NICE Robotic Automation vs SAP Intelligent RPA comparison

NICE and SAP are both solutions in the Robotic Process Automation (RPA) category. NICE is ranked #32, while SAP is ranked #9 with an average rating of 8.0. NICE holds a 0.6% mindshare in RPA, compared to SAP’s 1.7% mindshare. Additionally, 62% of NICE users are willing to recommend the solution, compared to 87% of SAP users who would recommend it.

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Executive SummaryUpdated on Dec 4, 2024

NICE Robotic Automation and SAP Intelligent RPA compete in the robotic process automation market, with SAP Intelligent RPA generally having the upper hand due to its comprehensive features and integration capabilities.

Features: NICE Robotic Automation includes strong integration capabilities, real-time analytics, and customizable processes. SAP Intelligent RPA offers seamless integration with SAP systems, an extensive set of pre-built workflows, and robust automation capabilities.

Room for Improvement: NICE Robotic Automation could benefit from more pre-built features, improved user interface design, and enhanced programming support. SAP Intelligent RPA could improve its deployment complexity, increase affordability for smaller businesses, and expand support beyond the SAP ecosystem.

Ease of Deployment and Customer Service: NICE Robotic Automation is known for its easy deployment and excellent customer service. SAP Intelligent RPA, while offering strong integration, tends to have a more complex deployment process due to its extensive capabilities.

Pricing and ROI: NICE Robotic Automation provides competitive pricing and quick ROI with low setup costs. SAP Intelligent RPA requires a higher initial investment but offers potentially greater long-term ROI for companies heavily utilizing SAP solutions.

To learn more, read our detailed NICE Robotic Automation vs. SAP Intelligent RPA Report (Updated: April 2025).

Buyer's Guide

NICE Robotic Automation vs. SAP Intelligent RPA

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automate

Mindshare comparison

As of April 2025, in the Robotic Process Automation (RPA) category, the mindshare of Automate is 1.5%, up from 1.0% compared to the previous year. The mindshare of NICE Robotic Automation is 0.6%, down from 0.6% compared to the previous year. The mindshare of SAP Intelligent RPA is 1.7%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Anabel Marco

Account Director at a tech services company with 11-50 employees

Automates processes efficiently with cost-effective scaling and robust customer support

Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.

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Sigal Svilim

Chief Information Officer at Supergas

Provides great automation features that save us time and money

We use this solution for our customer representatives and also for robotic automation. We primarily use this NICE product for making automation processes. I'm the Chief Information Officer and we are customers of NICE. Robotic Automation has saved us time and money by moving our processes away…

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Keerthana Jayathran

SAP BTP Developer at Wipro Limited

Offers integration of the document extraction service into SAP ALC, enabling the direct upload and extraction of details

I found that SAP Intelligent RPA can be somewhat unstable when using SAP GUI. When we upgraded from SAP GUI version 7.50 to version 7.70, we had to update our SAP Intelligent RPA screens even though the screens were the same. This was difficult and time-consuming. The one I would like to see is in context with the screens, if they are using the same SAP UI, and if it updates, it should not be changed. At least it should be able to identify the screen. There should be more of an error, like a proper error feature, in future releases. Sometimes, we don't understand why that automation is not learning what, like, where it is stuck, what the reason is, or what the criteria we are missing to add. A proper error message would be helpful.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is the drag-and-drop interface, which is very Windows-like."

"Fortra's Automate performs the job effectively and has the capability to alert us of any issues."

"We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us."

"Overall, the whole product is really nice and provides significant benefits."

"The product effectively handles all the tasks we require."

"This product is quite easy to install, learn, and use, with our new employees being able to start using it in projects for clients after only two weeks of internal training."

"We are still in the process of rolling it to production and tweaking it (our AD groups are a mess), but the improvements are priceless. Having users ID's created the same way every time without human error is the best part. We don't need to worry about why groups were not added, user rights not set to folders or missing a private folder being created, typos or just even knowing when things are done and logged."

"The pricing is excellent. I would give them perfect marks in that regard."

More Automate pros

"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."

"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."

"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."

"Provides good automation features."

"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."

"The deployment of NICE Robotic Automation is easy."

"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."

"Contextor is a good solution for a Citrix environment. It's the first with this tool. Other tools provide the same functionality, but not with the Citrix environment."

"It is remarkably easy to configure and code, and it doesn't require an extensive technical background or coding expertise."

"Most of the details are already in the help portal and SAP notes are available. It is well documented as part of the product support."

"Scalability is fine. It is pretty nice."

"It is a stable solution...It is a scalable solution."

"The most valuable feature of SAP Contextor is that everyone is in one place in the program that I need."

"The initial setup of SAP Contextor is easy."

"The standout features of SAP Intelligent RPA are its flexibility and integration capabilities."

Cons

"Fortra's Automate is not as reliable as I would like it to be."

"The product also has a limited use case in some respects."

"Sometimes when we communicate with the ERP system and there is an issue, we are not always aware of the specifics of Automate and the source of the problem."

"The interface could be more user-friendly and easier to navigate."

"The vendor is currently working on a solution that allows us to automatically create a process that is based on a document that we receive via email."

"The documentation is not that great."

"The OCR for Hebrew text needs to be improved."

"I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning."

More Automate cons

"The solution is not as intuitive as it could be and integrating took a lot of time."

"There are a few areas for improvement in the installation phase"

"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."

"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."

"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."

"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."

"There is a need for NICE robotics to be more user-friendly."

"For potential features or improvements, one aspect I would suggest enhancing is the flexibility of the extraction process."

"The initial setup is of medium complexity. It is neither too hard nor too simple. You need some background in SAP and an understanding of it."

"I would like to see a better capacity for unstructured data, for example, PDF, or text within images."

