Symantec Identity Governance and Administration and Omada Identity compete in identity governance. Omada appears superior due to its feature set and perceived value, while Symantec is favored for pricing and support.
Features: Symantec provides comprehensive identity management with automated user account processes, scalable group and role management, and robust provisioning capabilities. Omada offers a flexible Microsoft-based solution emphasizing governance, with automated provisioning, identity lifecycle support, and user-friendly interfaces.
Room for Improvement: Symantec users point out complexity, high cost, and require enhancements in user interface and workflow. Issues like entitlement support and stability are also noted. Omada needs to improve user interface flexibility, error handling, and integration options. Concerns about scalability and pricing for small businesses exist.
Ease of Deployment and Customer Service: Symantec generally provides on-premises deployment, while Omada offers flexible models including public, private, and hybrid cloud options. Symantec has strong customer service but struggles with technical support responsiveness. Omada provides good service, but its support requires geographical consideration.
Pricing and ROI: Symantec is mid-range priced with negotiation potential, seen as more economical than Oracle but costlier than Dell/Microsoft, providing ROI in productivity and IT cost savings. Omada is fairly priced yet expensive, particularly for cloud offerings, but its extensive features deliver notable ROI by minimizing further investments.
We do not contact their technical support directly because we have a service agreement already in place with them with some dedicated and some non-dedicated resources.
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience.
They are lower than some of their competitors.
Technically, the product does everything one would expect from an identity and access management platform.
Omada Identity is an identity governance and administration (IGA) solution designed to help organizations manage and secure digital identities and access across their IT environments. It focuses on enhancing security, compliance, and efficiency by automating identity management processes.
Omada Identity offers a robust set of features that streamline identity lifecycle management, access governance, and compliance reporting. It integrates with a wide range of IT systems, applications, and data sources, providing a centralized platform for managing user identities and access rights. The solution enables organizations to enforce security policies, ensure regulatory compliance, and reduce the risk of unauthorized access.
What are the critical features of Omada Identity?
What benefits or ROI items should users look for in the reviews when evaluating Omada Identity?
Omada Identity is widely adopted across various industries, including healthcare, finance, and manufacturing. In healthcare, it helps protect patient data and comply with regulations like HIPAA. In finance, it ensures compliance with SOX and other financial regulations. In manufacturing, it secures access to sensitive production data and intellectual property.
Pricing and licensing for Omada Identity are typically based on the number of users and the specific features required. Customer support is available through various channels, including online resources, support tickets, and professional services for implementation and customization.
In summary, Omada Identity is a comprehensive IGA solution that enhances security, compliance, and efficiency in managing digital identities and access.
The Symantec Identity Governance and Administration (formerly CA Identity Suite) provides comprehensive identity management and governance capabilities with a simple, intuitive user experience. This user experience can dramatically simplify processes such as user access requests and access certifications, resulting in improved productivity and user satisfaction. In addition, the Symantec Identity Governance and Administration performs risk analysis and certification and enables remediation actions in real-time during the access provisioning steps, thereby improving audit performance and risk posture with preventive policy enforcement.
While providing these business and governance-centric capabilities for business users, the Symantec Identity Governance and Administration also delivers core enterprise-grade identity management and governance capabilities, including broad provisioning support for on-premise and cloud apps, extensibility and flexibility to integrate with other IT systems and consumer-grade scale. This means organizations are not forced to choose between usability and performance. With the Symantec Identity Governance and Administration, they can have both.
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