OpenText Diagnostics vs Prometheus Group comparison

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OpenText Diagnostics

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Executive SummaryUpdated on Mar 3, 2025

OpenText Diagnostics and Prometheus Group are competing products in enterprise diagnostics and operational management. Prometheus Group appears to have an upper hand due to its comprehensive feature set, but OpenText Diagnostics stands out with its competitive pricing and support.

Features: OpenText Diagnostics includes advanced diagnostic tools, detailed transaction-level monitoring, and powerful tracing capabilities. Prometheus Group offers robust asset management, extensive integration capabilities, and operational efficiency features that appeal to enterprises focused on asset utilization.

Room for Improvement: OpenText Diagnostics could improve in cloud monitoring and adapting to infrastructure changes. It may also enhance its integration with non-HP tools and further its ease of use for less technical users. Prometheus Group can work on simplifying the deployment process, reducing setup time, and expanding its support for diverse user requirements.

Ease of Deployment and Customer Service: OpenText Diagnostics is known for a simple deployment process and responsive customer support, making it easy for enterprises to implement. Prometheus Group, while having a more involved deployment process, ensures comprehensive support for successful integration, catering to a need for depth in support services.

Pricing and ROI: OpenText Diagnostics provides a cost-effective solution with a quick return on investment due to competitive pricing. Prometheus Group, although requiring higher initial costs, offers significant long-term value through its extensive feature offerings, justifying the expenditure by enhancing operational efficiency and strategic impact.

To learn more, read our detailed OpenText Diagnostics vs. Prometheus Group Report (Updated: April 2025).

OpenText Diagnostics vs. Prometheus Group

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Diagnostics

Ranking in Application Performance Monitoring (APM) and Observability

65th

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Prometheus Group

Ranking in Application Performance Monitoring (APM) and Observability

9th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Diagnostics is 0.2%, down from 0.2% compared to the previous year. The mindshare of Prometheus Group is 3.4%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Ravi Suvvari

Performance and Fault-tolerance Architect with 1,001-5,000 employees

Very good for transaction level monitoring, but expensive and HP needs better support and training

HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.

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MuhammadAzhar Khan

Senior DevOps Engineer at Alibaba Group

Free to use and provides valuable monitoring capabilities

Prometheus is a scalable and flexible tool that I can deploy on any cloud platform. It is free to use and provides valuable monitoring capabilities. It allows me to save money by avoiding costs associated with AWS native services like CloudWatch or Amazon Prometheus. The ability to deploy on any cloud platform or environment, including Kubernetes, is a major advantage.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The diagnostics and configuration are the solution's most valuable aspects."

"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."

"For banking and telecom solutions, it's been quite useful."

"Prometheus is a scalable and flexible tool that I can deploy on any cloud platform."

"The solution can be deployed in thirty minutes."

"The solution offers an easy way to install and scratch values."

"The scalability of Prometheus is very good."

"It is a stable solution...Based on the feedback I have received from my colleagues in our company's IT department, the setup phase of the solution is relatively easy."

"The most valuable features of the solution are metrics scraping capabilities and the open source community and support."

"The most valuable feature is that we can receive information in different formats."

"The product has an easy-to-understand interface."

More Prometheus Group pros

Cons

"The interface could be more user friendly."

"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."

"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."

"The setup could be made easier for new users because it requires a bit of advance knowledge or experience."

"I would like to see improvement in the analysis tools and customization features."

"The scalability must be improved."

"The initial setup of Prometheus is complex and rated one out of five in ease of setup."

"A slight alteration to the user interface should be made to increase efficiency and streamline the process. Currently, we are utilizing Prometheus to gather and compile metrics and then utilizing Grafana to display them in the form of a graph. However, I believe that Prometheus has the capability to handle both of these tasks on its own, with perhaps the addition of a supplementary plugin. By doing so, the need for utilizing two separate applications will be eliminated."

"Prometheus' UI color can improve. Using the Prometheus UI for configuration or analyzing queries is a horrible experience."

"The solution's error handling part could be improved."

"One potential area for improvement would be fixing the occasional glitches and bugs."

