
Educational Organization
12%
Government
10%
Wholesaler/Distributor
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise3
Large Enterprise39
By reviewers
Company SizeCount
Small Business34
Midsize Enterprise12
Large Enterprise81
By reviewers
Company SizeCount
Small Business9
 

Questions from the Community

What do you like most about Omada Identity Cloud?
As an administrator, we benefit from a lot of functionality that is available out of the box, but it is also configur...
What is your experience regarding pricing and costs for Omada Identity Cloud?
They are positioned at a good price point. They are lower than some of their competitors.
What needs improvement with Omada Identity Cloud?
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user ...
What do you like most about One Identity Manager?
The One Identity birthright process has helped generate user accounts more accurately and quickly.
What is your experience regarding pricing and costs for One Identity Manager?
The pricing for One Identity Manager is competitive in our region, so there is no issue with the license pricing. How...
What needs improvement with One Identity Manager?
The ease of use of One Identity Manager could improve as the web portal is not the most user-friendly, and there are ...
What do you like most about NetIQ Identity Governance?
You can run reports and verify the access each user has. There is a process that runs automatically for access review...
What needs improvement with NetIQ Identity Governance?
NetIQ Identity Governance is not flexible. Sometimes, filtering information to provide users with options, such as se...
What advice do you have for others considering NetIQ Identity Governance?
The solution is worth using because of its flexibility, especially in integrating applications. However, the time req...
 

Also Known As

Omada Identity Suite, Omada Identity Cloud
Quest One Identity Manager
NetIQ Access Governance Suite, Novell Access Governance Suite
 

Overview

 

Sample Customers

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing
Texas A&M, Sky Media, BHF Bank, Swiss Post, Union Investment, Wayne State University. More at OneIdentity.com/casestudies
Western & Southern Financial Group
Find out what your peers are saying about One Identity Manager vs. OpenText Identity Governance and other solutions. Updated: September 2025.
867,497 professionals have used our research since 2012.