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NetWitness NDR vs Palo Alto Networks Cortex XSOAR comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.9
Torq reduced alert handling time, increased efficiency and ROI, leading to customer satisfaction and renewal interest due to competitive pricing.
Sentiment score
8.0
Implementing NetWitness NDR enhances security, improves network visibility, reduces costs, and boosts efficiency and productivity for businesses.
Sentiment score
4.4
Cortex XSOAR delivers high ROI by automating tasks and integrating seamlessly, ideal for mature SOCs despite initial costs.
Since we started working with Torq, I am handling much fewer alerts. It is becoming really easy for me to handle an alert.
SOC Analyst at AppsFlyer
By the time we officially bought Torq, we already had two workflows that were very helpful to us.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
It pretty much took until we got to our first renewal where we said that this is the value we see, this is the things we want more, but that is the first place where we said we are happy enough that we want to renew.
Information Technology Specialist at a media company with 201-500 employees
We are positioning Palo Alto Networks Cortex XSOAR, which can be used in the SOC and do a lot of automation for the customer.
Vice President, Technology at Cache Digitech Pvt Ltd.
 

Customer Service

Sentiment score
7.0
Torq's customer service is praised for quick, knowledgeable support, resolving issues effectively within 24 hours with minimal formal contact.
Sentiment score
7.3
NetWitness NDR's customer service is generally efficient and highly regarded, though some users report occasional slow response times.
Sentiment score
6.6
Palo Alto Networks Cortex XSOAR support is responsive and knowledgeable but could improve friendliness and initial response times.
The speed and quality of their answers have been pretty good, as I usually get a response within 24 hours, and they follow up well.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
We can always get an answer, and the support team are experts in their own system.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
Nine out of ten times, they give me a solution even if it is not the solution I wanted, and I still can get to the result.
Information Technology Specialist at a media company with 201-500 employees
Eight out of ten times, they provide valuable help.
Lead Application Security Engineer Iv at a financial services firm with 5,001-10,000 employees
Their support has been better than Anomali's and they are more responsive.
Enterprise Security Architect V at FirstEnergy
The technical support provided by Palo Alto Networks Cortex XSOAR is good.
Vice President, Technology at Cache Digitech Pvt Ltd.
 

Scalability Issues

Sentiment score
7.4
Torq excels in scalability, supporting large teams and adapting efficiently, despite the no-code automation's inherent web interface limitations.
Sentiment score
7.0
NetWitness NDR is scalable for large enterprises, though some users report issues with scalability and agent migration.
Sentiment score
7.1
Cortex XSOAR offers high scalability and flexibility, efficiently integrating third-party APIs despite potential complexities in large deployments.
Our case management is super scalable.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
In terms of scalability, you can do as long as you can build it, and they can support it.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
Regarding the ability of the solution to grow in your work environment, if it is scalable, if it fits your business requirements, and if there is room to scale up, the answer is yes, for sure.
Global IT Director at OpenWeb
The scalability of Palo Alto Networks Cortex XSOAR supports our growth and security needs because we can integrate various tools and continuously add more capability.
Enterprise Security Architect V at FirstEnergy
Palo Alto Networks Cortex XSOAR has very good application capabilities and is highly scalable.
Assistant Security Architect at Cloudnomics
The issues with scalability arise from the speed of some integrations, as not all are perfectly tuned by Palo.
Lead Application Security Engineer Iv at a financial services firm with 5,001-10,000 employees
 

Stability Issues

Sentiment score
5.4
Torq generally performs stably with minor bugs and glitches, but overall user satisfaction remains high without significant disruptions.
Sentiment score
7.7
NetWitness NDR is generally reliable, providing real-time data and stability, though minor technical issues are occasionally reported.
Sentiment score
7.5
Cortex XSOAR is considered stable, reliable, and performs well, but requires careful sizing and regular updates for optimal use.
Most of the time, the system is stable as long as the components that they integrate with are stable.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
I would rate Torq's product stability at eight, acknowledging that there are bugs, glitches, and downtimes.
Senior Cyber Architect at a manufacturing company with 10,001+ employees
The system works smoothly even when I navigate deep into the playbook section.
Assistant Security Architect at Cloudnomics
I would rate the stability and reliability of Palo Alto Networks Cortex XSOAR as a nine.
Lead Application Security Engineer Iv at a financial services firm with 5,001-10,000 employees
 