More Prometheus Group cons

Pricing and Cost Advice

Information not available

"This is an open-source solution."

"My company uses the open-source version of the product."

"Prometheus is an open-source solution."

"We have the open-source version, so we don't pay for it."

"We use the solution's open-source version."

"The price of Prometheus is good, it is affordable because it is open source and there is no cost to it. You put it on your own server and the costs incurred completely depend on how you set it up."

"Prometheus is available as an open-source product."

"It is an open-source tool."

More Prometheus Group pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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848,476 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

19%

Manufacturing Company

11%

Computer Software Company

11%

Educational Organization

Financial Services Firm

25%

Computer Software Company

15%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Prometheus?

The most valuable feature of Prometheus is its ability to collect metrics.

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What is your experience regarding pricing and costs for Prometheus?

Prometheus is cost-effective for me as it is free. Using cloud-native alternatives like Amazon Prometheus would incur charges.

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What is your primary use case for Prometheus?

I use Prometheus for monitoring purposes in IT infrastructure. It is particularly useful for environments using Kubernetes, as it monitors ports, containers, instances, and applications effectively.

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Comparisons

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Compared 43% of the time

Splunk AppDynamics vs OpenText Diagnostics

Compared 32% of the time

Broadcom DX Application Performance Management vs OpenText Diagnostics

Compared 26% of the time

More OpenText Diagnostics Competitors

Zabbix vs Prometheus Group

Compared 14% of the time

Azure Monitor vs Prometheus Group

Compared 11% of the time

Dynatrace vs Prometheus Group

Compared 8% of the time

Apache SkyWalking vs Prometheus Group

Compared 8% of the time

Sentry vs Prometheus Group

Compared 7% of the time

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Product Reports

Application Performance Monitoring (APM) and Observability

Download OpenText Diagnostics product report

Download Prometheus Group product report

Also Known As

Micro Focus Diagnostics, MF Diagnostics

No data available

Overview

Diagnostics software monitors application transaction health in traditional, virtualized and cloud environments allowing quick isolation and resolution of issues. It gives you a common tool to easily collaborate across the entire application lifecycle and release higher-quality applications. Diagnostics software provides deep drill down into transactions from the end user through the back end. And it uniquely serves as a single tool set for pre-production and production to diagnose application performance bottlenecks quickly and improve quality.

OpenText

Prometheus Group specializes in robust monitoring and observability, offering comprehensive data collection, analysis, and visualization across cloud and on-premise environments. Its integration with tools like Python, Java, and Kubernetes enables users to track metrics efficiently.

Prometheus Group provides an open-source, customizable platform focused on flexibility and reliability. Its integration with Grafana enhances data visualization while supporting complex infrastructures for improved productivity. Users rely on its scalable architecture for effective monitoring and observability, aiding performance analytics and alerting. Despite its strengths, challenges with its query language and interface usability persist, along with a need for simpler setup. Enhancing documentation and reporting capabilities remains essential for broader adoption, especially among less technical users.

What are the standout features of Prometheus Group?

Integration with Python, Java, and Kubernetes: Provides seamless metric collection and analysis.
Log Comparison Dashboard: Enables efficient comparison for better insights.
Flexible Exporters: Gathers diverse data for comprehensive monitoring.
Lightweight Configuration: Ensures easy deployment and management.
Grafana Integration: Facilitates advanced data visualization.

What benefits or ROI should users expect?

Scalability: Adapts to rapidly changing environments and infrastructure demands.
Community Support: Benefits from continuous open-source community improvements.
Enhanced Productivity: Improves system performance analytics and alerting efficiency.
Comprehensive Monitoring: Provides detailed insights into server health and resource usage.

Prometheus Group is widely implemented across industries like cloud services and IT infrastructure. Organizations monitor infrastructure, applications, and databases, utilizing its capabilities for system scalability and health checks within Azure and Amazon ecosystems. Its integration with Kubernetes supports performance monitoring and ensures reliable data analytics, fostering comprehensive metric tracking.

Sample Customers

BSkyB, Alior Bank

Information Not Available

OpenText Diagnostics vs. Prometheus Group