OpenNebula vs ServiceNow IT Operations Management comparison

OpenNebula and ServiceNow are both solutions in the Cloud Management category. OpenNebula is ranked #7 with an average rating of 8.3, while ServiceNow is ranked #8 with an average rating of 8.5. OpenNebula holds a 7.9% mindshare in CM, compared to ServiceNow’s 1.7% mindshare. Additionally, 100% of OpenNebula users are willing to recommend the solution, compared to 94% of ServiceNow users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

OpenNebula and ServiceNow IT Operations Management compete in the cloud and IT operations management space. ServiceNow IT Operations Management is considered superior due to its extensive features, appealing to businesses prioritizing functionality.

Features: OpenNebula offers simplicity in building private clouds, flexibility in supporting various infrastructures, and customization options that make it ideal for straightforward cloud solutions. In contrast, ServiceNow IT Operations Management provides comprehensive IT service management with sophisticated workflows, integrations with enterprise IT services, and extensive automation capabilities.

Room for Improvement: OpenNebula could enhance its customer service resources, improve scalability features, and provide more detailed documentation for user support. ServiceNow IT Operations Management could benefit from a simpler deployment process, a more user-friendly interface for non-IT users, and competitive pricing structures.

Ease of Deployment and Customer Service: OpenNebula is known for its straightforward deployment and strong support for open standards, which aids easy integration with existing infrastructures. Its customer service is adequate but limited compared to larger organizations. ServiceNow IT Operations Management has a more complex deployment due to its wide-ranging capabilities but offers extensive support and resources through its structured customer service program.

Pricing and ROI: OpenNebula's lower setup costs attract organizations with limited budgets aiming for cost-effective cloud management and substantial ROI. ServiceNow IT Operations Management requires a higher initial investment but delivers greater ROI by enhancing IT operations efficiency through its broad feature set.

To learn more, read our detailed OpenNebula vs. ServiceNow IT Operations Management Report (Updated: December 2024).

Buyer's Guide

OpenNebula vs. ServiceNow IT Operations Management

December 2024

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Categories and Ranking

IBM Turbonomic

Mindshare comparison

As of December 2024, in the Cloud Management category, the mindshare of IBM Turbonomic is 6.3%, down from 6.7% compared to the previous year. The mindshare of OpenNebula is 7.9%, up from 5.2% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.7%, down from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management

Featured Reviews

SubashSubbiah

Assistant Consultant at a tech services company with 10,001+ employees

It can tell us where performance is lagging on the hardware layer, but the reporting on the application layer is lacking

The automation area could be improved, and the generic reports are poor. We want more details in the analysis report from the application layer. The reports from the infrastructure layer are satisfactory, but Turbonomic won't provide much information if we dig down further than the application layer. I would like them to add some apps for physical device load resourcing and physical-to-virtual calculation. It gives excellent recommendations for the virtual layer but doesn't have the capabilities for physical-to-virtual analysis. Automated deployment is something else they could add. Some built-in automation features are helpful, but we aren't effectively using a few. We want a few more automated features, like autoscaling and automatic performance optimization testing would be useful.

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FOURES Jean-Philippe

Products Manager at a tech services company with 501-1,000 employees

Reliable, simple to manage, and offers great technical support

The support of VXLAN fits with our network management. Thanks to this we can propose mixed solutions using virtual resources on OpenNebula and bare metal servers hosted in our facilities linked to each other on the sale network. This use case is very useful when some applications need bare metal power (Kubernetes workers, huge databases, AI models computations, et cetera). The cluster management is very useful for splitting our different clusters (mutual vs dedicated). We can manage deployments and capacity planning without pain. The API is also really simple and it helped us to develop the Terraform provider to manage OpenNebula like any other cloud infrastructure.

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Archana Menon

ServiceNow Platform Development & Services Manager at GEA

Easy to use and has great orchestration and automation capabilities

The solution's initial setup is straightforward. Complexity always comes when the company requirements are added. There is a reason why ServiceNow is a market leader. If they would also bring in the complex nature like their peers, force companies to stick to out-of-the-box all the time, and bring in product customizations or product revisions, which would force other users not to use customization, then it would not stay like that. ServiceNow should not go the same route as other vendors and restrict their products from being scaled up or scaled down.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"On-premises, one advantage I find particularly appealing is the ability to create policies for automatic CPU and memory scaling based on demand."