Room For Improvement

Torq requires improvements in AI features, error handling, data handling, and workflow navigation for enhanced usability and reliability.
NetWitness NDR requires improvements in UI, scalability, detectability, integration, session times, pricing, training, and features, making it complex and slow.
Cortex XSOAR requires improved documentation, intuitive UI, modularity, integration, costs, setup, licensing, performance, and usability for efficiency.
It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet.
Senior Consultant at a university with 10,001+ employees
From an engineering perspective, I think more error messages and error handling information for our engineering team would be very helpful.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
If a step is failing, the system could try to autocorrect it with AI or open a ticket from the workflow itself.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
The deployment requires integration and the development of integration modules.
Presale Engineer at Westcon-Comstor
One of the significant issues we encounter is system slowdown when we receive an influx of alerts, which inhibits how quickly we can access the information needed for investigation.
Enterprise Security Architect V at FirstEnergy
To improve the solution, it needs to have complete features that are low-code, no-code, and should be plug-and-play.
Vice President, Technology at Cache Digitech Pvt Ltd.
 

Setup Cost

Enterprise buyers find Torq's pricing high but worthwhile due to its modernization, automation, and strategic investment value.
Cortex XSOAR is costly but offers valuable features; small businesses may find discounts helpful in mitigating expenses.
When they bring more and more value into the platform, it makes more sense to pay that price, but still, it is expensive.
Senior Cyber Architect at a manufacturing company with 10,001+ employees
Before deciding to implement Torq, I considered that compared to our old case management platform, Torq was a much better price and had a lot better value for what you get out of the platform, which was a key consideration for the company.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
It is an expensive solution, not an inexpensive solution, but we get through the flexibility.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
For customers, it is zero versus $20 million, which is why they have to make a decision.
Vice President, Technology at Cache Digitech Pvt Ltd.
 

Valuable Features

Torq enhances productivity by streamlining workflows, integrating systems, and utilizing AI for efficient SecOps and API management.
NetWitness NDR offers high detection rates, real-time malware response, third-party integration, and a user-friendly, interoperable interface with advanced analytics.
Palo Alto Networks Cortex XSOAR excels in automation, integration, and ease-of-use, enhancing incident response and threat intelligence capabilities.
Torq's unified platform approach to AI SOC automation and case management has significantly benefited us by integrating the case management platform with the automation, which saves time compared to managing multiple point solutions across our security stack.
CyberSecurity Engineer at a real estate/law firm with 10,001+ employees
The fact that I can build whatever I want within my own imagination and skills without relying on code is the best thing about Torq.
Director Of Cyber Security at a tech vendor with 501-1,000 employees
You can copy and paste a cURL command. If you have documentation or APIs, you usually have an example on the side. You basically have all the information on how the API call should be. You can just copy that and paste it into a step, and it will just build the step for you.
Global IT Director at OpenWeb
Execution of automatic tasks for collecting, enriching, and correlating security events from hundreds of different technologies.
Presale Engineer at Westcon-Comstor
If I already have an established process, I do not have to change my process to fit into the tool. I can modify the tool to fit into my process, which makes things considerably easier.
Enterprise Security Architect V at FirstEnergy
We have implemented automation features, such as automated responses to email threats and automatic configuration of target devices for blocking specific IPs.
Vice President, Technology at Cache Digitech Pvt Ltd.
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
5th
Average Rating
8.6
Reviews Sentiment
6.6
Number of Reviews
7
Ranking in other categories
AI-SOC (3rd), AI-Powered Security Automation (2nd)
NetWitness NDR
Ranking in Security Orchestration Automation and Response (SOAR)
25th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
15
Ranking in other categories
Endpoint Protection Platform (EPP) (50th), Threat Intelligence Platforms (TIP) (37th), Endpoint Detection and Response (EDR) (58th), Network Detection and Response (NDR) (19th), Extended Detection and Response (XDR) (37th)
Palo Alto Networks Cortex X...
Ranking in Security Orchestration Automation and Response (SOAR)
3rd
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
51
Ranking in other categories
SOC as a Service (2nd)
 

