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NICE Robotic Automation vs SAP Intelligent RPA comparison

NICE and SAP are both solutions in the Robotic Process Automation (RPA) category. NICE is ranked #24 with an average rating of 7.5, while SAP is ranked #14 with an average rating of 7.0. NICE holds a 0.7% mindshare in RPA, compared to SAP’s 1.6% mindshare. Additionally, 62% of NICE users are willing to recommend the solution, compared to 87% of SAP users who would recommend it.
NICE Robotic Automation
Read 7 NICE Robotic Automation reviews
  • 817 Views
  • 478 Comparison Views
62% willing to recommend
SAP Intelligent RPA
Read 8 SAP Intelligent RPA reviews
  • 882 Views
  • 638 Comparison Views
87% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 4, 2024

NICE Robotic Automation and SAP Intelligent RPA compete in the robotic process automation market, with SAP Intelligent RPA generally having the upper hand due to its comprehensive features and integration capabilities.

Features: NICE Robotic Automation includes strong integration capabilities, real-time analytics, and customizable processes. SAP Intelligent RPA offers seamless integration with SAP systems, an extensive set of pre-built workflows, and robust automation capabilities.

Room for Improvement: NICE Robotic Automation could benefit from more pre-built features, improved user interface design, and enhanced programming support. SAP Intelligent RPA could improve its deployment complexity, increase affordability for smaller businesses, and expand support beyond the SAP ecosystem.

Ease of Deployment and Customer Service: NICE Robotic Automation is known for its easy deployment and excellent customer service. SAP Intelligent RPA, while offering strong integration, tends to have a more complex deployment process due to its extensive capabilities.

Pricing and ROI: NICE Robotic Automation provides competitive pricing and quick ROI with low setup costs. SAP Intelligent RPA requires a higher initial investment but offers potentially greater long-term ROI for companies heavily utilizing SAP solutions.

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To learn more, read our detailed NICE Robotic Automation vs. SAP Intelligent RPA Report (Updated: December 2024).
Buyer's Guide
NICE Robotic Automation vs. SAP Intelligent RPA
December 2024
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
Organizations saw improved customer experience and efficiency, achieving significant ROI and savings, supported by NICE Robotic Automation.
No sentiment score available
 

Customer Service

Sentiment score
7.2
NICE Robotic Automation offers efficient customer support, resolving most issues swiftly, despite occasional scheduling challenges for assistance.
Sentiment score
7.3
SAP Intelligent RPA offers responsive, high-quality customer service and technical support, though some prefer Contextor for cost efficiency.
 

Scalability Issues

Sentiment score
6.1
Opinions on scalability vary, with adaptability praised but concerns about licensing costs and infrastructure constraints noted.
Sentiment score
7.5
SAP Intelligent RPA is scalable for large companies but less suited for startups, efficiently handling numerous users and scenarios.
 

Stability Issues

Sentiment score
6.0
NICE Robotic Automation is stable and robust, but some users report initial stability issues and recommend cautious implementation.
No sentiment score available
 

Room For Improvement

NICE Robotic Automation needs a user-friendly web-based interface, improved connectivity, low-code alignment, and comprehensive licensing options.
 

Setup Cost

NICE Robotic Automation offers competitive perpetual licenses, eliminating yearly renewals, requiring Windows and Linux knowledge for configuration.
SAP Intelligent RPA offers SaaS pricing based on usage, providing competitive, adaptable, and economical options for enterprises over time.
 

Valuable Features

NICE Robotic Automation excels in customizable desktop automation, reusable features, API connectivity, and secure data handling across platforms.
SAP Intelligent RPA offers flexible integration, ease of use, and robust automation features, supporting languages, templates, and strong CRM/API management.
 

Categories and Ranking

NICE Robotic Automation
Ranking in Robotic Process Automation (RPA)
24th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
7
Ranking in other categories
No ranking in other categories
SAP Intelligent RPA
Ranking in Robotic Process Automation (RPA)
14th
Average Rating
7.2
Reviews Sentiment
7.1
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Robotic Process Automation (RPA) category, the mindshare of NICE Robotic Automation is 0.7%, up from 0.6% compared to the previous year. The mindshare of SAP Intelligent RPA is 1.6%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA)
 