"We've saved hundreds of hours. Most of the time those hours would have to be after hours as well, which are more valuable to me as that's my personal time."

"The notifications saying, "This is a corrective action," even though some of them can be automated, are always welcome to see. They summarize your entire infrastructure and how you can better utilize it. That is the biggest feature."

"I only deal with the infrastructure side, so I really couldn't speak to more than load balancing as the most valuable feature for me. It provides specific actions that prevent resource starvation. It always keeps things in perfect balance."

"The system automatically sizes and moves resources based on the needs of the applications."

"In our organization, optimizing application performance is a continuous process that is beyond human scale. We would not be able to do the number of actions that Turbonomic takes on a daily, weekly, and monthly basis. It is humanly impossible with the little micro adjustments that it can make. That is a huge differentiator. If you just figure each action could take anywhere very conservatively from five to 10 minutes to act upon, then you multiply that out by thousands of actions every month, it is easily something where you could say, "I am saving a couple of FTEs.""

"Using this product helps us to reduce performance risk because it shows us where resources are needed but not yet allocated."

"It is a good holistic platform that is easy to use. It works pretty well."

More IBM Turbonomic pros

"The live migration feature has been great and is something we use very often."

"For the entire data center, as a private cloud, I believe that user management, expert management, and the virtual data center is completely magic for the users."

"It makes maintenance very easy and stress-free for our teams."

"With a single click, we could set things up and initiate them."

"OpenNebula is lightweight, stable, and easy to customize."

"I also like the ability to build custom functions. I can define a function where I have two types of views and configure the dependencies. The virtual data centers concept allows me to define users. If a user wants to join certain kinds of machines, the host and the other user won't see them. It gives me the flexibility to define multiple views and data centers in one place."

"It's easy to integrate OpenNebula with our IT systems."

"OpenNebula is easy to deploy and manage compared to other solutions like OpenStack."

More OpenNebula pros

"You can improve integrations of the operation with the solution."

"I like the tool's discovery feature."

"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."

"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."

"ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment."

"It is a stable solution. I have not experienced any system outages during my time using the solution."

"It is easy to use and simple to learn."

"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."

More ServiceNow IT Operations Management pros

Cons

"The implementation could be enhanced."

"We're still evaluating the solution, so I don't know enough about what I don't know. They've done a lot over the years. I used Turbonomics six or seven years ago before IBM bought them. They've matured a lot since then."

"They could add a few more reports. They could also be a bit more granular. While they have reports, sometimes it is hard to figure out what you are looking for just by looking at the date."

"Remove the need for special in-house knowledge and development."

"The old interface was not the clearest UI in some areas, and could be quite intimidating when first using the tool."

"I would like Turbonomic to add more services, especially in the cloud area. I have already told them this. They can add Azure NetApp Files. They can add Azure Blob storage. They have already added Azure App service, but they can do more."

"I would love to see Turbonomic analyze backup data. We have had people in the past put servers into daily full backups with seven-year retention and where the disk size is two terabytes. So, every single day, there is a two terabyte snapshot put into a Blob somewhere. I would love to see Turbonomic say, "Here are all your backups along with the age of them," to help us manage the savings by not having us spend so much on the storage in Azure. That would be huge."

"It sometimes does get false positives. Sometimes, it'll move something when it really wasn't a performance metric. I've seen it do that, but it's pretty much an automated tool for performance. We've only got about 500 virtual machines, so lots of times, I'm able to manage it physically, but it's definitely a nice tool for a larger enterprise that might be managing 2,000 or 3,000 virtual machines."

More IBM Turbonomic cons

"The protocol for clusterization is rough and doesn't work well."

"The UI, monitoring, and alerting could benefit from further improvements."

"Most of the competitors are offering some sort of billing software to transform their installation to work as a small-sized public cloud, but those offerings from OpenNebula are still missing."

"An area for improvement in OpenNebula is the number of features it has. The solution doesn't have that many cloud features compared to other solutions. You'd say, "Okay, simplicity over a rich feature list?" Some say, "No, I need a big machine or a cloud interface for my customers to manage resources. I don't have to go and do it for them." Some people do it that way, and it works, but I'd like to improve the limited features in OpenNebula."