Mindshare comparison

As of March 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 4.2%, down from 5.1% compared to the previous year. The mindshare of NetWitness NDR is 1.3%, up from 0.5% compared to the previous year. The mindshare of Palo Alto Networks Cortex XSOAR is 8.8%, down from 11.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Mindshare Distribution
ProductMindshare (%)
Palo Alto Networks Cortex XSOAR8.8%
Torq4.2%
NetWitness NDR1.3%
Other85.7%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Nimrod Vardi - PeerSpot reviewer
Global IT Director at OpenWeb
Automation workflows have transformed our IT, enabling secure just-in-time access control
We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.
reviewer1799727 - PeerSpot reviewer
Manager, IT Security Operations at a non-profit with 11-50 employees
Reliable and good support but can be expensive
I have no real complaints about the solution. Threat detection could be better. They need to enhance their threat intelligence feeds. We would like to have more IOCs or more trade intelligence to not only rely on the intelligence of the engineer in charge but to have some threat intelligence and some seeds of IOCs and to have the host have some artificial intelligence to reduce the number of false positives. I don't see this solution being very scalable. The solution is pricey.
CC
Enterprise Security Architect V at FirstEnergy
Customization supports seamless workflow while data influx challenges response time
What I appreciate most about Palo Alto Networks Cortex XSOAR is that it is very open, even more so than Anomali. I can create various custom automations and custom fields. There is significant customization ability in this platform. If I already have an established process, I do not have to change my process to fit into the tool. I can modify the tool to fit into my process, which makes things considerably easier. All of our alerts from different tools come into this central place as we have multiple SIEMs. We have items coming from Anomali and other platforms that are not SIEM tools. This serves as our central location where our SOC analysts can work and determine if incident response is needed. The platform provides data enrichment capabilities, offering information upfront so analysts do not have to search for it. They can access details such as username, phone number, email address, and workplace information. For malware files, they can retrieve details from VirusTotal, including file names and environment presence. We have built substantial automation around these features, which also helps us track case metrics, investigation time, and threat mitigation duration.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
9%
Comms Service Provider
8%
Outsourcing Company
6%
Computer Software Company
9%
Financial Services Firm
9%
Manufacturing Company
9%
Outsourcing Company
7%
Financial Services Firm
12%
Computer Software Company
10%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise26
 

Questions from the Community

What needs improvement with Torq?
We do not utilize the AI features that much. When it comes to general AI features of Torq, we are just slowly startin...
What is your primary use case for Torq?
Torq markets itself as a security tool, and we do use them for security, but not in the traditional sense they market...
What advice do you have for others considering Torq?
I would rate Torq an eight overall. I feel that Torq is as good as the effort you put into it. The limitations are ve...
Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Comparing pricing to Micro Focus, they were offering bundles, making it free with their SIEM. For customers, it is ze...
What needs improvement with Palo Alto Networks Cortex XSOAR?
Regarding areas for improvement in Palo Alto Networks Cortex XSOAR, I want to highlight one concern about playbook cr...
 

Also Known As

No data available
RSA ECAT, NetWitness Network
Demisto Enterprise, Cortex XSOAR, Demisto
 

Overview

 

Sample Customers

Information Not Available
ADP, Ameritas, Partners Healthcare
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Find out what your peers are saying about NetWitness NDR vs. Palo Alto Networks Cortex XSOAR and other solutions. Updated: March 2026.
884,732 professionals have used our research since 2012.