Featured Reviews

Harish G V - PeerSpot reviewer
Quicker compared to other bots but not very user-friendly
There is a need for NICE to be more user-friendly. It should be designed in such a way that any developer can easily develop bots. For instance, Power Automate provides a good example of a user-friendly design that NICE can learn from. Moreover, in terms of documentation, there is very little available for NICE, making it challenging to implement the bots. So, documentation should be improved as well. There are a lot of additional features that could be included in NICE. As the NICE Robotic Automation claims, it is a low-code solution, but that is not entirely true. They need to concentrate on the prerequisites and building blocks. There should be more options available internally that are easy to use and well-developed.
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Keerthana Jayathran - PeerSpot reviewer
Offers integration of the document extraction service into SAP ALC, enabling the direct upload and extraction of details
I found that SAP Intelligent RPA can be somewhat unstable when using SAP GUI. When we upgraded from SAP GUI version 7.50 to version 7.70, we had to update our SAP Intelligent RPA screens even though the screens were the same. This was difficult and time-consuming. The one I would like to see is in context with the screens, if they are using the same SAP UI, and if it updates, it should not be changed. At least it should be able to identify the screen. There should be more of an error, like a proper error feature, in future releases. Sometimes, we don't understand why that automation is not learning what, like, where it is stuck, what the reason is, or what the criteria we are missing to add. A proper error message would be helpful.
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Financial Services Firm
16%
Manufacturing Company
8%
Educational Organization
7%
Computer Software Company
17%
Financial Services Firm
11%
Manufacturing Company
10%
Energy/Utilities Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about NICE Robotic Automation?
Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a ...
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What is your experience regarding pricing and costs for NICE Robotic Automation?
In the configuration phase, you need to have a certain degree of knowledge of Windows and Linux environments. That said, the wizards and manuals are of good quality. For the price, I would say that...
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What needs improvement with NICE Robotic Automation?
There is nothing so relevant to complain about except a few more options in the debug monitor (which is already very powerful and useful right now). There are a few areas for improvement in the ins...
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What do you like most about SAP Contextor?
The standout features of SAP Intelligent RPA are its flexibility and integration capabilities.
See all answers
What is your experience regarding pricing and costs for SAP Contextor?
The pricing for SAP Intelligent RPA operates on a model that considers power usage and transactions per job. It is adaptable based on the number of cases and the specific needs of our business. The...
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What needs improvement with SAP Contextor?
The tool's licensing has been kind of a challenge. If the tool can bring up a usage-based licensing model, it would be really good. Even a flat rate kind of licensing model would be good, where, fo...
See all answers
 

Comparisons

UiPath vs NICE Robotic Automation Logo
UiPath vs NICE Robotic Automation
Compared 60% of the time
Blue Prism vs NICE Robotic Automation Logo
Blue Prism vs NICE Robotic Automation
Compared 25% of the time
Automation Anywhere vs NICE Robotic Automation Logo
Automation Anywhere vs NICE Robotic Automation
Compared 15% of the time
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UiPath vs SAP Intelligent RPA Logo
UiPath vs SAP Intelligent RPA
Compared 43% of the time
Automation Anywhere vs SAP Intelligent RPA Logo
Automation Anywhere vs SAP Intelligent RPA
Compared 26% of the time
Microsoft Power Automate vs SAP Intelligent RPA Logo
Microsoft Power Automate vs SAP Intelligent RPA
Compared 12% of the time
Blue Prism Cloud vs SAP Intelligent RPA Logo
Blue Prism Cloud vs SAP Intelligent RPA
Compared 10% of the time
Blue Prism vs SAP Intelligent RPA Logo
Blue Prism vs SAP Intelligent RPA
Compared 5% of the time
More SAP Intelligent RPA Competitors
 

Product Reports

Buyer's Guide
NICE Robotic Automation
December 2024
NICE Robotic Automation reportDownload NICE Robotic Automation product report
Buyer's Guide
SAP Intelligent RPA
November 2024
SAP Intelligent RPA reportDownload SAP Intelligent RPA product report
 

Also Known As

No data available
SAP Contextor, Contextor
 

Learn More

NICE
Video not available
SAP
 

Overview

NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

SAP Intelligent Robotic Process Automation lets you automate enterprise business processes. Design process automations within the Cloud Studio by creating end-to-end workflows. Generate packages from these automations into the Cloud Factory powered by SAP BTP to configure and execute these packages with Agents. Agents running on workstations can work as a digital assistant (attended automation) or as a digital worker (unattended automation).

SAP Intelligent RPA enables business users and technologists to become citizen developers. With powerful yet intuitive low-code and no-code capabilities, the solution supports you in driving automation by tapping into the expertise of citizen developers.

 

Sample Customers

HelpLine, Telefonica Spain, Banca Popolare Di Sondrio
BNP Paribas, Societe Generale, Kabel Deutschland, Orange, Carrefour
Buyer's Guide
NICE Robotic Automation vs. SAP Intelligent RPA
December 2024
Free Report: NICE Robotic Automation vs. SAP Intelligent RPA
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