"They have been saying for the past two and a half years that they would develop a feature to hot-add RAM and CPU, but it does not work."

"The front-facing API can be improved to support lots of requests when the platform is huge with lots of virtual resources."

"The web interface could be better. It's not very difficult to use, but there's room for enhancement."

"The storage feature that they have is a bit confusing."

More OpenNebula cons

"The licensing model of the product is a bit rigid, and it can be a bit difficult to downscale if your needs change while also being expensive."

"The security policies could be increased."

"The pricing is high."

"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."

"The tool can be improved by including more detailed information to assist new users."

"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."

"Lacks the ability to do its own monitoring."

"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"I'm not involved in any of the billing, but my understanding is that is fairly expensive."

"It's worth the time and money investment if you can afford it."

"The pricing and licensing are fair. We purchase based on benchmark pricing, which we have been able to get. There are no surprise charges nor hidden fees."

"Everybody tells me the pricing is high. But the ROIs are great."

"What I can advise is to trial the product, taking advantage of the Turbonomic pre-sales implemention support and kickstart training."

"IBM Turbonomic is an investment that we believe will deliver positive returns."

"Price is a big one. VMTurbo was very competitively priced."

"I don't know the current prices, but I like how the licensing is based on the number of instances instead of sockets, clusters, or cores. We have some VMs that are so heavy I can only fit four on one server. It's not cost-effective if we have to pay more for those. When I move around a VM SQL box with 30 cores and a half-terabyte of RAM, I'm not paying for an entire socket and cores where people assume you have at least 10 or 20 VMs on that socket for that pricing."

More IBM Turbonomic pricing and cost advice

"We use the Community Edition, rather than the Enterprise Edition."

"OpenNebuoa has recently come up with a new subscription model that is economical and a lot of new customers are choosing this as it is an easy subscription model."

"OpenNebula gives good value for money."

"The solution is open source so is free."

"The licensing for OpenNebula used to be free, but now it's no longer free. A customer contacted me asking to move to another provider because of the changes in the licensing terms for OpenNebula. I have no information on how much the OpenNebula license is because the customer pays for it, and I only do the integration."

"VRA is very expensive but OpenNebula is free."

"The cost of ServiceNow is much higher."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"There are additional costs, you have to pay more for everything."

"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."

"It has different subscription models."

"While not entirely sure, I believe the solution costs at least a million dollars annually."

"It is expensive. It is around 10 Euros per server per month."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

More ServiceNow IT Operations Management pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

10%

Insurance Company

Computer Software Company

23%

University

10%

Financial Services Firm

Educational Organization

Financial Services Firm

16%

Computer Software Company

13%

Manufacturing Company

12%

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?

It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...

See all answers

What needs improvement with Turbonomic?

The implementation could be enhanced.

See all answers

What is your primary use case for Turbonomic?

We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...

See all answers

What do you like most about OpenNebula?

The live migration feature has been great and is something we use very often.

See all answers

What is your experience regarding pricing and costs for OpenNebula?

OpenNebula gives good value for money.

See all answers

What needs improvement with OpenNebula?

The web interface could be better. It's not very difficult to use, but there's room for enhancement. Another area for...

See all answers

What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management po...

See all answers

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

I can rate the pricing at six out of ten, as the pricing is reasonable.

See all answers

What needs improvement with ServiceNow IT Operations Management?

We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vend...