"The tool's licensing has been kind of a challenge...At the moment, the tool does not offer different licensing models to users."

"There should be more of an error, like a proper error feature, in future releases. Sometimes, we don't understand why that automation is not learning what, like, where it is stuck, or what is the reason like, or what is the criteria we are missing to add. So a proper error message would be helpful."

"One way SAP Intelligent RPA could improve is by integrating built-in DI services for document processing."

"I found that the SAP scripting of a program is easier than SAP Contextor."

"SAP Contextor could improve by automating some processes."

Pricing and Cost Advice

"I like the way this solution is priced because you can buy a license, or you can buy the software outright."

"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."

"Once you buy the software, you just pay for the support for backend help."

"The pricing is quite reasonable. We can run the process with one bot. The limitation is at the server level because they have some resources, and sometimes that is enough. It isn't too expensive, so you can get a good return off of one, and you can also have a pack of five bots that is quite competitive."

"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."

"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."

"From a distributor's perspective, one of the biggest selling points of Automate is its price point."

"It comes with a package that costs approximately $20,000 USD per year."

More Automate pricing and cost advice

"As per my understanding, UiPath has a much lesser cost than NICE, but I am not sure."

"This is not a tool or software with a license as others are. The SaaS model is based on the usage of the tool."

"It all comes with a bundle right now. Having advanced features, it is competitively priced."

"The initial cost might seem higher, but over time, with continued use over five or ten years, the cost tends to decrease, making it a more economical choice."

"The pricing is not that expensive. It is manageable."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

12%

Manufacturing Company

Healthcare Company

Computer Software Company

24%

Financial Services Firm

22%

Manufacturing Company

Real Estate/Law Firm

Computer Software Company

15%

Manufacturing Company

11%

Financial Services Firm

11%

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HelpSystems AutoMate?

We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.

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What is your primary use case for HelpSystems AutoMate?

I am a consultant and I am making a lot of processes in human resources, payroll, certifications, trainings, web scra...

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What is your experience regarding pricing and costs for Fortra Automate?

The pricing is quite good compared to its competitors. Competitors are often more expensive than Automate. I would ra...

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Earn 20 points

What do you like most about SAP Contextor?

The standout features of SAP Intelligent RPA are its flexibility and integration capabilities.

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What is your experience regarding pricing and costs for SAP Contextor?

The pricing for SAP Intelligent RPA operates on a model that considers power usage and transactions per job. It is ad...

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What needs improvement with SAP Contextor?

The tool's licensing has been kind of a challenge. If the tool can bring up a usage-based licensing model, it would b...

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Comparisons

Microsoft Power Automate vs Automate

Compared 41% of the time

UiPath vs Automate

Compared 38% of the time

Automation Anywhere vs Automate

Compared 9% of the time

Blue Prism vs Automate

Compared 7% of the time

VisualCron vs Automate

Compared 6% of the time

More Automate Competitors

UiPath vs NICE Robotic Automation

Compared 58% of the time

Blue Prism vs NICE Robotic Automation

Compared 24% of the time

Automation Anywhere vs NICE Robotic Automation

Compared 18% of the time

More NICE Robotic Automation Competitors

UiPath vs SAP Intelligent RPA

Compared 37% of the time

Automation Anywhere vs SAP Intelligent RPA

Compared 22% of the time

Microsoft Power Automate vs SAP Intelligent RPA

Compared 12% of the time

Blue Prism Cloud vs SAP Intelligent RPA

Compared 10% of the time

SAP Build Process Automation vs SAP Intelligent RPA

Compared 8% of the time

More SAP Intelligent RPA Competitors

Product Reports

Buyer's Guide

Automate

April 2025

Download Automate product report

Buyer's Guide

NICE Robotic Automation

April 2025

Download NICE Robotic Automation product report

Buyer's Guide

SAP Intelligent RPA

March 2025

Download SAP Intelligent RPA product report

Also Known As

HelpSystems Automate, Automate

No data available

SAP Contextor, Contextor

Overview

Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.

Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.

What are Automate's Key Features?

Drag-and-Drop Interface: Simplifies automation with intuitive design.
Integration Capabilities: Connects with platforms like SAP and Azure for seamless data flow.
Database and FTP Triggers: Enhances automation potential through direct data interaction.
Efficient Scheduling: Automates tasks with precise timing and control.
Web Scraping: Automates data extraction for quick analysis and reporting.

What Benefits and ROI Should Users Expect?

Rapid Deployment: Minimizes coding efforts for quick implementation.
Cost-Effectiveness: Offers flexible pricing models to suit budget constraints.
Operational Efficiency: Reduces manual workloads and enhances productivity.
Comprehensive Integration: Facilitates improved data management across systems.
Scalability: Adapts to growing business needs with ease.

In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.

Fortra

NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

NICE

SAP Intelligent Robotic Process Automation lets you automate enterprise business processes. Design process automations within the Cloud Studio by creating end-to-end workflows. Generate packages from these automations into the Cloud Factory powered by SAP BTP to configure and execute these packages with Agents. Agents running on workstations can work as a digital assistant (attended automation) or as a digital worker (unattended automation).

SAP Intelligent RPA enables business users and technologists to become citizen developers. With powerful yet intuitive low-code and no-code capabilities, the solution supports you in driving automation by tapping into the expertise of citizen developers.

SAP

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

HelpLine, Telefonica Spain, Banca Popolare Di Sondrio

BNP Paribas, Societe Generale, Kabel Deutschland, Orange, Carrefour

Buyer's Guide

NICE Robotic Automation vs. SAP Intelligent RPA

April 2025

Free Report: NICE Robotic Automation vs. SAP Intelligent RPA

Find out what your peers are saying about NICE Robotic Automation vs. SAP Intelligent RPA and other solutions. Updated: April 2025.

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