See all answers

Comparisons

VMware Aria Operations vs IBM Turbonomic

Compared 19% of the time

Azure Cost Management vs IBM Turbonomic

Compared 13% of the time

VMware vSphere vs IBM Turbonomic

Compared 9% of the time

Cisco Intersight vs IBM Turbonomic

Compared 8% of the time

SolarWinds Virtualization Manager vs IBM Turbonomic

Compared 2% of the time

More IBM Turbonomic Competitors

CloudStack vs OpenNebula

Compared 55% of the time

VMware Aria Automation vs OpenNebula

Compared 14% of the time

Nutanix Cloud Manager (NCM) vs OpenNebula

Compared 10% of the time

VMware Cloud Director vs OpenNebula

Compared 7% of the time

Nutanix Cloud Infrastructure (NCI) vs OpenNebula

Compared 3% of the time

More OpenNebula Competitors

OpsRamp vs ServiceNow IT Operations Management

Compared 15% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 9% of the time

Dynatrace vs ServiceNow IT Operations Management

Compared 8% of the time

Moogsoft vs ServiceNow IT Operations Management

Compared 7% of the time

More ServiceNow IT Operations Management Competitors

Product Reports

Buyer's Guide

IBM Turbonomic

December 2024

Download IBM Turbonomic product report

Buyer's Guide

OpenNebula

December 2024

Download OpenNebula product report

Buyer's Guide

ServiceNow IT Operations Management

November 2024

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

Turbonomic, VMTurbo Operations Manager

No data available

ServiceNow ITOM

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IBM

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OpenNebula

ServiceNow

Interactive Demo

IBM

Demo not available

OpenNebula

Demo not available

ServiceNow

Overview

IBM Turbonomic is a performance and cost optimization platform for public, private, and hybrid clouds used by companies to assure application performance while eliminating inefficiencies by dynamically resourcing applications through automated actions.

IBM Turbonomic leverages AI to continuously analyze application resource consumption, deliver insights and dashboards, and make real-time adjustments. Common use cases include cloud cost optimization, cloud migration planning, data center modernization, FinOps acceleration, Kubernetes optimization, sustainable IT, and application resource management. By integrating with various cloud platforms, on-premise infrastructures, and containers, IBM Turbonomic provides a holistic view of the environment, ensuring that resources are allocated efficiently.

The solution is designed to support complex IT environments, offering actionable insights and automated actions that help IT teams proactively manage application performance and infrastructure resources. Turbonomic customers report an average 33% reduction in cloud and infrastructure waste without impacting application performance, and return-on-investment of 471% over three years.

IBM Turbonomic manages resources across hybrid and on-premises data centers to ensure efficiency and financial impact awareness. It automates resource allocation, balances memory dynamically, and provides robust performance metrics. Users benefit from its ability to prevent resource starvation and offer cost-saving recommendations through continuous management. Executive Dashboards provide insights for cost justification and resource management, making IT operations simpler with AI-driven automation and actionable recommendations.

What are the most important features of IBM Turbonomic?

Automated Resource Allocation: Dynamically allocates resources for optimal performance.
Dynamic Memory Balancing: Adjusts memory allocation to prevent resource shortages.
Right-Sizing: Sizes VMs accurately for Azure and on-prem environments.
Single Platform Management: Manages resources across hybrid and on-premises data centers.
Proactive Performance Optimization: Continuously optimizes performance to prevent issues.
Kubernetes Support: Enhances container management with robust support.
Cost-Saving Recommendations: Provides actionable tips for reducing expenses.

What benefits should users look for in IBM Turbonomic reviews?

Cost Reduction: Helps minimize expenses through efficient resource management.
Performance Improvement: Enhances application performance by preventing resource starvation.
Detailed Insights: Offers comprehensive analytics to justify costs and resource utilization.
Simplified IT Processes: Uses AI automation to streamline operations.

IBM Turbonomic is implemented across multiple industries, including finance for optimizing peak payroll processing, IT for enhanced virtual server management, and healthcare for reliable performance monitoring. Organizations benefit from its robust automation, ensuring maximum efficiency and cost savings.

OpenNebula provides the most simple but feature-rich and flexible solution for the comprehensive management of virtualized data centers to enable private, public and hybrid IaaS clouds. OpenNebula interoperability makes cloud an evolution by leveraging existing IT assets, protecting your investments, and avoiding vendor lock-in.

OpenNebula is a turnkey enterprise-ready solution that includes all the features needed to provide an on-premises (private) cloud offering, and to offer public cloud services.

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.

Akamai, BBC, Fermilab, Terradue, Surf Sara, Produban, Netways, ESA, China Mobile, BlackBerry, Deloitte, Fuze, Telefonica, Trivago

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

OpenNebula vs. ServiceNow IT Operations Management

December 2024

Free Report: OpenNebula vs. ServiceNow IT Operations Management

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